United Nations World Tourism Organization Infrastructure...

United Nations World

Tourism Organization –

Infrastructure

Optimization Assessment

Jorge Leccia

Enterprise Strategy Architect

Objectives

8/29/2014 2 2

As part of the Partnership between Microsoft and the

United Nations World Tourism Organization

(UNWTO), on 2009 Microsoft conducted an

Infrastructure Optimization Assessment on UNWTO’s

Information & Communication Technology (ICT) area.

As part of the continued evolution of UNWTO’s IT

assets, ICT requested again that Microsoft ran a new

assessment to compare progress against the maturity

levels of 2009, focusing again on all three IO Models:

• Core Infrastructure

• Business Productivity

• Application Platform

The objective of this assessment was to evaluate

UNWTO’s current situation in order to:

• Assess what is the current maturity level of ICT

• Compare both assessments in order to determine

ICT’s progress since 2009.

• Incorporate new industry trends that have

emerged since 2009 into the assessment.

• Identify the future desired state of all capabilities

and workloads of each IO model.

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2009 Infrastructure Optimization Model

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Industry Mega-Trends for Next Decade

Cloud Social Big data

► Lower barriers to entry

(markets, access to

computing power)

► More flexible

development model

► More efficient

application delivery

► Greater speed to market

► Massive data growth

► Availability of third-party

data

► Globalization of markets

► More segmented

customer audiences

► New and different types

of devices

► Changing workstyles

► Always-on connectivity

► Growing expectations

for anywhere access to

apps and data

► Cultural shift in how

people interact

► Online customer

engagement now a

business differentiator

► New ways to connect

and share

Mobility

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2012 Infrastructure Optimization Model

KEY

FINDINGS

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Results

Objectives

8/29/2014 7 7

The results of the IO assessment will help

UNWTO in:

• Aligning IT strategies to Business strategies.

• Identifying and structuring key initiatives for

UNWTO’s maturity evolution moving forward.

• Guarantee that the maximum benefits on

UNWTO’s technologies investment are being

realized.

• Guarantee that a common approach to

initiative development is followed in order to

avoid effort duplication and that any solution

provided is based on the knowledge of all the

initiatives taking place and the strategy

defined.

• Guarantee that the future development,

deployment and operation of the solutions

respond correctly UNWTO’s business needs

and its user needs.

Core

Infrastructure

Optimization

Model

Assessment

8/29/2014 8 8

8/29/2014 9

Core Infrastructure Optimization Profiles for UNWTO

Current Profile for ICT (AS IS)

Capabilities Workloads Basic Standardized Rationalized Dynamic

Datacenter Management & Virtualization


√

Server Security √

Networking √

Storage √

Device Deployment & Management

Device Management & Virtualization √

Device Security √

Identity & Security Services

Identity & Access √

Information Protection & Control √

IT Process & Compliance

IT Process & Compliance √

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Workload Elements

Capabilities Workloads Basic Standardized Rationalized Dynamic Total



2 9 1 12

Server Security 1 4 5

Networking 3 2 1 6

Storage 1 3 4 8


Device Management & Virtualization

6 10 16

Device Security 1 3 4


Identity & Access 2 3 5

Information Protection & Control

5 5



4 11 1 16

Total 25 45 7 77

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Current Maturity Peer Review Comparison (ICT)

Comparison of current infrastructure optimization versus peer average performers in Nonprofit, from EMEA. The peer

data is collected and aggregated from all participants using this tool. This data is maintained according to privacy

policies and only presented in aggregate form:

Basic - 1, Standardized - 2, Rationalized - 3, Dynamic - 4

8/29/2014 12


Current Profile for Public Web (AS IS)




√

Server Security √

Networking √

Storage √



N/A N/A N/A N/A

Device Security N/A N/A N/A N/A





IT Process & Compliance √

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Workload Elements




4 8 12

Server Security 1 4 5

Networking 3 3 6

Storage 2 5 1 8



N/A N/A N/A N/A N/A

Device Security N/A N/A N/A N/A N/A


Identity & Access 5 5

Information Protection & Control

5 5



8 8 16

Total 28 28 1 57

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Current Maturity Peer Review Comparison (WEB)





Core

Infrastructure

Optimization

Model

Assessment

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• High Virtualization Adoption.

• Public Web Assets totally decoupled from ICT governance.

Additional findings are a direct consequence or have a direct

relationship with the previous finding:

• Myriad of solutions for same purposes (no standardization) and

use of commercial open source software.

• Need for Identity consolidation, synchronization and federation.

• No Cloud culture

• Architectural design based on traditional architecture principles.

• Need to change from a Device mindset to User mindset

• Need improvements on IT Processes & Compliance

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Desired Profile (TO BE)




√

Server Security √

Networking √

Storage √



√

Device Security √






√

Business

Productivity

Infrastructure

Optimization

Model

Assessment

8/29/2014 17 17

8/29/2014 18

Business Productivity Infrastructure Optimization Profiles for UNWTO

Current Profile for ICT (AS IS) Capabilities Workloads Basic Standardized Rationalized Dynamic

