UNIT IV: “KEEP COMMUNICATED”

Telephone call

3rd EMTP2012

OBJECTIVES

•To introduce the topic of being communicated•To learn how to have a telephone conversation•To recognize a formal and an informal telephone conversation.

WHAT IS A TELEPHONE CONVERSATION?

It is the transmission of a message through a phone.

•It can be informal: when you call to a friend or relative.•It can be formal: When you call to an office, to your boss, etc.

EXAMPLE OF AN INFORMAL PHONE CONVERSATION:• Speaker 1: Hi Rosi, how is going on?• Speaker 2: Hey man! Cool. You?• Speaker 1: Good!... What about your husband?• Speaker 2: He’s working now… something to tell’im?• Speaker 1: Yep, if he can call me back please.• Speaker 2: Sure!. I’ll tell’im.• Speaker 1: Thanxs Rosi. Take care!• Speaker 2: No problem, you too!• Speaker 1: Bye!• Speaker 2: Bye!

EXAMPLE OF A FORMAL PHONE CONVERSATION:•Speaker 1: Good morning. I’d like to talk to Mr. Cortéz please.•Speaker 2: Good morning sr. I’m sorry but Mr. Cortéz is not here at the moment. Would you like to leave him a message?•Speaker 1: Yes please. Tell him that Ms. Durán needs to contact him.•Speaker 2: Sure, I’ll tell him. Does he has your phone number?•Speaker 1: Yes he has it. Thank you.•Speaker 2: You’re welcome. Something else?•Speaker 1: No, that’s all. Good bye•Speaker 2: Good bye Ms. Durán.

LISTENING ACTIVITY

http://www.youtube.com/watch?v=WC-VJUKh8ec&feature=related

Scripts

S1: I’d like to speak to Ray Johnson please.

S2: I’m sorry he is not in right now. Would you like to leave a message?

S1: Yes. Could you please have him call Harry Donald at 555-4564?

S1: Hi. May I speak with Janice Jones?

S2: Janice is at lunch. She’ll be back in about an hour.

S1: Could I leave her a message?

S2: Sure. S1: Please tell her

that Sue grant called. Could you have her call me back at home?

Conversation 1 Conversation 2