UNIVERSITY OF CONNECTICUT Information Technology Services

UNIVERSITY OF CONNECTICUT

Information Technology Services

___________________________________

Annual Report

Information Technology Services,

University of Connecticut

June 2013

Prepared for:

Mun Choi, Provost

Submitted by:

Nancy H. Bull, Vice Provost, Information Technology

UITS Annual Report FY13

Information Technology Services (UITS)

___________________________________

Annual Report 2012-2013

MAJOR ACTIVITIES

Vice Provost and Chief Information Officer Goals for fiscal year 2013 were to seek new resources for Information Technology across the institution, to

strengthen the network and the services provided, to be the face of IT within the leadership of the institution, and to

represent the work of all IT employees. Following are accomplishments for Fiscal Year 2013.

Developed a proposal and submitted to the Provost to establish the UConn student technology fee. The

initial fee was approved by the Board of Trustees (BOT) as well as an increase in the fee to better reflect

costs. Expenditures, aligned with student technology services, are being tracked against the budget and

monitored, especially the student innovative fund. This year, the fee supported increased wireless in the

residence halls and across campus, new computers in the Library, the expansion of the virtual PC

environment (vPC), and the Microsoft Suite of software for all students.

Identified funding sources (Student Technology Fee and Student Affairs) to complete building out wireless

in all residence halls and the main Storrs campus. This was 1 of 10 critical strategic priorities identified

and presented to the BoT. Work is currently underway with an anticipated completion date for all the

residence halls by fall 2013.

Identified funding ($400k) to upgrade the air conditioning and to initiate the $4 million renovation to the

Data Center, located in the Math Science Building (MSB). This was 1 of 10 critical strategic priorities

identified and presented to the BoT at the November 2012 meeting. Work is currently underway.

Increased the coordination and communication of IT projects and initiatives across the institution. All

requestors are encouraged to submit their needs using the online IT Request Form. A bi-weekly report of

all projects in process is published to the Daily Digest.

Initiated UConn IT Governance, organizing seven committees. Established membership and charged each

group. Minutes are posted to the Governance web site. As part of Governance, established IT Projects and

Operations Committee (ITPOC). They are responsible for the initial review of all projects that enter the

Project Intake process. The committee’s focused on the selection, prioritization, oversight and transition of

projects and operational initiatives that cost less than $200,000 and had a low risk of impact to the

University. Annually, they identify projects and operational initiatives needed for the upcoming fiscal

year, and work with the other IT Governance committees to ensure these initiatives are being addressed in

the annual priority and funding plan. ITPOC consists of representatives from across the University

campuses. They ensure alignment of all the project and operational initiatives within their purview to the

central mission of the University.

Employed Graduate Assistants (15) and Undergraduate students (93) in the areas of help center, web

design, programming, computer support, networking, and security. This fosters a training environment and

on the job work experience for the students, collaboration with the administrative and academic units, uses

an enormous resource pool within the university, and garners a sense of engagement and community for us.

Integrated the Continuing Studies and the Audio/Visual technical staff into UITS, along with their

programs and services. Co-located Student Affairs, HuskyTech student support, with the UITS Help Center

and End User Services, UConn faculty, staff and student support.

Combined the UITS Data Management (DM) team with the Project Management Office (PMO) and

Service Management (SM) teams to develop Information Technology Quality & Data Management

(ITQ&DM).

http://itgovernance.uconn.edu/


Combined the Infrastructure team with the Security Office to create increased focus on business

continuity.

Established Relationship/Engagement management position for outreach into the community and

internally to UITS. Aids in facilitating group discussions and how to move efforts forward in a positive

manner with effective outcomes. Oversaw the implementation of VP/CIO to VP/Dean/Director as well as

UITS Director to Department Head outreach program, designed to gain insight in to the services provided

and identify the unit’s technology needs. There was a significant amount of follow-up that lead to

improving services to those areas visited.

Reviewed audit findings, responded and identified plans of action and needed funds to address.

Facilitated the visit of three CIOs to the University to gain feedback on the current status of UConn IT.

Supported the central purchase and distribution of software to the academic community in support of

teaching and research through the Software Licensing Group (SLG) with the requirement to install

K2/Sassafras on one’s computer to allow for tracking and reporting.

Integration of IT service units at the university was first recommended by the 2011 McKinsey Report as a

means to improve efficiency and quality of services and to reduce costs. After a number of discussions the

decision was made to proceed with the recommended integration of Student Affairs IT (SAIT) and UITS to

reinforce the longstanding and close collaboration and enable the University to strengthen IT support for

students, faculty, staff and affiliates. The integration will begin FY14 and will result in a number of

tangible benefits to the institution including: the opportunity to expand enterprise services offered by SAIT

and UITS; improve critical IT services including Help Desk, Disaster Recovery and Business Continuity;

and provide a more complete, robust and usable technology experience at the highest level of quality.

Infrastructure, Security Implemented a guest wireless network to allow guests of the University to sign up for wireless network

services without the need to work through the Help Center or provide personal information to identify

themselves.

Completed first annual HuskyHunt, an innovative way to provide security awareness training to the

University's students through a series of fun, interactive content and games, including a campus-wide

scavenger hunt, utilizing Facebook and Twitter to communicate in an engaging way. Approximately 1500

students participated.

Implemented a Risk Management Program designed to proactively identify and address risks to the IT

environment. The program includes security standards and policies, as well as procedures for proactively

seeking out risks in the environment and proactively maintaining and mitigating them.

Delivered secureU program designed to work with individuals in departments, colleges and schools

across all campuses to discover personally identifiable information and secure it appropriately (delete,

move, protect). To-date, the secureU program has completed 10 departments (UITS, Registrar, Bursar,

Graduate School, Payroll, Counseling Program for Intercollegiate Athletes (CPIA), as well as the West

Hartford, Stamford, Torrington and Avery Point campuses). Millions of pieces of personally identifiable

information have been secured, saving the University from potential risk and its associated costs.

Improved Business Continuity Planning (BCP) was created collaboratively by involving key

constituents throughout the University. The plan is the first step to identify the University's key IT systems

and ensure their availability throughout unplanned events and outages. The work this year positions the

University to be able to implement a full BCP and disaster recovery program in the next two years.

Created the Connecticut Higher Education Roundtable on Information Security (CHERIS) in

partnership with Quinnipiac University. CHERIS is a collaboration and information sharing group that

includes nearly all higher education institutions in the state of Connecticut. The purpose of this group is to

improve security throughout the state's educational institutions.

Proposed Identity & Access Management by engaging a vendor to assess the systems and business

processes involved in providing users access to systems and data. The proposal sets a vision for Identity &

Access Management at the University to manage an individual’s permissions and roles throughout the

lifecycle of a user's identity. This is a critical step in protecting the University's IT systems and data.

o In the meantime, ID-system support included helping the Library staff to coordinate system changes

and processing schedules due to Library application and server upgrades and furlough day and

holiday processing needs. Implemented numerous ID System changes to support the needs of KFS,


Student Admin, Library, LDAP, FAMIS, HR, IT Security Office, affiliate processing, HuskyCT,

FootPrints/USD, HCM/RSA, and UConn Foundation.

Engaged in Incident Remediation working with Law Enforcement and University officials on

approximately 50 security incident cases involving account abuse, software vulnerabilities, and policy

violations.

Provided support for the RAVE emergency communications system. This includes two tests per

academic year – one in the fall and one in the spring. Implemented new messaging to flat display panels

and upgraded the software/servers that support the flat screens.

Infrastructure, Physical Upgrades Completed Phase One of the IT Critical Strategic Priority, Data Center Rescue Project by adding

computer room air conditioners. Prior to the upgrade the data center did not have enough cooling to operate

effectively. Contracted an architect to develop the next phases of a master plan and budget by June 2013.

Deployed a new enterprise AIX platform as part of our lifecycle plan that hosts most enterprise applications

and databases.

