Unit 23 Communication Workshop Period 1 Listening & Speaking.

65
Unit 23 Communicati on Workshop Period 1 Listening & Speaking

Transcript of Unit 23 Communication Workshop Period 1 Listening & Speaking.

Page 1: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Unit 23Communicat

ion Workshop

Period 1 Listening & Speaking

Page 2: Unit 23 Communication Workshop Period 1 Listening & Speaking.

To listen to and understand an extract from a filmscript.

To practise having a formal telephone conversation and making a complaint.

1

2

At the end of this lesson, Ss will be able to

Objectives

To listen to and understand an extract from a film-script.

To practise having a formal telephone conversation and making a complaint.

Page 3: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Lead-in

What is the film about?

Page 4: Unit 23 Communication Workshop Period 1 Listening & Speaking.

*Old John has been pushing up the daisies for years now. 老约翰已经去世多年了。 *I should be pushing up daisy by the time the project is finished. 等到这项目完成时 , 我早已入土了。

daisy

pushing up the daisies

Page 5: Unit 23 Communication Workshop Period 1 Listening & Speaking.

* 由某人出钱 They were all entertained at the company's expense. 由公司出钱款待她们。

They had a laugh at my expense.她们取笑了我。

* 以 ... 为代价 She completed the work at the expense of her health. 她完成了工作 , 但损害了健康。

expense

Page 6: Unit 23 Communication Workshop Period 1 Listening & Speaking.

tramp

n. 流浪 , 流浪汉

Page 7: Unit 23 Communication Workshop Period 1 Listening & Speaking.

tramp vi. 踩 , 践踏 (on, upon) ; 漂泊 , 流浪; 步行

tramp over the moors 走过荒野A tramp came to the door and asked for food.一个流浪汉来到门前讨饭吃。

on the tramp 到处流浪 take a long tramp to 长途跋涉到 ...

Page 8: Unit 23 Communication Workshop Period 1 Listening & Speaking.

用绳索隔开• They‘ve roped off one end of the room. 他们已用绳子把房间的一头隔开。

• Beijing will rope off more than 280 kilometers of roads for special Olympic use to ease traffic burden during the Games in Beijing.

rope off

Page 9: Unit 23 Communication Workshop Period 1 Listening & Speaking.

cabinet

Page 10: Unit 23 Communication Workshop Period 1 Listening & Speaking.

underpants衬裤 ; 内裤 ; 裤衩

Page 11: Unit 23 Communication Workshop Period 1 Listening & Speaking.

• daisy• expense• tramp • cabinet • Underpants• rope off• pushing up

the daisies

Summary

n. 衬裤 ; 内裤 ; 裤衩

n. 雏菊n. 费用,开支

n. 流浪 , 流浪汉n. 柜橱,内阁

用绳索隔开入土,去世

Page 12: Unit 23 Communication Workshop Period 1 Listening & Speaking.

First-listening

1 When was the film made?2 How many Oscars did it win?3 Who are the soldiers in the film fighting agai

nst?4 How many soldiers are Left in their unit after the attack?5 How do the soldiers feel about the enemy?

Listen to a film critic and an extract from the film. Answer these questions :

Page 13: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Answers

1 When was the film made? 1930.2 How many Oscars did it win? Two.3 Who are the soldiers in the film fighting against? The French.4 How many soldiers are Left in their unit after the attack? 80.5 How do the soldiers feel about the enemy?

They don't know the enemy personally nor want to shoot them.

Page 14: Unit 23 Communication Workshop Period 1 Listening & Speaking.

See the film extract. Mark the correct boxes.

• emperors and kings

• generals• manufacturers

• soldiers • nations of people

Second-listening

1 Who do they think starts wars? 2 What people do the soldiers think benefit from the war?

Page 15: Unit 23 Communication Workshop Period 1 Listening & Speaking.

See the film extract. Mark the correct boxes.

• emperors and kings • generals• manufacturers • soldiers • nations of people

Second-listening

1 Who do they think starts wars? 2 What people do the soldiers think benefit from the war?

Page 16: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Listen again and Fill in blanks

Third-listening

The film All Quiet On the Western Front was made in _____ at huge _______with what was then an enormous budget of one and a quarter million dollars. It came out only a ___________ after the end of the First World War and the film reflects the anti-war mood of many ____ people in this period. The movie was successful commercially and it won Oscars in Hollywood for Best Film and Best Director. It still remains one of the few early films watched by _____ audiences.