Collaboration

Workspaces √

Portals √

Social Computing √

Project Management √

Information Access √

Interactive Experience & Navigation √

Messaging Messaging √

Unified Communications

IM/Presence √

Conferencing √

Voice √

Content Creation & Management

Information Management √

Process Efficiency √

Compliance √

Authoring √

Multi-Device Support √

Interoperability √

User Accessibility √

8/29/2014 19


Current Profile for ICT (AS IS) Workload Elements


Collaboration

Workspaces 1 1 1 3

Portals 1 2 1 4

Social Computing 2 1 3

Project Management 2 1 3

Information Access 3 3

Interactive Experience &

Navigation 1 1

Messaging Messaging 2 2 2 6


IM/Presence 3 3

Conferencing 3 3

Voice 3 2 5


Information Management

1 3 4

Process Efficiency 3 3

Compliance 2 2

Authoring 2 1 3

Multi-Device Support 2 1 3

Interoperability 1 1

User Accessibility 2 2

Total 19 27 6 52

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Current Maturity Peer Review Comparison (ICT)





8/29/2014 21




Collaboration

Workspaces N/A N/A N/A N/A

Portals √







IM/Presence √

Conferencing √

Voice N/A N/A N/A N/A


Information Management √


Compliance √

Authoring √




8/29/2014 22



Workload Elements


Collaboration

Workspaces N/A N/A N/A N/A N/A

Portals 1 1 2 4

Social Computing 2 1 3

Project Management 3 3

Information Access 2 1 3

Interactive Experience &

Navigation 1 1

Messaging Messaging 2 1 3


IM/Presence 3 3

Conferencing 3 3

Voice N/A N/A N/A N/A N/A



2 1 1 4

Process Efficiency 1 2 3

Compliance 1 1 2

Authoring 2 1 3

Multi-Device Support 2 1 3

Interoperability 1 1

User Accessibility 2 2

Total 26 10 5 41

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Current Maturity Peer Review Comparison (Web)





Business

Productivity

Infrastructure

Optimization

Model

Assessment

8/29/2014 24 24

• Lack of true Enterprise Mobility.

• Moving Commodity based IT to Cloud based solutions.

• No Social Computing Culture.

• Lack of Project Management & Portfolio Planning Culture

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Desired Profile (TO BE) Capabilities Workloads Basic Standardized Rationalized Dynamic

Collaboration

Workspaces √

Portals √







IM/Presence √

Conferencing √

Voice √



√


Compliance √

Authoring √




Application

Platform

Optimization

Model

Assessment

8/29/2014 26 26

8/29/2014 27

Application Platform Optimization Profiles for UNWTO



BI & Analytics Platform

Business Intelligence √

Data Warehouse Management √

Big Data √

Information Services & Marketplaces √

Database and LOB Platform

Transaction Processing √

Data Management √

Application Infrastructure √

Custom Development

Internet Applications √

Component & Service Composition √

Enterprise Integration √

Development Platform √

Application Lifecycle Management √

8/29/2014 28


Current Profile for ICT (AS IS) Workload Elements



Business Intelligence

6 6

Data Warehouse Management

6 6

Big Data 3 3

Information Services & Marketplaces

4 4


Transaction Processing

2 2 4

Data Management 2 1 3

Application Infrastructure

5 1 6

Custom Development

Internet Applications 3 3

Component & Service Composition

5 5

Enterprise Integration

2 2

Development Platform

1 1 2

Application Lifecycle Management

5 1 6

Total 44 6 50

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Business Intelligence N/A N/A N/A N/A


N/A N/A N/A N/A

Big Data N/A N/A N/A N/A


N/A N/A N/A N/A


Transaction Processing N/A N/A N/A N/A

Data Management N/A N/A N/A N/A


Custom Development



N/A N/A N/A N/A

Enterprise Integration N/A N/A N/A N/A



N/A N/A N/A N/A

8/29/2014 30



Workload Elements



Business Intelligence

N/A N/A N/A N/A N/A


N/A N/A N/A N/A N/A

Big Data N/A N/A N/A N/A N/A


N/A N/A N/A N/A N/A


Transaction Processing

N/A N/A N/A N/A N/A

Data Management N/A N/A N/A N/A N/A

Application Infrastructure

1 2 3

Custom Development

Internet Applications 1 1 1 3


N/A N/A N/A N/A N/A

Enterprise Integration

N/A N/A N/A N/A N/A

Development Platform

1 1 2


N/A N/A N/A N/A N/A

Total 3 4 1 8

Application

Platform

Optimization

Model

Assessment

8/29/2014 31 31

• No Data Culture.

• No Business Intelligence or Big Data culture

• No Custom Development Framework and Lifecycle

8/29/2014 32


Desired Profile (TO BE)



Business Intelligence √

Data Warehouse Management √

Big Data √

Information Services & Marketplaces √


Transaction Processing √

Data Management √


Custom Development


Component & Service Composition √

Enterprise Integration √


Application Lifecycle Management √

Final

Conclusions

8/29/2014 33 33

General Improvement in Core IO and BPIO: There

has been good improvement from the previous audit

in 2009 on many of the capabilities and workloads of

the Core IO Model and the Business Productivity IO

Model as it is shown in the report, but improvements

still need to be made in order to incorporate new

industry trends that will govern the future IT.

The Application Platform is still very much in the

same Basic state as in the previous audit, and

although a new financial information system has

been developed based on formal development

methodologies, still many surrounding applications

need to be reconverted and an organization-wide

application development model needs to be defined.

It is important to highlight that many of these

findings go beyond the sole responsibility of ICT

and decisions need to be made at the Senior

Management Team level to take action on some of

these findings.

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Office and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other

countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must

respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided

after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

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