In the past year 98% of the servers UITS deployed were done so in a virtual environment reducing

footprint in the data center and system administration workload.

Deployed a Disaster Recovery / Business Continuity site in the Chemistry building that provides some

critical services when the MSB Data Center is off-line, to include: employee email; web pages (uconn.edu,

today.uconn.edu, itstatus.uconn.edu, alert.uconn.edu); authentication protocols (LDAP, Kerberos, CAS,

RADIUS, Active Directory); and wireless.

Completed fiber infrastructure to House 25 on Whitney Road to support the CLAS-ASC project; the

network installation in the Oak Hall building on time and under budget; the Chemistry

Telecommunications Room renovation; the fiber build out in MSB 031 to support the eventual Data

Center Rehab project; the Bishop Center renovation in support of the new Digital Media lab; and

additional new construction and renovation projects.

Installed additional wireless access in order to support the newly mandated changes to the Student

Evaluation of Teachers (SET) process, which allowed students to complete their evaluation while in class

using their mobile devices resulted in no incident of downtime. Ensured staff kept on task with both time

and budget for network core upgrade based upon conditions under the Broadband Technology

Opportunities Program (BTOP) award. Completed refresh of wireless core equipment, resulting in 10 times

increase in bandwidth and scalable to 60k hosts.

Installed fiber and wireless capabilities in Jorgenson Auditorium to support the October 2012 US Senate

debates.

Initiated the mainframe deprecation project. Analyzed, planned, and started to downsize the mainframe.

To-date identified software and applications usage, application data owners, and jobs that currently run.

Resized the MIPS used to reduce costs. This task has been on the list of ‘things to do’ for several years and

this year UITS has progressed much further than any prior attempts.

Relocated/consolidated department/school servers to the main Data Center: Continuing Studies; Fine Arts;

Institute for Teaching and Learning; and Research.

Infrastructure, Operational Upgrades Engineered, procured, and installed approximately $640,000 worth of new computing hardware and storage

to increase capacity and performance of the vPC system and to keep up with the rising demand of the

service.

Engineered, designed, ordered, received and provided price quotes for Audio Visual (AV) systems for

over 50 new UConn rooms (conference, high technology, and technology ready). Installed over 30 AV

systems in new classrooms in the Oak Hall building on time following construction delay. Installed new

AV systems and simulation labs in the newly constructed addition in the School of Nursing building.

Installed new video conferencing capable lecture hall in Bio-Sciences.

Infrastructure, Applications Exchange (Employee Email)

http://uconn.edu/

http://itstatus.uconn.edu/

http://alert.uconn.edu/


Upgraded employee email to Microsoft Exchange version 2010. Discontinued Blackberry (BES) device

services and support.

Financial Record System (FRS) Transition to Kuali Financial System (KFS)

Fiscal year 2013 opened on June 28, 2012 and fiscal year 2012 closed on January 14, 2013 within planned

timeframes. Controlled the shutdown of FRS batch schedules and continued to support FRS questions and

archiving procedures. The logic of two major FRS report programs were paraphrased to help develop

similar reports in the KFS. FRS-written checks continue to be reconciled in FRS and escheatment for the

State of Connecticut continues to be processed in FRS. Online FRS and FRS FOCUS reporting continue to

be available to allow user research. Mainframe Applications Support (MAAS) will be integral in the

eventual elimination of FRS from the mainframe after the requirements for Records Retention policies are

met.

Kuali Financial System (KFS)

Completed the Kuali Financial Systems (KFS) implementation; adopted the department’s Software

Development Life Cycle (SDLC) processes; established Kuali technical organization and structure;

implemented KFS Functional change request processes, including organization of Functional Change

Request Committee and recurring change review meetings; cleaned-up and stabilized post-implementation

environments; implemented planned code releases; completed OACE project audit; and implemented

interim offsite disaster recovery solution for KFS and testing processes.

Implemented cost analysis (FRS to KFS), Kuali upgrade to RICE, and Kuali interface. Moved workflow

applications to Kuali to include: University Travel; Faculty Consulting; and Dependent Tuition Waiver.

Document Management / Enterprise Content Management System

Implemented system (FileNet) at the State BEST site and completed proof of concept, involving University

Senate, as well as eRecruit and Human Capital Management (HCM) project information. UConn has been

partnering with BEST to implement DataCap and Forms functionality for various areas. Additional areas

will be coming live this summer such as Graduate School, Payroll, and College of Liberal Arts and

Sciences.

Implemented web content management (Wordpress) system with a true production environment and

Enterprise service expected to go live on July 1, 2013 for departments, schools, colleges and research.

There are 75 sites hosted in production at this time.

Learning Management System (LMS -- HuskyCT)

Upgraded to Blackboard Learn version 9.x and implemented Blackboard Mobile and as well as several

new tools, used by approximately 3500 courses per semester. The four tools are the Discussion tool,

Calendar, Inline Assignment Grading, and Retention Center.

o Discussion Tool: The interface for the Discussions within Blackboard Learn has been overhauled

and new functionality has been added. Conditional highlighting makes it easier for students to find

posts from instructors in a sea of other posts. When creating a discussion forum, the instructor will

be given an option to require students to "post first" before seeing other students' posts.

o Calendar: Users can add personal events, and export to third party calendars like Outlook or

Google Calendar. Course items created with due dates are automatically added to students’

calendar. Moving an item can be done simply through drag and drop. Users can personalize their

view of the calendar; filter by course, apply colors and labels, set up a category for personal

appointment and view by day, week or month.

o Inline Assignment Grading: Now instructors can view assignments and provide feedback within

the web browser itself which makes grading faster and streamlined. Annotation tools enable them

to provide feedback as comments, highlights and illustrations directly on the document’s inline

view. Both students and instructors are able to download the marked up documents in pdf format.

o Retention Center: The new Retention Center brings retention factors and student engagement to

instructors’ attention, quickly alerting them to potential risk and allowing them to take immediate

action. The intuitive layout lets instructors know what to focus on. They can dig deeper into a

student’s performance and engagement, and then set monitoring alerts and view notification

history with the student.


Student Administration System (PeopleSoft-SA)

Conducted first annual PeopleSoft Strategy discussion with key business stakeholders.

Change Control, Production Support and Security: Implemented password control modifications to

comply with UConn audit requirements; deleted 634 roles with no members assigned; standardized on

system user IDs; eliminated student employee shared accounts; upgraded PeopleTools 8.52; implemented 3

additional PeopleTools fix patches for compliancy with Oracle security vulnerabilities; implemented

planned FY12/13 bundles and reduced the overall time for implementing Campus Solutions (CS) bundles

by one hour; developed a query script to identify UConn customized objects that are affected and need to

be reapplied as a result of CS bundle upgrades, no longer needing to run compare reports; developed a

production (CSPR) issues log to track system wide outages and issues; developed an application engine

process that automatically moves jobs in the process scheduler queue either forward or backward one hour

to adjust for the time change to and from daylight savings time; developed a browser troubleshooting

guide; supported the modifications to Class Schedule html ClassScheduleSnapshot.html for the Student

Records office in support of class schedule changes for different semesters; maintained the PeopleSoft web

sign in pages by modifying the message of the day (MOTD.html) for upcoming system outages.

o 499,779 Process Scheduler Jobs executed; 129 customization projects moved to CSPR production;

92 SQL updates executed in CSPR production; 136 UConn customized SQR / SQC programs, 4

shell scripts, 2 print files, 1 .in file and 1 Crystal report file copied from the sadev to the saprod

UNIX and Windows production environments.

Financial Aid (FA): Automated Summer Budget Duration and Expected Family Contribution (EFC)

recalculation for students; tracking for FA Self Service Access; enhancements to custom fiscal page;

created mechanism to update max equity amounts for refined packaging populations; changes to the

Institutional Student Information Record (ISIR) checklist assignment process; creation and maintenance of

the demographic data required for PLUS Parent Loans; redesigned the FA process to no longer use Oracle

listener (ORANET) for retrieving data for GENESYS; changes required to the custom Award Institution of

on-time deadline for incoming freshman; updates to Anticipated Aid; and to the Pushed (ISIR) process to

comply with the Federal Department of Higher Education rules.

