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University of North Carolina WilmingtonStudent Learning Outcome Assessment Plan and Report

Assessment Plan for 2012-2013Cameron School of Business

Primary Contact Name/Info: Becky Porterfield, AoL Director, Cameron School of Business

Degree: BS in Business Administration (BSBA)

BSBA Student Learning OutcomesStudent Learning

OutcomeUNCW Strategic Goal

Tools Implementation Summary of Findings

Actions Taken

SLO1: Our students will be able to integrate discipline-specific knowledge across functional areas and utilize leadership and team skills to accomplish group tasks.

UNCW Strategic Goal 1UNCW Learning Goals – foundational knowledge

a. Content Knowledge100 question multiple choice assessment representing five key areas each for 13 business core classes with three possible repetitions. Also included other SLO’s.

Required for all students registered in MGT 455 class (capstone strategy course required for all BSBA students). Administered every semester on-line. All stduetns must achieve a 60% or above to sustain their preference for pre-registration sections of MGT455. Only the first assessment is used for content review.

Each department reviews its set of questions relevant to its business core class for student learning improvement and makes changes to their core classes as needed.

Appendix A.1 Based on AACSB recommendation, the CSB implemented the on-line assessment for all students seeking to pre-register for MGT 455. Prior to implementation all courses reviewed content knowledge questions. Instrument was changed from 60 questions to 100 questions.

The average first responses for Fall 2012 was 68.6% amd s[ring 2013 dipped to 60%. All but a few courses dropped significantly. Prior to this the trend above 60% was high and consideration to increase the mean was going to be considered. With spring 2013 showing significant drops, time must be give to determine if this was just an anomaly or a new trend that must be remedied.

1

Student Learning Outcome

UNCW Strategic Goal


Actions Taken

b. IntegrationMethod: Rubric used in MGT 455 capstone class by faculty member to assess functional integration

c. Team BuildingMethod: Rubric used in MGT 455 course by students that assess each team member in their project team groups

Every semester MGT 455 is offered including summer for all students in course. Management faculty review data for improvements. Assessment rubrics are used against comprehensive term project.

Every semester in MGT 455 class (capstone strategy course). Management faculty review data for improvements.

Appendix A.2

Appendix A.3

In February 2012 the first CSB assessment day was conducted. Faculty working in teams used assessment data to make recommendations. Recommendations now before the curriculum committee to improve integration are 1) faculty to develop common expectations for integration. Develop website to provide the material. 2) Assess and reduce the number of overridesFor pre-requisites for MGT 455.

In February 2012 the first CSB assessment day was conducted. Faculty working in teams used assessment data to make recommendations. As a result additional teamwork training was added to the new BUS205 and BUS305 (see Appendix XX)course to improve SLO.

2


UNCW Strategic Goal


Actions Taken

d. LeadershipMethod: Rubric used in MGT 455 by all students to assess the leadership skills of their team leaders in their project teams.

Every semester in MGT 455 class (capstone strategy course). Management faculty review data for improvements.

Appendix A.4In February 2012 the first CSB assessment day was conducted. Faculty working in teams used assessment data to make recommendations. As a result additional leadership training was added to the new BUS205 and BUS405 course to improve SLO. Activities in BUS305 can now lead to a leadership certificate earned from Student Affairs.

SLO2: Our students will demonstrate critical thinking and problem solving skills through problem identification, analysis and synthesis of data, evaluation of alternatives, and defense of a solution.

UNCW Goal 1

a. Problem SolvingMethod: At the end of the semester in the Production Management course (POM 370), a non-graded problem is added to assess problem solving. Using a problem solving rubric, a faculty member who does not teach the course, assesses the ability to problem solve for each student.

b. Critical ThinkingMethod: At the end of the semester in the Production Management course (POM 370), a non-graded problem

Assessment is conducted every semester POM 370 is taught from a sample of student work. The AOL committee reviews the work and passes it to the curriculum committee as needed.

Assessment is conducted every semester POM 370 is taught from a sample of student work. The AOL committee reviews

Appendix B.1

Appendix B.2

All problem solving factors are scoring on an average of 86% except using of information. With the new University Studies requirement for the use of information literacy, this course should be added to both University Stdueis and improved on this factor within the course. The AOL committee will address this in spring 2013.

Low scores continue in “evaluating evidence” (around 58% range). Improvement through case training in BUS305 will be considered and provided again in

3


UNCW Strategic Goal


Actions Taken

is added to assess problem solving. Using a critical thinking rubric, a faculty member who does not teach the course, assesses the ability to problem solve for each student.

the work and passes it to the curriculum committee as needed.

MGT455. This will be discussed at the AOL meetings in spring 2013.

SLO3: Our students will be able to conceptualize a complex issue into a coherent written statement and oral presentation, demonstrated with the effective use of technology.UNCW Goal 1

a. Written CommunicationMethod: Due to an internal analysis the CSB dropped the use of EBI’s writing assessment and inbedded rubrics in the BUS205 and BUS305 classes.

b. Oral Communication/ Technology UseMethod: All faculty in the MGT 455 CSB capstone course (strategy course) use a rubric (encompassing components of oral communication and the use

Identified writing activities were inbedded into the BUS205 and BUS305 courses with associated rubrics. In addition the only required text for these two course is the “business Writer’s Handbook”.

This assessment is conducted every semester in MGT 455 by all faculty teaching the class. The management faculty review the data for recommended actions.

Appendix C.1Appendix C.2Appendix C.3

Early data suggests that there is a large gap in student ability to write.

Must add Jack’s data here)

Although early, a proposal is being considered byt the curriculum committee to require those stduents earning consistent scores of 2 or less be required to take an additional course in Business Writing trhough the UNCW English Departmetn. This discussion and faculty input will occur in spring 2013.

Based on the data and the assessment day recommendations it is recommended a minimum of one presentation for each concentration in a 300 level course and one presentation in BUS205 be conducted. However after review the shear numbers in

4


UNCW Strategic Goal


Actions Taken

of technology) to assess individuals as they present in their project teams for the semester.

the BUS205 prohibits it in this class.

SLO4: Our students will understand the importance of social responsibility, diversity, ethics and legal issues.UNCW Goal 3

a. Ethics, Social Responsibility, and Diversity

Method: This assessment is conducted by utilizing questions directly related to these three areas from the content knowledge assessment conducted for students pre- registering in MGT 455. The assessment instrument is required for all students and is online.

a. Legal IssuesMethod: This assessment is conducted by utilizing questions directly related to the legal environment (BLA 361) from the content knowledge assessment conducted for students pre-

This assessment is conducted every semester and is evaluated by the curriculum committee.

This assessment is part of the content knowledge assessment and is conducted every semester and is evaluated by the BLA faculty

Appendix D.1Appendix D.2Appendix D.3

Appendix D.4

Insufficient data was being gathered on the dimensions of ethics, social responsibility, and diversity. This assessment is now included in the content knowledge of SLO1. The assessment instrument was changed to include more extensive assessment of these qualities and is being included in the 60% requirement for pre-registration in MGT 455.

Ten hours of volunteer work have been added to the BUS305 course for social responsibility focused on diverse populations. A peer reflection paper is required for these activities. This is the first semester the course is bing offered so no information has beed gained as yet.There is a great deal of fluctuation in the BLA361 content questions. Faculty teaching in this area are reviewing the data for course changes or question continuity. This can be accomplished now that

5


UNCW Strategic Goal


Actions Taken

registering in MGT 455. The assessment instrument is required for all students and is online.

three sets of data are complete.

