Unit 2: Analysis of Training Needs (TNA)

Objectives • To describe the purpose of need analysis.

• To understand the framework for conducting Training

Need Analysis.• To understand how TNA is done in IT Company.

• To understand the concept of Tailored Training.• List and describe the steps in conducting a needs

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Need Analysis Chart

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Model of Process When Performance Gap is identified

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Framework for Conducting Training Needs Assessment

• Organizational analysis involves determining the appropriate ness of training, given the company's business strategy, its resources available for training, and support by managers and peers for training activities.– Support of Managers and Peers– Company Strategy– Training Resources

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Cont’d…• Person analysis helps the manager identify

whether training is appropriate and which employees need training. When a problem, such as a performance deficiency, is identified, it is often unclear whether training is the solution. – Person characteristics– Input– Output– Consequences– Feedback

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Cont’d…• Task analysis identifies the conditions in

which tasks are performed. A job is a specific position requiring the completion of specific tasks. A task is a statement of an employee’s work activity in a specific job. A task analysis involves four steps:– Selecting the job to be analyzed.– Developing a preliminary list of tasks.– Verifying the importance of the tasks.– Identifying the KSA’s.

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Data Sources used in Training Needs Assessment

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Methods used in Training Needs Assessment

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Training Needs Assessment Process

Step 1: Identify Problem NeedsStep 2: Determine Design of Needs AnalysisStep 3: Collect DataStep 4: Analyze DataStep 5: Provide Feedback

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Approaches of TNA

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• Proactive TNA – That focuses mainly on an anticipated performance discrepancy in the future.– Organizational Analysis– Operational Analysis– Person Analysis

• Reactive TNA – That focuses on a perceived performance discrepancy in the present.– Organizational Analysis– Operational Analysis– Person Analysis

Data Sources for Operational Analysis

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Class Room Exercise 2• In a small group, analyze the job of a “student”. Identify

the duties and tasks required by them.• From these task, list the KSA’s that students need. Are

the members in your neighbor group deficient in any of these KSA’s?

• Now identify and list the workshops offered to students to help them be successful.

• Are these relevant to the KSA’s you identified?• What additional programs would you recommend be

offered?• Prepare a detailed report regarding your need analysis

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Summary and Reminders

This unit explained about the following: Meaning of Needs assessment Framework for Conducting Training Needs

Assessment Methods used in Training Needs Assessment Training Needs Assessment Process Approaches of TNA

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