Student Financials (Bursars): Reduced check printing by 7,000-10,000 and reduced lines at Bursars

Office with the completion of the Direct Deposit Refunding project; completed Non-degree eBilling for

multiple email address; rewrite of General Ledger Interface for the Kuali Financial System (KFS)

implementation; created a file to be sent to Electronic Computer Services Inc., a loan servicer (ECSI) for

Financial Aid, automated process to update term fees; research and change 1098T’s; enhancements to KFS

Daily Cash Receipts report; added refund balances and change population to the State of Connecticut

Department of Administration (DAS) file; automated file exchange with Collection agencies NCO and

Conserve; enhancements to Collection Letters; updated processes for foreign address changes per USPS;

changed residential life charges and reversal batch order for posting of the nightly batches; changes to

Grant Advices; and Travelex International Wire Payments.

Admissions: Scholarship Acceptance Page for Admissions Self Service and mechanism to send

communications to multiple email addresses; developed a new process to load/update Common App School

Form information automatically for applicants, eliminating the need for online updating by the staff;

developed process to Export Grad Application status changes from Hobson’s Apply Yourself to SA. This

automation keeps the application in sync between Hobson’s and SA (system of record) and eliminates the

need for manual data entry for the Graduate School; created a process to email new transfer student when

their credit evaluation is available; created a link from Admissions self-service to Residential Life page;

and created a scholarship acceptance page in self-service.

Student Records (Registrars): Implemented College Scheduler, student’s link to College Scheduler from

within SA, and ran different scenarios of what their schedule could be, based on their availability to take

the classes. The schedule can then be downloaded into their shopping cart in SA and ready to submit when

their registration appointment is available. Developed an automated process for the creation of

equivalencies for Transfer Credit office; upgraded the Learning Management System interface for WebCT

Vista to Blackboard implementation; Student Evaluation of Teaching (SET) project, which allows a student

to do online surveys of the courses they attend; enhancements to provide for the New Law Career – S.J.D.

Doctor of the Science; developed new process to Email New Transfers when Credit Evaluation is available

request; developed Dynamic Class Schedule Search tool for the Registrar’s office; developed a summary

plan of study based off of the official Academic Advisement report to assist advisors( Academic


Advisement Plan of Study project); per Provost mandate, made changes to Monday/Wednesday/Friday

(MWF) class times effective for Fall 2013 classes; and made changes to the National Student

Clearinghouse (NSC) file for mandated changes, summer load changes and to notate deceased students.

Campus Community and Training: Created a File Tool for masking and unmasking SSN’s in the

PeopleSoft development database; added a link on the CS Portal menu bar to allow for Netid to Emplid

lookup in preparation of SA CASification; eliminated last 4 digits of SSN and change to NetID on the

Student Administration (SA) Admin-ID online request form; developed and updated online help

documentation for Dynamic Class Search; Scheduler Planner; Self Service Advisors reduction in student

personal information; Student Health Services insurance waiver; reinstated for Student Financials

ConnPIRG (Public Interest Research Group) procedure; IT Status page; Service Indicator bug and fix;

Direct Deposit Refund; and Admissions help documents; provided updates to the new Student Technology

Tutorial for Orientation; provided training to the Orientation Leaders, train-the-trainers; worked with

Instructional Teaching and Learning and the Registrar’s office to provide feedback and fine-tune

technology sessions; change to new UCONN Logo/branding in SA; created an emergency contact Listserv;

and locked down and locked down Checklists, Comments, Communications (3Cs) so that the user cannot

attribute the 3C to any Emplid other than their own.

Human Capital Management System (HCM)

Applied maintenance pack 6 & 7 and upgrading Candidate Gateway (Recruiting Solutions) to version 9.1.

This was developed to enable integration with the Inside Higher Ed job boards which reduces much of the

manual work for the UConn Human Resources department.

Installed User Productivity Kit 11.1.0 (UPK) to support developing training and integration with SCORM

1.3 Learning Management System LMS; scheduled for production cut-over the weekend of June 29th

.

Expected go-live is July 1, 2013.

GENESYS (Human Resources / Payroll)

Supported University Payroll processing for over 5,000 employees with a gross pay of more than $20

million per pay period.

Provided business and technical expertise to KFS and on-going GENESYS-KFS integrations. Planned for

and participated in the hiring process for new KFS support staff; participated in technical and functional

planning; planned and oversaw integrations between GENESYS and KFS; participated in KFS technical

committee meetings; attending meetings concerning KFS Operational Continuity and Disaster Recovery;

determined KFS batch schedule and file transfers should be run within Control-M; did preliminary work to

determine what the KFS batch schedule should look like; added several GENESYS-to-KFS interfaces after

KFS was implemented; and drove testing to ensure accurate financial information integrations. All requests

were completed within expected timeframes.

Supported all SARS/VENFAC (Student Accounts Receivable System / Non-student Accounts Receivable)

processing during the fiscal year, which is still being used for Travel’s Accounts Receivable Aging Reports

as they cannot be generated from KFS to-date. SARS will be archived in accordance with records retention

policies and then shut down after this issue is resolved.

Resolved 90 GENESYS service requests/problems, including major changes to convert GENESYS data

and GENESYS-to-FRS interfaces for KFS; 4 new KFS interfaces created. The changes were completed

ahead of schedule and tested thoroughly before they were migrated to production. This required several

months of research, coding, testing, and coordination. GENESYS TEST was refreshed throughout the year

to accommodate the testing of GENESYS processing, data, and code changes for Human Resources,

Payroll and the Kuali project. Bi-weekly Payroll processing was controlled by the Mainframe Applications

team to support Payroll interfaces to Core-Ct and financial interfaces to KFS, including special processing

for the new Fiscal Year and Furlough Day processing. Approximately 80 abends (job errors) were resolved,

which were primarily due to bad tapes. Bad interface files from Core-Ct following their upgrade were

identified and resolved with Core-CT without impact to the university pay cycle. New processing for

student sick time was developed in response to a legislative change. This included related changes to the

KFS interfaces.

Provided the primary FOCUS support for GENESYS and FRS in both VM/MVS and supported ProCard

and Master University Directory (MUD) table issues.


Facilities Management System (FAMIS)

Integrated with Google map; completed Asbestos reporting project; completed Cost Analysis

implementation (FRS to KFS); and FAMIS/Kuali interface.

Work in progress includes: Life and Safety equipment migration project; Dashboard; Visual Map; and data

loader.

Student Evaluation of Teaching (SET)

Implemented this application in support of online student evaluation processing that takes place at the end

of every semester. The first semester the new approach was in use spring 2013. Reports have been

generated for the first time showing overall evaluation statistics. The goal is to replace manual evaluation

processing over time using a more strategic IT platform.

Talisma

Initiated the project in support of the implementation of a fully integrated student relationship management

system for the Division of Enrollment Management & Planning. It will support all communications and

campaigns generated for prospective and existing students.