SLO5: Our students will demonstrate an understanding of global business practices that embraces the opportunities of multicultural, diverse environments, as they relate to local, national and global operations.UNCW Goal 4

Method: This assessment is conducted by utilizing questions directly related to international business (INB 300 course) from the content knowledge assessment conducted for students pre-registering in MGT 455.

This assessment is now imbedded in the online requirement for all students wishing to pre-register for MGT 455 every semester and is evaluated by the international business committee

Appendix E.l INB300 is being taught by both fulltime and partime faculty. The average score on the assessment content questions has remained around 62%, however one question averages 3%. Upon review of these questions there is most likely an incorrect answer inbedded in the assessment which will need to be changed. The IB committee will review the data this spring as a part of the required concentrationreview that is to be completed this year.

6

Appendix A: BSBA SLO1 FindingsA.1 Content-Knowledge Assessment Results as of Spring 2013

QM

MS

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% Content Knowledge Course Averages

Spring 2010

Fall 2010

Fall 2011

Spring 12

Fall 12

Spring 13

7

Subject Spring 2010 Fall 2010 Fall 2011 Spring 12 Fall 12 Spring 13

ACG 201 65.60% 67.11% 66.61% 72.02% 69.34% 61.66%ACG 203 88.80% 84.44% 81.58% 82.48% 81.35% 72.08%BLA 361 70.40% 59.11% 68.03% 69.77% 68.49% 60.59%ECN 221 67.20% 61.78% 51.34% 60.41% 57.15% 50.12%ECN 222 48.80% 50.67% 66.56% 71.75% 64.52% 59.11%FIN 335 73.60% 64.89% 60.57% 62.38% 62.55% 54.47%INB 300 72.00% 75.11% 72.10% 74.08% 72.34% 63.63%MGT 350 74.40% 62.22% 74.37% 77.99% 77.53% 67.19%MIS 213 56.80% 52.00% 59.30% 61.73% 63.30% 53.91%MKT 340 80.00% 70.67% 66.65% 68.53% 71.05% 59.11%OPS 370 56.80% 49.33% 51.45% 57.75% 56.78% 46.92%QMM 280 71.20% 64.00% 67.14% 65.68% 65.51% 56.81%Diversity 70.31% 74.38% 72.54% 64.79%Ethics 78.36% 79.43% 76.89% 67.26%Social Resp. 68.14% 68.78% 70.32% 63.08%Avg. Percentage 68.80% 63.44% 66.83% 69.81% 68.64% 60.05%

Average Percentage by Semester

Sprin

g 08 (N

...

Fall

08 (N=9

5)

Sprin

g 09 (N

...

Fall

09 (N=2

5)

Sprin

g 10 (N

...

Fall

10 (N=4

5)

Sum

mer

11 (.

..

Fall

11 (N=.

..

Fall

12 (N=.

..

Sprin

g 13 (N

...0%10%20%30%40%50%60%70%80%90%

100%

57.06% 58.32% 61.92% 64.93% 68.80%63.33% 65.38%

61.14%68.64%

60.05%

Average Percentage by Semester

Avg. %

8

AOL Content-Knowledge Assessments by Course

ACG 201 S1 Q1

ACG 201 S1 Q2

ACG 201 S1 Q3

ACG 201 S1 Q4

ACG 201 S1 Q5

ACG 201 S1 Q6

ACG 201 S2 Q1

ACG 201 S2 Q2

ACG 201 S2 Q3

ACG 201 S2 Q4

ACG 201 S2 Q5

ACG 201 S2 Q6

ACG 201 S3 Q1

ACG 201 S3 Q2

ACG 201 S3 Q3

ACG 201 S3 Q4

ACG 201 S3 Q5

ACG 201 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

82%

61%55%

86% 88%

63%53%

20%

42%

76%

49%

84% 80%72%

97%

71%81%

90%

68%

49% 51%

67%76%

66%

54%

14%

49%

72%

39%

84%

63% 62%

86%

74% 70% 65%

ACG 201 AOL Content Knowledge—Spring 2013

Fall12 PercentageCorrect Spring13 Percentage Correct

ACG 203 S1 Q1

ACG 203 S1 Q2

ACG 203 S1 Q3

ACG 203 S1 Q4

ACG 203 S1 Q5

ACG 203 S1 Q6

ACG 203 S2 Q1

ACG 203 S2 Q2

ACG 203 S2 Q3

ACG 203 S2 Q4

ACG 203 S2 Q5

ACG 203 S2 Q6

ACG 203 S3 Q1

ACG 203 S3 Q2

ACG 203 S3 Q3

ACG 203 S3 Q4

ACG 203 S3 Q5

ACG 203 S3 Q6

Total0%

10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 191 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19

