unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good...

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unforgettable family escapes All-inclusive fun for all ages it’s the little things

Transcript of unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good...

Page 1: unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good hands while the grown-ups take a break. Our highly-trained G.Os will ensure your kids

unforgettable family escapesAll-inclusive fun for all ages

it’s thelittlethings

Page 2: unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good hands while the grown-ups take a break. Our highly-trained G.Os will ensure your kids

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When we say fun for the whole family, we mean it. Take it from our guests across generations.

bridging the generation gap

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award-winning family funWe’re proud to have our many of our Asia Pacific resorts selected for travel awards including:

ACHIEVEMENTMost Family-friendly destination (International)

AWARDMother & Baby Magazine (Editor's Choice), 2009

ACHIEVEMENT#1 Best resorts for families in Japan

AWARDReaders’ Choice Awards 2018

ACHIEVEMENT#1 in Top 25 Hotels for Families in Asia

AWARDTripAdvisor Travelers’ Choice Awards 2013

ACHIEVEMENTSilver Winner of Best Family Resort, Asia

AWARDTravvy Awards, 2016

your dream familydestination for 70 years

Since opening our doors in 1950, family has been at the heart of Club Med. To us, all-inclusive doesn’t just mean full board. It also means every guest, no matter how little, feels included.

NowClub Med Bali launchesAmazing Family programme, first resort in Southeast Asia

2018Club Med Sanya, Chinalaunches Amazing Familyprogramme

2005Launched Club Med Passworld®, a club tailored for teens

1987First international skiresort, Club MedSahoro, Hokkaido,opens in Japan

1979First Club Med resort in Asia,Club Med Cherating Beachopens its doors to welcomeits first family

1967Founded world’s first Kids’ Club, Mini Club Med

1950The quest forhappiness begins

2017Amazing Family programmewas developed to cater to thechanging family travel trends

2015Introduced Club Med CREACTIVEby CIRQUE DU SOLEIL where kidssoar into the skies – a pioneer inbringing circus activities to vacations

NOW

1950’s

1950’sACHIEVEMENT#1 Hotel for a Family Trip

AWARDExpat Living Singapore Readers’ Choice Awards 2019

NOW

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everything you need for a perfect family vacation, included

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ACCOMMODATIONA comfortable haven to lounge about all day, or to unwind in after a string of thrilling activities.

ALL-DAY GOURMET DININGSavour a smorgasbord of international and local delights for breakfast, lunch and dinner. Be spoilt for choice and dig in.

PREMIUM OPEN BARWhile the kids play, kick your feet up with a beachside Margarita, or make dinner extra special with a glass of Merlot.

SPORTS & ACTIVITIESWhy not pick up a new skill? We have a host of sports to broaden your horizons, from golf and paddleboarding to sailing.

KIDS CLUBS FROM 4 TO 17 Y/OLeave your kids in good hands while the grown-ups take a break. Our highly-trained G.Os will ensure your kids enjoy fun activities like skiing, flying trapeze and archery in a safe environment.

LIVE ENTERTAINMENTOur G.O.s aren’t just skilled at sports. See a whole new side of those friendly faces with their daily evening performances where they sing, dance and delight with their infectious energy.

COMPLIMENTARY WI-FIStay connected no matter where you are in the resort with high-speed wi-fi.

TRAVEL INSURANCEYour holiday isn’t hassle-free until you have total peace of mind. Our basic travel insurance covers loss of personal items, cancellations and delays.

FLIGHTS AND TRANSFERSWhen you book flights with us, you enjoy free transfers to and from the resort.

A vital part of making your stay as smooth and vibrantas possible—our G.Os (Gentil Organisateur). Ask anyClub Med guest what made their stay so memorable and they’ll mention their favourite G.O. From teaching you new skills, to entertaining you with nightly performances, these friendly, highly-trained professionals are the heart and soul of Club Med.

just G.Ofor it

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As pioneers of the all-inclusive vacation concept, we've perfected the art of hassle-free vacations. In Club Med, parents can always say 'Yes' to their kids.

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your kid’s everyneed, consideredGet into vacation mode faster with less worries; we've got it covered.

Tip: Make the flight more enjoyable for your kids with some books, games and chewy sweets to help with the ear popping effect.

