Unified software to manage the omnichannel era
-
Upload
anthony-robinson -
Category
Retail
-
view
74 -
download
1
Transcript of Unified software to manage the omnichannel era
Retail Software to Manage the OmniChannel EraDriving Profit with the Right Technology for Growing Businesses
Welcome to today’s Webinar, presented by:
Today’s Speakers:Steve Tuszynski – SAP Business One Consultant, Vision33Scott McMahon – General Manager, zedSuite Integration SolutionsMike Banwart – Sr. Channel Sales Manager, SPS Commerce
AGENDA
• The Retail Landscape – past & present• How do we define Omnichannel?• The Burden on Retailers• How to Address the Challenges• The Right Technology for Retail• Case Studies• Questions
The Retail Landscape 2009 vs. Today
e-commerce
social media
mobile
@ digital presence
retailer
vendor
Consumer 3PL
Omnichannelnon-existent
2009
“The Amazon Effect”
Consumers are driving
tremendous change in retail
1Omnichannel
capabilities are a strategic necessity
2Retail Business
Networks make omnichannel integration possible
3
SPS 2015 Retail Insight Report from RSR Researchhttp://www.spscommerce.com/edi-resources/research/
The consumer is in charge
fact
omnichannel [om-nee chan-l]1. A consistent consumer shopping experience,
regardless of where the consumer chooses to engage a retailer (or supplier)
The Age of the Customer is a 20-year business cycle where the most successful companies will reinvent themselves to systematically
understand & serve increasingly powerful customers.
Retail Management Pains
• Labor/Transport costs too high• Poor in-stock performance• Lack of visibility between departments and supply chain• Slow reaction to competitors• No click & collect• Damage & shrinkage too high• Inefficient processes across all departments• Slow ROI on marketing efforts and technology• Declining market share and sales• Inability to sustain growth rate & respond to business/consumer requirements
Retail Systems Outdated
• Retail info systems were built to fit a store, not a customer or supply chain community
• Painful System Upgrades, all need to be re-invented– Digital Presence – Planning & Allocation Systems– ERP Systems– Order Management Systems– Warehouse Management Systems– Inventory
• Impossible Integration Challenges:– Legacy integration models inadequate– Traditional business relationship prevent omnichannel success
Innovative businesses continuously exploit digital technologies to create both new sources of value for customers and increase operational agility in servicing their customers.
© 2015 Forrester Research, Inc.
How the Best Technology performs in Retail
End to End Retail Management Solution Seamless and deep integration with SAP suite of Business Management Applications Highly scalable - From single store to hundreds of stores globally Ease of deployment, use and maintenance Low Cost of Ownership
1 System for all business data
Loyalty Gift Cards
Point of Sale
Online Shopping
ERP Solution
Multi-Store & Franchises
CRM
After Sales Service
Planning & Merchandising
Analytics
Store Management
One Business. One System.
Proactively Focus on What’s ImportantWorkflow-based alerts to monitor, notify and trigger auto-responses when important business events occur
Eliminate Barriers & RedundanciesInformation captured is instantly accessible in the entire system, eliminating redundant data entries and errors in different systems
Integrate All Critical Business FunctionsManage your entire business end-to-end across sales, customers, purchasing, inventory, operations, financials and HR functions, all in a single system
SAP Business One Core Functions
Business Benefits of SAP Business One
• Affordable, Easy to use
• All data in a single centralized location
• SAP Crystal Reports for reporting and analysis
• Full-featured business management solution
• Used in 150+ countries with 43 localizations
• Open integration framework
• Fast Return on Investment
• Flexible, extendable and can grow with you
• Available anytime, anywhere and on any
device.
