Slide 1

Unit 3 At the Airport

Slide 2

Topic 1: Booking Flight Tickets Background Information When you plan to have a travel by air, youd better book a ticket in advance. There are some useful expressions you need to know when you booking flight tickets: Mainland International One-way Roundtrip Multi-city Flight Number

Slide 3

Topic 1: Booking Flight Tickets Background Information Terminal Flexible Conditions Must travel on these dates First Class Business Class Economy Class or Coach Excursion Fare Group Fare/Group Inclusive Tour Chartered Flight Fare

Slide 4

Topic 1: Booking Flight Tickets Situational Dialogue Mr. White is making flight reservation by phone for the Whites trip to China. (A: Reservation B: Mr. White) A:American Airlines. May I help you? B:Yes, Id like to make reservations departing for China on tomorrow morning. A:How many and which number of flight do you want to book? B:Four and flight number 414. A:Do you want to fly first or economy class?

Slide 5

Topic 1: Booking Flight Tickets Situational Dialogue B:First class. A:Yes, we still have room on that flight. Will this be one-way trip? B:Yes, we will stay in China for several days. By the way, what is the exact airfare? A:First class one-way trip from here to China is $5,000 during this season. B:I see. A:Please arrive at the airport one hour before departure. B:Thank you.

Slide 6

Topic 1: Booking Flight Tickets Vocabulary reservation ( ) depart airfare

Slide 7

Topic 1: Booking Flight Tickets Notes 1.American Airlines 2.depart for Eg. The professor is departing for America for a meeting. 3.arrive at/in Eg. He will arrive at school soon. She has arrived in Shandong.

Slide 8

Topic 1: Booking Flight Tickets Useful Sentences For a receptionist 1.One way-trip or round trip? 2.What can I do for you? 3.Sorry, there is no ticket available. 4.Please remember to confirm your flight.

Slide 9

Topic 1: Booking Flight Tickets Useful Sentences 5.I can give you a reservation on flight number 123. 123 6.What date and what number do you want to book?

Slide 10

Topic 1: Booking Flight Tickets Useful Sentences For a tourist 1.I want to book four flight tickets departing for Guilin. 2.Id like a seat in the non-smoking area, by the window. 3.Id like a seat in the smoking area, next to the gangway.

Slide 11

Topic 1: Booking Flight Tickets Useful Sentences 4.Can we have 4 window seats and 2 aisle seats? 5.Could I have an aisle seat in the non-smoking area, please?

Slide 12

Topic 1: Booking Flight Tickets Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Mr Smith is booking tickets in the ticket-booking office. (A: Clerk B: Mr Smith) A:Good morning. ___________________________( ) B:Yes. ________________________________________ Shanghai to Tokyo?( ) A:_________________( ), please. Let me check for you. (A moment later)

Slide 13

Topic 1: Booking Flight Tickets Exercises A:Thank you for waiting. NH016 takes from Pudong International Airport at 11:30 a.m. B:Good. I need four tickets. A:______________________( ) B:Economy please. A:_______________________( ) B:J. B. Smith. A:______________________________( ) Mr. Smith? B:Here you are. _____________________( ) A:Thank you.

Slide 14

Topic 1: Booking Flight Tickets Exercises 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Mr. Smith makes a plan to have a trip to China. He is making a flight ticket reservation by telephone. You and your partner should play the role of Mr. Smith and the receptionist.

Slide 15

Topic 1: Booking Flight Tickets Knowledge Links Procedures of Taking Plane Figure 3-1: Procedures of Taking Plane

Slide 16

Topic 1: Booking Flight Tickets Knowledge Links When a passenger is traveling by air, to or from a destination, the first point of entry is the terminal building. This is mainly divided into two areasthe Arrivals, which is usually on the ground floor, and the Departures, which is usually upstairs. In the departure area, if the passenger is traveling overseas, he needs to have a valid passport and visa together with other travel documents for the country he is visiting.

Slide 17

Topic 1: Booking Flight Tickets Knowledge Links The first place he goes to is the check-in desk where he checks in his baggage and allocated the seat. Secondly, he goes through passport control where an officer checks his passport and other travel documents. Finally, he must pass through security control before going to the departure lounge for his flight.

Slide 18

Topic 1: Booking Flight Tickets Knowledge Links Here he can enjoy shopping in the duty-free shop and exchange some currency at a Bureau de Change if necessary or just chat with someone over a cup of coffee before he boards his plane. Upon arrival, the passenger walks through the terminal building to the baggage reclaim to collect his luggage.

Slide 19

Topic 1: Booking Flight Tickets Knowledge Links Then he goes through immigration and customs, where he is required to show to the immigration official his passport, health certificate, the certificate of inoculation and customs declaration forms.

