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![Page 1: Unit A Professional Development. Objective HO 01.01: Summarize professional attributes. A.Personal characteristics 1. Empathy 2. Honesty 3. Dependability.](https://reader030.fdocuments.us/reader030/viewer/2022032805/56649efa5503460f94c0bdc1/html5/thumbnails/1.jpg)
Unit AProfessional Development
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Objective HO 01.01: Summarize professional
attributes.
A. Personal characteristics1. Empathy2. Honesty3. Dependability4. Willingness to learn5. Patience6. Acceptance of criticism7. Patient8. Self-motivation9. Tact10. Competence11. Responsibility12. Discretion
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Personal Attributes
Empathy: Be able to identify with and understand another person’s feelings, situation, and motives.
Honesty: Be truthful, show integrity, and be trustworthy.
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Personal Attributes Cont.
Dependability: Accept responsibility, arrives early, avoid absences, perform assigned tasks accurately & on time.
Willingness to learn: Be wiling to learn and adapt to changes
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Personal Attributes Cont.
Patience: Be tolerant, over come obstacles, deal with frustration & learn to control your temper.
Acceptance of Criticism: Be willing to accept criticism, learn from it & it improves your work.
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Personal Attributes Cont.
Enthusiasm: Enjoy your work and display a positive attitude.
Self-Motivation: The ability to begin or follow through with a task without constant direction.
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Personal Attributes Cont.
Tact: The ability to say or use the kindest words to fit a difficult situation.
Competence: Being qualified and capable of performing a task accurately 100% of the time.
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Competence
If you are ever asked to perform any task that you have not been trained. ALWAYS say
“I’m sorry, I have not been trained to do that.”
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Personal Attributes Cont.
Responsibility: Being willing to be held accountable for your actions.
Discretion: Using good judgment in what you say and do.
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B. Personal Appearance
1. Good health2. Professional attire
a. Nailsb. Hairc. Jewelryd. Shoese. Makeupf. Uniform
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**Nails**
Kept short and clean (if they are long and/or pointed they could injure a patient.)
They can transmit germs Must be clear polish Hand cream must be used to prevent
the hands from being chapped and dry from hand washing
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**Hair** Clean and Neat Styled attractively and easy to care for,
avoid crazy hairstyles or hair ornaments. Long hair must be pinned up. Hair will not fall on food trays, equipment
or patients.
YES!
NO!
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**Jewelry** Avoid hoops or dangly earrings No facial Piercing Exceptions: watch, wedding ring,
and small pierced earrings
Never!!
Understandable
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**Shoes** White Shoes, or shoes the fit the
uniform, NO outrageous colors!! Should fit and provide good support No tennis shoes or sandals Cleaned daily
YES! NO!!!
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**Makeup** Avoid a lot of makeup Must be a natural appearance
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**Uniform** Neat Well fitting NO WRINKLES Clean
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Showering & Shaving
Being clean is a must for a health care worker.
Some strong odors may make some patients feel like they are going to die or just throw up.
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Good Health Diet- Eating well-balanced meals and
nutritious food provides the body with the fuel necessary for optimum health.
Rest- Sleep helps provide energy & the ability to deal with stress.
Exercise- maintains circulation & improves muscle tone.
Good Posture- prevents fatigue & puts less stress on muscles
– Avoid Use of Tobacco, Alcohol, and Drugs- they all can seriously affect good health
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Objective HO 01.02: Demonstrate employment
strategies.
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Demonstrate employment strategies.
A. Job-keeping skills B. Letter of application* C. Resume* D. Job application* E. Job interview*
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Job-keeping Skills
Strive to achieve the qualities needed for employment.
Correct grammar is a must, both written and spoken word, also correct spelling, punctuation, and sentence structure.
Report to work on the scheduled days and at the correct time.
Be prepared to work once you get to work. Develop a good work ethic.
Observe all legal and ethical responsibilities Follow the policies and procedures of your
workplace facility.
