UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18...
Transcript of UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18...
![Page 1: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/1.jpg)
Click to edit Master subtitle style
The journey from a 'local' intranet to a global digital workplace at UNICEFSydney – 6 June 2018
@ernstdecsey #DEX18
![Page 2: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/2.jpg)
2 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP@ernstdecsey #DEX18
![Page 3: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/3.jpg)
3
So
urc
e:
htt
p:/
/sh
iftt
oh
ap
py.c
om
h
ttp
s://
go
o.g
l/b
mfZ
PT
Our journey involved BIG shifts
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 4: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/4.jpg)
4
We focused on users
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 5: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/5.jpg)
5
We focused on users
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
https://digitalworkplace.wordpress.com/2012/07/13/building-a-perfect-intranet-using-lego-blocks
![Page 6: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/6.jpg)
6
We focused on users
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 7: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/7.jpg)
We set our direction
7
“PFP aims for an Intranet that will be the starting place
to find information or access platforms that
support every aspect of the Private Sector family's
work. Interactive by nature, the new Intranet will provide
a unified user experience and consistent look &
feel and will deliver what its audiences need at any time,
wherever they are located. It will be developed on
SharePoint 2013 online, and will offer an intuitive and
simple to use web publishing interface for publishers.”(Intranet concept note)
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 8: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/8.jpg)
We took bold decisions
8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 9: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/9.jpg)
We consolidated information
9 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 10: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/10.jpg)
We delivered new features
10 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 11: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/11.jpg)
@ernstdecsey #DEX1811 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
We reassured our audience
![Page 12: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/12.jpg)
12 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
We got inspired from the web
![Page 13: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/13.jpg)
13 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Not an easy journey
![Page 14: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/14.jpg)
14 @ernstdecsey #DEX18
Effort + robust methodology
+ talented team = success!
The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 15: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/15.jpg)
15 @ernstdecsey #DEX18
“Compared to the old PFP Intranet, how does the new Intranet make you feel? (more smileys = happier)”
500
%
I am really
impressed by the
new design, very
user friendly !
It’s looking great – 2
min in!
4.5
The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Well received and appraised
![Page 16: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/16.jpg)
16 @ernstdecsey #DEX18
New
-6%
New
106%
15%
9%
-22%
-15%
28%
24%
88%
52%
24%
0 1000 2000 3000 4000 5000 6000 7000 8000 9000 10000
Announcements
Market intelligence
Best practices
News
For PFP Staff
Individual fundraising
Emergencies
Communicating UNICEF's message
Content topics
Partnerships and advocacy
Meetings and events
How we work
Homepage
Q4, 2017 Q1, 2018
The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Continuous increased usage
![Page 17: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/17.jpg)
Most proud of
17 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 18: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/18.jpg)
18 @ernstdecsey #DEX18
observe, listen
ideate together
specify, prioritize
build, validate
The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Not the end… this is a journey
![Page 19: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/19.jpg)
19 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Continuously observing and listening
![Page 20: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/20.jpg)
20 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Ideating together
![Page 21: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/21.jpg)
21 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Specifying and prioritizing
![Page 22: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/22.jpg)
22 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Building and validating
![Page 23: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/23.jpg)
23
htt
ps:
//g
oo
.gl/
sNF
dkZ
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
The pioneer effect
![Page 24: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/24.jpg)
24
“Typically major intranet projects are run out of head office,
with substantial budgets and the latest technologies. In theory, the
new intranet is then rolled out across the organisation, to
the farthest corners of the globe. But this is where the problems
start. What works in New York, Frankfurt, London or Paris, doesn’t necessarily work in Singapore, Sydney, Beijing or Rio. Resources are
tighter, needs are different, and cultures vary. What some
organisations are discovering is that the greatest source of
innovation is not the latest technology in head office, but
the solutions already developed in far-distant locations.”
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
(James Robertson, 2011)
Where is the source of innovation..?
![Page 25: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/25.jpg)
25 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Top-down, consultative
and freedom within a framework
• Need to use the core components of the digital
workplace
(e.g. document management, login…)
• Need to comply with standards of the digital
workplace
(e.g. security, architecture, design, branding…)
![Page 26: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/26.jpg)
htt
ps:
//g
oo
.gl/
fSu
qH
M
26 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Local solutions go through
an agreed upon
prioritization process to
become global
An ‘app market’ philosophy
![Page 27: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/27.jpg)
27 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Ideally in a culture where
one can experiment
and take risks
Freedom within a framework
![Page 28: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/28.jpg)
28 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
htt
ps:
//g
oo
.gl/
gP
2H
rz
Increases chances of
not going ‘hors pistes’
![Page 29: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/29.jpg)
29 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
Liberates and takes
advantage of local
energies and resources
![Page 30: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/30.jpg)
30 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
Allows to be closer
from user needs and
more reactive
![Page 31: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/31.jpg)
31 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
Encourages
entrepreneurial spirit
within the organization
![Page 32: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/32.jpg)
32 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
Promotes rewards and
recognition
![Page 33: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/33.jpg)
33 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
Freedom within a framework
… and potentially gives place to disruptive
solutions
![Page 34: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/34.jpg)
34
Happy?
@ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF PFP
![Page 35: UNICEF PFP Intranet rethink journey · 2020-01-24 · We took bold decisions 8 @ernstdecsey #DEX18 The journey from a 'local' intranet to a global digital workplace at UNICEF - UNICEF](https://reader033.fdocuments.us/reader033/viewer/2022043012/5fa8dd1d9a07ef058170398f/html5/thumbnails/35.jpg)
© U
NIC
EF
/MLI
A2
00
9-0
01
63
/PIR
OZ
ZI
THANK YOU!
https://www.unicef.org.au
Ernst Décsey
@edecsey