1930

dozen years

young

modern

expense

Page 17: Unit 23 Communication Workshop Period 1 Listening & Speaking.

The film shows examples of the enthusiasm for thewar in _____ which persuaded millions of young Europeansto join up and fought for their country. It follows a groupof young ______ soldiers from the moment they volunteerto the time when they actually go to the front in France.The young men are soon disappointed when they see thereality of war – constant bombing, _________________,horrific living conditions, mud and ___________. In onescene, the French attack the German lines and are cutdown by German machine guns. Then the Germans attackthe French but this time it is _____ the of the French todrive them back. In the battles, the German soldiers losea lot of men but find themselves in exactly the sametrenches as before. It is at this point in the film that thesoldiers talk about the war.

Third-listening

1914

German

senseless deathslack of food

turn

Page 18: Unit 23 Communication Workshop Period 1 Listening & Speaking.

First-Listening:

1 What are the man and woman arguing about?

Whether politics or history is a more worthwhile subject to study.

2 Who started the argument? The man What do you think is the best way to deal

with this situation? Discuss in pairs.

Listen to a conflict situation between two people and answer the questions.

Situational Dialogue

Page 19: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Situational Dialogue

Second-Listening: Listen again and Fill in blanks

M: I always think that studying history is a complete _____ of time and such an arbitrary, unimportant thing to study. It just ________ the past. Politics deals with the future.W: That's rubbish! When you study _______, you're just reading about theoretical systems like communism and socialism. In history, we study how these systems really worked and still do work in real life and by learning ___________ we can improve the future. For example the communist government in China has been really _________ at,..

wastelooks into

politics

from the past

successful

Page 20: Unit 23 Communication Workshop Period 1 Listening & Speaking.

M: Sure, but I'm a socialist and I believe that politics will _______ the liberation of the future. Everyone will be equal and no one will be poor.W: Do you possess a brain anywhere in your head? You don't know what you're talking about! Do you really think you're going to “_____ the future" after finishing your university politics course?! The future doesn't need ________ in my opinion! Especially not by you!

Situational Dialogue

Second-Listening: Listen again and Fill in blanks

lead to

free

liberating

Page 21: Unit 23 Communication Workshop Period 1 Listening & Speaking.

A Formal Telephone Conversation

1 How does the manager react at first? a) confidently b) nervously c) angrily

2 How does the manager try to sort out the conflict? a) she makes excuses b) she is rude to the customer c) she stays calm

3 How satisfied is the customer with the solution? a) very satisfied b) quite satisfied c) not satisfied

SpeakingListen to the telephone conversation between the manager of Fit Products and the customer. Answer these questions:

Page 22: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Speaking

1 Good morning. Fit Products Ltd. Can T help you? 2 Good morning. I'd Like to speak to the customer

service manager, please. 3 I still haven't had a reply. 4 I'm very sorry about that. 5 I'm extremely sorry to hear that. 6 On top of that, when I took the bike back to the shop,

the manager was extremely rude.

Classify the sentences from the phone call according to the following categories.Apologizing, Complaining,

Promising,Starting/Ending a call, Threatening

AA

C

C

S

S

Page 23: Unit 23 Communication Workshop Period 1 Listening & Speaking.

7 Unless I receive it, I'LL have to take Legal action. 8 Well, let me apologize for your experiences. 9 Well, I promise that you will get all your money back.

10 And we will Look into the subject of compensating you for your injury.

11 Thank you. I'll be in touch.

12 Goodbye, and thank you very much for calling.

SpeakingApologizing, Complaining, Promising,Starting/Ending a call, Threatening

A

P

P

E

T

E

Page 24: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1 Think of a product and where you bought it, what is wrong with it, what you want the company you bought it from to do.

2 Work in pairs, one as the manager and the other as the customer.

3 Act out the situation and come to an agreement.

4 Change roles and have another phone conversation.

SpeakingHave a telephone conversation about a faulty product.Refer to P28 Stage 3 or the following stages:

Page 25: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1 Review the new words and expressions learned for a dictation.

