in partnership with

Unique insights into the priorities of the country’s top IT executives.

#ITWebCIOSurvey18

About the survey

A comprehensive research report to be released in early 2019

Conducted online during September

2018

By invitation only to CIOs

and equivalent C-level IT

executives

170 valid respondents

Now in its fifth year

How many people does your company employ?

< 100 101-200 201-500 501-1000 1001-3000 3001-5000

18%

6%

17%

14% 15%

31%

Who do you report to?

CEO 48%

Executive board10%

CFO 14%

Director General 6%

Someone else 22%

In which industry does your company operate?

Financial services

IT Public sector

Professional services

Telecoms Traveland leisure

Construction and

engineering

Mining and resources

Healthcare Education

21%

14%13%

7%6%

5% 5%4% 4% 4%

2016 2017 20182015

To what degree is your role changing?

Changing roughly on par with comparable roles across the

industry

Changing drastically in responsibility and expectations

Modest changes, slower than industry standard

Not changing at all

Changing faster than similar roles in other organisations

34%

31%

22%

10%

2%

37%

31%

22%

10%

1%

30%

34%

19%

12%

5%

28%

33%

26%

9%

6%

What are the key factors driving the change in your role?

Strategic direction of

the business

Digital migration

Demand for more

innovation

Migration to cloud

Competition / disruptive

forces

Digital workplace

Enterprise mobility

Globalisation Emergence of chief

digital officer

64%60%

56%

49%44% 44%

36% 35%

19%

13%

Cost optimisation

What are your biggest concernswhen it comes to your ability to support business?

Inability to implement

fast enough to meet business

goals

Lack of skills

Inadequatebudget

Pressure to achieve

compliance

IT seen as a cost

centre

Complex/siloed

organisational structure

IT reduced

to technical support

role

Poor relationship

with business

executives

No direct access to the board

Poor relationship

with end users

68% 65%

44%37%

33% 31%

21%14% 13%

7%

Which activities take up the majority of your time?

Aligning IT with the business

Security / risk management

IT governance

Keeping abreast of new technology

Digital migration strategies

Driving business innovation

Supporting infrastructure

Measuring performance of IT systems

Discussing SLAs with service providers

Business governance and regulations

62%

55%

53%

49%

47%

46%

33%

28%

25%

24%

What will be your key focus areas in the next 12 months?

Develop / drive digital strategy

Strengthen security

Company-wide process innovation

Support new business / develop newproducts and services

Cost optimisation

Prepare for POPIA / GDPR compliance

Attract and recruit key skills

Develop / optimise cloud strategy

Increase employee productivity

Create a digital workplace

Maintain IT operations

61%

57%

49%

43%

43%

42%

39%

38%

38%

36%

34%

What best describes your IT operation’s relationshipwith business?

A work in progress Excellent Challenging Satisfactory

41%

27%

17%14%

What is your organisation’s approachto hiring permanent IT staff?

Undergoing restructuring / retrenching

Have an active internship initiative

Growing raw talent

Actively seeking staff in general

Increasing use of external contractors

Hiring is frozen

Actively seeking specific, core-area skills

4%

6%

10%

11%

14%

14%

43%

What is the size of your IT budget compared to last year?

Up — in line with CPI only Up — above CPI Flat Down

23%19%

13%

45%

How is the SA economy impacting your IT budget?

IT tasked withdriving cost savings

across business (not just IT)

Accelerate development of new business to increase

revenue

Cut IT budget across the board

Cut / freeze specificprojects to contain costs

48%

24%

15% 14%

Up – in line with CPI onlyUp – above CPIFlatDown

15%

26%

23%

35%

16%

30%

21%

33%

13%

25%23%

39%

13%

19%

23%

45%

Budget trend

2016 2017 20182015

What is the projected size of your IT budget for the year ahead?

UPp – in line with CPI only Up – above CPI Flat Down

25%

19%

8%

48%

Estimate the percentage of the IT budget you spend on the following type of activities:

Business as usual, ie keeping the lights on

Supporting business growth and process optimisation

Innovation and differentiation / digital transformation

51%

29%

28%

How is IT driving business innovation at your organisation?

IT is not expected todrive innovation

Have budget specificallyfor innovation

Have formal R&D team

Have processes togenerate ideas

IT seen as the major sourceof innovation

IT seen as supporter of business innovation, not an innovator 42%

38%

9%

5%

4%

3%

What is important when selecting a technology supplier?

Alignment with your technology and business strategy

Long-term strategic vision / product roadmap

Cost-effectiveness

Time to deploy new solutions

Integration with existing infrastructure

Access to local skillsand training

75%

70%

63%

46%

45%

44%

Across your existing key suppliers and their solutions,how satisfied are you in each category? (On a scale of 1 to 5)

Quality of local skills and resources

Speed to resolve problems

Ability to deliver projects on time

Ability to adapt to new business demands

ROI

Delivering the promised benefits

Longevity of solutions

Stability and interoperability

3.4%

3.3%

3.2%

3.2%

3.1%

3.1%

3%

3%

Panel discussion

#ITWebCIOSurvey18