Unilever Openflame Finance

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    Changing role of finance

    in FMCG company

    21st April 2008

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    Finance Depts.

    Tax

    Operational risks

    Financial accounting

    Transactional finance

    Management accounting

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    Financial vs. Mgnt accounting

    support in decision-making

    Future-oriented

    Non-financial measures as well

    Not-regulated

    Internal use only

    financial position of company

    past-oriented

    Financial measures

    Regulated by law & accounting

    rules

    for external purposes

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    Finance role evolution

    Collect, transform, analyse & support

    Business Partnering

    Role

    Value added BUT at high cost: job attractiveness

    and quality issues

    50% time 50% time

    Collect & Store

    Data Quality

    SAP BW

    Produce & deliver

    Finance Operations

    Efficiency

    Analysis & support

    Business Partnering

    Value added

    Role

    Benefit

    100% time100% time

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    What is the role

    of

    modern finance?

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    External orientation

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    Grow th League

    % SALES GROWTH MAT VS MAT LY LEAGUE

    1

    2

    3

    4

    5

    6

    7

    8

    9

    10

    ON 2005 DJ 2006 FM 2006 AM 2006 JJ 2006 AS 2006 ON 2006 DJ 2007 FM 2007 AM 2007

    Unilever Masterfoods Bielmar Heinz Raisio

    Danone Hochland Nestle Kamis Kraft

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    LIQUID TOILET C LEANERS brands market shares in TOT AL BALT ICS

    %MarketShare

    0.0%

    5.0%

    10.0%

    15.0%

    20.0%

    25.0%

    30.0%

    35.0%

    MA 2007JF 2007ND 2006SO 2006JA 2006MJ 2006MA 2006JF 2006ND 2005SO 2005JA 2005MJ 2005MA 2005 DOMESTOS

    HARPIC

    CILLIT

    BREF

    YP LO N

    CILLIT BANG

    DOSIA

    KOSLITA

    PRIVATELABEL

    BLUX

    UNILEVER

    Market shares in TCL market

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    TOP TEA BRANDS SHARES BALTICS- VALUE SHARE TOP TEA BRANDS SHARES BALTICS- VOLUME SHARE

    Market shares - tea

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    Simple information

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    33.5% 32.1% 31.6% 31.2% 32.3% 30.8% 1,569 4.8% 30.5% -3.0% 4,625 7.7% 31.2% -2.6% 9,310 7.4% 31.4% -2.9%

    15.4% 13.6% 14.3% 14.2% 16.1% 15.0% 748 8 .7% 14.5% -0.9% 2,253 20.0% 15.2% 0.4% 4,332 19.9% 14.6% 0.3%

    7.3% 6.7% 7.9% 7.2% 7.8% 7.9% 497 51.8% 9.7% 2.3% 1,256 43.3% 8.5% 1.6% 2,330 42.2% 7.9% 1.4%

    9.1% 8.7% 9.8% 9.2% 11.7% 9.3% 478 17.3% 9.3% 0.2% 1,494 30.4% 10.1% 1.1% 2,863 21.3% 9.7% 0.3%

    9.8% 9.4% 8.9% 10.1% 7.9% 10.2% 471 7 .4% 9.2% -0.7% 1,351 11.3% 9.1% -0.4% 2,757 20.9% 9.3% 0.3%

    5.5% 7.5% 8.3% 8.3% 6.8% 8.5% 399 62.3% 7.8% 2.2% 1,142 51.4% 7.7% 1.8% 2,329 55.7% 7.9% 1.9%

    5.1% 7.1% 7.8% 7.8% 6.3% 7.9% 373 63.0% 7.3% 2.1% 1,065 51.4% 7.2% 1.6% 2,183 55.8% 7.4% 1.8%

    7.4% 8.1% 7.5% 8.5% 7.5% 6.5% 337 1.7% 6.5% -0.9% 1,012 3.1% 6.8% -0.9% 2,204 7.3% 7.4% -0.7%

    6.8% 6.6% 6.2% 5.5% 5.8% 5.9% 319 5.7% 6.2% -0.6% 886 -2.7% 6.0% -1.2% 1,786 -5.1% 6.0% -1.4%

    3.9% 3.5% 3.9% 3.3% 3.5% 3.9% 229 32.1% 4.4% 0.6% 587 28.5% 4.0% 0.4% 1,115 26.5% 3.8% 0.3%

