CIO Summit

Tarek El-Araby Products General Manager

Our Circle of Innovation is Our Circle of Life

Creating Through…

Gold Certified Partner in multiple competencies

K2 Partner CMMI – Level 3 Accredited ISO 9001:2000 Certified W3C member Yearly Technical Awards and Nominations

270

Solution Developers Project Managers Business Analysts User Experience Experts Quality Engineers

z Portals and eCommerce

Mobile Solutions

Customer Relationship Management

Enterprise Resource Planning

Productivity & Collaboration

Knowledge Management

Private Cloud Solutions

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

z

z

z

z

z

z

Lines of Business

Lines of Business

Portals Portals z Internet . Intranet . Content Management .

E-commerce

Mobile Solutions

Customer Relationship Management

Enterprise Resource Planning

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

Lines of Business

Portals Portals z

Mobile Applications . Application Stores

Mobile Solutions

Customer Relationship Management

Enterprise Resource Planning

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

Lines of Business

Portals Portals

Based on Microsoft Dynamics CRM Managing communication and history of customers

Mobile Solutions

Customer Relationship Management

Enterprise Resource Planning

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

Enterprise Resource Planning

Lines of Business

Portals Portals

Managing internal operations like: payroll, logistics, assets. Based on Microsoft Dynamics Great Plains

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

Enterprise Resource Planning

Lines of Business

Portals Portals

Intranet . Messaging & Unified Communications . Business Process Automation . Enterprise Integration

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

Enterprise Resource Planning

Lines of Business

Portals Portals

Information reachability . Advanced Search .

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

SaaS: B-Solution

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

User Experience Consultancy

SaaS: B-Solution

Enterprise Resource Planning

Lines of Business

Portals Portals

Hosted MS Dynamics CRM - Hosted MS SharePoint Virtual Classrooms

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

SaaS: B-Solution

Enterprise Resource Planning

Lines of Business

Portals Portals

Usability . User Experience Design & Development . SEO

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

SaaS: B-Solution

Enterprise Resource Planning

Lines of Business

Portals Portals

Virtualization . Security Services . Identity & Access Management . Business Continuity

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

SaaS: B-Solution

Enterprise Resource Planning

Lines of Business

Portals Portals

Managed Services . Dedicated/Colocated Hosting. Disaster Recovery . Streaming

Mobile Solutions

Customer Relationship Management

Productivity & Collaboration

Knowledge Management

User Experience Consultancy

Infrastructure Services

Data Center Services

z

z

z

z

z

z

z

z

z

z

Business-ready Intranet Solution

Where is their Information lying

70%

From Employees

20%

Personal Files Shared Data

10%

Imagine having Access to ONLY

1 Out of 10 Documents

Information vs. Time

Source: “Quantifying Enterprise Search”, IDC

35% Searching for Information

40% Can’t find Information

15% Duplicate Information

Duplicated Efforts Knowledge not centralized Information not shared efficiently

This

Leads To…

I have been working on a sales

presentation for 3 days only to

accidentally find a similar one with

my colleague

I just joined the company and

have to search for information

in several sources, It’s

causing frustration

I’m working at our branch office

at 10pm and can’t reach my

team to send me the latest proposal

Communicating through emails to innovate ideas for our new product is

very inefficient.

Who has the last version of the document.

A Business-ready Intranet Product t h a t e n a b l e s y o u t o

www.linkdev.com/tempo

• Align and share your information

• Promote Collaboration and

employee engagement

• Streamline your processes

TEMPO Key Benefits

A business ready intranet product • Min. Delivery time • Increased ROI

Scales as you grow • Scales with your

growing demands • Custom modules &

ready-made add-ons

Promotes Internal Collaboration • An open collaborative

environment •Employees engage in issues using collaboration tools

Reduces Cost • Printing & distribution • Access to info on a pull

basis • Time & effort taken to

develop custom solution

Enhances Communication • Centralized information • Expert knowledge is

maintained

Increases Productivity • Less time

searching for info • Shorter request

cycles

Knowledge Management

KM

Share

Collaborate

Contribute

Produce

Be Aware

Know How

Find

Interact

Mobile Solutions

Targeting all Customer Segments:

Enterprise

Designed to increase the productivity of your mobile workforce.

Consumer

Build your brand on mobile, drive sales & deliver exceptional customer support.

Go Mobile

Applications are designed to increase the productivity of your mobile workforce.