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Job-keeping Skills
Be willing to learn new procedures and techniques Take the initiative; if you see a job that needs to be
done; do it. Have a positive attitude and be willing to work with
others. Concentrate on the good aspects of a job and the rewards it can provide
Take the responsibility for your mistakes. If you make a mistake, report it. Honesty is the best policy. Make every effort to correct your mistakes
Show a willingness to learn. Ask questions
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Letter of Application Accompanies resume Goal is to get an interview Typewritten on good quality
paper MUST be neat, complete,correct
format,correct spelling, and grammar NO ERRORSAddress it the correct
individualcorrect spelling of name
Correct titleNo name? Address it to the
“Personnel Director” or to the department head
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Contents
Paragraph One– Purpose for writing– Interest in position– If advertisement, name & date of
publication– If referred, name & title of the referring
person
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Paragraph Two
Why you are qualified
Why you want to work there
Be brief, most information on resume
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Paragraph Three– State “resume included”– May reference features of resume
that might attract attention Final Paragraph
• Closure• Your contact info. (phone # & times available)• Thank You
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Resume Thorough yet concise Education, experience, abilities Makes you appear qualified Typed, attractive, and well organized Good quality paper Correct spelling and punctuation Straight even margins If copies, be sure they are clear and appealing
in appearance Format varies; fins a style that fits you. You can
get copies of different styles from your teacher or use the examples given in DHO.
One page sufficient
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Parts of a Resume
Personal Identification Employment objective, career goal Educational background, special courses if
they support job position Employment experience, could include
volunteer experience Skills Other activities references
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Resume Points to Consider Honesty the best
policy A or B average –
include it…if lower, don’t!
Select format that fits your information
Look at sample resumes
Be sure envelope is typed & addressed correctly
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Job Application Fill out each item Correctly & neatly
DO NOT LEAVE BLANKS
Put “NA” when the area does not apply to you
Take your time
Have all required information
Read before you fill out the form.
Make sure information is correct & true
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Preparing for Job Interview
Bring SS card, and/or resume Research the company/job so you’ll
show knowledge of the position you seek
Be sure you know the date and time of the interview, and the person’s name with whom you will interview
Dress appropriately! A dark suit is usually a good idea
Wear conservative makeup, hair,nails
Be sure your teeth are clean, and wear antiperspirant
Arrive 10-15 minutes early
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Job Interview Greet Interviewer by name, smile, introduce yourself,firm handshake Use correct grammar Speak slowly and clearly, Don’t mumble Be polite Maintain eye contact Answer questions thoroughly Do NOT smoke, Chew gum, or eat anything Sit up straight Smile, do not giggle Be yourself Listen carefully to the interviewer & be sure you answer the questions asked, don’t interrupt Never discuss personal problems or finances Don’t criticize former employers
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Continued.. Answer questions truthfully
Think before you respond
Brag about yourself a little
Don’t immediately ask about salary or benefits
You should ask about the job responsibilities, career opportunities
Don’t expect to know about the job at the end of the interview
At the end, thank the interviewer and shake hands
Send a thank-you note, indicating your continued interest in the job
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Common Interview Questions
Why do you want to work here? What makes you think you can do this
job? What work experience have you had? Why did you leave? What are you career goals? What do you plan to be doing 5 years from
now? What salary do you expect? Why should we hire you?
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Objective HO 01.03: Communicate effectively in a
clinical setting.
A. Modes of communication
Verbal – speaking words
Nonverbal – body language, gestures, facial expressions and touch
Written communication
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Objective HO 01.03: Communicate effectively in a
clinical setting.
1.Communication model
a.Sender
b.Message
c.Receiver
d.Feedback
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Communication
Sender: person who begins the process of creating a message or material to be communicated.
Message: information to be communicated
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Communication
Receiver: Person for whom the message is intended; interprets the meaning of the message
Feedback: the receiver's way of insuring that the message that is understood is the same as the message that was sent; takes place after the receiver has interpreted the message.
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Communicate effectively in a clinical setting.
B. Barriers
1. Language
2. Culture
3. Sensory
4. Life experiences
5. Physical
6. Age
7. Bias
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Barriers to Communication
Defined as anything that gets in the way of clear communication.
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Language differences – people who don’t speak English may have a difficult time
communicating. You should: Speak slowly Use nonverbal communication (smile) Avoid tendency to speak louder Find an interpreter Eye contact – in some cultures, it’s not
acceptable, and looking down is a sign of respect
Terminal illness – in some cultures, the patient is NOT told his/her prognosis, and family members are responsible for making care decisions
Touch – in some cultures, it is wrong to touch someone on the head
Personal care – in some cultures, only family members provide personal care
Respect and acceptance of cultural diversity is essential for any health care worker.
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Deal with Values, Beliefs, Attitudes and Customs.
