UNIT-II TQM PRINCIPLES [Continuous process improvement]

Mrs.J.Hephzibah Jose QueenAP/ECE

INPUT / OUTPUT PROCESS MODEL

JURAN’S TRIOLOGY

JURAN’S TRIOLOGY

• HE DIVIDES QUALITY MANAGEMENT INTO MANAGERIAL PROCESSES.

• THEY ARE:1.Quality Planning2. Quality control3. Quality Improvement

QUALITY PLANNING

Quality control

Quality Improvement

Juran’s Trilogy Diagram

TYPES OF QUALITY PROBLEMS

Four Quality Improvement Strategy

• Repair• Refinement• Renovation• Reinvention

PDSA CYCLE

PDSA CYCLE(OR DEMING WHEEL)

PHASES OF PDSA CYCLE

CONTINUOUS PROCESS IMPROVEMENT CYCLE USING PDCA

5S HOUSE KEEPING

WHAT IS 5S

• 5S is the name of a workplace organization method that uses a list of five Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. Transliterated into Roman script, they all start with the letter "S".

Meaning of 5S Elements

OBJECTIVES

• To create a neat and clean work place• To systemize day to day working• To improve work efficiency• To standardize work practices• To improve work discipline• To improve the quality of work and products

SEIRI:SORTING

EXAMPLES

• AT FACTORY FLOOR: Machines to be scrapped, rejected materials, expired goods, broken tools, etc.,

• AT OFFICE: Broken pens, useless papers• AT HOME: Broken toys, old clothes, broken

suitcases. Etc.,

SEPARATE THE WANTED AND UNWANTED

JUNK AND WASTE REPAIRABLE WANTED ITEMS

REPAIRNO USE

DISCARD TO NEXT STEP

SEITON : SYSTEMATIZE