United We Respond
-
Upload
connie-white -
Category
Education
-
view
775 -
download
1
description
Transcript of United We Respond
United We Respond: One Community, One Voice
Connie WhiteStarr Roxanne Hiltz
Murray Turoff
NJIT
Motivation Emergency Situations cross
boarders exceeding local resources Newly formed groups suffer from
Threat Rigidity where pertinent information is lost
Dynamic Delphi can create and sustain a group ‘voice’ for Community of Practice
Overview Responders can consists of local, state,
national and international responders CERT civilian emergency response team Volunteer groups (firefighters, civilians) Delphi Thurstone’s Law of Comparative Judgment
for group consensus End result is ‘collective intelligence’
Community of Practice (CoP) ‘groups of people who share a
concern, a set of problems , or a passion about a topic, and who deepen their knowledge and expertise in this area by interacting on a ongoing basis.’
Wenger
Community of Practice ‘House the valuable knowledge and
practice of how things really get done in an organization’
CoP is a natural gathering of individuals who have synergistic effect.
CERT, FEMA civilian corps, military Not hierarchical, but collegiate
collaborative decision-making Utilize Community Response Grid
Collaboration Roles: Human roles built into software Protocols: Processes for establishing
results Structure: Knowledge structures such
as Delphi to organize and provide modeled relationships, provide visualizations, scaling methods, etc.
Dynamic Delphi Member identity is anonymous:
pen names or real names can be used
Anyone can vote or have say on any topic
Votes can be changed based on merits of arguments, new information, etc.
Dynamic Delphi Anyone can participate in any part
of decision model Interaction is Asynchronous Participants don’t have to be co-
located Visual Feedback that is real time
Group Consensus Thurstone’s Law of Comparitive
Judgment Pair-wise comparison breaking down
decisions into atomic unidimensional data
Duress, Sleep Depravation, Multiple Expert Input
Simplifies complex problems Lessens information overload
Information Feedback RealTime
Creates Visual Scale of group opinion Allows individuals to know where
they stand against group opinion Informs others where all stand on
any issue, group opinions, group consensus
Tells where each individual item stands relative to other items
Dynamic Decision Model
Dynamic Decision Making Any idea can be submitted by any
group member anytime on a list Continuous vote on any proposed
item Anyone can vote, change their vote,
choose not to vote or hold vote until more information comes in
Only best solutions are utilized and voted on
Information Overload Reduced
Visual Feedback
Financial Recovery Cost
Casualties and Fatalities
Utilities Impact
Potential To Spread
Ability of Local Response Adequacy
Time Needed for Response
Infrastructure DamageResources for Aid/Containment
Loss of Command and Control
Duration of Disaster
Public Reaction
Geographic Impact
Time to Return to Normalcy
Chance of Imminent Reoccurrence
Financial Loss
Tim
e
Siz
e
Ser
vice
Monet
ary
Sca
le o
f Im
portan
ce o
f Wel
fare
of P
ublic
Visual Feedback Interpretation Indication of strong areas of
agreement or disagreement Shows clusters of items indicating
perceived equivalences based on some dimension
Give a rank order of items on semantic differential where rank is relative
Expectations? More experts produce collective
intelligence Flexible decision model reflecting
human mind Reduction in Information Overload
and complexity in decision-making Better decisions, better outcomes Flexible Environment
Future Research Build and test system on
emergency responders Open Source software to reduce
cost and increase usability – digital divide
Domain is non-specific and can be used in many situations
Any Questions, Comments, Critiques, or Criticisms?
Thank you!
Connie, Roxanne, Murray