2 Do Ex.1 & 2 on P.74.

Homework

Page 26: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Unit 23Communication Workshop

Period 2 Writing

Page 27: Unit 23 Communication Workshop Period 1 Listening & Speaking.

A Letter of ComplaintLearning aims:•To write a letter of complaint.•To practise using the vocabulary

of complaints.•To practise using linking words

and expressions

Page 28: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Look at the advertisement on Page 26 and guess what is “Tour de France”.

Greetings and warming up

Is the advertisemen

t real? I don’t belie

ve it. And You ?

Page 29: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Lose at least 2 kilos a week by using

the Tour de France exercise bike

Page 30: Unit 23 Communication Workshop Period 1 Listening & Speaking.

sponsorn. 发起者 ; 主办者 ; 倡议者vt. 发起 ; 主办 ; 倡议

Word Study

Page 31: Unit 23 Communication Workshop Period 1 Listening & Speaking.

sponsor 奥运会官方赞助商 the offical sponor of the Beijing 2008 Olympic Games 1. Two Virginian Congressmen sponsored the bill.

2. It is a pity that he doesn't have enough money t

o sponsor the project.

Page 32: Unit 23 Communication Workshop Period 1 Listening & Speaking.

stable

n. 马厩 , 马棚a. 稳定的 , 安定的

* Who opened the stable door?   * This ladder isn't very stable.  

Page 33: Unit 23 Communication Workshop Period 1 Listening & Speaking.

intend v. 打算 , 想要 , 打算 , 计划

e.g. The chair was intended for you, but she took it away. 那把椅子原本是为你准备的,但是被她拿走了。

I intended to catch the early train, but I didn't get up in time. 我本来打算赶早班的火车,但是我起晚了。

Page 34: Unit 23 Communication Workshop Period 1 Listening & Speaking.

draft

n. 草稿 , 草图 , 汇票v. 起草 , 征兵

*He drew a draft of the car.   他画了一张汽车的草图。*Who will draft the document? 谁将起草起诉状?*John was drafted into the Army last year.   约翰去年被应征入伍。

Page 35: Unit 23 Communication Workshop Period 1 Listening & Speaking.

spray

n. 水沫 , 喷雾器v. 喷雾 , 扫射 , 喷射

* We parked the car by the sea and it got covered with spray. 我们把汽车停在海边,结果车上全是水沫。* He sprayed paint on the wall. 他把漆喷在墙上。

Page 36: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Dam n. 水坝* The dam was not strong enough to hold back the flood waters. 水坝不太坚固 , 挡不住洪水 .*The village was swept away when the dam burst. 村庄在水坝决堤时被冲走了。

Page 37: Unit 23 Communication Workshop Period 1 Listening & Speaking.

tram有轨电车

Page 38: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Thermos 热水瓶

Page 39: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Summary

• sponsor• stable• intend• draft• spray• dam• tram• thermos

n. 发起者 ; 主办者

v. 打算 , 想要n. 马棚 a. 稳定的

n. 草稿 , 草图 v. 起草 , 征兵n. 水沫 , 喷雾器 v. 喷雾 , 扫射

n. 水坝 n. 有轨电车

n. 热水瓶

Page 40: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1.Why does Jeffreys complain

for “Tour de France” ? 2.According to Jeffreys’s letter, do you know how to solve this problem?

While-reading 1

Page 41: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1.Why does Jeffreys complain for “Tour de France” ? He has been using the bike for a month in order to lose weight, but he seems to put on weight instead of losing weight.2.According to Jeffreys’s letter, do you know how to solve this problem? He would like to refund his money as soon as possible and pay compensation for the injuries that he has received.

Answers:

Page 42: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Match the titles (1-5) with the

paragraphs(A-E):Paragraph A

Paragraph B

Paragraph C

Paragraph D

Paragraph E

1. poor service

2. false claims

3. the product

4. money back

5. poor quality

While-reading 2

Page 43: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Linking Review

manner

condition

contrast

purposereasonresulttimeadditionrelative

so, as if

despite, unless, if

as though, not to, however

in order to

since, asso … that

as well as, not only…but also, either, also

that, which

after, just as, when, as soon as

Ex2. Read the letter. Classify the underlined Read the letter. Classify the underlined

linking words and expressions.linking words and expressions.