77%

93% 92% 92%97%

90%

15%

96% 92% 97%90% 87%

55%

96%86%

64%53%

92%81%80%

76% 72%79% 80% 81%

17%

83% 85% 80% 81%71%

64%76% 78%

61% 61%

75% 72%

ACG 203 AOL Content Knowledge—Spring 2013

Fall12 Percentage Correct Spring13 Percentage Correct

9

BLA 361 S1 Q1

BLA 361 S1 Q2

BLA 361 S1 Q3

BLA 361 S1 Q4

BLA 361 S1 Q5

BLA 361 S1 Q6

BLA 361 S2 Q1

BLA 361 S2 Q2

BLA 361 S2 Q3

BLA 361 S2 Q4

BLA 361 S2 Q5

BLA 361 S2 Q6

BLA 361 S3 Q1

BLA 361 S3 Q2

BLA 361 S3 Q3

BLA 361 S3 Q4

BLA 361 S3 Q5

BLA 361 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

90%79%

42%

53%

88%

48%

88%

60%50% 51%

64% 61%

49%

72%67%

77%

97% 98%

80%73%

42%50%

77%

39%

75%

58%

35%

47%55%

65%

37%

64%54%

73%83% 85%

BLA 361 AOL Content Knowledge—Spring 2013


ECN 221 S1 Q1

ECN 221 S1 Q2

ECN 221 S1 Q3

ECN 221 S1 Q4

ECN 221 S1 Q5

ECN 221 S1 Q6

ECN 221 S2 Q1

ECN 221 S2 Q2

ECN 221 S2 Q3

ECN 221 S2 Q4

ECN 221 S2 Q5

ECN 221 S2 Q6

ECN 221 S3 Q1

ECN 221 S3 Q2

ECN 221 S3 Q3

ECN 221 S3 Q4

ECN 221 S3 Q5

ECN 221 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

92%

48%

29%

48%

89%

58%

76%87%

74%

43%

86%

38% 36%

7%

69%

25%

76%

59%

80%

45%

34%40%

85%

52%67%

70%64%

34%

77%

28%33%

0%

56%

27%

63%

48%

ECN 221 AOL Content Knowledge—Spring 2013


10

ECN 222 S1 Q1

ECN 222 S1 Q2

ECN 222 S1 Q3

ECN 222 S1 Q4

ECN 222 S1 Q5

ECN 222 S1 Q6

ECN 222 S2 Q1

ECN 222 S2 Q2

ECN 222 S2 Q3

ECN 222 S2 Q4

ECN 222 S2 Q5

ECN 222 S2 Q6

ECN 222 S3 Q1

ECN 222 S3 Q2

ECN 222 S3 Q3

ECN 222 S3 Q4

ECN 222 S3 Q5

ECN 222 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

81%

43%

62%

26%

87%

66%

94% 90%79%

84%

55%61%

88%

44%

63%

76%

22%

54%

68%

49%60%

30%

68%

51%

80% 75%70%

82%

53%58%

71%

52% 54% 53%

24%

66%

ECN 222 AOL Content Knowledge—Spring 2013


FIN 335 S1 Q1

FIN 335 S1 Q2

FIN 335 S1 Q3

FIN 335 S1 Q4

FIN 335 S1 Q5

FIN 335 S1 Q6

FiN 335 S2 Q1

FIN 335 S2 Q2

FIN 335 S2 Q3

FIN 335 S2 Q4

FIN 335 S2 Q5

FIN 335 S2 Q6

FIN 335 S3 Q1

FIN 335 S3 Q2

FIN 335 S3 Q3

FIN 335 S3 Q4

FIN 335 S3 Q5

FIN 335 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

95% 96%

31%

44%

99%

8%

85%

55%

95%

77%

63%

46%

14%18%

48%

80% 77%

95%88%

61%

33%41%

81%

4%

82%

45%

93%

65% 69%

43%

12% 16%25%

68%65%

88%

FIN 335 AOL Content Knowledge—Spring 2013


11

INB 300 S1 Q1

INB 300 S1 Q2

INB 300 S1 Q3

INB 300 S1 Q4

INB 300 S1 Q5

INB 300 S1 Q6

INB 300 S2 Q1

INB 300 S2 Q2

INB 300 S2 Q3

INB 300 S2 Q4

INB 300 S2 Q5

INB 300 S2 Q6

INB 300 S3 Q1

INB 300 S3 Q2

INB 300 S3 Q3

INB 300 S3 Q4

INB 300 S3 Q5

INB 300 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

18%

68% 66%61%

95%84%

74%

90% 87%

58%

78%

56%63%

88% 84%

69%

81%91%

10%

61% 60% 60%

91%

65%70%

83%77%

47%

63% 60% 62%

75%65%

52%

66%78%

INB 300 AOL Content Knowledge—Spring 2013


MGT 350 S1 Q1

MGT 350 S1 Q2

MGT 350 S1 Q3

MGT 350 S1 Q4

MGT 350 S1 Q5

MGT 350 S1 Q6

MGT 350 S2 Q1

MGT 350 S2 Q2

MGT 350 S2 Q3

MGT 350 S2 Q4

MGT 350 S2 Q5

MGT 350 S2 Q6

MGT 350 S3 Q1

MGT 350 S3 Q2

MGT 350 S3 Q3

MGT 350 S3 Q4

MGT 350 S3 Q5

MGT 350 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

87%76% 80%

53%

91% 90% 94%

69%

87%

54%

80%86% 81%

57%

91%

71%

92%

56%

73% 71%

59% 56%

75%69%

78% 74%68%

45%

68%77% 73%

59%68%

60%

80%

55%

MGT 350 AOL Content Knowledge—Spring 2013


12

MIS 213 S1 Q1

MIS 213 S1 Q2

MIS 213 S1 Q3

MIS 213 S1 Q4

MIS 213 S1 Q5

MIS 213 S1 Q6

MIS 213 S2 Q1

MIS 213 S2 Q2

MIS 213 S2 Q3

MIS 213 S2 Q4

MIS 213 S2 Q5

MIS 213 S2 Q6

MIS 213 S3 Q1

MIS 213 S3 Q2

MIS 213 S3 Q3

MIS 213 S3 Q4

MIS 213 S3 Q5

MIS 213 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

90%

72%

49%

71% 73%

46%

64%71%

84%

30%41%

35%

52%

73%

89% 90%

24%

81%85%

54%

38%

67% 68%

28%

51% 54%

76%

25%

39%

26%

42%

72%83%

69%

23%

70%

MIS 213 AOL Content Knowledge—Spring 2013


MKT 340 S1 Q1

MKT 340 S1 Q2

MKT 340 S1 Q3

MKT 340 S1 Q4

MKT 340 S1 Q5

MKT 340 S1 Q6

MKT 340 S2 Q1

MKT 340 S2 Q2

MKT 340 S2 Q3

MKT 340 S2 Q4

MKT 340 S2 Q5

MKT 340 S2 Q6

MKT 340 S3 Q1

MKT 340 S3 Q2

MKT 340 S3 Q3

MKT 340 S3 Q4

MKT 340 S3 Q5

MKT 340 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

64%

85% 84% 84%

62%

88%

49%

34%

76%81%

35%

90%

74%63%

88% 85%

62%

75%

48%

72% 78% 70%

48%

75%

34%36%

73%

62%

29%

63%56% 55%

60%

74%

57%

73%

MKT 340 AOL Content Knowledge—Spring 2013


13

OPS 370 S1 Q1

OPS 370 S1 Q2

OPS 370 S1 Q3

OPS 370 S1 Q4

OPS 370 S1 Q5

OPS 370 S1 Q6

OPS 370 S2 Q1

OPS 370 S2 Q2

OPS 370 S2 Q3

OPS 370 S2 Q4

OPS 370 S2 Q5

OPS 370 S2 Q6

OPS 370 S3 Q1

OPS 370 S3 Q2

OPS 370 S3 Q3

OPS 370 S3 Q4

OPS 370 S3 Q5

OPS 370 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

78%

46%

68%

39% 39%

60%

87%

68%58%

43%

57% 53% 52%

12%

71%76%

68%

36%

65%

43%

68%

25% 25%

40%

69%58%

51%

29%

48% 44%

60%

21%

59% 59% 55%

27%

OPS 370 AOL Content Knowledge—Spring 2013


QM

M 2

80 S1 Q

1

QM

M 2

80 S1 Q

2

QM

M 2

80 S1 Q

3

QM

M 2

80 S1 Q

4

QM

M 2

80 S1 Q

5

QM

M 2

80 S1 Q

6

QM

M 2

80 S2 Q

1

QM

M 2

80 S2 Q

2

QM

M 2

80 S2 Q

3

QM

M 2

80 S2 Q

4

QM

M 2

80 S2 Q

5

QM

M 2

80 S2 Q

6

QM

M 2

80 S3 Q

1

QM

M 2

80 S3 Q

2

QM

M 2

80 S3 Q

3

QM

M 2

80 S3 Q

4

QM

M 2

80 S3 Q

5

QM

M 2

80 S3 Q

6

0%

20%

40%

60%

80%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1896%

64%

33%

93%

61%

99%

49%

34%

73%

36%

77%83% 87% 93%

42%39%

72%

45%

84%

53%

29%

76%

58%

81%

34% 32%

73%

29%

63% 66%76% 77%

41% 41%

62%49%

QMM 280 AOL Content Knowledge—Spring 2013


14

A.2 IntegrationIntegration Assessment Results as of May 2013

Pilot 07

(N=36)

Spr 08 (N=29)

Fall 08 (N=36)

Spr 09 (N=24)

Fall 09 (N=19)

Spring 2010

(N=35)