Slide 20

Topic 2: Checking and Consigning Luggage Background Information When you check and consign luggage, there are some useful expressions you need to know: Passport Flight Ticket Baggage Check Boarding Pass Check-in Baggage Claim Waiting Lounge / Immigration Assistance/Inquiry Desk

Slide 21

Topic 2: Checking and Consigning Luggage Background Information Check in Area/Zone Transfer Service Counter / First Class/Business Class Lounge

Slide 22

Topic 2: Checking and Consigning Luggage Situational Dialogue The Whites are checking in at the airport. A: Mr. White B: Clerk A:Excuse me, Miss. Is this the right counter to check in for this flight? B:Yes, sir. May I see your tickets and passports please? A:Of course. Here you are. B:Thank you. Flight 414, Beijing. Fine. Do you have any pieces of luggage to check in? A:Yes. Two suitcases and the others are hand baggage.

Slide 23

Topic 2: Checking and Consigning Luggage Situational Dialogue B:Could you please put suitcases on the scale? A:Of course. Are they overweight? B:No, they are just fine. Will you write down your names on these baggage tags? (Pause) Good. Do you have any seat preferences, sir? A:Non-smoking, please. Could we have four seats together or nearby? B:Yes, sir. A:Thank you.

Slide 24

Topic 2: Checking and Consigning Luggage Situational Dialogue B:Here are your flight tickets, passports, baggage checks and boarding passes. Boarding at gate 6, please. A:Thank you very much. B:Have a pleasant flight.

Slide 25

Topic 2: Checking and Consigning Luggage Vocabulary board ( ) check in overweight preference scale suitcase tag

Slide 26

Topic 2: Checking and Consigning Luggage Notes 1.write down Eg. Write down all that you know. 2.Put suitcases on the scale. 3.Are they overweight 4.Do you have any seat preferences

Slide 27

Topic 2: Checking and Consigning Luggage Useful Sentences 1.Your ticket and passport, please. 2.Please put your luggage on this scale. 3.May I see your tickets and passports, please? 4.Do you have any bags to check? 5.Have a nice flight.

Slide 28

Topic 2: Checking and Consigning Luggage Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. A:Good afternoon, sir. B:Good afternoon, _____________________________( ) A:Yes. Your ticket and your passport, please. B:Here. A:Thank you. _________________________ ( ), sir? B:Yes. ______________________________________( )

Slide 29

Topic 2: Checking and Consigning Luggage Exercises A:____________________________________________ ___( ) B:OK. A:___________________________________________( ) B:Thank you. A:______________________________( ) B:Oh, yes. ___________________________________( )

Slide 30

Topic 2: Checking and Consigning Luggage Exercises A:OK. Heres your boarding pass for the plane. B:Thank you. A:Have a pleasant trip.

Slide 31

Topic 2: Checking and Consigning Luggage Exercises 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Sherry Gardner, a passenger, is going to China for a conference. He is arriving at the check-in desk. Suppose you are the clerk and act out what happen at the airport with your partner.

Slide 32

Topic 2: Checking and Consigning Luggage Knowledge Links Check-in Desk Passengers arrive at the check-in desk, where a member of ground staff will be waiting for them. The passengers give their passports and air tickets to the checking-in staff for checking. The bags are then weighed. If their luggage is over 20 kilos (maximum allowance for economy class), then the passengers will be asked to remove some items from their luggage or to pay for excess luggage. This must be paid if they insist on taking their overweight baggage on board.

Slide 33

Topic 2: Checking and Consigning Luggage Knowledge Links If they are flying first class or business class then the baggage allowance may go up to 30 kilos or 40 kilos respectively. Baggage allowance may vary from airline to airline. Passengers also can carry small bags onto the aircraft. This is known as hand luggage or carry-on items, such as personal computers, umbrellas and cameras. The weight of the hand luggage must not exceed 8 kilograms and must be of certain size in order to fit into the overhead compartment.

Slide 34

Topic 2: Checking and Consigning Luggage Knowledge Links The tickets and passports are then returned to the passengers together with the boarding cards. Each boarding card shows seat number, the passenger name, flight number, departure time, and destination. Upon completion of all the above, they now make their way to the passport control.