While-reading 2

Page 44: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1 Most people in Britain Live Longer than people did twenty years ago, and they are also better educated. (as well as) Most people in Britain Live Longer than twenty years ago ________________ better educated.2 Life expectancy has increased because health care and diet have improved. (due to) Life expectancy has increased ________________ _________________ health care and diet.3 People are more worried about crime but there is no proof that the streets are more dangerous. (in spite of) People are more worried about crime ______________________ no proof that the streets are more dangerous.

Linking Practise 1Use the words in brackets to paraphrase the sentences.

as well as being

improvements in due to improved/

in spite of there being

Ex.3 P74

Page 45: Unit 23 Communication Workshop Period 1 Listening & Speaking.

4 Students need to get a good job because they have to pay back the government for their education. (so that) Students need to get a good job ______________ pay back the government for their education.

5 More women work than ever before but they still earn only 80 percent of men's wages for the same jobs. (despite) ___________________________ than ever before, they still earn only 80 percent of men's wages for the same jobs.

Linking Practise 1Use the words in brackets to paraphrase the sentences.

so that they can

Despite more women working

Ex.3 P74

Page 46: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Linking Practise 2Combine the sentences using the linking in brackets.

I follow the instructions. It didn't work. (despite/although)Despite following the instructions, it didn't work.Although I followed the instructions, it didn't work.

It lost time. The alarm didn't work. (not only… but also…) Not only did it lose time, but also the alarm didn't work.

The zip broke. The heel fell off! (as well as )As well as the zip breaking, the heel fell off!

I switched it on. It made a funny noise. (Just/When) Just/When I switched it on, it made a funny noise.

You refund my money. I will take legal action. (unless)Unless you refund my money, I will take legal action.

Page 47: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Language points : 1.as soon as possible: 尽快。e.g: You should put on your clothes as soon as possible when you get up.

2. pay for: 偿还;赔偿。e.g: You should pay compensation for the injuries that I have received.

3. the more…, the more…: 越……,越……e.g: a. The more, the Better. 越多越好。 b. The harder you study, the better your marks will be. 你学习越努力,成绩就会越好。

4. in contact with: 与……取得联系。e.g: I have been in contact with Police Station for the accident.

5. look forward to doing something: 期望做某事。e.g: I am looking forward to hearing from you.

Page 48: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1. The more I get to know her, the more I like her.2. The more sport you play, the fitter you will get.3. The harder you study, the better your marks will be. 4. The faster the boat goes, the more spray there will be.5. The more dangerous the sport, the more I like it. 6. The older you get, the more difficult work becomes.7. The more it rains, the fuller the dam will get.8. The older the tram, the slower it goes.

Look at the examples, then use the cues to write similar sentences.

Ex3.P.27

Page 49: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1. as soon as possible

2. pay for

3. the more…, the more…

4. in contact with

5. look forward to doing

Language points Summary尽快

偿还;赔偿

越…越…

与…取得联系

期望做某事

Page 50: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Writing Methods• Letters are divided into personal

letters and business letters according to their writing ways.

• Before writing, remember to ask : for whom is the letter intended and

for what purpose.In a personal letter, you may have a casual and In a personal letter, you may have a casual and informal style, just like talking to a friend. As for a informal style, just like talking to a friend. As for a business letter, you should write it in a more formal business letter, you should write it in a more formal style, and the format is also different.style, and the format is also different.

Page 51: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Option 11. Read the exam question and underline

the key words. You have heard that the city

government is planning to build a road very close to the area where you live. Write to complain and to explain the effect of the project on you, your neighbors, and the surrounding area. If possible, suggest what actions should be taken to solve the traffic problem in a more friendly way.

Page 52: Unit 23 Communication Workshop Period 1 Listening & Speaking.

2. Think about your reader.1)Who are you going to write your letter to? a close friend\the government\a

stranger\...2)Why are you writing the letter? to amuse\apologize\persuade\complain\...3)What impressions do you want your

reader to have of you? friendly\polite but firm\rude\...4)What style of writing will your reader

expect? formal\semi-formal\informal and friendly

Page 53: Unit 23 Communication Workshop Period 1 Listening & Speaking.