Web Development and Integrated Technologies

Provided technical support for the following in-house and vendor applications:

o HuskyCT – more than 3500 courses per semester; Rave emergency communications system and

cell phone registration; Facilities Operations overtime application; ePolicy system; Recreation

Departments registration and rental application; Environmental Health and Safety training

registration; CLAS budget form; HR online professional development (scheduling and

registration); Audit and Compliance application; J1 Visa (online DS-2019 Request for J-1 visiting

scholars); Jorgensen website and application; Appointment Schedule for Academic Advisors

(AdvApp); Senate Course Action Request (CAR); General Education Oversight Committee

recertification (GEOC); CLAS metrics form; Pharmacy on-line certification (Continuing Studies,

registration, testing, and certificate); Faculty Evaluation for online courses; Early College

Experience survey; Latin American Studies Conference registration (LATCRIT); Advising

Management note system (ACES); Transfer Admission equivalency for transfer courses; Center

for Academic Programs midterm evaluation (CAP); Department of Public Policy information

request; UNESCO Chair registration application; Tech Tutorial for Orientation; College of Liberal

Arts and Sciences Program Major Change (CLAS PMC); UConn Connects advising application

for First Year Experience (FYE); UConn Global application; Request for encryption exemption

workflow (REEW); Locksmith work order/billing system; Public Safety applications; online

PhoneBook application; Child Development Laboratories registration application; Jira/Confluence

Ticketing System for Kuali

Moved several web applications to the upgraded web server and completed new and enhanced web

applications:

o DPP Non-degree Registration Form, Center for Students with Disabilities Note Taking Services,

Football CPIA Advising Notes System, Economics Advising Notes System, History Advising

Notes System, Engineering Advising Notes System, CLAS announcements RSS feed and

MicroPress for Students page announcements, ITL web forms, Mathematics Survey, Pharmacy

Photo Gallery, Center for Academic Programs, Premed Recommendation Letter System

(implemented new features), Early College Experiences (ECE) Advising Portal, UConn Connects

Database Updates and Migration, Pharmacy Photo Gallery, Building and Emergency Contacts

applications for EH&S; CASification and database conversion of the new ePolicy system, custom

design, El Instituto, Chemistry, Diversity, Linguistics, Chechnya Memory Project, Kendall Lab,

Sexual Violence, Graduate Catalog, SEAL Logo, Pipeline Logo, and myUConn Marketing

Materials & Logos; custom modifications to the Help Center ticketing system (UniCenter Service

Desk, USD); eCampus website and course listing pages; Administrative Authorization Workflow

Tool (ATA); Graduate Catalog; Public Safety Payroll and Scheduling application with the last

phase is in progress; and the Student Evaluation of Teachers Opt-Out workflow application. NetID

email that runs daily and emails new students NetID information and NetID activation email that

is sent to new students who do not have SSNs (mainly international students).

Completed UConn template web projects:


o Office of Audit, Compliance and Ethics (OACE); Graduate School and UTC Employee Scholar

Program; Labor Relations; Ombudsman; and Sociology.

Implemented myUConn Mobile application and in the process of upgrading/enhancing myUConn apps:

o Netid authentication, Peoplesoft id lookup, tablet version, researching web clicker, FAMIS/FELIX

work order app, and Blackboard mobile

Upgraded the look and feel and process for Daily Digest for students and employees. In addition, UITS

offers an enterprise version of Daily Digest (Soapbox) that can be used by UConn campuses and schools.

Upgraded the University Events Calendar and moved the master calendar and ~300 sub-calendars to test.

Infrastructure, Data Management, Data Warehouse and Reporting Implemented the Student Administration Data Mart proof of concept for Office of Institutional Research

(OIR) and continued supporting the construction of the Kuali Financial Reporting environment.

Initiated the Hyperion deprecation project and started to encourage/migrate end users to use the

WebFocus data reporting product, saving ~$700,000 by not upgrading Hyperion. Worked with a subject

matter expert in WebFocus to provide knowledge transfer to the Data Warehouse & Reporting Service

(DWRS) staff. Delivered preliminary training to those in immediate need and started offering weekly

‘Lunch-and-Learn’ sessions to socialize the use of WebFocus / InfoAssist.

Implementing a replacement for the Help Center ticketing system and introduced the needed procedural

changes necessary to effectively manage incident/service delivery and change management (response to an

audit finding). Developed and publish Change Management and Project Management Key Performance

Indicators (KPI) as well as IT projects in progress (over 70) and intake project requests.

Project management standards oversight is provided using four methods; Managed, Matrix, Consulted and

Reporting. Managed are projects where PMO personnel are running the project. Matrix is where non-PMO

personnel work directly with the PMO to manage the project. Consulted are projects where the PMO

provided Center of Excellence (CoE) best practices for non-PMO personnel. Reporting is where the PMO

only solicits status from a non-PMO project manager.

Established a Data Governance committee; changed the Software Currency policy to a guideline.

Database, File, or Executable Number

Data Warehouse Databases 70

Products 2

VM Focus Execs 2900+

VM Focus Files 1322

VM Execs 12

MVS Focus Files 576

MVS Focus Execs 400

MVS Focus Jobs 200+

Oracle Databases 98

SQL Server Databases 11

DB2 Databases 92

Infrastructure, Storage Replaced aging storage platform with a new Tier-1 enterprise storage platform. Upgraded key

components within the storage infrastructure (i.e., SVC) without down time.

Deployed a Research Storage platform in the MSB data center to allow researchers cost effective storage.

School of Engineering (SOE) is currently utilizing this storage offering to provide their students, faculty

and staff with 10GB storage, 100GB shares for research groups, 5TB distributed across administrative

groups and in time a plan to allow high data research centers to purchase low cost enterprise grade storage

upgrades.

Infrastructure, Network


Connecticut Education Network (CEN)

o There are a total of 251 individual connections to Connecticut’s public and private K-12 schools,

including 18 of the state’s technical high schools and 16 charter schools. As Commission for

Educational Technology (CET) policy dictates, it is each district’s responsibility to connect the

rest of its school buildings to its local CEN-connected building.

o CEN maintains connections to 183 library sites, including 166 principal public libraries. In

addition, CEN has also provided connectivity to the following participants: American School for

the Deaf, CPTV, Connecticut DMV, Digital Back Office, Mystic Aquarium, The Gunnery,

Suffield Academy, The Connecticut Center for Advanced Technology, Choate Rosemary Hall,

The Williams School, Hopkins School, Kent School, Hotchkiss School, The Taft School, The

Town of Berlin, The Town of Westport, The US Coast Guard Academy and the Connecticut

Science Center.

o There are a total of 53 individual CEN connections to higher education campuses and facilities,

including Connecticut’s Department of Higher Education, 14 of the state’s community colleges

campuses, and the Community Colleges Systems Office. In addition to providing enhanced

Internet access and opportunities for virtual collaboration, Connecticut’s provision of CEN

connectivity to public school districts continues to save millions of dollars statewide each year.

Additional savings also have been realized by public libraries.

o The state filed applications under the Federal E-Rate program for CEN connections to schools and

libraries, and received over $600,000 in E-Rate discounts for fiscal year 2013.

o As in previous years the insatiable demand for bandwidth continues. Between May 2012 and May

2013 CEN saw an average of a 45% increase in traffic across all our member sites and an average

of 50% increase across our public K12 sites.

o Connecticut Education Network (CEN) bandwidth capacity and commitments increased from

9,457 Mbps in 2010 to 14,315 Mbps in 2013 for 42 paying participants. K12 usage is

approximately 7 Gig.

o Designed and implemented business continuity functionality between two campus locations for

distribution of key IT services.

o CEN implemented a new filtering system in 2008 called Trustwave M86 Security. A number of

school districts have benefited from CEN’s Trustwave M86 Security license purchase and have

decided to invest in their own local filtering appliance. Approximately 85% of the school districts

are using Trustwave M86 Security as provided by CEN, either with their own local device or

through our centralized solution. Feedback continues to be positive for the M86 security filter.

UITS co-wrote National Science Foundation (NSF) grant and facilitated network needs in support of

secureU, the Continuing Studies server move, the Chemistry Telecommunication room rehabilitation, and

the residence halls wireless.

Infrastructure, End User Services Increased service efficiencies, improving First Call Response (FCR) to the Help Center with their ability

to grant and remove network drives for enterprise file services as well as shared calendar and mailbox

resources for employee email (Exchange).

Moved the process for provisioning Affiliate Accounts to the Help Center from the Payroll department,

which improved turnaround time. Also, the setup of Google Apps accounts and vendor VPN access.