Empower your organization with powerful and secure mobile tools Easily deploy enterprise-ready applications regardless of mobile platforms and back-ends Maintain and grow your enterprise mobile applications securely

We provide rich media applications for:

• Retail & e-Commerce • Entertainment &

Multimedia • Corporate Productivity • Financial Services • Customer Loyalty &

Retention

Go Mobile - Enterprise

Drive sales, offer new services & deliver exceptional customer support

Empower your customers with fun, interactive and useful mobile applications while creating brand loyalty Reach your target audience regardless of the type of the smart phone they use or network they are subscribed to Easily upgrade and expand your mobile application capabilities by relying on scalable mobile solutions that are supported and updated over the air (OTA)

We provide rich media applications for:

• Business • Entertainment &

Multimedia • Education • Weather • Navigation • Lifestyle • Healthcare Social

Networking • Utilities • Travel • eBooks

Go Mobile - Consumer

Private Cloud Solutions

Our Private Cloud Solution

• Infrastructure as a Service

• Software as a Service

`

Infrastructure as A Service (Virtualization and Management )

Our

Custo

mized

Solu

tion

Presentation Virtualization

Profile Virtualization

Server Virtualization Desktop

Virtualization Application Virtualization

Monitor Performance & Configuration

Backup, Repair & Restore

Assess Inventory & Compatibility Deploy OS &

Applications

Manage User Access

Self Service Portal

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal Provisioning Assurance Portal

End User Portal Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Monitoring and Configuration Management For VMs

Service Quality Management Service Problem Management

Reporting on Allocation and Billing

Technology Will Help You to Achieve ……

System Automation

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal End User Portal Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Provisioning Assurance Portal

Software backend provided through our Private Cloud Solution

Hosted CRM

Hosted Exchange

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal End User Portal Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Hosted Sharepoint

Hosted Lync

Third Party Services

Provisioning Assurance Portal

Orchestration system for Hosted Services, responsible

Classifying requests send by front end before sending it for execution and provisionning

Queuing & threshold for messaging

Transaction Compensation to allow non-immediate transaction failure notification

Retrying on failure of requests to the backend systems

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal End User Portal Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Provisioning Assurance Portal

Main Centralized Interface for Organization Administrator to manage their Services.

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal End User Portal Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Provisioning Assurance Portal

This portal is used by the CLOUD administrator to create organizations and manage their services. This portal can extend to incorporate some assurance and support features for helpdesk usage.

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal

Provisioning Assurance Portal End User Portal

Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Each user of different rganization can update their personal profile, change password and access Microsoft Service platforms

SAAS – Our Solution Architecture

Software as A Service (Provisioning, Orchestration and Management )

Database

Presentation and Portals

Self Service Portal Provisioning Assurance Portal End User Portal

Read Services

Business and

Orchestration Queuing / Installing /Mapping

Asynchronous Calls

Provisioning and Service Backend

Write Services

Sample - Dashboards

Provisioning Portal

Sample - Dashboards

Self-Service Portal

Ability to have one single interface to manage your IT as A Service on your Private Cloud ( Iaas and SaaS)

SaaS

IaaS

Telco Hosted Platform Wind Italy

Integration and Provisioning Layer

Assurance Portal Admin Self Service Portal

User Self Service Portal

Implementation of a Microsoft suite of hosted communication, collaboration and application services for Small and Medium Businesses

• Hosted Messaging and Collaboration 4.5 (HMC) which include: • Exchange 2007 Server • Office Communication Server 2007 • Windows SharePoint Services 3.0 • Hosted Customer Relationship Management 4.0 (HCRM) • DNS, Domain • Efax • PEC ( Italian Legal Mail) • Blackberry

LINK Development solution

Increase sales as a result of new offering

Widen SMB & Micro Businesses Customer Base through the wide range of VAS offerings & hosted services provided

Optimize the service process through offering self service and online order fulfillment

Projected results Increase Sales of VAS and

eventually VAS revenue generation

Widen Customer Base through targeting new market segments

Lower cost to serve

Enhanced service provisioning experience

Tailored care experience based on better understanding of the customer (Self Service portal)

Enhance case resolution through Assurance portal

Extend WIND’s portfolio of hosted communication by offering hosted services

Hosted Exchange Office Communications Server

(OCS) Windows SharePoint Services

(WSS) Hosted CRM (HCRM)

Enable Wind to offer one portal for provisioning

Offer bundled products

Offer self-service and self provisioning abilities to SME and Micro business

Provide Wind’s helpdesk the ability to manage customer requests (assurance portal)

VAS Driving Revenue through extended VAS offerings

Client Objectives

Self-Service Portal

Self-Service Portal

Self-Service Portal

Our private Cloud Solution Offers

Ability to have one single interface to manage your IT as A Service on your Private Cloud ( Iaas and SaaS)

Centralized management for Virtualization, Operations, Incident Management, Monitoring, Provisioning.

Help Secure your data and application on your Private Cloud

Help Grow your business Increase your Sales of VAS and eventually VAS revenue generation.

Provide Scalable Standard design to increase more Hosted Services.

Egypt e-Government

Portal

Government Clients - Sample

Enterprise Clients - Sample

Data Center References - Sample

Data Center References - Sample

Our Core Values

Passion

Innovation

Quality

Team Play

People are the key

We live and work passionate about what we do, it is what energizes us makes us stand out

Quality is a way of life, to us it underlies all our activities

We make sure that 'our business as usual' remains unusual. Innovation sets our pulse

The whole is larger and stronger than the sum of the parts. We synergize and leverage our differences

Thank You

Contact Information

Tarek El-Araby Products General Manager tarek.elaraby@mail.link.net