Fall 2010

(N=101)

Spring 2011

(N=38)

Fall 2011

(N=80)

Spring 2012

(N=114)

Fall 2012

(N=79)

Spring 2013

(N=144)

0%10%20%30%40%50%60%70%80%90%

100%

Analysis of Issues

024

Pilot 2007

(N=36)

Spr 2008

(N=29)

Fall 2008

(N=36)

Spr 2009

(N=24)

Fall 2009

(N=19)

Spring 2010

(N=35)

Fall 2010

(N=101)

Spring 2011

(N=38)

Fall 2011

(N=80)

Spring 2012

(N=114)

Fall 2012

(N=79)

Spring 2013

(N=144)

0%10%20%30%40%50%60%70%80%90%

100%

Analysis Tools

024

15

Pilot 2007

(N=36)

Spr 2008

(N=29)

Fall 2008

(N=36)

Spr 2009

(N=24)

Fall 2009

(N=19)

Spring 2010

(N=35)

Fall 2010

(N=101)

Spring 2011

(N=38)

Fall 2011

(N=80)

Spring 2012

(N=114)

Fall 2012

(N=79)

Spring 2013

(N=144)

0%10%20%30%40%50%60%70%80%90%

100%

Functional Unit Integration

024

Pilot 2007

(N=36)

Spr 2008

(N=29)

Fall 2008

(N=36)

Spr 2009

(N=24)

Fall 2009

(N=19)

Spring 2010

(N=35)

Fall 2010

(N=101)

Spring 2011

(N=38)

Fall 2011

(N=80)

Spring 2012

(N=114)

Fall 2012

(N=79)

Spring 2013

(N=144)

0%10%20%30%40%50%60%70%80%90%

100%

Performance Outcomes

024

16

A.3 TeamworkTeamwork Assessment Results as of May 2013

Pilo

t 2007 (N=7

64)

Spring

2008 (N=8

53)

Fal

l 2008

(N=7

11)

Spring

2009

(N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N=1

278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N=7

93)

Fall

2012 (N=4

90)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Attendance

024

Pilo

t 2007 (N=7

64)

Spring

2008 (N=8

53)

Fall

2008 (N=7

11)

Spring

2009 (N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N=1

278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N=7

93)

Fall

2012 (N=4

90)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Conflict Resolution

024

17

Pilot 2

007 (N=7

64)

Spring

2008 (N=8

53)

Fall

2008 (N=7

11)

Spring

2009 (N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N=1

278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N=7

93)

Fall

2012 (N=4

90)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Decision Making

024

Pilot 2007 (N

=764)

Spring

2008 (N=8

53)

Fall

2008 (N=7

11)

Spring

2009 (N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N

=1278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N

=793)

Fall

2012 (N

=490)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Goals

024

18

Pilot 2

007 (N=7

64)

Spring

2008 (N=8

53)

Fall

2008 (N=7

11)

Spring

2009 (N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N=1

278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N=7

93)

Fall

2012 (N=4

90)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Meetings

024

Pilot 2007

(N=7

64)

Spring

2008 (N=8

53)

Fall

2008

(N=7

11)

Spring

2009

(N=1

,053)

Fall

2009

(N=3

56)

Spring

2010 (N=1

278)

Fall

2010

(N=4

93)

Spring

2011 (N=8

40)

Fall

2011

(N=5

97)

Spring

2012 (N=7

93)

Fall

2012

(N=4

90)

Spring

2013

(N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Member Support

024

19

Pilo

t 2007 ..

.

Spring

2008...

Fall

2008 (...

Spring

2009 ..

.

Fall

2009 (...

Spring

2010...

Fall

2010 (...

Spring

2011...

Fall

2011 (...

Spring

2012...

Fall

2012 (...

Spring

2013...

0%10%20%30%40%50%60%70%80%90%

100%

Participation

024

Pilo

t 2007 (N=7

64)

Spring

2008 (N=8

53)

Fall

2008 (N=7

11)

Spring

2009 (N=1

,053)

Fall

2009 (N=3

56)

Spring

2010 (N=1

278)

Fall

2010 (N=4

93)

Spring

2011 (N=8

40)

Fall

2011 (N=5

97)

Spring

2012 (N=7

93)

Fall

2012 (N=4

90)

Spring

2013 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Roles

024

20

Pilot 2

007 (

N=7

64)

Spring

200

8 (N=8

53)

Fall

2008 (N=7

11)

Spring

200

9 (N=1

,053)

Fall

2009 (N=3

56)

Spring

201

0 (N=1

278)

Fall

2010 (N=4

93)

Spring

201

1 (N=8

40)

Fall

201

1 (N=5

97)

Spring

201

2 (N=7

93)

Fall

2012 (N=4

90)

Spring

201

3 (N=9

53)

0%10%20%30%40%50%60%70%80%90%

100%

Success

024

21

A.4 LeadershipLeadership Assessment Results as of May 2013

Pilot 2007

(N=632)

Spring 2008

(N=100)

Fall 2008

(N=728)

Spring 2009

(N=953)

Fall 2009

(N=353)

Spring 2010

(N=988)

Fall 2010

(N=447)

Spring 2011

(N=468)

Fall 2011

(N=468)

Spring 2012

(N=627)

Fall 2012

(N=348)

Spring 2013

(N=693)

0%10%20%30%40%50%60%70%80%90%

100%

Facilitation

024

Pilot 2007

(N=632)

Spring 2008

(N=100)

Fall 2008

(N=728)

Spring 2009

(N=953)

Fall 2009

(N=353)

Spring 2010

(N=988)

Fall 2010

(N=447)

Spring 2011

(N=468)

Fall 2011

(N=468)

Spring 2012

(N=627)

Fall 2012

(N=348)

Spring 2013

(N=693)

0%10%20%30%40%50%60%70%80%90%

100%

Guidance

024

22

Pilot 2007

(N=632)

Spring 2008

(N=100)

Fall 2008

(N=728)

Spring 2009

(N=953)

Fall 2009

(N=353)

Spring 2010

(N=988)

Fall 2010

(N=447)

Spring 2011

(N=468)

Fall 2011

(N=468)

Spring 2012

(N=627)

Fall 2012

(N=348)

Spring 2013

(N=693)

0%10%20%30%40%50%60%70%80%90%

100%

Motivation

024

Pilot 2007

(N=632)

Spring 2008

(N=100)

Fall 2008

(N=728)

Spring 2009

(N=953)

Fall 2009

(N=353)

Spring 2010

(N=988)

Fall 2010

(N=447)

Spring 2011

(N=468)

Fall 2011

(N=468)

Spring 2012

(N=627)

Fall 2012

(N=348)

Spring 2013

(N=693)

0%10%20%30%40%50%60%70%80%90%

100%

Team Building

024

23

Pilot 2007

(N=632)

Spring 2008

(N=100)

Fall 2008

(N=728)

Spring 2009

(N=953)

Fall 2009

(N=353)

Spring 2010

(N=988)

Fall 2010

(N=447)

Spring 2011

(N=468)

Fall 2011

(N=468)

Spring 2012

(N=627)

Fall 2012

(N=348)

Spring 2013

(N=693)

0%10%20%30%40%50%60%70%80%90%

100%

Vision

024

24

Appendix B: BSBA SLO2 FindingsB.1 Problem Solving Assessment Results as of May 2013

Defining and Un...