Set-up and operated AV equipment for over 30 meetings to include Board of Trusties; Joint Audit

Compliance Committee; Construction Management and Oversight committee; Building, Grounds and

Maintenance; and Town Hall.

Restructured IT support for the Greater Hartford Campus; established processes and metrics for IT

support; upgraded all campus classroom computers; refreshed 25% of the campus computers; and increased

operational efficiencies.

Responded to 2,743 Telecommunication, 16,591 Account, and 8,091 Help Center Computing related

telephone calls.

Scanned and returned results for 27,897 exam sheets and 97,953 faculty evaluation forms at the end of

the fall semester.

Provided technical support for 3500 HuskyCT courses per semester.


Visited 20 departments and removed more than 562 instances of McAfee Endpoint Encryption (MEE) from

Windows-based computers and replaced with Microsoft BitLocker encryption. This saved the University

money by ending a duplicative license for encryption by utilizing software that is already part of the

Microsoft Campus Plan.

Upgraded several department computer operating systems, from Windows XP to Windows 7, reducing

the risk of security and virus concerns. This included Athletics, Museum of History, Office of Diversity

and Equity, Environmental Health and Safety, Bursar, Accounting, and Finance, Human Resources, UITS,

Pharmacy and College of Agriculture and Natural Resources.

MAJOR DEVELOPMENTS / SPECIAL EVENTS CEN held its first Annual Member Conference “Building Community through Networking” on May 10

th at

Rentschler Field in East Hartford, CT. Over 300 people attended the conference including K12, Higher Ed,

library, municipal and private industry technologists, educators, researchers and business administrators.

We had a full day of interesting and lively discussions on CEN services and best practices regarding

implementation and utilization of technology in the classroom. There were dozens of sessions throughout

the day covering tracks in Economic Development, Using Technology for Learning, Using Technology for

Business Administrators, and Infrastructure. The conference was put together so CEN members could

collaborate with their peers, find out what CEN is doing today and get members to engage in our strategic

planning process.

Connecticut was awarded $94 Million from the Broadband Technologies Opportunities Program

(BTOP), which we are using to improve both Education and Public Safety communications. This grant

includes $35 Million that will support the refresh of CEN network equipment across CEN’s backbone and

at the new or upgraded public schools and public libraries on the backbone. This investment positions

CEN to meet exploding networking growth needs in our education community.

o The complete core of the network has been upgraded to a service provider class network including

and optical DWDM network layer with 100GB capabilities. The network leverages service

provider technologies and adheres to open standards.

o As a further condition of the federal grant, the network must begin to support “Open Access” use

of the network. Open Access allows for any entity to join the network at a fair price without

discrimination. We anticipate many municipalities, state agencies and some public companies will

be interested in using the network. The CEN team is working to develop the processes required to

provide this access, yet also maintain the vibrancy and original goals of the CEN.

o The BTOP grant contains strict timing requirements for completion of the work and these

timelines will not be modified. There is an absolute need to ensure that nothing endangers

meeting the grant deadlines of 66% completion by September of 2012, and project completion by

September of 2013. We reached the 66% milestone ahead of time, this past July but remain

focused and our immediate emphasis is focused on the grant program and continuation of

upgrading the network, and ensuring use for all active participants.

o During the BTOP grant period, CEN will be running its legacy network on top of its new network.

The new network provides 4TB with 100GB technology and the ability to scale to 8TB in the

network core. Into our member sites the new network provides a 10G backbone with 1G handoffs

by default. The legacy network supports a 10G network core and 1G backbone with default 100M

handoffs. We will continue to operate, two networks, the new network and legacy network until

the funding allows us to completely migrate the legacy network and member site equipment onto

the new network. Running two networks on different technologies adds complexity as well as

increased overhead. We are working diligently to advocate for funds and secure funding to

complete the migration of the legacy sites over to the new network.

Enhanced UConn’s vPC (virtual PC), which provides students with a virtual desktop they can use to

access UConn licensed applications and resources from any device. Students no longer have to wait in line

at the University’s various computer labs or venture out in inclement weather to get their work done. vPC is

available to all students 24/7 from any location with an internet connection even when UConn is closed.

vPC also allows students to run Windows applications on their Macs, iPads or Linux computers.

Implemented EDURoam (education roaming), which is a secure world-wide roaming wireless network

access service developed for the international research and education community. UConn’s students,

http://today.uconn.edu/blog/2013/06/uconn-joins-eduroam-group-for-worldwide-internet-access/


researchers and staff can obtain Internet connectivity across campus and when visiting participating

EDURoam institutions.

UITS was selected by IBM to test their newest enterprise platform “PureFlex”. The selection process

was very competitive and UConn UITS was selected as a result of skills, expertise, and a detailed test plan.

UITS looked at the latest and greatest technology that was available in the market, weighed its value

against our current standard, and made a conscious decision that our solution was rock solid and that the

slight benefit of the new technology did not outweigh the value of us continuing with our current standard

deployment strategy.

Introduced File Services for students, faculty and staff with the goal to have all UConn documented

centrally located, backed up daily, available from anywhere/anytime, and secure.

Moved all students to Google Apps for email, file storage, and calendaring. Discontinued the use of

Huskymail and shutdown the server platform.

Provided the infrastructure and manpower to allow faculty (teacher) evaluations to be conducted online

for the first time.

Discontinued Blackberry device support and moved 110 users to an alternate smartphone option. June 30,

2013, shutdown the BES server and consolidated to a common platform.

Saved ~$400,000 by not running the Project Portfolio Management (PPM) project.

Actively participated in the eScience project with the Library and Office of Sponsored Programs (OSP).

PROCESS IMPROVEMENTS Implemented Control M/EM in support of Kuali go-live, which enabled the creation, manipulation and

control of schedules on multiple platforms and enabled file transfers between platforms. Control-M was

identified as the best option for Kuali batch processing. The learning curve was minimal because UITS was

already using the software for scheduling. Processing file transfers via Control-M provided more control

and freed up server support staff when compared to prior file transfer methodologies. Increased Service (Help) Center hours of support, extending into the evenings, Monday through Friday

until 9:00 PM.

Cross-trained telephone services staff member on how to setup Automated Call Distribution (ACD) and

voice mail menus, removing single point of failure.

Moved UConn Telephone Operations Services (486-2000) and one staff member to the Division of

Enrollment Management. This increased the ability to provide the caller with University-wide information

as well as coverage. Reassigned second UConn Telephone Operator to provide support for UITS Telephone

Services, cellular as well as add, move, and change activity. This increased coverage in a very busy service

area.

Implemented K2 software to track and monitor software usage. The data collected will provide more

accurate decision making capability regarding elimination, reduction or increase of software demand.

Restructured the change process by implementing a Change Advisory Board (CAB), toward providing

more visibility to Directors regarding emergencies and to promote better planning of system activity.

Restructured and simplified the Project Management Office (PMO) and simplified the governance and

intake processes.

Provided Private Rate Interface (PRI), which is a group of circuits that allows voice communication via

specific equipment, in support of UConn Foundation and ImageNow services.

Put in new processes to reduce fraudulent long distance telephone calls and prevent future occurrences.

Started to organize groups with respect to the cloud service offering models (IaaS, PaaS, SaaS). Creating,

refining, and modifying standard operating procedures. Beginning to lay down the framework for a

Network Operations Center (NOC) and Security Operations Center (SOC).

Established a UITS communications plan and working group to facilitate a coordinated effort and ensure

that service updates and notifications are delivered to the right audience, at the right time, and using the

right media.

Established, tested, and verified procedures and dependencies of the Secondary Failover site, which

provides continuity of some critical services (authentication, wireless network, emergency web, and

employee email).

