Unified Communications · Whether delivered through the cloud (a hosted or...

When your employees are well connected, they can be more productive. This is vital to the success of any business competing in the digital economy.

Employees and customers want to be in touch using real-time Unified Communications (UC) channels like instant messaging, texting, video conferencing, and voice calling. Employees also expect to use collaboration tools like presence, desktop and data sharing, and email/voice mail integration to conduct business. Unless you satisfy these Unified Communications preferences, your business could be left behind.

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S O L U T I O N O V E R V I E W

Unified Communications

FOR MORE INFORMATION, CONTACT YOUR XO UNIFIED COMMUNICATIONS SALES REPRESENTATIVE, VISIT XO.COM OR CALL 866.349.0134

Why XO for UC? XO Communications offers a full portfolio of enterprise-grade UC services for businesses. XO Communications joins UC applications that previously were delivered independently by different providers, including voice, into a consistent interface, and presents them intelligently across wired and wireless devices in ways that delight your employees and customers.

Whether delivered through the cloud (a hosted or unified-communications-as-a-service offering), through equipment housed at your business location (a premise-based offering), or using a combination of these methods, XO can accommodate and grow with your business at any stage of UC adoption. Arrange and customize your business communication tools for different workgroups in an office, on-the-road, or from home.

Since our UC services are delivered over the award-winning, private XO network, you can be confident of higher quality and reliability than you would receive from a provider whose services depend on the public Internet. With more than 1.5 million business VoIP subscribers, XO has the expertise, capabilities, awards and industry recognition to help you realize the many benefits of UC.

U N I F I E D C O M M U N I C A T I O N S S O L U T I O N O V E R V I E W


Connect Your Voice over IP (VoIP) and UC Network

Hosted PBXIntegrate Voice and UC in the Cloud

Get the all-in-one solution that uses a private cloud to deliver UC, mobility, video conferencing, audio and desktop conferencing, inbound contact center functions, high-definition voice, and advanced calling features across multiple business locations. Among many other advantages:

• Enjoy predictable, per-user pricing and free calling among connected locations

• Alleviate the capital and operational costs of buying, managing and upgrading expensive phone lines, systems and software.

XO Hosted PBX packages all of the telephony and UC features needed by most businesses into one of the most comprehensive UC-as-a-Service offerings in the marketplace. As more businesses of all sizes move business communications to the cloud, our most popular UC service is ready with the right mix of Unified Communications and collaboration features.

Enterprise SIPManage VoIP and UC across the Enterprise Using Your MPLS Network

Simplify, streamline and reduce the costs of managing voice services across your distributed enterprise. Large enterprises with multiple locations and high bandwidth requirements can centralize the existing phone systems at one or a few primary locations, and use the company network or XO MPLS IP-VPN service to deliver Voice over IP (VoIP) and UC to branch locations. Achieve a converged SIP service that:

• Reduces the costs of managing and maintaining local voice lines and equipment from multiple carriers serving different locations

• Eliminates long-distance charges among networked sites

• Can burst periodically above purchased bandwidth for busy calling periods

• Will automatically re-route incoming calls in the event of service disruption.

For multiple location businesses that have recently purchased and want to extend the life of their own IP-PBX or Session Border Controller (SBC) phone systems, Enterprise SIP is an ideal choice.

SIPConsolidate Voice and Data over One Circuit at Individual Locations

Businesses with one or only a few locations can save money using SIP Trunking instead of older, switched telephone lines. When you replace multiple leased business lines into a location with a single SIP trunk, you can handle both Voice over IP (VoIP) and data over one circuit. SIP Trunking can be used with your existing IP-PBX or Session Border Controller (SBC) equipment. Beyond savings, SIP Trunking:

• Boosts your voice network capacity

• Enables you to enjoy the productivity benefits of VoIP using the IP-PBX investments you’ve already made at each location.

IP FlexIntegrate Voice and UC Using Equipment at Each Location

Companies with one or more locations can simplify voice and data services using the award-winning VoIP over IP bundle from XO. This premise-based service combines a full package of basic business communications solutions for small and mid-size businesses including local and long distance voice, Internet access, and multiple calling features for each location. It’s all consolidated on one invoice from a single provider and is available for a low, flat monthly rate.