Uses Inform

at...

Applies Appro...

Answers

th...

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100% 97%

54%

71%

89%85%

56%

82% 83%

90%

56%

75%

88%87%

59%

84% 85%90%

76%

91% 93%88%

58%

90%86%

Problem Solving Assessment Results Fall 2009 % with Correct Answer (N=83)

Fall 2010 % with Correct Answer (N=166)

Spring 2011 % with Correct Answer (N=72)

Fall 2011 % with Correct Answer (N=126)



25

B.2 Critical Thinking Assessment Results as of May 2013

Defining and Understand-ing the Issue

Considers Multiple Perspectives

Evaluates Evidence0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

78%

63%57%

85%

68%

54%

90%

63%

49%

87%

73%

56%

90%

74%

54%

88%

76%

59%

Critical Thinking Assessment ResultsFall 2009 % with Correct Answer (N=83)Fall 2010 % with Correct Answer (N=166)Spring 2011 % with Correct Answer (N=72)Fall 2011 % with Correct Answer (N=126)Spring 2012 % with Correct Answer (N=130)Spring 2013 % with Correct Answer (N=130)

26

Appendix C: BSBA SLO3 FindingsC.1 Syllabus BUS 205

BUS205—Business Career PreparationInstructor: Jack StairOffice: CH 121BOffice Hours: MW 9:00-11:00, or by appointmentPhone: (910) 962-2466Email: [email protected] Text: Alred, Brusaw, Oliu: The Business Writer’s Handbook 10th Edition, St. Martin’s PressMeeting Time: M 11:00-11:50, TL 1053, 0670 NLCourse Description: 1 Credit Hour; Sophomore or junior standing. Restricted to business or pre-business majors. Introduction to a career in business. Topics include the business academic curriculum, communication skills, preparation for entering a career, and an appreciation of the business environment.Course Objectives: Students will develop a personal career development plan for the business world. Learning Objectives: Students will gain an appreciation of their personal interests, motivators and skills, learn about the various business academic fields, and understand the steps necessary to achieve their career goals. This will be accomplished through lectures, in-class and on-line exercises and guest speakers. Students will:

1. Establish a timeline for their personal development plan2. Complete a self-assessment3. Learn about careers in the business world4. Understand the importance of internships and community service5. Develop their interviewing skills6. Learn the essentials of teamwork and leadership7. Develop business writing skills8. Understand the importance of networking

Student Learning Outcomes:1. Locate appropriate sources of information to support written arguments. [Foundational Knowledge] 2. Evaluate and use evidence to generalize, explain, and interpret content. [Information Literacy; Critical Thinking]3. Demonstrate an understanding of the ethical use and citation of the ideas of others used as supporting material in written work. [Inquiry; Information Literacy; Thoughtful Expression]4. Demonstrate the ability to write critically, using the conventions of the discipline covered in the course. [Critical Thinking; Thoughtful Expression]5. Analyze and evaluate the claims, arguments, and theories presented course materials using appropriate methods (such as logical analysis and the identification of fallacies). [Foundational Knowledge; Information Literacy; Critical Thinking; Thoughtful Expression].

27

mailto:[email protected]

Classroom Climate: The Cameron School of Business is a professional school providing education and training for careers in the business world. Classroom climate is designed to assist students in developing the habits of behavior that will contribute to their success in the business world. Therefore, classroom policies will be established to promote and maintain a business-like atmosphere and to promote a healthy learning environment.Guest lecturers will be invited to cover certain portions of the material. It is important to extend the courtesy of being on time to your fellow students, faculty and our guests. Professional appearance and actions are expected for guest lecturers. Students are encouraged to participate in class by asking and answering questions. Your involvement makes the class much more interesting for you, your classmates, and our guests.UNCW Honor Code“As a student at The University of North Carolina Wilmington, I am committed to honesty and truthfulness in academic inquiry and in the pursuit of knowledge. I pledge to uphold and promote the UNCW Student Academic Honor Code.”Technology: Use of technology is permitted in the room only if it is used for the sole purpose of the class and not during an exam or guest lectures. Corresponding with other students—email or texting—will not be permitted during class nor will other forms of electronics that do not relate to the class. Cell phones and pagers must be turned off (silent) and cannot be used during class. Attendance: Since each class carries forward the previous discussion, 100% attendance is expected. Moreover, many of the classes entail homework assignments which are due the following class. It is important to attend classes to understand the homework assignments. If a student has a legitimate excuse regarding any absence in part or entirety, it is his/her responsibility to communicate with the instructor in person, by phone or by email prior to the class or immediately following the scheduled time. Students are responsible for securing information covered in class. Attendance will be taken in each class. Class Assignments and Makeup Exams: No late work will be accepted. Makeup exams will not be given. Written assignments must be in a Word document format. Homework assignments are due the class following the assigned homework. Skill assessment assignments will be included during the semester to determine the level of competency in key areas related to success in a business career. It is mandatory to take each of these assessments. Grading:Homework (7) 70% A >=90% D 60-69%Final Exam 20% B 80-89% F <60%Attendance 10% C 70-79%Personal Development Plan: Students will be provided with an action checklist and use it to construct a semester-by-semester plan to meet their career goals. Students will be asked to decide on a career path.Self-Assessment: Students will be required to complete an on-line self-assessment using Career Leader. The cost of this exercise is $20 payable through SeaWork’s Career Center Events. A follow-up session will be held in the following class to help students interpret the results.Business Writing: We will conduct classroom exercises to show students the proper format and content style for business memos. A subsequent homework assignment will be to use this style to write a reflections paper on the self-assessment exercise.Teamwork Exercise: Students will participate in a classroom exercise to demonstrate the essentials of teamwork. Homework will be an on-line self-assessment of their motivational (leadership) style.Networking: Students will be instructed on the importance of developing a personal and on-line network. Homework will be to create their profile on LinkedIn.

28

Class Schedule for Sections 001, 003 and 800

1 8/26/13 Course Introduction2 9/2/13 No Class3 9/9/13 Personal Development Plan:

Understanding Yourself, Explore, ActAccounting Dept. Presentation

Homework 1: Establish Timeline for Action ChecklistDue 9/16/13

4 9/26/13 Understanding YourselfCareer Leader Self-assessment toolManagement Dept. Presentation

Homework 2: Complete Self-assessmentDue 9/23/13

5 9/23/13 Understanding YourselfReview Self-assessmentsWhat Employers WantMarketing Dept. Presentation

6 9/30/13 ExploreBusiness Writing Class ExerciseFinance & Economics Dept. Presentation

Homework 3: Reflections Paper on Self-assessmentDue 10/7/13

7 10/7/13 ExploreInternships, Community Service, LeadershipCertificateInformation Systems & Operations Mgt.Presentation

8 10/14/13 ExploreInterview Skills and Interview StreamTeamwork

Homework 4: Interview WebinarDue 10/21/15

9 10/21/13 ExploreWebinar FeedbackClass exercise: Wilderness Survival

Homework 5: Motivational Style self-assessmentDue 10/28/13

10 10/28/13 ExploreMotivational Style FeedbackInternational Programs, Foreign Languages, Graduate School