CEN has assisted with many initiatives related to Disaster Recovery and Business Continuity at our

members’ request. CEN staff in collaboration with NEREN (Northeast Research and Education Network)


developed a disaster recovery site, Safe Harbor, for CEN members. The Safe Harbor program enables

CEN members such as colleges and universities to leverage a facility in Springfield, MA to maintain

service and web presence in the event their campus experiences a disruption. Additionally many use the

facility to safe guard and back up data. Currently CEN, Fairfield University, Sacred Heart University,

Wesleyan University and Quinnipiac University, UCONN Foundation, Connecticut College, Rensselaer at

Hartford, Saint Joseph’s College, University of Hartford, Wesleyan University, CSU System Office, the

University of Bridgeport, and Connecticut’s Community Colleges have installed equipment at the Safe

Harbor site. Another example of how CEN staff and the network has enabled business continuity or

disaster recovery and can be leveraged is in similar ways to how the network has been able to establish

back-up Internet service for Core-CT, the State’s financial, human resources, and payroll system, in the

event of a primary Internet service outage or for the State Armory in the event that there was a service

outage during a natural event.

CURRICULAR DEVELOPMENTS:

All UITS staff completed UConn Compliance training.

UITS hosted training for 150 UConn IT staff “UConn Active Threat”/“Strength Finders/Lead from Where

You Are”

UITS staff attended in-house developed training in support of newly introduced Change Advisory Board

(CAB) and IT Service Management/Footprints; staff attended ITIL Foundation v3 training and more than

25 are now ITIL Foundation v3 certified.

Telecommunications consultants completed Comptia Network+; ITIL Foundations with Case Study;

Advanced Interpersonal Communications; Understanding Root Cause Analysis; Effective Presentations;

Effective Business Writing; Fundamentals of Customer Service; attended Enterprise Connect 2013: Unified

Communications, the Cloud, Mobile Device Management, Lync, API’s; and crossed trained on ACD and

Voice Mail setup to eliminate single point of failure.

Help Center manager/analysts attended HDI Chapter meetings, as well as, learning opportunities, Fusion,

Service Desk Support & Collaboration. Completed ITIL Foundations v3 and certified; Understanding Root

Cause Analysis; Time Management; Effective Business Writing; Advanced Interpersonal Communication;

Effective Presentations; Husky Ally Rainbow Center workshop “Safe UConn Zone” and Fundamentals of

Customer Service. “This training program assisted me in acquiring the skills to become well-rounded by

enhancing my communication skills, balancing my work load and educating me on best practices.”

The UITS Kuali team members participated in Kuali Days 2012; included 4 presentations with

participation

The UITS Greater Hartford technicians attended Installing and Configuring Windows 7 Client and

Planning, Deploying, and Managing SCCM 2007; manager attended Leadership Development Hartford

Program and received Certificate of Achievement

Network Engineering, Design, and Projects attended Project Management Professional (PMP; Registered

Communications Distribution Designer (RCDD); Comptia Project+ Certification; Cisco Certified Network

Professional (CCNP); Cisco Certified Network Associate (CCNA), Wireless Specialty; Master’s Degree in

Educational Technology and Certified Technology Specialist (CTS)

Data Center Operations and Storage attended IBM’s TSM Administration for AIX; UNIX/AIX Basics

certified

Security Analyst is PCI Internal Security Assessor and PCI Professional certified

Enterprise Applications staff members attend a variety of training to include: Alliance 2013-Oracle /

PeopleSoft Higher Education Users Group (HEUG) Alliance Conference 2013, where experiences, new

technology and the future of PeopleSoft Campus Solutions was shared; WebFocus reporting; HuskyCT

(communications tools, basics, creating content, gradebook); End-user strategies; Change Management

pilot for the EnCore project; TechSmith Camtasia and Snagit webinars; Fundamentals of Project

Management: Understanding Project Management and Key Project Roles; Project Management Success:

Implementing Practical and Effective Best Practices; Active Threat training; ORACLE Enterprise Portal

Administration training; 2012 UConn Women’s Advance Conference; 8 Traits of High-Integrity Leaders;

Innovations in Training your Student staff; NERCOMP Management training.

EDUCATION / PROFESSIONAL DEVELOPMENT


PUBLICATIONS / PRESENTATIONS Staff within Web Development & Integrated Technology taught Web Design (School of Fine Arts/Digital

Media) and worked closely with the School of Fine Arts Design Center on collaborative projects. Taught in

Electrical Engineering and the Math department and worked with a 5-member team of undergraduate

students in Computer Science and Engineering on their senior project to develop a mobile app for a virtual

tour of the campus to be part of myUConn. Also, did a presentation at the Cooperative Extension 4-H

camp.

Hosted guests from Boston College who were interested in transitioning to BMC’s Control M, which is

automated scheduling software that UConn UITS employs.

October 2012, Kuali Days 2012, Advice From the Front Lines, Pamela Kriedeman, UITS and Finance

Team, University of Connecticut

October 2012, Kuali Days 2012, Configuration Change Management, James Gedarovich, University of

Connecticut

October 20120, Kuali Days 2012, KFS Interface Panel Discussion, Kathy Avery, University of

Connecticut

October 2012, Kuali Days 2012, Kuali KFS Performance Tuning, James Gedarovich, University of

Connecticut and rSmart

December 2012, NERCOMP Social Media Camp, The Gamification of Security Awareness, Jason Pufahl,


February 2013, SC Magazine for Security Professionals, Me and my job: Mike Lang, University of

Connecticut

March 2013, NERCOMP Annual Conference, How Communication and Marketing Transformed an ISO,

Jason Pufahl, University of Connecticut

March 2013, Boston University Security Camp, secureU and HuskyHunt, Jason Pufahl, University of

Connecticut

April 2013, Connecticut General Assembly, Testimony to Public Safety and Security Committee, Jason

Pufahl, University of Connecticut

May 2013, Connecticut Education Network Annual Meeting, Security Best Practices, Jason Pufahl,


June 2013, Splunk Live 2013, Unique Data Analysis Practices, Jason Pufahl, University of Connecticut

STAFFING IN THE DIVISION

EMPLOYEE TYPE NUMBERS TOTAL COST (SALARY,

FRINGE)

Academic 2 $514,382

Exempt 7 $1,299,717

Professional 172 $19,978,000

Classified 6 $536,290

Special Payroll 5 $276,061

Graduate Students Fall & Spring / Summer 15 $313,591/$93,853

Undergraduate Students / Work Study 93 $540,780/ $11,516

STAFFING CHANGES Department Status Last Name First Name Type

Addition

Administration Active Farrands Danielle UCPEA

CEN Active Brochu Mark UCPEA

CEN Active Henry Edward UCPEA

CEN Active Leaver Robert Special Payroll

CRM Active Hoddy Nancy UCPEA (former

Classified)

CRM Active Millan Veronica Special Payroll

CRM Active Nguyen Van UCPEA (former GA)

http://www.scmagazine.com/me-and-my-job-mike-lang-university-of-connecticut/article/276535/


Enterprise Apps Active Capera Linda Special Payroll (SP-

120)

Enterprise Apps Active Hu Ying UCPEA (former GA)

Enterprise Apps Active Kwon Bruce UCPEA

Enterprise Apps Active Panke William Special Payroll

Enterprise Apps Active Ramnath Anand Special Payroll

ITQ&DM Active Bhunia Girija UCPEA

ITQ&DM Active Carolozzi Francesco UCPEA

ITQ&DM Active Madam Kiran UCPEA

ITQ&DM Active DePalma Andrew SMAC

ITQ&DM Active McCormick David UCPEA

NetEng/PIP Active Slonski Shawn UCPEA

NetEng/PIP Active Longobardi Vincent Special Payroll

NetEng/PIP Active McNamara Thomas Special Payroll

Network Eng Active Fatu Vlad UCPEA

VP, CIO (vPC) Active Cerrigione Christopher Special Payroll

VP, CIO (vPC) Active Gibson Curtis Consultant

VP, CIO (vPC) Active Gill Jonathan UCPEA

VP, CIO Active Hughes Kristy UCPEA

Security Active Carpenter Melinda Special Payroll

Security Active LaPointe Aaron Special Payroll

Security Active Ticino Jessica Special Payroll

Tech Infrastructure Active Nair Meera UCPEA

Enterprise Apps FY 13 GA Fazeli Seyedeh GA

Enterprise Apps FY 13 GA Jose Anu GA

Enterprise Apps FY 13 GA Li Yang GA

Enterprise Apps FY 13 GA Liu Jun GA

Enterprise Apps FY 13 GA Xu Zhiheng GA

Enterprise Apps FY 13 GA Bai Chunxia GA Enterprise Apps FY 13 GA Tolba Sherif GA Enterprise Apps FY 13 GA Zhao Yige GA Reassignment / Change in Role