    2.9% 2.6% 3.1% 2.9% 3.3% 3.1% 219 71.1% 4.3% 1.4% 526 51.3% 3.5% 0.8% 950 54.4% 3.2% 0.8%

    4.0% 3.5% 3.3% 3.4% 3.2% 4.0% 206 16.8% 4.0% 0.1% 556 19.3% 3.7% 0.1% 1,059 16.6% 3.6% 0.0%

    3.2% 3.6% 2.8% 2.5% 2.3% 2.5% 129 -9.9% 2.5% -0.7% 364 -6.0% 2.5% -0.6% 801 10.4% 2.7% -0.2%

    2.3% 2.2% 1.6% 1.7% 1.2% 1.3% 67 -33.9% 1.3% -1.0% 189 -33.0% 1.3% -0.9% 466 -25.2% 1.6% -0.9%

    1.4% 1.1% 0.9% 0.8% 0.8% 0.7% 32 -50.0% 0.6% -0.8% 104 -33.5% 0.7% -0.5% 239 -24.3% 0.8% -0.4%

    11.6% 10.4% 9.6% 11.6% 9.3% 8.6% 209 -9.7% 8.1% -3.5% 633 42.0% 8.6%

    6.0% 5.3% 5.6% 8.0% 6.5% 5.6% 136 13.8% 5.2% -0.7% 422 82.0% 5.8%

    4.7% 4.5% 3.6% 3.2% 2.4% 2.7% 63 -32.9% 2.4% -2.3% 185 0.4% 2.5%

    0.9% 0.5% 0.4% 0.3% 0.4% 0.3% 10 -45.0% 0.4% - 0.5% 26 -12.5% 0.4%

    16.8% 16.6% 15.3% 15.6% 12.5% 15.1% 358 7 .0% 13.9% -2.9% 1,011 57.1% 13.8%

    11.5% 10.6% 12.5% 11.4% 12.3% 12.4% 376 63.9% 14.5% 3.0% 958 145.4% 13.1%

    14.8% 13.3% 13.5% 12.7% 15.2% 12.2% 295 0 .0% 11.4% - 3.4% 942 73.9% 12.9%

    11.2% 11.6% 10.2% 10.6% 9.4% 9.5% 236 5.5% 9.1% -2.1% 685 77.3% 9.4%

    3.0% 4.2% 5.6% 5.1% 4.7% 5.9% 149 150.3% 5.7% 2.8% 400 212.4% 5.5%

    3.8% 3.5% 3.1% 2.1% 2.2% 2.5% 58 -24.0% 2.2% -1.6% 169 25.6% 2.3%

    17.4% 16.1% 17.0% 16.1% 16.0% 17.7% 686 38.1% 20.3% 2.8% 1,555 29.5% 18.2% 1.9% 3,009 23.9% 17.3% 1.2%

    14.2% 12.7% 13.6% 13.0% 12.6% 14.3% 579 43.3% 17.1% 2.9% 1,275 33.4% 14.9% 2.0% 2,437 28.7% 14.0% 1.4%

    0.7% 0.7% 0.7% 0.6% 0.6% 0.6% 18 -10.2% 0.5% -0.2% 50 -15.8% 0.6% -0.2% 109 -33.2% 0.6% -0.5%

    2.5% 2.7% 2.7% 2.5% 2.8% 2.7% 89 23.8% 2.6% 0.1% 231 25.9% 2.7% 0.2% 463 31.2% 2.7% 0.3%

    15.7% 16.8% 15.6% 13.8% 15.3% 16.8% 559 24.9% 16.5% 0.8% 1,388 32.9% 16.2% 2.1% 2,753 31.3% 15.8% 1.9%

    12.5% 12.0% 11.0% 9.3% 11.0% 11.3% 372 4 .1% 11.0% -1.5% 947 -5.1% 11.1% -2.4% 1,896 -2.1% 10.9% -1.9%

    10.2% 9.7% 9.4% 9.3% 9.5% 9.5% 340 16.9% 10.0% -0.2% 831 15.0% 9.7% -0.1% 1,670 16.5% 9.6% 0.1%

    4.2% 4.7% 5.6% 8.0% 5.9% 6.1% 168 41.5% 5.0% 0.8% 477 50.9% 5.6% 1.3% 1,025 59.2% 5.9% 1.6%