11 11/4/13 Action “Never Eat Alone”12 11/11/13 Action Networking: Personal and Online Homework 6: Set up LinkedIn profile Due 11/18/1313 11/18/13 Action: Student Services: CSB Degrees and their

requirements, Getting into CSBHomework 6: Set up LinkedIn profile Due 11/18/13

14 11/25/13 Wrap-up SessionAccomplishments on Action ChecklistCourse Questionnaire, discussion

Turn in Action Checklist

15 12/2/13 Final Exam

29

Class Schedule for Section 002

1 8/23/13 Course IntroductionPersonal Development Plan:Understanding Yourself, Explore, ActAccounting Dept. Presentation

Homework 1: Establish Timeline for Action Checklist Due 8/30/13

2 8/30/13 Understanding YourselfCareer Leader Self-assessment toolManagement Dept. Presentation

Homework 2: Complete Self-assessment Due 9/6/13

3 9/6/13 Understanding YourselfReview Self-assessmentsWhat Employers WantMarketing Dept. Presentation

4 9/13/13 ExploreBusiness Writing Class ExerciseFinance & Economics Dept. Presentation

Homework 3: Reflections Paper on Self-assessment Due 9/20/13

5 9/20/13 ExploreInternships, Community Service, LeadershipCertificateInformation Systems & Operations Mgt.Presentation

6 9/27/13 Explore Interview Skills and Interview Stream Homework 4: Interviewing Webinar Due 10/4/137 10/4/13 Explore

Webinar FeedbackTeamwork (Class exercise: Wilderness Survival)

Homework 5: Motivational Style self-assessment Due 10/11/13

8 10/11/13 No Class9 10/18/13 Explore

Motivational Style FeedbackInternational Programs, Foreign Languages, Graduate School

10 10/25/13 Action “Never Eat Alone”11 11/1/13 Action Networking: Personal and Online Homework 6: Set up LinkedIn profile Due 11/8/1312 11/8/13 Action

Student Services: CSB Degrees and their requirements, Getting into CSB

Homework 7: Decide career path Due 11/15/13

13 11/15/13 Wrap-up SessionAccomplishments on Action ChecklistCourse Questionnaire, discussion

Turn in Action Checklist

14 11/22/13 Final Exam

30

C.2 Syllabus BUS 305 BUS 305—Business Essentials

Instructor: Jack StairOffice: CH121BOffice Hours: MW 9:00-11:00, or by appointmentPhone: (910) 962-2466Email: [email protected] Text: Alred, Brusaw, Oliu: The Business Writer’s Handbook 10th Edition, St. Martin’s PressMeeting Time: W 11:00-11:50, CH212Course Description: 1 Credit Hour. Prerequisite: BUS 205. Restricted to business and pre-business majors. Understanding the value of mentoring and leadership. Develop communication skills via interviewing techniques. The role of assessment in process improvement. How networking skills enhance a deeper understanding of organizations.Course Objectives: Students will act on their personal development plan by completing a resume, obtaining a career-relevant internship experience, develop their interviewing and oral communication skills, improve their business writing skills and round out their knowledge of social responsibility, teamwork, diversity, ethics and leadership. Students will be prepared to enter the business world as effective and complete participants. Learning Objectives: Students will update and complete their personal development plan act on their plan by pursuing their academic career goals. This will be accomplished through lectures, in-class and on-line exercises and guest speakers. Students will:

Complete Personal Development Plan Identify and access Service Learning Resources Update/Complete Resume Gain insight into Social Responsibilities Continue to develop their personal network Develop more effective Oral Communication Skills/Interviewing Skills Improve their Business Writing Skills Develop effective Leadership skills Improve their Teamwork skills Gain appreciation of the value of Diversity Gain understanding of business Ethics

Student Learning Outcomes:1. Locate appropriate sources of information to support written arguments. [Foundational Knowledge] 2. Evaluate and use evidence to generalize, explain, and interpret content. [Information Literacy; Critical Thinking]3. Demonstrate an understanding of the ethical use and citation of the ideas of others used as supporting material in written work. [Inquiry; Information Literacy; Thoughtful Expression]

31

mailto:[email protected]

4. Demonstrate the ability to write critically, using the conventions of the discipline covered in the course. [Critical Thinking; Thoughtful Expression]5. Analyze and evaluate the claims, arguments, and theories presented course materials using appropriate methods (such as logical analysis and the identification of fallacies). [Foundational Knowledge; Information Literacy; Critical Thinking; Thoughtful Expression]. Classroom Climate: The Cameron School of Business is a professional school providing education and training for careers in the business world. Classroom climate is designed to assist students in developing the habits of behavior that will contribute to their success in the business world. Therefore, classroom policies will be established to promote and maintain a business-like atmosphere and to promote a healthy learning environment.Guest lecturers will be invited to cover certain portions of the material. It is important to extend the courtesy of being on time to your fellow students, faculty and our guests. Professional appearance and actions are expected for guest lecturers. Students are encouraged to participate in class by asking and answering questions. Your involvement makes the class much more interesting for you, your classmates, and our guests.UNCW Honor Code“As a student at The University of North Carolina Wilmington, I am committed to honesty and truthfulness in academic inquiry and in the pursuit of knowledge. I pledge to uphold and promote the UNCW Student Academic Honor Code.”Technology: Use of technology is permitted in the room only if it is used for the sole purpose of the class and not during an exam or guest lectures. Corresponding with other students—email or texting—will not be permitted during class nor will other forms of electronics that do not relate to the class. Cell phones and pagers must be turned off (silent) and cannot be used during class. Attendance: Since each class carries forward the previous discussion, 100% attendance is expected. Moreover, many of the classes entail homework assignments which are due the following class. It is important to attend classes to understand the homework assignments. If a student has a legitimate excuse regarding any absence in part or entirety, it is his/her responsibility to communicate with the instructor in person, by phone or by email prior to the class or immediately following the scheduled time. Students are responsible for securing information covered in class. Attendance will be taken in each class. Class Assignments and Makeup Exams: No late work will be accepted. Makeup exams will not be given. Written assignments must be in a Word document format. Homework assignments are due the class following the assigned homework. Skill assessment assignments will be included during the semester to determine the level of competency in key areas related to success in a business career. It is mandatory to take each of these assessments. Grading:Homework (7) 70% A >=90% D 60-69%Final Exam 20% B 80-89% F <60%Attendance 10% C 70-79%Personal Timeline: Students will prepare their own unique personal timeline for completing the action plan developed in the personal development plan.Resume Assistance Program (RAP) This is mandatory, no exceptions will be made!Students will learn what a strong resume looks like and develop theirs to reflect these attributes. The students will then meet with a member of the Cameron Executive Network to review and complete their resume. The Cameron School of Business requires each student to develop a resume during this class. Members of the Cameron Executive Network have agreed to review your resume and work with you to improve its presentation. This is a rare and unique opportunity for students, so take it seriously.

32

The introduction to RAP will take place on the date specified in the syllabus, during class. After the introductory session, students are expected to make an appointment (not during this class or any other class) to begin this process. If you do not complete a resume during this course, your final grade will be an “Incomplete”. This is mandatory and each student is expected to attend, attendance will be taken. See attached memo from Dean Clark.And If I Ignore All This…?