Slide 35

Topic 3: On the Plane Background Information When you are on the plane, youd better know some useful expressions relative to its facilities and crews. Undercarriage Bay Galley Trolly Tray Table Seat Belt Survival Kit/First Aid Kit Water Extinguisher Dry Chemical Extinguisher Smoke Hood

Slide 36

Topic 3: On the Plane Background Information Waste Bin Reading Light Call Button Life Jackets Oxygen Mask Emergency Instruction Card Break-in Area Time Zone I.D.L Departure Time Arrival Time

Slide 37

Topic 3: On the Plane Background Information Local Time Jet Lag Estimated Time of Arrival (ETA) Estimated Time of Departure (ETD) Crew Pilot/Captain Co-Pilot/First Officer Stewardess Steward

Slide 38

Topic 3: On the Plane Situational Dialogue (Loudspeaker: Ladies and gentlemen, on behalf of the American Airlines, Id like to welcome you aboard todays flight. The plane is about to depart New York en route to Beijing. If you look at the card in your seat pocket, you will see where the emergency exits are. In case of an emergency, an oxygen mask will come down from overhead. During the flight, please observe the NO SMOKING and SEAT BELT signs. For take- off, please put the back of your seat in an upright position, extinguish all smoking materials and fasten your safety belt. And we hope you enjoy your flight. Thank you.)

Slide 39

Topic 3: On the Plane Situational Dialogue (A: Jimmy B: Lily C: Stewardess D: Mr. White E: Mrs. White) A:Wow, the flight is moving. We are taking off now. B:Yeah, we are going to China soon. C:Would you like some drink, sir? D:Yes, please. Id like some coffee. C:A cup of coffee. D:Thanks. By the way, whats the actual flight time from here to Beijing? C:Its about 12 hours. D:I see.

Slide 40

Topic 3: On the Plane Situational Dialogue C:What would you like, Madam? E:Coke please. Thank you. B:We need some milk, please. C:OK. (Half an hour later) D:Oh, you look kind of pale. Whats the matter? E:I feel sick. D:Do you? Let me get the airsick bag ready. Here. Shall I get you some water? E:No, thank you. Ill be right after a while.(Time passes)

Slide 41

Topic 3: On the Plane Situational Dialogue A:Its about time to arrive in Beijing. (Loudspeaker: Ladies and gentlemen. We are now about to land at the Capital Airport in Beijing. Would you fasten your seat belts and make sure your seats are upright. Please remain seated until the plane has come to a complete stop. Thank you.)

Slide 42

Topic 3: On the Plane Vocabulary en [French]=on emergency overhead fasten observe take-off upright extinguish pale actual airsick

Slide 43

Topic 3: On the Plane Notes 1.on behalf of Eg. Im writing on behalf of my mother to express her thanks for your gift. 2.be about to Eg. Something unusual is about to happen.

Slide 44

Topic 3: On the Plane Notes 3.in case of Eg. You should bring some medicine for our trip in case of emergency. Eg. In case of fire, ring the bell. 4.kind of Eg. Go with you is a kind of boring. Eg. What kind of problem?

Slide 45

Topic 3: On the Plane Useful Sentences For a stewardess 1.Please use your call button if you require assistance. 2.Please dont forget to take along your personal belongings. 3.Would you please put your seat in the upright position, fasten your seat belts and lock your table in place.

Slide 46

Topic 3: On the Plane Useful Sentences 4.We will be taking off in a few minutes. You are reminded that smoking and telephone-operation are not permitted at any time during flight.

Slide 47

Topic 3: On the Plane Useful Sentences For a tourist 1.Could I have one more blanket? 2.Would you mind trading seat with me? 3.Whats the time difference between Beijing and New York 4.May I have a magazine or something?

Slide 48

Topic 3: On the Plane Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Mr. Brown is taking a plane to China from San Francisco. (A: Mr. Brown B: Stewardess) A:Excuse me. ________________________________( ) B:Yes, of course. A:___________________________________( ) B:Its about 12 hours.

Slide 49

Topic 3: On the Plane Exercises A:Excuse me. _________________________________( ) A:Not at all. B:______________________ ( ) Looking out of the window makes me scared. A:____________________________________( ) B:Certainly. ___________________________________ ( ) Ill be right back with one. _________________________________ ( )

Slide 50

Topic 3: On the Plane Exercises A:One in English, please. B:All right. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Mr. Lee is traveling on the plane from China to the USA for more than ten hours. Think about what will happen on the plane referring to the dialogue and exercises above.

Slide 51

Topic 3: On the Plane Knowledge Links Tips for a Comfortable Long Airline Trip A long domestic or international flight can often sour what should be a pleasant holiday or business venture. These guidelines can help your necessary travel time be as comfortable and painless as possiblefor you, and for your fellow travelers. (1) Reserve a good seat. Even within the same class and fare, some seats are far superior to others. Consider an aisle or exit row seat for leg room, or a window if you want to sleep.

Slide 52

Topic 3: On the Plane Knowledge Links Try to avoid seats near the toilets/lavatories, as other passengers will be accessing these regularly. (2) If you plan on trying to sleep, come prepared. Bring a travel pillow or head restraint, and try to avoid using the inflatable ones. (3) Bring something to entertain yourself. Usually, movies dont start for some time, and the built-in music selection can be quite poor, so bring an iPod (the night before you go away, try to download some of the latest songs or movies as it will be more entertainment than the old movies you already have),

Slide 53

Topic 3: On the Plane Knowledge Links iPhone, iPad, Nintendo DS, or CD player. You could also bring a new book or portable game. (4) Dont look at the time during the flight. You cant do anything about it and the flight will feel much longer if you keep looking at the time. Dont check your watch regularly and avoid looking at the in- flight map showing the current position of the plane. (5) If possible, go with an airline that offers AVOD (Audio Video on Demand), which is a TV screen in front of your seat that lets you choose what you want to watch, play or listen to.

