© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

Unity Connection 7.1 Accept and Relay

Aaron Belcher

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

Message Actions in 7.0: background

- Unity Connection 7.0 supports the following Message actions: “Accept”, “Relay” or “Reject” incoming messages.

- They can be configured independently for each message type, voice, email, fax or receipt.

- “Accept”: Messages are delivered to the recipient’s voice mailbox.

- “Relay”: Messages are sent to a single relay address.

- “Reject”: Messages are NDR’d.

- Unity Connection 7.0 supports “accepting” or “relaying” a message, but not both.

Sender

SMTP Relayed Messages

CUC 7.0Exchange or other Email

system

Rejected Messages

Accepted Messages

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3

Message Actions in 7.0: Example

In this example the recipient is configured to:

• Delivery voicemails to their voicemail box.

• NDR email messages that are sent to the voicemail box.

• Send fax messages to the users corporate email account of “aaronb@cisco.com”

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4

Message Actions for 7.1: “Accept and Relay”

- Unity Connection 7.1 adds the “Accept and Relay” message action.

- “Accept and Relay”: Messages are delivered to the recipient’s mailbox and sent to the relay address.

- If the message can’t be delivered to the recipients mailbox it will be NDR’d and no relay message will be sent.

- Even if the message is delivered to the recipients voice mailbox, the corporate email system can still NDR the message so the sender may receive an NDR if the message was partially delivered. Since this is confusing to the sender, we recommend relaying messages to addresses that are unlikely to generate NDRs like the corporate email system and not external email addresses.

Sender

SMTP Relayed Messages

CUC 7.0Exchange or other Email

system

Rejected Messages

Accepted Messages

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5

Main use cases…

- It’s primary use case is to allow users of Outlook Web Access or email synchronization tools like Blackberry to see a copy of the message. (If the client supports IMAP directly it’s usually a better option.)

- This use case is better then not having the feature, but it isn’t ideal because the user will have to delete the messages twice and their MWI light will only go off after they have read or delete it in their voice mailbox.

Sender

SMTP Relayed Messages

CUC 7.0Exchange or other Email

system

Rejected Messages

Accepted Messages

BlackberryOWA

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6

Additional Configuration options…

- There are two configuration options in this web page in the Unity Connection Administration pages:

- “System Settings”->”Advanced”->”Messaging”

- “Allow Relaying of Private Messages” (Default: Enable)

- “Allow Relaying of Secure Messages” (Default: Disable)

- If relaying of a message type is configured, but “relaying” is disallowed by one of these settings the message will be NDR’d and not delivered at all.

© 2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7