*Bugaboo prams are currently exclusive to Club Med Bali

Our family rooms are spacious enough to accommodate up to 6 people. When parents need a little quiet time, opt for interconnected rooms, so you have the peace of mind that your kids are one door away.

Connecting Family Rooms

Travel light, your all-inclusive package comes baby-ready. Your room will be equipped with a cot, bottle warmers, baby bath, highchairs, potty and prams from reputable brands like Bugaboo*.

Baby Welcome Pack

We have a special corner stocked with baby food like sweet and savoury purees, as well as meal prep equipment like blenders, sterilisers, mineral water, microwave and bottle warmers. Everything you need to prepare your kid’s meal is in a one-stop station.

Baby Corner

Kids have more autonomy at Club Med.We give kids the opportunity to develop confidence by giving them the opportunity to do grown-up activities too. Order a juice at the bar with step-up stools, learn mini golf, archery and even the flying trapeze.

Kid-friendly Facilities

We understand that it’s not just babies that need special care. For your 4-10 year olds, we’ll prepare stools, kid-sized dental kit, bath amenities, slippers and bathrobes.

Mini Welcome Pack

Our main restaurants have a dedicated section of dishes that we know the young ones love. You don't have to worry about fussy eaters, we know they will love these.

Kid-friendly Food Corner

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+Available at additional cost

a space for every generation to createtheir own experiencesFrom big to small, we guarantee fun for all.

Baby Club Med®: Our youngest guests get the specialised care they need with activities and babysitting services+.

For the little ones

Passworld: The sky’s the limit for your budding adults, with programmes tailored especially for teens.

While the kids are off having fun, grown-ups can take the chance to unwind and learn what it truly means to vacation hassle-free.

For mums & dads

• Morning power walk

• Arts and crafts

• Aperitif

• Spa+

• Aqua gym

For grandmasand grandpas

• Exclusive Zen pool

• Spa+

• Sports and we-time activities

• Bar & parties

If the bars and parties mum and dad visit aren’t quite your scene, take things slow with an energising power walk, or a therapeutic arts and crafts session.

With G.Os that specialise in childcare at every age, and a curated set of activities for each age group, you can be rest assured that your kids’ needs come first.

Mini Club Med®: Let your kids learn new skills with a schedule full of hands-no activities.

Petit Club Med®: From Baby Gym to arts and crafts, your toddlers will be well-occupied+.

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making every family getaway amazingThere is no better time to bond than on a Club Med vacation. Our new Amazing Family program ensures that you and your loved ones bring home lasting memories and a bag full of stories to tell. Choose from a weekly schedule of activities designed for quality family bonding. After all, on an all-inclusive holiday, you've got nothing but time.

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TIME TO MOVEChallenge the whole family in high-energy games like our Slip & Slide, Soccer Bumper or Kite Competition. With plenty of unique memories filled with laughter, everyone’s a winner.

TIME TO PLAYGiant Twister, Giant Molkky, giant heaps of fun. Our host of oversized board games let you discover new sides of your family without the distraction of screens. Just disconnect and play.

TIME TO QUESTPlug in to the Club Med Play app and you’re off on

a treasure hunt. Not only can you explore our many attractions, you also uncover hidden treasures

across the resort, like local culture, flora, fauna and wildlife. To succeed in this mission,

teamwork is key.

TIME TO CAREMake your vacation an extra meaningful one with lessons in caring for the environment, your kids and even yourself. From local cuisine classes to nature observations, the whole family walks away enriched with new knowledge and experiences.

TIME TO CELEBRATELet the kids show you how it’s done. There’s no better way to break down barriers and unleash your inner child than with our Colour Party, Bubble Party and Inflatable Castle.

TIME TO CARETIME TO MOVE

TIME TO QUEST

TIME TO CELEBRATE

TIME TO PLAY

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PETIT CLUB MED® (2 to 3 years)

All that energy from the terrific twos and threes are put to good use through sports, crafts, expression, and games. We’ve even got a Baby Gym, where your tiny tots can bounce around on mini-trampolines or refine their motor skills on our play mat. Not to worry, our watchful G.O.s will be guiding them every step of the way.

BABY CLUB MED® (4 to 23 months)

In the capable hands of our childcare-trained G.O.s, our littlest guests will be fully occupied with outdoor walks, nursery rhymes, lessons in motor skill techniques and music appreciation. They can even enjoy a little after-hours playtime with the Pyjamas Club® from 7pm-11pm.* Here, parents get some extra time off as our G.O.s specialising in early childhood read stories and play games to help lull them to sleep.