Retail Benefits of SAP Business One
• Fast, easy to access and accurate transaction processing
• Microsoft Word, Excel and Outlook integration
• Remote support platform for diagnostics and troubleshooting
• Reduce reconciliation by closing the loop between sales, credit card
payment and bank statements
• Reduce inventory costs through accurate and streamlined inventory and
distribution processes
• Increase agility and increase customer satisfactions by anticipating
customer demand and responding quickly
BUILT ON THE COMMERCE PLATFORM
SPS COMMERCE – CLOUD RETAIL LEADER
COMMERCE APPLICATIONS
SPS Commerce & zedSuite Partnership
SPS Commerce Cloud EDI connected by zedSuite
___________________________________________________________________________________________________________________________
Seamless EDI Integration
• Deepest level of integration between your ERP solution and your trading partners
• Built exclusively to connect SAP Business One to the SPS Universal Network
• Integrated EDI TransactionsOUTBOUND PURCHASE ORDER (850), FUNCTIONAL ACKNOWLEDGEMENT (997), INBOUND SHIPMENTS (856) AND INBOUND INVOICES (810).
• Complete Data IntegrationSAP Business One sales, invoicing, production, scheduling, and shipping data is all fully integrated - eliminating any manual process.
• Connect with and do Business with More Trading Partners
Standardized document formats widen your business market to over 55,000 trading partners using SPS Universal Network exclusively.
• Unparalleled Connectivity with any System or Solution
Built on the power of zedSuite’s zed Interconnect - you can integrate new and/or existing Web applications with SPS Commerce Cloud EDI.
• Benefit from managing all data with 1 single program
zedSuite Connector EDI
Multiple Transactions & User InterfaceiVend POS – Transaction Processing
iVend POS can be used with both Keyboard and Touch Screen equipment
Sale Sale Return Sale Exchange
Sales Order booking / Order fulfillment
Quotation / Convert quotation to Sales Order or Sale
Layaway booking/ fulfillment
On Account Payment
Capturing Lost Sales
iVend POSTransactions supported on
With real time visibility of inventory for all stores and warehouses at the POS.
Customer Credit & Automatic Price Determination
Display customer balance and credit limit on the POS
Automatic price determination at POS
Automatic Tax determination at POS
Override price, discounts and taxes on the POS
Easily look up quantity on hand and item attributes, as well as display a picture
Easily manage / create customer records from the POS
Cash ManagementiVend POS – Transaction Processing
Create and track the cash being disbursed and collected from each POS from the start till end of each day, maintain opening balances, till counts and in/outs
Facility to book petty expenses at the POS
Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Traveler's Check
Item description override on POS: Used for selling open items and special order items tied to a single item master record
Attach reason code to transactions: POS user can be prompted for a reason code for executing a specific transactions
Add sale level comments at the POS: can be printed on the receipt
All tenders, including custom and loyalty points
Vision33 Customer: San Jose Sharks
• SAP Business One • Sporting Goods/Apparel• 22 POS, 22 Locations• Mobile POS• 15K Transactions Nightly • Real Time Inventory Monitoring• Integration to ECC 6.0
• SAP Business One• Hardware, Home Centers• 150 POS, 41 Locations• Promotions, Gift Cards• Coupons• Loyalty• Inventory Planning/Forecasting
Vision33 Customer: Valu Home Center
• SAP Business One• Specialty Retail• 160 POS, 160 Locations• Promotions, Gift Cards• eCommerce• Inventory Mgt.• Inventory Planning/Forecasting
Vision33 Customer: Showcase
Under ArmourLarge Enterprise Customer Success Story
• Leading athletic company in the US with global presence• Industry: Apparel & Textile Products • Annual Revenue: $4 Billion• Solution: SAP Business One Core Implementation with International
Blueprint Rollout
• Supports rapid deployment of subsidiary operationsSAP Business One
• Integrates headquarters/SAP ECC with subsidiary operations
SAP Business One Integration Framework (SAP B1iF)
• Local market Consulting to meet legal requirements, language etc.Localizations
• Custom application development of industry vertical solutionAdd-Ons – Apparel
SUMMARY
• We are in the customer era• In order to stay competitive in the
omnichannel marketplace, we must adapt quickly
• The right technology allows businesses to remain agile and provides access to all the data needed to make informed decisions.
• Choose the right implementation partners who are invested in your success.
Questions?
Please stay in touch
spscommerce.com vision33.com ivend.com zedsuite.com
Mike Banwart Sr. Channel Sales ManagerSPS [email protected]
Steve TuszynskiSAP Business One Consultant Vision33312.893.5545 ext. [email protected]
Scott McMahonGeneral ManagerzedSuite Integration Solutions415.403.0888 ext. [email protected]