Unit 2 – Business Operations Chapter 7 Manager As Leader
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Transcript of Unit 2 – Business Operations Chapter 7 Manager As Leader
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General BusinessUnit 2 – Business Operations
Chapter 7Manager As Leader
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Text BookPg. 86
Computer Solutions for DisabilitiesPg. 87
Focus on Real Life
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LeadershipAbility to influence individuals &
groups to accomplish important goalsPeople may be the most important
resourceExpensive to hire, train & pay
Usually highest expense for company
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Human RelationsWay people get along with each
otherManager is effective if:
Get employees to work togetherGoals of company accomplished
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Leadership CharacteristicsUnderstandingInitiativeDependabilityJudgmentObjectivityConfidence
StabilityCooperationHonestyCourageCommunicationsIntelligence
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Managers & LeadersMust work well with people
More than ½ time spent interactingEmployees, customers, other business people & managers
Human relation skills determine success
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Manager SkillsSelf understandingUnderstanding othersCommunicationsTeam building
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Self UnderstandingUnderstand own strengths &
weaknessesHow you make decisionsHow you get along with othersCan’t be unfair or unpredictable
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Understanding OthersNotice similarities of people
Rather than focus on differencesKnow each persons:
Strengths & weaknessesSkills & abilities
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CommunicationsUnderstandable wordsMeaningful to receiverSpecificGood listenerRespectful
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CommunicationsFormal
Established & approved by companyLetters, memos, e-mails
InformalCommon, but unofficial
Chatting at lunch
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CommunicationsInternal
Managers, employees, work groupsExternal
Employees to customersCompany to suppliersCompany to company
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CommunicationsVertical
Up or down in companyManager to employee
HorizontalAcross same level
Manager to manager
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CommunicationsOral
Word of mouthWritten
Letters, memos, reports, e-mailsBody Language
Shows interest or locks out another
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Team BuildingHelp employees get along
Understand each otherUnderstand responsibilitiesCombine skills
Identify problemsSolve quickly
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Job SatisfactionSkills usedInteresting jobsIncome & benefitsManager who supportsManager who problem solves
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Job DissatisfactionBoring job
Doesn’t use skills or fulfillPoor working conditionsIneffective communicationLack of positive recognition
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Class WorkCW 7-1
Groups of 2-3Check if doneReview in class
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Influencing PeoplePosition InfluenceReward InfluenceExpert InfluenceIdentity Influence
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Position InfluenceAbility to get others to accomplish
tasks due to position heldInfluences pay raises, promotions,
job rating
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Reward InfluenceAbility to give or withhold
rewardsMoney, recognition, praise (good)Forced overtime, criticizing (bad)
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Expert InfluenceSpecial expertise or knowledge
Manager who is/was top salespersonNew salesperson looks up to manager
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Identity InfluencePersonal trust & respect
Well liked, looks out for groups best interest
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Work BookPg. 34
Applying Information Skills
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Best ManagerDevelops expert & identity
influence skillsEmployees will do minimal work if:
Manager uses position & reward onlyEmployees don’t trust or like manager
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Formal/Informal InfluenceFormal
Elected officialManager
InformalSelf appointed leaderWell liked employee
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Leadership StyleWay manager treats & directs
employeesBased on urgencyConfidence in employees
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Tactical ManagementManager is directive & controlling
Makes decisionClosely watches employees
Used in crisis – deadline approachingNew employeesLack of experience in group
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Strategic ManagementLeadership style where managers:
Less directiveInvolve employees in decision
makingSeek employee advice
Trust employees to do job
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When to Use…Tactical
Part time employeesUn motivated
employeesTime pressureNew task w/
inexperienced workersEmployees don’t what
decision making resp.
StrategicSkilled/experienced
employeesRoutine workEmployees enjoy work Improve group
relationships EmployeesEmployees want
responsibility
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Mixed ManagementCombined use of:
Tactical managementStrategic management
Depending on employee/situation
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Labor UnionEarly 20th century
Employers treated employees poorlyEmployees banded together to
form labor unionsNegotiated wages, benefits &
working conditions
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Labor UnionsEffective because they represent
large #’s of employeesPopularity peaked in 40’s & 50’s
More than 33% labor force belongedLess than 15% belong today
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Labor UnionsStrong union memberships:
Police & firefightersGovernment employeesTransportationConstruction
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Labor UnionsResolve conflicts between
employees & managementCollective bargaining
Agreement reachedWritten labor contract signed
Federal & state laws regulate relationship
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Movie TimeNorma Rae
CW 7-2
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Book TimePg. 94
Ethical PerspectivesBribery & Gift Giving
Answer 2 ?’sReview in class
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QuizQuiz 7-1
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Book TimePg. 99
Global NavigatorInternational Trade Intermediaries
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Work BookStudy Guide – pgs. 31-32
Groups 2-3Turn in one S.G.
Review in class
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The EndChapter 7