UNIT VII Power & Conflict
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Transcript of UNIT VII Power & Conflict
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BY-PROF.RASHMI GUPTA
INT RA PER S O NAL CO NF LICT
FR US TRA TIO N: It occurs when a motivated drive is blocked before a person reaches a desired goal.
CO GNITIV E DISS O NA NCE: It occurs
when individuals recognize inconsistency in their own thoughts or behavior.
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INT ER PER S O NAL CO NF LICT
Inter means between two or more individuals. Inter personal conflict arises mainly because of difference in perception, temperaments, personalities, values, systems, socio- cultural factors and role
ambiguities.
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INT RA GRO UP CO NF LICT
It refers to disputes among some or small or all of a groups members which often affect the groups performance. Family run business is prone to this type of conflict. These conflicts typically become more
intense when an owner- founder approaches retirement, actually retires or die.
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INT ER GRO UP CO NF LICT
It is also called Organisational conflict refers to the conflict between groups, departments or sections in an organisation. Conflict between groups is frequent and highly visible.
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Reasons for inter-group
conflictsTask inter-dependenceTask ambiguityCompetition for limited resourcesCompetitive reward systemGoal incompatibilityIntra-personal and Inter-personal conflicts.
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EFFECTS OF CONFLICTS
POSITIVE EFFECTS :Increase involvementIncrease cohesionIncrease innovation and creativityPersonal growth and changeClarification of key issuesOrganisational vibrancyIndividual and group identities
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NEGATIVE EFFECTS:
Unresolved anger Personality clashesLess self esteem
InefficiencyDiversion of energy from work Psychological well being threatenedWastage of resources
Negative climateGroup cohesion disrupted
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RESOLUTION OF CONFLICTS
CONFLICT RESOLUTION
Avoidance Smoothing Compromising Confronting
Forcing
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Dimensions of Conflict-
Handling Intentions
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Stages
C ompeting
A desire to satisfy one s interests, regardless of theimpact on the other party to the conflict.
C ollaborating
A situation in which the parties to a conflict eachdesire to satisfy fully the concerns of all parties.
Avoiding
The desire to withdraw from or suppress a conflict.
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Stages
Accommodating
The willingness of one party in a conflict to place theopponent s interests above his or her own.
C ompromising
A situation in which each party to a conflict iswilling to give up something.
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C onflict Resolution TechniquesP
roblem solvingSuperordinate goals
Expansion of resources
Avoidance
SmoothingC
ompromiseAuthoritative command
Altering the human variable
Altering the structural variables
C onflict Resolution TechniquesP
roblem solvingSuperordinate goals
Expansion of resources
Avoidance
SmoothingC
ompromiseAuthoritative command
Altering the human variable
Altering the structural variables
C ommunication
Bringing in outsiders
Restructuring the organization
Appointing a devils advocate
C ommunication
Bringing in outsiders
Restructuring the organization
Appointing a devils advocate
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Conflict-IntensityContinuum
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