2 Percent (%) Reduction in Final Class Grade if: Unprepared for RAP appointment Students fails to keep scheduled RAP Appointment with Consultant (No-Show) Resume appointment is kept but follow-up is not within the designed timeframe, however the resume is eventually completed Student fails to make an appointment within the assigned window of time for the particular section of BUS 305Incomplete for BUS 305 if: Failure to meet AND finalize an approved resume with consultant will result in an “Incomplete” for the student for BUS 305 Unless RAP is completed, the “Incomplete” will automatically convert to an “F” on the last class day of the next full (non-

summer) semester. You cannot graduate with an “Incomplete” on your record”. Here is the link for accessing the resume template - RAP Template: http://csb.uncw.edu/cen/resources.htm

LinkedIn Profile: Students will update their LinkedIn profiles.Interviewing/Oral Communication Skills: Students will further develop their oral communication skills by completing an initial screening interview and a concentration-specific interview using Interview Stream. Each student will then review their video with a member of the Cameron Executive Network.Business Writing: Students will participate in classroom exercises and develop their business writing skills. This will include writing a cover letter and tailoring their resume for a specific position. Social Responsibility: Students will perform 10 hours of community service and earn a Leadership Certificate. The Leadership Certificate entails attending several workshops, performing community service, and writing a critical reflection paper on their experience in the program. The students will

1. Articulate their expectations, the purpose, and/or the goals of the experience in terms of their personal educational development. [Thoughtful Expression]

2. Synthesize knowledge drawn from their coursework to address the issues/challenges/questions involved in the experience. [Critical Thinking, Foundational Knowledge, Inquiry]

3. Communicate the impact or significance on their personal educational development and on others in the profession or in the field at the conclusion of the experience. [Critical Thinking]

Teamwork: Students will participate in a classroom exercise to develop their understanding of the elements of teamwork, their personal style, and the developmental stages of building a team.

33

Class Schedule

1 8/21/13 Course IntroductionExpectations

2 8/28/13 Review Personal Development Plan Homework 1: Establish Personal TimelineDue 9/4/13

3 9/4/13 Service Learning ResourcesWhat Employers Want

4 9/11/13 Resumes Homework 2: Complete ResumeDue 9/18/13

5 9/18/13 Social Responsibility Homework 3: 10 hours of Community Service, Leadership CertificateDue by 12/4/13

6 9/25/13 Networking Homework 4: Update LinkedIn Profile7 10/2/13 Oral Communication Skills

InterviewingHomework 5: Initial Interview using Interview StreamDue 10/9/13

8 10/9/13 Business Writing.1Class Exercise

Homework 6: Business Writing ExerciseDue 10/16/13

9 10/16/13 Business Writing.2Class Exercise

Homework 7: Concentration Interview using Interview StreamDue 10/23/13

10 10/23/13 Ethics11 10/30/13 Teamwork

Class Exercise12 11/6/13 Diversity

Class Exercise13 11/13/13 Leadership14 11/20/13 Wrap Up Session

Course Questionnaire, discussion15 11/27/13 No Class16 12/4/13 Final Exam Community Service Completion,

Leadership Certificate(Including Reflections Paper) Due

34

C.3 Writing Rubric

BUS 205 Scoring Rubric for CareerLeader Reflections Paper

Points 4 3 2 1 TotalLocate Appropriate Sources of Information

Uses CareerLeader Website and Report

Omits only Minor Elements

Shows Vague Understanding of Website and Report

Shows Lack of Understanding of Website and Report

Evaluate and Use Evidence to Explain Content

Uses Report to Explain Interests, Motivators, Skills

One Part is Incomplete More than One Part is Incomplete

Most Parts are Incomplete

Ethical Use of Others’ Ideas in Supporting Material

Uses All Recommendations in Report

Minor Omissions Several Omissions Difficult to Understand, Many Errors

Write Critically Expresses Opinion of CareerLeader Assessment Tool

Minor Omissions Several Omissions No Opinion Expressed

Analyze and Evaluate Claims/Theories(Key Learning Outcomes)

Identifies Key Learning Outcomes

Some Learning Outcomes Expressed

Minor Learning Outcomes Expressed

No analysis

Total Points/2 (Max of 10)

BUS 305 Scoring Rubric for Cover Letter & Resume Tailoring

Points 4 3 2 1 TotalLocate Appropriate Sources of Information

Uses Handbook Material and Resume

Omits only Minor Elements

Shows Vague Understanding Content Required

Shows Lack of Understanding Content Required

Evaluate and use Evidence to Explain Content

Letter uses Resume to Explain How Qualified

One Part is Incomplete More than One Part is Incomplete

Most Parts are Incomplete

Ethical Use of Others’ Ideas in Supporting Material

Resume Targets Specific Job

Minor Errors Several Errors Difficult to Understand, Many Errors

Write Critically Letter Explains Why Interested in Position

Minor Omissions Several Omissions Interest in Position Missing

Analyze and Evaluate Claims/Theories

Letter Reflects Analysis of Job Requirements

Minor Omissions Several Omissions Analysis of Job Description Missing

Total Points/2 (Max of 10)

35

Past Essay Assessment Trends

36

C.4 Oral Communication Assessment Results as of May 2013

Pilot 2007

(N=27)

Spring 2008

(N=42)

Fall 2008

(N=25)

Spring 2009

(N=32)

Fall 2009

(N=17)

Spring 2010

(N=33)

Fall 2010

(N=13)

Spring 2011

(N=35)

Fall 2011

(N=83)

Spring 2012

(N=113)

Fall 2012

(N=83)

Spring 2013

(N=127)

0%10%20%30%40%50%60%70%80%90%

100%

Content

024

Pilot 2007

(N=27)

Spring 2008

(N=42)

Fall 2008

(N=25)

Spring 2009

(N=32)

Fall 2009

(N=17)

Spring 2010

(N=33)

Fall 2010

(N=13)

Spring 2011

(N=35)

Fall 2011

(N=83)

Spring 2012

(N=113)

Fall 2012

(N=83)

Spring 2013

(N=127)

0%10%20%30%40%50%60%70%80%90%

100%

Delivery

024

37

Pilot 2007

(N=27)

Spring 2008

(N=42)

Fall 2008 (N=7)

Spring 2009

(N=32)

Fall 2009

(N=17)

Spring 2010

(N=33)

Fall 2010

(N=13)

Spring 2011

(N=35)

Fall 2011

(N=83)

Spring 2012

(N=113)

Fall 2012

(N=83)

Spring 2013

(N=127)

0%10%20%30%40%50%60%70%80%90%

100%

Mechanics

024

Pilot 2007

(N=27)

Spring 2008

(N=42)

Fall 2008

(N=25)

Spring 2009

(N=32)

Fall 2009

(N=17)

Spring 2010

(N=33)

Fall 2010

(N=13)

Spring 2011

(N=35)

Fall 2011

(N=83)

Spring 2012

(N=113)

Fall 2012

(N=83)

Spring 2013

(N=127)

0%10%20%30%40%50%60%70%80%90%

100%

Organization

024

38

Appendix D: BSBA SLO4 Findings

D.1 Ethics Assessment Results as of Spring 2013The AOL Plan called for social responsibility to be captured in the content knowledge multiple choice assessments. Additional ethics questions were added to the new assessment effective Spring 2013. Data is being collected.