Slide 54

Topic 3: On the Plane Knowledge Links (6) Bring your own headphones. The headphones available on the plane (whether for purchase or for free) are usually of poor quality. Noise-canceling headphones and in-ear headphones are great if you have them, and can help block out engine noise. (7) Minimize your carry-on luggage. One backpack is fine for the plane, and it is easier to find a place in the overhead bins or under the seat for a small backpack than for a larger roller bag.

Slide 55

Topic 3: On the Plane Knowledge Links (8) Bring a toothbrush, and anything else that isnt a liquid or a gel, that you need to help freshen up before meeting your loved ones at the end of your long flight. They, and your neighbors in-flight, will be glad if you did. (9) Consider bringing your own food on board if you care about taste or health. On some airlines, plane food is quite poor. Check airlinemeals.net before and look through the reviews and decide if you should buy food before the flight.

Slide 56

Topic 3: On the Plane Knowledge Links (10) Contact your airline in advance to find out if they still offer free meals and potentially request a special meal. Many airlines offer vegetarian, Kosher, Halal and other special meals if you order up to two or three days in advance. And because the airlines have to specially prepare your meal, it is usually better than the standard food fare. Plus, passengers with special meal requests are almost always served first. If your airline doesnt offer a free meal, be sure to bring your own or buy one at the airport.

Slide 57

Topic 3: On the Plane Knowledge Links (11) Move around. This is especially important on longer flights, to prevent your body from aching due to poor circulation. Some airlines provide guidance on in-seat exercises you can do (such as circling ankles and stretching arms). The long mid-flight stretch on overnight flights is an excellent time to take a stroll up and down the aisle a few times. There is usually room to do some back stretches at the back of some of the cabins.

Slide 58

Topic 3: On the Plane Knowledge Links (12) Opt to sit near the back of the aircraft for long haul routes, if you dont mind the extra noise produced by the engines. Certain aircraft, such as the Boeing 747 series, have a large area behind the last row of seat in the back of the aircraft that give you plenty of space to stretch. However, do not sit in the absolute rear of the plane as there will be noises and smells from people using the bathrooms and other areas in the planes rear.

Slide 59

Topic 3: On the Plane Knowledge Links (13) Take steps to protect yourself from the dry air on board the plane. The air in a plane is very dry and may dehydrate your system. Drink plenty of water. Although you can request water from your flight attendants, it is a good idea to bring plenty of water on board with you. You may either purchase bottled water once you pass security or bring an empty bottle with you to fill from a water fountain. Use eye drops (eye drops may now be carried through security) whenever your eyes feel dry. If you are really uncomfortable, dont hesitate to inform cabin crew.

Slide 60

Topic 3: On the Plane Knowledge Links Bring lip balm in a 3 oz or smaller container and use it to protect your lips from becoming painfully dry. Bring a small container of hand lotion or cocoa butter if your skin dries easily. (14) Always have a couple of recent magazines with you. (15) Take some sweets or other snacks with you. Protein bars are particularly helpful if on a long- flight. Most airline meals tend to be low in protein and high in carbohydrates.

Slide 61

Topic 4: Going through Immigration and Customs Background Information To go through Immigration and Customs properly, you need to know some useful expressions: Baggage Inspection Custom Quarantine Immigration Free Baggage Allowance General Declaration Conveyer Belt Scanning Machine Lost and Found

Slide 62

Topic 4: Going through Immigration and Customs Background Information Ground Staff ( ) Declare Health Declaration Form Declaration Form the Prohibited Articles List the Duty-free Quota List ( ) Dollar ( ) Franc ( ) Lira ( ) Pound ( ) Rouble ( ) Yen

Slide 63

Topic 3: On the Plane Situational Dialogue (Loudspeaker: Ladies and gentlemen, on behalf of the American Airlines, Id like to welcome you aboard todays flight. The plane is about to depart New York en route to Beijing. If you look at the card in your seat pocket, you will see where the emergency exits are. In case of an emergency, an oxygen mask will come down from overhead. During the flight, please observe the NO SMOKING and SEAT BELT signs. For take- off, please put the back of your seat in an upright position, extinguish all smoking materials and fasten your safety belt. And we hope you enjoy your flight. Thank you.)

