Unit HSC M4 – Communication in health

and Social care

9th January 2017Week 2

Time to Think………• Logo Quiz• Complete the sheets

Learning Outcomes• Describe the role of speech and

language services in HSC• Demonstrate a knowledge of Braille

as a communication method• Explain two alternative methods of

communication

Recap• Why is communication important in a

health and social care setting?

© Hodder Education 2011

Understand factors that influence communication and interpersonal interaction in health and social care environments

• Individuals will have different needs and preferences when communicating, so the language you use and the messages you give through body language will influence the course and outcome.

• Sometimes you may need to give unwelcome news or talk about sensitive and personal things which can make conversation awkward.

• The place you choose to hold a conversation will depend on the factors above, but the environment can affect communication positively or negatively.

Feedback from Home Learning

Speech and Language

Speech and language services-The team works across a wide range of specialist areas such as specific language difficulties, cleft lip and palate, voice, learning disability, autism, stammering, signing and communication aids.

Cleft Lip and palate• A cleft is a gap or split in the upper lip

and/or roof of the mouth (palate). It is present from birth.

• The gap is there because parts of the baby's face didn't join together properly during development in the womb.

Have you met your objectives?

Visual Impairment• Working with service users with a

visual impairment.• Basic etiquette when working with vi

sually impaired people

Louis Braille• Braille was devised in the 1800s by a

French man called Louis Braille.• When communicating with someone

who is visually impaired it is important to use expression in your voice.

• Mobile phones have the facility to allow individuals to change the settings to allow text to be enlarged.

Braille• This year's Royal Blind Week will run

from 20-26 February. • Lets practice our Braille reading

skills.

Local services- talking ATM

Things to say!!• Things to say

Have you met your objectives?

Reflect• What alternative methods of

communication have we learnt about?

Unit HSC M4 – Communication in health

and Social care

10th January 2017Week 2

Time to Think……..• Words from the letters in:-

• Articulation

Learning Outcomes• Describe how objects of reference

can be used as a multi-sensory approach to communication

• Identify five barriers to communication and how to overcome them.

• Explain how cultural awareness plays an important role in HSC

Recap• What is Makaton?

• Sign of the week

ICT Task-Objects of reference

Objects of reference are objects which have special meanings assigned to them and can be used as a multi-sensory communication system.Put together a FactSheet about this and save under HSC M4.

Have you met your objectives?

Time to Think…………• Times Table Bingo

Board Blast

What are the skills of an effective communicator?

Barriers to communication• There are many barriers to

communication.• Graffiti Boards under the following

headings:-• Environmental• Physical• Language• Social isolation

Environmental Barriers• Lighting• Seating• Noise• Lack of space• Lack of privacy

Physical Barriers• Sensory deprivation• Physical illness- cerebral palsy• Mental illness

• Lewis Fisher

Language• Foreign language• Slang• Jargon

Social Isolation• Lack of confidence• Following abuse• Trauma

• In the UK, only 17% of older people are in contact with family, friends and neighbours less than once a week, and 11% in contact less than once a month

Creative Task• Using the five bricks you have been

given and the four heading we have looked at. Explain how you can overcome these barriers for a service user.

Have you met your objectives?

Case Study• Simone is 19, she has recently

arrived in the country; she is living in the residence temporarily until her relatives are able to give her a permanent home. She has very little English and no-one at the residence is able to speak Algerian which is her first language.

• As a Social Worker how can you help?

Reflect• How have you overcome a

communication barrier in your own placement?

Unit HSC M4 – Communication in health

and Social care

11th January 2017

Time to think………..• Word square- All that you have to do is make

dictionary words of any length from the letters in the grids – the bigger the better! The only restriction is that the word must contain the central letter. S A T

E L KP C I

Learning Outcomes• Describe the difference between

formal and informal language• Explain how to find out an

individuals communication and language need, wishes and preferences.

Recap• D1• Outline a minimum of two types of

communication.

Westlands Medical Centre• Guest Speaker- Sue Martin• Role of the surgery

Formal and Informal Language• What’s the difference?

How do we know how to communicate with a service user?

Class Board Blast

• I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes.

• I can find out a child’s preferred communication method by asking the child, ask their parent/carer, reading their ‘all about me’ sheet or asking their keyworker.

Communication Passport• What is a communication passport?

It contains personal information about the service users needs, such as their medical condition, likes and dislikes and so on. The passport is their personal identity .

Have you met your objectives?

Kahoot

Unit HSC M4 – Communication in health

and Social care

12th January 2017

Starter-Listening skills• Listen to Amazing facts

• Complete the worksheet to demonstrate your excellent listening skills.

Amazing Facts

Learning Outcomes• Describe why active listening is

important in communication• Demonstrate the importance of

active listening in HSC• Discuss the importance of empathy

when working in HSC

Recap• D2- Describe communication and

language needs and preferences of :-• Individuals• Others

Individual means a person accessing services

Others may refer to parents/carers, family, colleagues.

Silent Whispers

• Line up all facing the same way • Student at the end of the line, read the

statement on the paper shown by their tutor

• When ready student to tap the next student on the shoulder to turn round

• Students to lip read the statement from their colleague

• Student at the end of the line to say the statement out loud

Listening

Why is listening really important when communicating?

https://www.youtube.com/watch?v=kjF4rKCR81o&list=PL6MeBinkeg3t40rTTb8PrFhRfNQ-LABn5&index=1

Active listening Small group activity

Playdough

This clip will be played once you must then make playdough in your groups

Did you follow the instructions?If you have followed the instructions correctly, you should have perfect playdough!Now…. Use your playdough to retell the story in the newspaper article.

Why is active listening important?“Some people talk to animals. Not many listen though. That's the problem.” Winnie the Pooh Write a paragraph to answer the question.

Have you met your objectives?

• What does this mean?

Empathy means being open to the ideas of others and sensitive to their values and feelings: trying to see things from the other person's perspective. It is about demonstrating that you understand, that you can listen from other person's point of view and reflect their meaningEach individual has a unique perspective which should be valued. We each occupy our own private world and never completely know what's going on inside other people's minds.

Home Learning• Complete your reflecting on progress

sheet in relation to communication in your placement.