    22.0% 20.0% 21.9% 22.0% 20.5% 22.2% 522 39.7% 25.6% 3.6% 1,174 31.9% 23.1% 2.8% 2,234 29.4% 22.2% 2.4%17.8% 15.5% 17.3% 17.2% 15.7% 17.7% 433 43.5% 21.2% 3.4% 944 33.5% 18.5% 2.5% 1,771 29.0% 17.6% 1.9%

    4.2% 4.6% 4.6% 4.8% 4.8% 4.5% 89 23.8% 4.4% 0.1% 231 25.9% 4.5% 0.4% 463 31.2% 4.6% 0.6%

    21.0% 20.4% 18.9% 17.7% 19.1% 18.7% 372 4 .1% 18.2% -2.8% 947 -5.1% 18.6% -4.1% 1,896 -2.1% 18.8% -3.4%

    15.4% 17.3% 15.3% 13.9% 15.5% 16.3% 322 22.9% 15.8% 0.3% 807 35.8% 15.9% 2.3% 1,580 38.0% 15.7% 2.6%

    13.0% 12.2% 11.8% 12.3% 12.6% 12.5% 272 23.6% 13.3% 0.4% 654 23.1% 12.8% 0.8% 1,257 26.9% 12.5% 1.1%

    4.4% 5.5% 5.0% 5.3% 4.6% 5.0% 94 26.4% 4.6% 0.2% 240 0.5% 4.7% -0.7% 504 -8.0% 5.0% -1.3%

    11.2% 11.0% 10.6% 10.0% 10.3% 11.3% 164 33.3% 12.9% 1.7% 381 22.7% 11.6% 0.8% 775 10.4% 11.0% -0.4%

    1.8% 1.8% 1.8% 1.3% 1.5% 1.6% 18 -10.2% 1.4% -0.4% 50 -15.8% 1.5% -0.5% 109 -33.2% 1.6% -1.1%

    17.0% 16.8% 16.8% 14.3% 15.6% 18.4% 237 27.7% 18.8% 1.8% 581 29.2% 17.7% 2.0% 1,174 23.3% 16.7% 1.2%

    12.7% 14.7% 13.1% 10.4% 10.6% 12.1% 158 13.1% 12.5% -0.3% 387 8.6% 11.8% -0.7% 856 1 6.2% 12.2% 0.2%

    13.3% 11.5% 11.6% 10.0% 10.8% 11.0% 140 -3.8% 11.0% -2.2% 360 3.2% 11.0% -1.2% 770 13.5% 11.0% -0.1%

    8.6% 9.2% 10.6% 13.9% 11.4% 10.6% 117 24.7% 9.2% 0.7% 339 34.3% 10.3% 1.5% 770 42.6% 11.0% 2.2%

    9.4% 10.4% 10.0% 9.2% 8.6% 8.5% 103 0.2% 8.2% -1.3% 276 2.7% 8.4% -1.0% 644 15.0% 9.2% 0.0%

    6.5% 6.4% 6.3% 6.2% 5.7% 5.2% 68 -4.0% 5.4% -1.1% 177 -7.3% 5.4% -1.3% 413 -6.9% 5.9% -1.3%

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    13,1

    TR '06

    5,5

    Price

    5,5

    CPP

    -7,0

    ToT

    0,1

    Vol/Mix -1,4

    Costs

    4,8

    A&P

    -1,5

    Indirects

    19,2

    TR '07

    20xx Profit Variance

    14.5

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    6%9%

    5%

    6%

    1%

    17%

    7% 6%

    26%

    14%3%

    5%

    8%

    4%

    4%

    1%0%

    4%

    29%

    16%

    14%

    15%

    Sales structure

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    Media spent

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    Media spent per category in 20xx-20xx

    TEA YF BOULLIONS&SOUPS SPREADS DRESSINGS &

    SAUCES

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    6P - Advertising

    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    50

    0 200 400 600 800 1000

    GRPs

    Awareness

    increasing

    returns

    diminishing

    returns

    sharply

    diminishing

    returns

    MAC

    min

    MAC

    max

    The awareness percentages are at the agreed frequency, assuming memory decay

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    Promo evaluation

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    Promotions

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    Source of incremental sales???

    Cannibalization?

    Other UL customers?

    Stock loading? Time phasing?

    SUPER

    Do we want that?

    New consumers?

    Loyal consumers?

    Increased consumption?

    Competition?