Slide 64

Topic 3: On the Plane Situational Dialogue (A: Jimmy B: Lily C: Stewardess D: Mr. White E: Mrs. White) A:Wow, the flight is moving. We are taking off now. B:Yeah, we are going to China soon. C:Would you like some drink, sir? D:Yes, please. Id like some coffee. C:A cup of coffee. D:Thanks. By the way, whats the actual flight time from here to Beijing? C:Its about 12 hours. D:I see.

Slide 65

Topic 3: On the Plane Situational Dialogue C:What would you like, Madam? E:Coke please. Thank you. B:We need some milk, please. C:OK. (Half an hour later) D:Oh, you look kind of pale. Whats the matter? E:I feel sick. D:Do you? Let me get the airsick bag ready. Here. Shall I get you some water? E:No, thank you. Ill be right after a while.(Time passes)

Slide 66

Topic 3: On the Plane Situational Dialogue A:Its about time to arrive in Beijing. (Loudspeaker: Ladies and gentlemen. We are now about to land at the Capital Airport in Beijing. Would you fasten your seat belts and make sure your seats are upright. Please remain seated until the plane has come to a complete stop. Thank you.)

Slide 67

Topic 3: On the Plane Vocabulary en [French]=on emergency overhead fasten observe take-off upright extinguish pale actual airsick

Slide 68

Topic 3: On the Plane Notes 1.on behalf of Eg. Im writing on behalf of my mother to express her thanks for your gift. 2.be about to Eg. Something unusual is about to happen.

Slide 69

Topic 3: On the Plane Notes 3.in case of Eg. You should bring some medicine for our trip in case of emergency. Eg. In case of fire, ring the bell. 4.kind of Eg. Go with you is a kind of boring. Eg. What kind of problem?

Slide 70

Topic 3: On the Plane Useful Sentences For a stewardess 1.Please use your call button if you require assistance. 2.Please dont forget to take along your personal belongings. 3.Would you please put your seat in the upright position, fasten your seat belts and lock your table in place.

Slide 71

Topic 3: On the Plane Useful Sentences 4.We will be taking off in a few minutes. You are reminded that smoking and telephone-operation are not permitted at any time during flight.

Slide 72

Topic 3: On the Plane Useful Sentences For a tourist 1.Could I have one more blanket? 2.Would you mind trading seat with me? 3.Whats the time difference between Beijing and New York 4.May I have a magazine or something?

Slide 73

Topic 3: On the Plane Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Mr. Brown is taking a plane to China from San Francisco. (A: Mr. Brown B: Stewardess) A:Excuse me. ________________________________( ) B:Yes, of course. A:___________________________________( ) B:Its about 12 hours.

Slide 74

Topic 3: On the Plane Exercises A:Excuse me. _________________________________( ) A:Not at all. B:______________________ ( ) Looking out of the window makes me scared. A:____________________________________( ) B:Certainly. ___________________________________ ( ) Ill be right back with one. _________________________________ ( )

Slide 75

Topic 3: On the Plane Exercises A:One in English, please. B:All right. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. Mr. Lee is traveling on the plane from China to the USA for more than ten hours. Think about what will happen on the plane referring to the dialogue and exercises above.

Slide 76

Topic 3: On the Plane Knowledge Links Tips for a Comfortable Long Airline Trip A long domestic or international flight can often sour what should be a pleasant holiday or business venture. These guidelines can help your necessary travel time be as comfortable and painless as possiblefor you, and for your fellow travelers. (1) Reserve a good seat. Even within the same class and fare, some seats are far superior to others. Consider an aisle or exit row seat for leg room, or a window if you want to sleep.

Slide 77

Topic 3: On the Plane Knowledge Links Try to avoid seats near the toilets/lavatories, as other passengers will be accessing these regularly. (2) If you plan on trying to sleep, come prepared. Bring a travel pillow or head restraint, and try to avoid using the inflatable ones. (3) Bring something to entertain yourself. Usually, movies dont start for some time, and the built-in music selection can be quite poor, so bring an iPod (the night before you go away, try to download some of the latest songs or movies as it will be more entertainment than the old movies you already have),

Slide 78

Topic 3: On the Plane Knowledge Links iPhone, iPad, Nintendo DS, or CD player. You could also bring a new book or portable game. (4) Dont look at the time during the flight. You cant do anything about it and the flight will feel much longer if you keep looking at the time. Dont check your watch regularly and avoid looking at the in- flight map showing the current position of the plane. (5) If possible, go with an airline that offers AVOD (Audio Video on Demand), which is a TV screen in front of your seat that lets you choose what you want to watch, play or listen to.

Slide 79

Topic 3: On the Plane Knowledge Links (6) Bring your own headphones. The headphones available on the plane (whether for purchase or for free) are usually of poor quality. Noise-canceling headphones and in-ear headphones are great if you have them, and can help block out engine noise. (7) Minimize your carry-on luggage. One backpack is fine for the plane, and it is easier to find a place in the overhead bins or under the seat for a small backpack than for a larger roller bag.