3. Brainstorm the topic Discuss what reasons you could

give for objecting to the new road. And make your suggestions.

Objections Suggestions

… …

Page 54: Unit 23 Communication Workshop Period 1 Listening & Speaking.

4. Think about vocabulary. Brainstorm the words or phrases which may

be useful in your letter. Add more to the table.

The area now Problems with new road

green\unpolluted\safe\...

noise\accidents\pollution\...

Attention: you should use the correct forms of these words while writing.

Page 55: Unit 23 Communication Workshop Period 1 Listening & Speaking.

5. Think about format A letter of complaint is a formal letter. So where the following items should appear on the template? ·your address ·the greeting ( Dear X )

·the date ·your name ·closing phrase ( I look forward to hearing from

you.) ·the ending (Yours faithfully)

·the name and address of the recipient

Page 56: Unit 23 Communication Workshop Period 1 Listening & Speaking.

When you write a formal letter of complain:

1) Start your letter with a clear paragraph showing your reason for writing.2) Divide the body of your letter into

paragraphs by using the appropriate linking words and expressions.

3) Make sure you say what actions you expect to be taken about your complaint, such as an apology or compensation.

Page 57: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Your Writing Option 1

“You have heard that the city government is planning to build a road very close to the area where you live. Write to complain and to explain the effect of the project on you, your neighbors, and the surrounding area. If possible, suggest what actions should be taken to solve the traffic problem in a more friendly way.” (100 words or so)

Page 58: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Your Writing Option 2

Match the products (1-7) with the Key Words.1 a CD player 2 a pair of shoes or boots 3 a jacket 4 a mobile phone 5 a thermos 6 a digital watch7 a portable television

*it won't open * the zip broke *it won't work indoors *the heel fell off *the sound is distorted *the alarm doesn't work*the headphones don't work *it's not waterproof *the picture is bad*the color faded after one wash*it loses about five minutes every hour*it doesn't keep drinks hot or cold

Stage 1

Page 59: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Imagine you bought one of the products and sth.went wrong with it. Make notes about these things.*What went wrong with the product?*What false claims did the advertisement make?*What happened when you took it back to the shop?

Stage 2

Your Writing Option 2

Stage 3Organize your notes into four or five paragraphs.

Page 60: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Your demands

Your Writing Option 2

Layout of the body-writing

Introduction

Reasons for the complaint

Reactions to your complaint

Page 61: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Vocabulary And Sentences For ReferenceProducts: guarantee, receipt, serial number, date

of purchase

Criticisms: arrived (ate, poor quality, poor service, poor

workmanship, rude employees, it was so ... that I ... / it was not ... enough / it was too ...

Demands: pay compensation, refund money, replace the

product

Threats: go to court, go to the Consumer Association,

take legal action, write a letter to the local newspaper

Page 62: Unit 23 Communication Workshop Period 1 Listening & Speaking.

1 IntroductionI am writing to you about ... which I bought from ... on ...I enclose copies of the guarantee and the receipt.2 Reasons for the complaintIn your advert you claim that the watch is waterproof.The advert gave the impression that the jacket would last a lifetime. However, the first time I went swimming, the watch stopped working.

However, after only one wash, the colour had faded.

Vocabulary And Sentences For Reference

3 Reactions to your complaintWhen ~ took the ... back to the shop, the assistant said it was my fault and I hadn't read the instructions carefully.4 Your demandsI would like you to refund my money.Unless I receive a satisfactory reply, I will write to the Consumer Association.5 Format endingI look forward to hearing from you.

Page 63: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Let’s share our writings!

Post-writing

Assignment: Polish and evaluate your writing.

Idea Excellent

Good Acceptable

Layout Excellent

Good Acceptable

Language Excellent

Good Acceptable

Handwriting

Excellent

Good Acceptable

Page 64: Unit 23 Communication Workshop Period 1 Listening & Speaking.

Homework

1. Write a letter of complaint.

2. Review Perfective Verb Forms.

3. Do Ex. 4-6 on P.75.

Page 65: Unit 23 Communication Workshop Period 1 Listening & Speaking.