Enterprise Apps Security Mandeville James UCPEA

Enterprise Apps ITQ&DM McBrien Terry UCPEA

CRM Security O’Connor Ryan UCPEA Infrastructure Security Jancewicz Russell UCPEA Continuing Studies ITQ&DM DePalma Andrew UCPEA Continuing Studies Enterprise Apps Lowe Jan UCPEA Infrastructure Data Center Pelletier Dan UCPEA Infrastructure Security Simon Richard UCPEA Infrastructure Data Center Parciak Paul UCPEA

Network/ AV-IT Network

Engineering Albright Seann

UCPEA

Staff Departures Department End Date (Status) Last Name First

Name

Type

CRM 7/6/2012 Hirtle Clifton UCPEA

NetEng / PIP 7/31/2012 Donahue William Special Payroll

CEN 8/8/2012 Bailey Aliza UCPEA

Enterprise Apps 8/22/2012 Prabhaker Bindu Special Payroll (GA)

Enterprise Apps 8/22/2012 Simmons Jenna Special Payroll

Enterprise Apps 8/22/2012 Tolba Sherif GA

Enterprise Apps 8/22/2012 Zhu Yibo Special Payroll (GA)

VP, CIO 8/22/2012 Aggison Lee Academic

VP, CIO 8/22/2012 Vertefeuille Michael Academic


CRM 8/23/2012 Song Yuan GA

Security 8/31/2012 Ticino Jessica Special Payroll

VP, CIO 10/31/2012 Grasso Christa Special Payroll

VP, CIO 11/1/2012 Cahill Michelle UCPEA

CRM 11/16/2012 Gebhardt Gail Classified

Enterprise Apps 1/7/2013 Ha Vi GA

Enterprise Apps 1/7/2013 Zeng Wei GA

Infrastructure 1/24/2013 Smith Matthew UCPEA

CRM 2/6/2013 Farnham Thomas Special Payroll

Enterprise Apps 4/19/2013 Wu Shuihua UCPEA

EA/ITQ&DM 4/26/2013 Cavanaugh Michelle Special Payroll

CRM 5/2/2013 Pare Suzanne UCPEA

Security 5/3/2013 Font Victor Special Payroll

CRM 5/22/2013 Mangini Christoph

er

Special Payroll

Enterprise Apps 5/22/2013 Bai Chunxia GA

Enterprise Apps 5/22/2013 Delavari-

Younessi

Daniel GA

Enterprise Apps 5/22/2013 Ganveer Ankur GA

Enterprise Apps 5/22/2013 Ghadaki-

Malmiri

Teyebeh GA

Enterprise Apps 5/22/2013 Jose Thomas GA

CEN 5/31/2013 Leaver Robert Special Payroll

ITQ&DM 5/31/2013 Radziwillowicz Anna UCPEA

Enterprise Apps 6/1/2013 Lowe Jan UCPEA

ITQ&DM 6/10/2013 Li Jia Special Payroll

NetEng 6/17/2013 Shiling Benjamin UCPEA

ITQ&DM 6/27/2013 Lovelace Maurice UCPEA & SP-120

(Retiree)

VP, CIO 6/27/2013 Roy Mark SP-120 (Retiree)

Consultants and/or Professional Services The total number engaged was 56. This number was reduced to 23 as of June 2013.

The VP/CIO Office engaged services in support of Governance, Project Management, Succession

Planning, Demand (Resource) Management Planning, and expansion of the virtual PC (vPC) initiative.

The Security Office engaged services in support of Disaster Recovery/Business Continuity Planning,

Risk Management, Identity and Access Management Planning and marketing/communications.

The Enterprise Applications department, engaged services in support of Human Capital Management

(HCM) to provide assistance with the Recruiting Solutions upgrade (Candidate Gateway) and CoreCT

initiatives. The Kuali Financial System (KFS) initiative engaged services in support of workflow

applications and backfill for FRS. The Student Administration team engaged services to provide

assistance with the design and development of a summarized Plan of Study as proposed by the School

of Engineering.

The Infrastructure department engaged services in support of the Exchange 2010 upgrade, migration of

BlackBerry users to Exchange 2010, Active Directory, Configuration Manager, and emergency

troubleshooting.

The Data Management team engaged services in support of mainframe Focus applications, Kuali

datamart, and data migration from legacy to current reporting option (i.e., Hyperion to WebFocus).


Telecommunications and Networking engaged services in support of expanding the network, supporting

telephone requests for adds, moves, changes, and television.

CORPORATE AND FOUNDATION AFFILIATES ACUTA (Association for Information Communications Technology Professionals in Higher Education)

CISCO Wireless Advisory Board

EDUCAUSE is a nonprofit association that advances higher education by promoting the intelligent use of

information technology

Forrester Research helps marketing, strategy, and business technology leaders attain the experience advantage

Gartner is the world's leading information technology research and advisory company

HDI (Help Desk Institute)

HEUG (Higher Education Users Group)

Internet 2 (consortium led by universities working in partnership with industry and government to develop and deploy

advanced network applications and technologies)

NERCOMP (Northeast Regional Computing Program)

NEREN (Northeast Research and Education Network)

REN-ISAC (Research and Education Networking - Information Sharing and Analysis Center)

PMI (Project Management Institute, Individual Memberships)

The Quilt (national coalition of advanced regional networks for research and education)

GLOSSARY

Keyword Definition

3Cs Checklists, Comments, Communications

AD Active Directory

ASC Administrative Systems Committee (Governance)

AUP Automated User Provisioning

Authentication The process of verifying the identity of a user.

Example: A web application authenticates a user based on their username and password.

Authorization The process of granting or denying access to a managed system.

Example: A web application authorizes a user to access a function based on an access control policy.

BAU Business as Usual

BCM Business Continuity Management

BCMT Business Continuity Management Team

BCP Business Continuity Plan

BEST Bureau of Enterprise Systems & Technology

BI Business Intelligence

BIA Business Impact Analysis

BoT Board of Trustees

BPM Business Process Management

CAB / eCAB Change Advisory Board / Emergency Change Advisory Board

CAS Central Authentication Service

http://www.ren-isac.net/


Keyword Definition

CEN Connecticut Education Network is America's first statewide K-12 and higher education network to be

built exclusively using state-of-the-art fiber optic connections. Initially established in 2000, CEN

provides a high speed, redundant, connection to every K-12 school district - over 240 schools, and over

180 public libraries in the state. These institutions that are on the front line of education reform, use

CEN to access the Internet, Internet2, iCONN, and thousands of other resources exclusively targeted to

students, teachers, researchers, and administrators.

CET Commission for Educational Technology

CIO Chief Information Officer

CISO Chief Information Security Officer

CoE Center of Excellence

CM Configuration Manager

Confidential Data Data which is not intended for public consumption by statute or federal law applicable to the data and

it is inaccessible to the individual subject of that data. It is required that the data is protection against

unintended or unauthorized access.