Slide 80

Topic 3: On the Plane Knowledge Links (8) Bring a toothbrush, and anything else that isnt a liquid or a gel, that you need to help freshen up before meeting your loved ones at the end of your long flight. They, and your neighbors in-flight, will be glad if you did. (9) Consider bringing your own food on board if you care about taste or health. On some airlines, plane food is quite poor. Check airlinemeals.net before and look through the reviews and decide if you should buy food before the flight.

Slide 81

Topic 3: On the Plane Knowledge Links (10) Contact your airline in advance to find out if they still offer free meals and potentially request a special meal. Many airlines offer vegetarian, Kosher, Halal and other special meals if you order up to two or three days in advance. And because the airlines have to specially prepare your meal, it is usually better than the standard food fare. Plus, passengers with special meal requests are almost always served first. If your airline doesnt offer a free meal, be sure to bring your own or buy one at the airport.

Slide 82

Topic 3: On the Plane Knowledge Links (11) Move around. This is especially important on longer flights, to prevent your body from aching due to poor circulation. Some airlines provide guidance on in-seat exercises you can do (such as circling ankles and stretching arms). The long mid-flight stretch on overnight flights is an excellent time to take a stroll up and down the aisle a few times. There is usually room to do some back stretches at the back of some of the cabins.

Slide 83

Topic 3: On the Plane Knowledge Links (12) Opt to sit near the back of the aircraft for long haul routes, if you dont mind the extra noise produced by the engines. Certain aircraft, such as the Boeing 747 series, have a large area behind the last row of seat in the back of the aircraft that give you plenty of space to stretch. However, do not sit in the absolute rear of the plane as there will be noises and smells from people using the bathrooms and other areas in the planes rear.

Slide 84

Topic 3: On the Plane Knowledge Links (13) Take steps to protect yourself from the dry air on board the plane. The air in a plane is very dry and may dehydrate your system. Drink plenty of water. Although you can request water from your flight attendants, it is a good idea to bring plenty of water on board with you. You may either purchase bottled water once you pass security or bring an empty bottle with you to fill from a water fountain. Use eye drops (eye drops may now be carried through security) whenever your eyes feel dry. If you are really uncomfortable, dont hesitate to inform cabin crew.

Slide 85

Topic 3: On the Plane Knowledge Links Bring lip balm in a 3 oz or smaller container and use it to protect your lips from becoming painfully dry. Bring a small container of hand lotion or cocoa butter if your skin dries easily. (14) Always have a couple of recent magazines with you. (15) Take some sweets or other snacks with you. Protein bars are particularly helpful if on a long- flight. Most airline meals tend to be low in protein and high in carbohydrates.

Slide 86

Topic 4: Going through Immigration and Customs Background Information To go through Immigration and Customs properly, you need to know some useful expressions: Baggage Inspection Custom Quarantine Immigration Free Baggage Allowance General Declaration Conveyer Belt Scanning Machine Lost and Found

Slide 87

Topic 4: Going through Immigration and Customs Background Information Ground Staff ( ) Declare Health Declaration Form Declaration Form the Prohibited Articles List the Duty-free Quota List ( ) Dollar ( ) Franc ( ) Lira ( ) Pound ( ) Rouble ( ) Yen

Slide 88

Topic 4: Going through Immigration and Customs Situational Dialogue The Whites are going through the Customs and claiming their luggage. (A: Immigration Officer B: Mr. White C: Customs Officer) A:Good afternoon. Welcome to China. B:Thanks. A:May I see your passports and health declaration forms, please? B:Yes, here. A:You are all together? B:Yes.

Slide 89

Topic 4: Going through Immigration and Customs Situational Dialogue A:Would you please telling me the purpose of your visit to China? B:We are here to have a travel. A:How long will you be staying? B:About seven days. A:I wish you have a pleasant trip in China. Now, you may go through the customs. (After claiming their luggage, the Whites go through the customs.) C:Have you got anything to declare, sir?

Slide 90

Topic 4: Going through Immigration and Customs Situational Dialogue B:I am not sure about that, but weve got many clothes and other things for daily use. C :I can help you. Please give me your passports and your declaration forms. Now, what you need to do is to simply look through the two lists, the Prohibited Articles List and the Duty-free Quota List right here. B:There is nothing prohibited in our suitcases. C:Fine. Have you got any foreign currency? B:I have $2,000. C:Then you should fill in this foreign currency declaration form.