IP Flex with VPN Integrate Voice and UC with Data Networking Using Equipment at Each Location

Securely connect multiple locations and simplify wide area networking. The premise-based IP Flex with VPN service gives you all the benefits of VoIP and a private data network in one service. Businesses like banks, insurance companies, retail chains, restaurants, hotel operators and media companies benefit from a comprehensive voice and network solution for all of their locations. XO Communications is one of the only service providers to offer this com bination of services in one affordable package for businesses with large numbers of small branches.

The XO WorkTime mobility application, a choice of long distance plans as well as domestic and international toll-free numbers can be added to any XO Voice over IP service.

Hosted ExchangeUpgrade to Microsoft Hosted Exchange 2013 for UC

Boost employees’ productivity and realize significant cost savings by seamlessly moving from an older version of Microsoft® Exchange® server e-mail messaging system to Hosted Exchange 2013. Gain predictable, per-user pricing, better security and reliability than you’ve experienced with your earlier version as XO hosts the service for your business. Easily integrate Microsoft Sharepoint® and Lync® applications, and maintain a consistent email inbox, calendar, and contacts experience across the desktop, Internet browser and mobile phone. PC and Mac compatible.

Solve Mobility and BYOD Concerns

XO WorkTime™Eliminate the headaches and costs of mobile device management

With the ever-increasing use of Bring Your Own Device (BYOD) to work, you can balance employees’ desires to use their own personal devices for work with your need to control corporate data on their devices. The cloud-based WorkTime mobility application encompasses UC across distance and device, and is available with all of our Voice over IP services.

• Accommodate increasing numbers of mobile and remote employees who want to maintain privacy of their personal information, apps and phone numbers on their own devices

• Allow employees to make and receive calls, and use Unified Communications applications, from a business office number tied to your company calling plan

• Standardize IP telephony across your business and combine business-related voice usage under one plan on one invoice.


XO Communications provides the technology that helps business and wholesale customers compete in a hyper-connected economy. In the U.S., XO owns and operates one of the largest IP and Ethernet networks that customers rely on for private data networking, cloud connectivity, Unified Communications and voice, Internet access, and managed services.


FOR MORE INFORMATION, CONTACT YOUR XO UNIFIED COMMUNICATIONS SALES REPRESENTATIVE, VISIT XO.COM OR CALL 866.349.0134

Create a Customer Contact Center

Contact Center On DemandEasily Align your Contact Center Resources with Customer Demand

For businesses that require a very robust and interactive contact center for agents geographically spread out across many locations, XO offers the centralized Contact Center on Demand service. Reduce your costs of managing customer interactions, and integrate multiple types of communications media into one contact center platform that’s especially designed for today’s e-commerce environment. Be able to:

• Set up and scale operations quickly to accommodate incoming call volumes

• Integrate phone, chat, email and social media in one solution

• Gain extensive analytics capabilities and management tools that make it easy to track and report on campaign results, agent performance and more.

Hosted PBX Contact Center Feature Package

Companies that simply need the basic inbound contact center capabilities should consider our Hosted PBX service Contact Center Feature package. This feature package is ideal for small to medium size businesses with single or multiple locations that want a simple, hosted, business-grade contact center integrated with business communications from a single provider.

Intelligent Call Routing

Use the cloud to route incoming calls to specific locations using rules designated by you that are based on information provided by the network, your callers or data entered by your customers. Intelligent Call Routing:

• Improves response times and customer satisfaction

• Eliminates lost revenue because of missed calls

• Enables you to automatically re-route inbound calls in the rare event of an unforeseen disaster that interrupts your communications network.

Interactive Voice Response

Initiate cloud-based Interactive Voice Response capabilities that automate repetitive tasks and increase your capacity to receive inbound calls without customers getting a busy signal. With cloud-based Interactive Voice Response service from XO, you can:

• Reach out to customers with an important service message whenever needed

• Direct calls to the right agents in your company

• Help customers get the information they want as quickly as possible.

Outbound Call Notification

With a cloud-based, automated outbound call notification service, your business can quickly share important messages with customers and other constituents. Be able to securely reach a targeted list of contacts without having to buy new equipment.

Virtual Hold

Avoid making your customers frustrated by having to wait on hold and repeat information to multiple agents. Instead, use your existing Automatic Call Distributor (ACD) and our patented call-handling queuing application to give your customers a choice of how and when they interact with you. With Virtual Hold, your customers can simply request a call back from an agent trained to answer their specific questions.

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