Each cultural group has beliefs and practices regarding health and illness
Some cultures believe the body needs balance – if the body is cold, they eat hot foods.
Some cultures believe illness is due to demons and evil spirits
Some cultures believe health is a reward from God, and illness is punishment from God
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Cultural beliefs must be respected.
Patients may practice their cultural remedies in addition to modern healthcare techniques.
Cultural diversity may interfere with communication in other ways.
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Three Common Causes:
1. Physical disabilities
2. Psychological attitudes & prejudice
3. Cultural diversity
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Physical Disabilities may include:
Deafness or hearing loss
Blindness or impaired vision
Aphasia or speech disabilities
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To improve communication with the hearing impaired:
Use body language such as gestures and signs.
Speak clearly in short sentences.
Face the individual to facilitate lip reading.
Write messages if necessary.
Make sure hearing aids are working properly.
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To improve communication with the visually impaired:
Use a soft tone of voice.
Describe events that are occurring.
Announce your presence when entering a room.
Explain sounds or noises.
Use touch when appropriate
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What about someone with aphasia or speech impairments?
They have difficulty remembering the correct words, may not be able to pronounce certain words, and may have slurred speech.
The health care worker must be patient
Allow them to try and speak Encourage them to take their
time Repeat message to assure
accuracy Encourage them to use gestures
or point to objects Provide pen and paper if they
can write Use pictures with key messages
to communicate
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Psychological Barriers Caused by: 1. Prejudice 2. Attitudes 3. Personality
What other stereotypes can affect communications?
Health care workers must learn to put prejudice aside and show respect for all individuals. Is that possible?
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Communicate effectively in a clinical setting.
Listening skillsa. Selective listeningb. Eye contactc. Reflection
Verbal/nonverbal Communication
a. Body languageb. Voice tonec. Message discrepancyd. Written
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Reflective Responses(Deep, thoughtful or Insightful)
Most of the time you would reflect the worry or the response back to the patient. This allows the patient to think and respond.
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Good Listening Skills
Give full attention to the person who is speaking. Eliminate distractions. Make direct eye contact. Indicate your interest. Lean into the speaker.
Use phrases such as, “Uh-huh,” “I understand,” and “I see.”
Do not interrupt. Wait your turn. Listen to feelings and gestures as well as words. Try to get the general idea of what someone is
saying. Do not shift attention from the other person to
yourself. Do not decide too early that the subject matter is
too hard, too easy, or too upsetting. Ask questions for clarification. Avoid making judgments. Do not spend too much time thinking about what
you are going to say. Repeat the idea back to the speaker. Summarize; recap the highlights.
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When verbal message does not match non-verbal message it called message discrepancy's.
When this happens, ask questions to clarify the patient’s intention.
Health care workers must have competent communication skills.
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E. Non-verbal communications
Non-Verbal Communications
Gestures-Every culture has its own gestures and customs. Each country has its own
unique profile.
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Communicate effectively in a clinical setting.
C. Defense mechanisms
1.Rationalization2.Projection3.Displacement4.Compensation5.Daydreaming6.Repression7.Denial8.Withdrawal
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Rationalization
A perceived controversial behaviors or feelings are explained in a rational or logical manner to avoid the true explanation of the behavior or feeling in question.
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Displacement
A transfer of emotion from the original focus to another less threatening person or object.
I.e. You are angry at the boss so you kick the family dog.
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Compensation
Jennifer was an All-American soccer player who was injured trying out for the Olympic team
in her sophomore year of college. She had to quit playing soccerdue to the injury but decided to major in sports medicine and become an athletic trainer.Trading one thing for another.
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Daydreaming
To be distracted by thinking of anything that’s not related to what is presently going on.
I.e. A young teenage girl confined to a wheelchair imagines herself as a ballerina.
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Repression
To push unpleasant memories into subconscious mind.
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Denial
Pretending that an uncomfortable thing did not happen.
I.e. Holocaust did not happen.
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Withdrawal
A co-worker is constantly criticizing your work, so you ask to be transferred to another floor.
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Communicate effectively in a clinical setting.
Teamwork
1. Team concepts
2. Characteristics of effective teams
3. Roles of team participants
4. Compromise
5. Conflict resolution
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Teamwork
Provides appropriate quality care.
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THE FOUNDATION OF TEAMWORK:THE FIVE Cs
Collaboration Cooperation Contribution Communication Commitment