Slide 91

Topic 4: Going through Immigration and Customs Situational Dialogue B:All right. Here you are. C:Now, would you please put your suitcases and your bags on the conveyer belt? (They all have to go through the scanning machine.) B:OK. C:Very well. You have passed the customs. Let me return your passport, your stamped customs declaration form and foreign currency declaration form. Please dont leave them when you leave China. Hope you have a pleasant stay in China. B:Thank you.

Slide 92

Topic 4: Going through Immigration and Customs Vocabulary declare ( ) purpose prohibit

Slide 93

Topic 4: Going through Immigration and Customs Notes 1.go through Eg. We usually have to go through many formalities to go abroad. 2.look through Eg. I gave her article a quick look through. 3.fill in/out Eg. Please fill in/out this form.

Slide 94

Topic 4: Going through Immigration and Customs Useful Sentences For a clerk 1.How long will you be staying? 2.What do you have in the bag? 3.Whats the purpose of your visit? 4.Would you mind opening the bag for me?

Slide 95

Topic 4: Going through Immigration and Customs Useful Sentences 5.Fill in this Custom Baggage Declaration Form, please. For a tourist 1.Where should I go through the custom formalities? 2.Here is the money and please give me a written receipt for customs.

Slide 96

Topic 4: Going through Immigration and Customs Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Miss Smith is going through the customs. (A: Customer Officer B: Miss Smith) A:May I have your passport please? B:Yes, here it is. A:_________________________________________( ) B:I am not sure. __________________________( )

Slide 97

Topic 4: Going through Immigration and Customs Exercises A:____________________________________________ ____( ) B:____________________________________________ _________________( 4 ) A:Oh, thats more than we can allow you free. B:All right. A:Now, _____________________________________( ) B:Yes, please. A:_____________________________________( )

Slide 98

Topic 4: Going through Immigration and Customs Exercises B:What can I do with them? A:____________________________________________ ________________( ) B:OK. A:The rest is fine. And ________________________( ) B:Sure, how much do I have to pay for my duty? A:Its $45 altogether. B:__________________________________________( )

Slide 99

Topic 4: Going through Immigration and Customs Exercises A:No, you take this duty memo and pay at the window over there. B:OK. ___________________________________( ) A:No. you are through. Here are all your papers. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. You are an overseas Chinese coming back to visit your relatives and bring with you some presents for them. Now you are going through the customs formalities.

Slide 100

Topic 4: Going through Immigration and Customs Knowledge Links Guide for Going through the Customs Formalities This guide is provided on an informational basis to assist you in going through the Customs formalities when you enter or leave China through international airports, seaports, train or bus stations. In accordance with Customs Law of the Peoples Republic of China, inward and outward passengers shall enter or leave the territory at the place where the Customs is established.

Slide 101

Topic 4: Going through Immigration and Customs Knowledge Links Passengers shall be subject to Customs control, and shall declare honestly to the Customs. All inward and outward passengers entering or leaving China, except those who are exempted from examination or control in accordance with relevant regulations and those under the age of 16 traveling with adults, shall complete (China Customs Baggage Declaration for Outward Passengers) or (China Customs Baggage Declaration for Inward Passengers) (hereinafter referred to as Declaration Form) and declare truthfully to the Customs.

Slide 102

Topic 4: Going through Immigration and Customs Knowledge Links The inward and outward passengers who have nothing to declare shall choose the Nothing to Declare Channel (Green Channel). Personal articles, carried by inward passengers, within the limitation set by the Customs, are exempted from duty, and personal articles carried by outward passengers shall be released. The inward and outward passengers carrying articles to declare shall choose the Goods to Declare Channel (Red Channel).

Slide 103

Topic 4: Going through Immigration and Customs Knowledge Links The Declaration Form verified and endorsed by the Customs shall be kept properly, and shall be re- submitted to the Customs at the time of return if necessary. Seals affixed by the Customs on the baggage shall not be opened or broken without Customs prior authorization. Passengers who are not certain about the above instructions shall ask the Customs officers for details or choose the Goods to Declare Channel (Red Channel).

Slide 104

Topic 5: Meeting on Arrival Background Information When traveling abroad with travel agency, you need to know some useful expressions and related information: Tour Guide Local Guide National Guide Tour Manager/Tour Leader Travel Agency/Travel Service Taxi Pick-up Point Coach Pick-up Point Airline Coach Service

Slide 105

Topic 5: Meeting on Arrival Background Information Airport Bus/Limousine/Coach Beijing Capital Airport Beijing Shangri-La Hotel China International Travel Service

Slide 106

Topic 5: Meeting on Arrival Situational Dialogue Zhang Li (the tour guide) is waiting for the Whites at Beijing Capital Airport. She has a flag in her hand. The plane has arrived and the passengers are just coming out. Mr. White sees Zhang Li and comes over to her. (A: Zhang Li B: Mr. White C: Mrs. White D: Driver) A:Excuse me, sir. But are you Mr. White? B:Yes, I am. A:Very pleased to meet you, Mr. White. I am Zhang Li from China International Travel Service. B:Very glad to know you, too.