ETH S

1 ACG Q

1

ETH S

1 ECN Q

3

ETH S

1 INB Q

5

ETH S

1 MGT Q

7

ETH S

1 MKT

Q9

ETH S

1 QM

M Q

11

ETH S

2 BLA

Q2

ETH S

2 FIN

Q4

ETH S

2 INB Q

6

ETH S

2 MIS

Q8

ETH S

2 OPS

Q10

ETH S

3 ACG Q

1

ETH S

3 ECN Q

3

ETH S

3 INB Q

5

ETH S

3 MGT Q

7

ETH S

3 MKT

Q9

ETH S

3 QM

M Q

110%

10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 331 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 331 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33100%200%300%400%500%600%700%800%900%1000%1100%1200%1300%1400%1500%1600%1700%1800%1900%2000%2100%2200%2300%2400%2500%2600%2700%2800%2900%3000%3100%3200%3300%99%96%

86%94%

76%79%84%

92%

53%

70%

91%95%97%

79%

98%

86%

37%

85%87%

41%

76%85%

91%

66%

52%

91%93%

32%

78%

97%88%

7%

58%

83%82%82%86%79%

69%64%

85%

46%61%

77%82%

90%

71%

88%

74%

34%

71%81%

46%

67%72%73%

47%

54%

77%78%

26%

55%

75%76%

7%

61%

Ethics AOL Content Knowledge—Spring 2013


39

D.2 Social Responsibility Assessment Results as of Spring 2013The AOL Plan called for social responsibility to be captured in the content knowledge multiple choice assessments. Additional social responsibility and diversity questions were added to the new assessment effective Spring 2013. Data is being collected.

SR S

1 BLA

Q1

SR S

1 BLA

Q2

SR S

1 INB Q

3

SR S

1 INB Q

4

SR S

1 MGT Q

5

SR S

1 MGT Q

6

SR S

1 MKT

Q7

SR S

1 MKT

Q8

SR S

2 BLA

Q1

SR S

2 BLA

Q2

SR S

2 INB Q

3

SR S

2 INB Q

4

SR S

2 MGT Q

5

SR S

2 MGT

Q6

SR S

2 MKT

Q7

SR S

2 MKT

Q8

SR S

3 BLA

Q1

SR S

3 BLA

Q2

SR S

3 INB Q

3

SR S

3 INB Q

4

SR S

3 MGT

Q5

SR S

3 MGT Q

6

SR S

3 MKT

Q7

SR S

3 MKT

Q80%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 241 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 241 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24100%200%300%400%500%600%700%800%900%1000%1100%1200%1300%1400%1500%1600%1700%1800%1900%2000%2100%2200%2300%2400%

94%82%

26%

85%

68%

46%

73%86% 87% 88%

98%

23%

80% 80%

34%

82% 80% 82%88%

55%

91%

54% 56% 54%

79%68%

33%

77%

64%

41%

72% 79%64%

76% 71%

37%

70%75%

45%

68%74%80%

71%

55%

74%

24%

64%51%

Social Responsibility AOL Content Knowledge—Spring 2013


40

D.3 Diversity Assessment Results as of Spring 2013The AOL Plan called for social responsibility to be captured in the content knowledge multiple choice assessments. Additional social responsibility and diversity questions were added to the new assessment effective spring 2013. Data is being collected.

DIV S

1 BLA

Q1

DIV S

1 BLA

Q2

DIV S

1 INB Q

3

DIV S

1 INB Q

4

DIV S

1 INB Q

5

DIV S

1 MGT

Q6

DIV S

1 MGT

Q7

DIV S

1 MKT

Q8

DIV S

1 MKT

Q9

DIV S

2 BLA

Q1

DIV S

2 BLA

Q2

DIV S

2 INB Q

3

DIV S

2 INB Q

4

DIV S

2 INB Q

5

DIV S

2 MGT

Q6

DIV S

2 MGT

Q7

DIV S

2 MKT

Q8

DIV S

2 MKT

Q9

DIV S

3 BLA

Q1

DIV S

3 BLA

Q2

DIV S

3 INB Q

3

DIV S

3 INB Q

4

DIV S

3 INB Q

5

DIV S

3 MGT

Q6

DIV S

3 MGT

Q7

DIV S

3 MKT

Q8

DIV S

3 MKT

Q90%

10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 271 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 271 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27100%200%300%400%500%600%700%800%900%1000%1100%1200%1300%1400%1500%1600%1700%1800%1900%2000%2100%2200%2300%2400%2500%2600%2700%

57%64%

75%84%

70%

98%91%

68%

38%

96%

82%

52%

78%

35%

84%87%

53%

74%

94%83%

43%

85%95%

68%78%

44%

85%

50%55%

77%72%

53%

85%82%71%

43%

88%

63%52%56%

32%

69%78%

48%

71%80%81%

42%

73%83%79%

70%

25%

72%

Diversity AOL Content Knowledge—Spring 2013


41

D.4 Legal Issues Assessment Results as of December 2011

Spring 2010 Fall 2010 Fall 2011 Spring 2012 Fall 2012 Spring 20130%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

70.40%

59.11%68.03% 69.77% 68.49%

60.42%

BLA 361 Percentage Correct

Avg. % Correct

BLA 361 S1 Q1

BLA 361 S1 Q2

BLA 361 S1 Q3

BLA 361 S1 Q4

BLA 361 S1 Q5

BLA 361 S1 Q6

BLA 361 S2 Q1

BLA 361 S2 Q2

BLA 361 S2 Q3

BLA 361 S2 Q4

BLA 361 S2 Q5

BLA 361 S2 Q6

BLA 361 S3 Q1

BLA 361 S3 Q2

BLA 361 S3 Q3

BLA 361 S3 Q4

BLA 361 S3 Q5

BLA 361 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

90%79%

42%

53%

88%

48%

88%

60%50% 51%

64% 61%

49%

72%67%

77%

97% 98%

80%73%

42%50%

77%

39%

75%

58%

35%

47%55%

65%

37%

64%54%

73%83% 85%

BLA 361 AOL Content Knowledge—Spring 2013


42

Appendix E: BSBA SLO5 FindingsE.1 Global Business Content Knowledge Assessment Results as of December 2011

Spring 2010 Fall 2010 Fall 2011 Spring 2012 Fall 2012 Spring 20130%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

72.00% 75.11% 72.10% 74.08% 72.34%63.45%

INB 300 Percentage Correct

Avg. % Correct

INB 300 S1 Q1

INB 300 S1 Q2

INB 300 S1 Q3

INB 300 S1 Q4

INB 300 S1 Q5

INB 300 S1 Q6

INB 300 S2 Q1

INB 300 S2 Q2

INB 300 S2 Q3

INB 300 S2 Q4

INB 300 S2 Q5

INB 300 S2 Q6

INB 300 S3 Q1

INB 300 S3 Q2

INB 300 S3 Q3

INB 300 S3 Q4

INB 300 S3 Q5

INB 300 S3 Q6

0%10%20%30%40%50%60%70%80%90%

100%1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 181 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18100% 200% 300% 400% 500% 600% 700% 800% 900%1000%1100%1200%1300%1400%1500%1600%1700%1800%

18%

68% 66% 61%

95%84%

74%

90% 87%

58%

78%

56%63%

88% 84%

69%81%

91%

10%

61% 60% 60%

91%

65%70%

83%77%

47%

63% 60% 62%75%

65%

52%

66%78%

Global Business AOL Content Knowledge—Spring 2013


43

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