ConnPIRG Connecticut Public Interest Research Group

CS Campus Solutions

CSPR Campus Solutions Production Report (issues log)

DAS Department of Administrative Services (State of Connecticut)

Delegated

Administration

Delegated administration describes the decentralization of role-based-access-control

systems. Allowing the application or business process owner to create, manage and delegate groups

supports a much more scalable approach to the administration of access rights.

DFA Dual Factor Authentication

DM Data Modeling

DWRS Data Warehouse & Reporting Service

EDW Enterprise Data Warehouse

EITC Executive Information Technology Committee (Governance)

Email Electronic mail

EmplID Employee Identifier

Encryption The translation of data into a secret code.

Example: Using the 3DES algorithm to encrypt a password before storing it in a database repository.

Entitlements Entitlements are user privileges for accessing protected resources.

ETL Extract Transform and Load

EFC Expected Family Contribution

ECSI Electronic Computer Services Inc.

FAMIS Facilities Access Management Information System

FRS Financial Record System

FY Fiscal Year

GA Graduate Assistant

GB Gigabyte is a multiple of the unit for digital information


Keyword Definition

GRC Governance, Risk, and Compliance

Group A group is a data structure that defines a named collection of users. Rather than repeatedly referring to

individual users, groups provide a convenient means of representing an entire set of users that share a

common membership within an organizational entity or function.

Example: The lotus notes access group contains users who are permitted to access lotus notes.

HCM Human Capital Management

Health Insurance

Portability and

Accountability Act

(HIPAA)

The HIPAA Privacy Rule protects the privacy of individually identifiable health information; the

HIPAA Security Rule sets national standards for the security of electronic protected health

information; and the confidentiality provisions of the Patient Safety Rule, which protect identifiable

information being used to analyze patient safety events and improve patient safety.

IAC Infrastructure and Architecture Committee (Governance)

IaaS Infrastructure as a Service

IAG Identity and Access Governance

IAM Identity and Access Management is a broad administrative area that deals with identifying individuals

in a system (such as a network or an application) and controlling their access to resources within that

system by associating user rights and restrictions with the established identity. It provides the concepts

and technology for administering user identities.

IDM Identity Management

IDS Intrusion Detection System

IPS Intrusion Prevention System

ISIR Institutional Student Information Record

ISO Information Security Office

ITIL Information Technology Infrastructure Library – set of best practices for IT Service Management

ITPOC IT Projects and Operations Committee (Governance)

ITSM Information Technology Service Management focuses on aligning IT services with the needs of

business

K2/Sassafras Software providing monitoring and usage reporting capability

KFS Kuali Financial System

KITC Key IT Controls – those controls defined, executed, and monitored that establish the framework for

securing university assets.

KTLO Keep the Lights On

LDAP Lightweight Directory Access Protocol

ListServ Software enabling discussion electronic mailing list

LMS Learning Management System

Metadata A set of data that describes and gives information about other data.

MIPS Million Instructions Per Second

MITC Minimum IT Controls – those bare minimum controls defined, executed, and monitored that establish

the framework for securing university assets at the lowest acceptable level based on acceptable risk.

MOA Memorandum of Agreement

MOU Memorandum of Understanding

MVS Multiple Virtual Storage, commonly used operating system on the System 370/390 IBM mainframe


Keyword Definition

Netflow Network Traffic Analysis Data

NetID Network Identifier

NOC/SOC Network Operations Center & Security Operations Center

OLA Operational Level Agreement

ORANET Oracle Listener

PaaS Platform as a Service

PgMP Program Management Professional

phishing Attempting to acquire information (and sometimes, indirectly, money) such as usernames, passwords,

and credit card details by masquerading as a trustworthy entity in an electronic communication or

phone call.

PII In information security and privacy, Personally Identifiable Information (PII) is any piece of

information which can potentially be used to uniquely identify, contact, or locate a single individual.

PMI Project Management Institute

PMO Project Management Office

PMP Project Management Professional

PoC Proof of Concept

Private Data Data which is made by statute or federal law applicable to the data: (a) not public; and (b) accessible to

the individual subject of that data.

Privilege A Privilege is the right to do something on a system. Example: The ability to access data (e.g., update a

payroll record) or the ability to use a feature (e.g., surf the Internet).

Profile A Profile is the data associated with a user account.

Example: User name, password, access rights, role(s), access start date, access end date.

QoS Quality of Service

RA Research Assistant, awarded to a graduate student who provides research in support of his/her

academic program

RACI Responsible, Accountable, Consulted & Informed (Matrix)

RAPID Recommend, Agree, Perform, Input & Decide

RBAC Role-based access control (RBAC) is a method of regulating access to computer or network resources

based on the roles of individual users within an enterprise.

Using RBAC concepts, administrators can focus on properly assigning access permissions to roles

rather than to each individual user, thereby relieving much of the risk of error. RBAC enables business

control of access to business assets through the assignment of the appropriate users to the appropriate

business roles.

RC Research Committee (Governance)

RDBMS Relational Database Management System

RFI Request for Information

RFP Request of Proposal

Role A Role defines both a set of privileges and a set of users assigned to the role. The collection of

privileges assigned to a role confers the potential to perform a variety of duties and functions within an

organization. Assigning a user to a role gives the user the ability to perform these duties and functions.

Example: The Help Desk Operator Role.

SA Student Administration

SaaS Software as a Service or on-demand software is a software delivery model


Keyword Definition

SADEV Student Administration Development

SAPROD Student Administration Production

SCCM System Center Configuration Manager (now CM – Configuration Manager)

Secure Sockets Layer

(SSL)

A cryptographic protocol that provides secure communication on the Internet during user activities like

web browsing, e-mail, Internet faxing, instant messaging and other data transfers.

Self-Service Self-service is the ability for an end-user to manage certain account information without help from an

administrator or technical support personnel.

Example: A user resets their password using a Self-service function offered by a web application.

Separation of Duties

or Segregation of

Duties (SoD)

Separation of duties is one of the key concepts of internal control. SoD implements an appropriate level

of checks and balances upon the activities of individuals.

Separation of duty, as a security principle, has as its primary objective the prevention of fraud and

errors. This objective is achieved by disseminating the tasks and associated privileges for a specific

business process among multiple users. This principle is demonstrated in the traditional example of

separation of duty found in the requirement of two signatures on a check.

Single Sign-On (SSO) Single sign-on (SSO) is a method of access control that enables a user to log in once and gain access to

the resources of multiple software systems without being prompted to log in again.

SITB Strategic Information Technology Board (Governance)

SLA Service Level Agreement

SLG Software Licensing Group (sub Governance)

SLO Service Level Objective

SOW Statement of Work

SPOF Single Point of Failure

STFOC Student Technology Fee Oversight Committee (Governance)

Strong or Two-

Factor or Multi-

factor Authentication

An authentication factor is a piece of information and process used to authenticate or verify a person's

identity for security purposes. Two-factor authentication (T-FA) is a system wherein two different

factors are used to authenticate. Using two factors as opposed to one delivers a higher level of

authentication assurance. Using more than one factor is sometimes called strong authentication.

SQC programming methods for PeopleSoft queries; a function in SQR

SQL Structured Query Language

SQR programming methods for PeopleSoft queries; actual source program

TA Teaching Assistantship, awarded to a graduate student who provides teaching in support of his/her

academic program

TB Terabyte is a multiple of the unit for digital information

TLC Teaching and Learning Committee (Governance)

TR Telecommunications Room

UBIS UConn Business Intelligence Service

VM Virtual Machine

VMware Virtualization for Desktop & Server

vPC Virtualized Personal Computer


Keyword Definition

Workflow A workflow is a depiction of a sequence of operations, declared as work of a person, work of a simple

or complex mechanism, work of a group of persons, work of an organization of staff, or machines.

Workflow may be seen as any abstraction of real work, segregated in work share, work split or

whatever types of ordering. For control purposes, workflow may be a view on real work under a

chosen aspect, thus serving as a virtual representation of actual work.

UNIVERSITY OF CONNECTICUT Information Technology Services

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