Slide 107

Topic 5: Meeting on Arrival Situational Dialogue A:They must be your families. B:Yes. This is my wife Linda, my son and daughter Jimmy and Lily. A:Hello, glad to meet you. C:The same to us. A:How was your trip? B:Very nice. We had a very pleasant trip. A:How many pieces of luggage do you have? B:Two suitcases and these hand-bags.

Slide 108

Topic 5: Meeting on Arrival Situational Dialogue A:Let me help you. We have reserved rooms for you at the Beijing Shangri-La Hotel. Our bus is waiting outside. Please follow me. B:OK. (A few minutes later, they arrived at the bus.) A:This is Mr. Li, our driver. D:Nice to meet you. B:Nice to meet you, too. A:Now, we are all here. Lets go straight to the hotel. B:Excellent. (After they get on the bus, they will head for the Beijing Shangri-La Hotel.)

Slide 109

Topic 5: Meeting on Arrival Vocabulary excellent families reserve

Slide 110

Topic 5: Meeting on Arrival Notes 1.be waiting for Eg. He seemed to be waiting for somebody. 2.come out Eg. The seedlings come out evenly. 3.come over to Eg. Would you come over to me?

Slide 111

Topic 5: Meeting on Arrival Notes 4.pleased/glad/nice to do Eg. Pleased to meet you. 5.head for Eg. head for Nanjing

Slide 112

Topic 5: Meeting on Arrival Useful Sentences 1.May I help you with your luggage? 2.May I have your attention, please? 3.You have a group of 15, right? 15 4.I wonder if everyone is on the bus. 5.Could you tell me whether everyone of the group is here?

Slide 113

Topic 5: Meeting on Arrival Useful Sentences 6.Excuse me, sir. But are you Mr. Brown from Canada? 7.Im your tour guide from China Youth Travel Service. My name is Lin Feng. Just call me Xiao Lin. 8.Let me introduce you to Mr. Li, Director of our travel service.

Slide 114

Topic 5: Meeting on Arrival Exercises 1. Complete the following dialogue according to the Chinese in brackets and then read it in roles. The local guide Wang Dan is receiving a group of guests. (A: Local Guide B: Mr. Black) A:Excuse me, sir. But are you Mr. Black? B:Yes, I am. A:How do you do, Mr. Black? B:How do you do? ____________________________( ?)

Slide 115

Topic 5: Meeting on Arrival Exercises A:Yes, Mr. Black. Welcome to Shanghai. __________( ) B:Glad to meet you. A:Glad to meet you, too. _______________________( 20 ) B:Yes. A:___________________________________________( ) B:Let me see. (Looking around) Yes, everyone is here. A:___________________________________________( )

Slide 116

Topic 5: Meeting on Arrival Exercises B:40 and here they are. A:____________________________________________ _______________( ) Our bus is waiting outside. Shall we go now? B:OK. A:Before we move, _________________________( ) B:Sure. ______________________________________( )

Slide 117

Topic 5: Meeting on Arrival Exercises A:OK. Lets go. B:Attention, please, everyone. Now please follow Miss Wang to the bus. 2. Role Play. Make up a dialogue based on the following situation and role-play it to the class. You are the tour guide and go to the airport to meet your guests from Canada. Find the tour group, greet them and show them to the bus.

Slide 118

Topic 5: Meeting on Arrival Knowledge Links Meeting Guests Meeting the tourists at the airport is the first important step throughout the whole reception in tourism. There is a saying in English Well begun is the half done, emphasizing the importance of the beginning. As a qualified tour guide, you should play the role of a tour guide well at the very beginning, and you should be warm-hearted, humorous and considerate.

Slide 119

Topic 5: Meeting on Arrival Knowledge Links The procedure of meeting guests at the airport includes finding the guests, greeting them, counting the number of the guests and checking the luggage. Then, you lead the guests to the bus. During the course, you should always welcome the guests to your city or your country and ask them for questions or requests. Express your willingness to serve them sincerely and honestly, and wish them a pleasant journey and an enjoyable stay in your city or your country.

Slide 120

Topic 5: Meeting on Arrival Knowledge Links You have to pay more attention to the followings: (1) Make sure the arrival time of the tourists vehicle before going to receive the tourists. (2) Arrive at the destination half an hour earlier, talk with the driver over the best parking place. Then contact the information desk of the airport (railway station, dock), verify the exact time of the tourists arrival.

Slide 121

Topic 5: Meeting on Arrival Knowledge Links (3) Before the tour group comes up, stand at a visible place where passengers exit, with receiving sign held high in the hand. On the sign, there should be the name of the tour group, the number of the group, and the name of the tour leader.

Slide 122