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    Close-to-business

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    Economic update

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    Economic update Baltic countries

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    Innovative tools

    for

    Innovative Business Partnering

    DMUU

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    DMUU

    Results expectations

    calibrated sensibly

    Better decision-making

    Key success factors

    Risk awareness

    Focus on key areas

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    Innovation Tracking

    Feb '05 Mar '05 Apr '05 May '05 Jun '05 Jul '05 Aug '05

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    Buying Behaviour

    Market Dynamics

    and

    Financial Return

    6Ps

    (Brand Levers)

    Volume

    Price

    NPS/Value

    Loyalty

    Purchase frequency Pack size boughtPenetration

    Volume Market Size Volume Share

    Value Market Size Value Share

    Market growthEconomy, Trends, Development

    Profit

    Pack ProductProposition Promotion PricePlace

    Margin

    6P Brand Growth Model

    6P Brand HealthBrand Communication Customer Extended

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    STRONG AND WEAK PROFILES

    - | + - |+ - | + - |+

    Weak Strong

    +3.

    1+9.3

    0-

    5.2

    Conviction

    Advantage

    Performance

    Relevance

    Presence

    rand VoltageThe Brand Voltage is asummary measure of

    the brands growth

    potential. A high

    voltage indicate thebrand is likely to

    maintain or grow share.

    With a low voltage a

    brand can still grow, but

    will have to work harder

    to stand still, and will

    over time be more

    vulnerable.

    rand SignatureThe BrandSignature

    helps

    understanding

    the brands

    strengths and

    weaknesses

    in comparison

    with brands in

    the same

    category.

    6P - Brand Health /Activation Development Innovation Supply Chain Other

    Olympic Classic Tiger Specialist

    Defender Fading Weak Clean Slate

    ?

    Purchasing Behaviour can be measured by Value share, penetration, loyalty (behavioural +

    attitudinal), total turnover

    Operational Factors are

    Distribution, relative price, SOS / SOM, Promotional

    pressure

    Consumer Mind and Quality are measured by

    Brand Health Check Pyramid, Brand Signature, Brand

    typology, Brand Voltage

    Behavioural Strength Purchasing BehaviourMeasured By

    Executional Strength Operational FactorsMeasured By

    Attitudinal StrengthConsumer Mind

    and QualityMeasured By

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    MMM

    quantify effectiveness of drivers

    remove trend and analyse movement around them

    distinguish true cause and effect from spurious relationships

    0

    500 000

    1 000 000

    1 500 000

    2 000 000

    2 500 000

    lis 97 maj 98 pa 98 maj 99 pa 99 kwi 00 pa 00

    TVAdvertising0

    500

    1000

    1500

    Print0

    10,000

    20,000

    30,000

    40,000

    Coupon0

    50,000

    100,000

    150,000

    Feature0

    50

    100

    150

    Display0

    10

    20

    30

    40

    50

    60

    Featuresand Display

    0

    10

    20

    30

    40

    AveragePrice

    24

    26

    28

    30

    32

    Value Drivers Sales

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    Marketing Mix model - what is it?

    Econometric model to measure the short term impact of

    different elements of the marketing mix on sales

    0

    5

    10

    15

    20

    25

    30

    35

    40

    1988 1990 1992 1994 1996 1998 2000

    0

    5

    10

    15

    2025

    30

    35

    40

    1 988 1 990 1 99 2 19 94 19 96 19 98 2 000

    Advancedeconometricanalysis

    Total Sales

    TV Advertising

    PromotionWorks on historical data to

    provide a basis for

    decisions about the future

    M k ti Mi M d lli

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    Marketing Mix Modelling

    Price drives growth?

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    Price drives growth?

    1977 1978 1979 1980 1981 1982 1983 1984 1985 1986 1987 19880

    500

    1,000

    1,500

    2,000

    2,500

    3,000

    3,500

    2,200

    2,400

    2,600

    2,800

    3,000

    3,200

    3,400

    VOLUME Real PRICE

    VOLUME Real PRICE

    2,200 2,400 2,600 2,800 3,000 3,200 3,4000

    500

    1,000

    1,500

    2,0002,500

    3,000

    3,500

    Real Price

    Volume

    1977

    1978

    1979

    1980

    1981

    1982

    1983

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    Growth drivers quantified

    Growth is accounted for by:

    - Sampling 20%

    - Distribution 15%

    - Habits 15%

    - Advertising 10%

    - Price 40%

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    Modern finance

    Expertise jobs

    Financial accounting

    Business Partnering

    Promo evaluation

    MediaBusiness info

    External view

    Economy

    Close-to-business

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    The EndThank you