University of Colorado Denver
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Transcript of University of Colorado Denver
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University of Colorado DenverPresented by Dr. Jim BlackPresident and CEO of SEM Works
1175 Revolution Mill DriveStudio 3Greensboro, NC 27405
Ensure our clients success.Our Mission
Seek to understand
Prepare diligently
Serve passionately
Deliver more
Respond promptly
Provide solutions
Ensure quality
Our Promise
DocumentsInterviewObservationTriangulationConvergence of Evidence
Stakes Countenance Model Intentions Observations Standards JudgmentsAntecedentsOutcomesTransactionsCongruenceCongruenceCongruenceContingencies
Consulting ServicesEnrollment Management
Student Services
Branding Marketing
Student Retention
Student Recruitment
MooU
ResearchEnvironmental Scanning
Image Study
Competitor Analysis
Financial Aid Analysis
Market Opportunity Analysis
Communications Audit
Mystery Shopping
Research Capacity Survey
TrainingMooU Customer Service
Enrollment Management
Student Recruitment
The Art of Selling
Integrated Marketing
Student Retention
Change Management
Technology and Creative ServicesPublications Development
Web Development and Analysis
Microsite Development
Social Networking
Email Campaigns
Third Party CRM Systems
KM 2.0 (Knowledge Management)
Prioritization of Proposed WorkEnrollment management auditEnrollment goal-settingResearchUCAS Applicant StudyMarketing and recruitment ROI analysisFinancial aid and scholarship analysisRetention peer reviewEnrollment planningStrategy development team planningAcademic program capacity planningCourse capacity planningIntegrated resource planning
Prioritization of Proposed WorkThe written SEM planFacilitation with implementationProject management toolFormative evaluationsMarketing and recruitment ROI analysisFinancial factors analysis
Fit with UC DenverCulture: SEM is about culture changeCulture: Expertise in organizational change with diverse academic institutionsBowman and Deal: Reframing OrganizationsStructural FramePolitical FrameHuman Resource FrameSymbolic Frame
Create Tension between the Vision and the Reality
Vision Reality
Guiding UCD through Unchartered WatersThe boiling frogEnvironmental scan and SWOT analysisStrategic focusPrevention-orientedPlan BRecovery plan
Work/Resource ImpactPre-audit materials collectionEnrollment management auditPost-audit requestsData accessEnrollment planning retreatStrategy development teamsStrategy prioritizationSEM plan reviewAntecedents for successInternal rollout planImplementationInternal project management
Utilizing Web 2.0 Technologies