MINI CLUB MED® (4 to 10 years)

With your kids split into different groups (4-5 years, 6-7 years, and 8-10 years), they’ll get the care and attention

needed for young ones their age. They can bring home confidence after a

leap of faith on the flying trapeze, learning a new skill at

cooking classes and much more with new international friends. They can even treat YOU to a meal at the Family Experience Restaurant, where the kids run the show

PASSWORLD (11 to 17 years)

Let your young adults develop new friendships among teens from diverse cultural backgrounds. At Passworld,

teens can engage in cool activities like film design, mixing

at a DJ booth and video games. They can even be primped and pampered with

beauty treatments at our Teen Spa*.

big experiences forthe little ones

Our variety of kids’ programmes are tailored to offer kids of every age group an exciting, educational experience they’ll treasure for life.

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*Available at additional costs

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tailored for your tots

BIG SAVINGS FOR YOUR TINY TOTSWe’re all about putting family first with lower rates for our younger guests.

FREE Up to 40% off Up to 20% off

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DISCOUNT

AGE 0-4 12-17

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MORNING AFTERNOON EVENING

8am-9pm dailyactivities by the hour at Mini ClubMini ClubWelcome

FlyingTrapeze

ArcheryMini Golf

Mini Tennis

Swimming

Lunch

Windsurfing

Arts & Crafts

Snorkeling

Outside Games

Yoga

FamilyGames

PerformanceRehearsal

Mini ClubEvent

Mini ClubPerformance

BeachTime

Dinner with Family

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placing your kids in caring handsOur childcare experts are fully equipped to ensure that your little ones are safe and enjoy an adventure they'll never forget.

ZaizaiEnglish, Mandarin,

Bahasa, FrenchChong

English, Mandarin,Bahasa

CedricFrench, English,

Creole

RachelEnglish, French

JuliusEnglish, Bahasa

AdalineEnglish, Korean

YuliaEnglish, Bahasa

NatsukiEnglish, Japanese

AngelaEnglish, Mandarin

CarolEnglish, Mandarin,Cantonese, Bahasa

VeronikaBahasa, French,

English

MichelleEnglish, Mandarin

AshleyEnglish, Mandarin

JuneKorean, English,

Mandarin ErickEnglish, Bahasa

PengEnglish, Mandarin

SkyMandarin, English

AuroraMandarin, English

JoeyMandarin, English

SimanjuntakEnglish, Bahasa

JuniantyEnglish, Bahasa

ValentineFrench, English,

Spanish

DiengEnglish, French

DaheenEnglish, Korean

AndinaEnglish, Bahasa

AlyssaEnglish, Bahasa

JessieEnglish, Mandarin

DanielEnglish, Bahasa

TaufikEnglish, Bahasa

AngelEnglish, Bahasa

As of April 2019

Close to 200 Mini Club G.Os

across 12 APAC resorts dedicated

to looking after your little ones

MizukiJapanese, English,

Mandarin

RamaBahasa, English,

FrenchEstrella

Spanish, English,French

IfqaEnglish, Dhivehi

GauthierEnglish, French

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Watch your child ace their first snow experience under the guidance of certified G.Os with skiing and snowboarding classes from age 4.

With our range of activities, every child has the freedom to try new things, pick up skills and make new friends from all over the globe, even without the supervision of mum and dad.

welcome to winter wonderland sun, surf, sand

fun all year round

Included in your package are ski passes for instant access to the slopes, plus ski lessons from ages 4 and up provided by the best accredited national ski schools.

No lessons required. Whether it’s dog-sledding or air boarding, all you have to do is hop on, and enjoy the ride.

Kids aged 8 and up are in for a treat with snowboarding lessons. After strapping in, they’ll learn to glide down

slopes, turn and control their speed amidst stunning views of alpine caps and fir trees.

Snow or sunshine, we’ve got a suite of lessons and activities for kids to safely explore brand new experiences.

SKIING

SLEDDINGSNOWBOARDING

Anyone from age 4 and up can overcome their fear of heights with basic acrobatic moves. Watch your kid’s confidence soar, with the full security of a harness and safety net.

FLYING TRAPEZE

Our weekly Mini Club performances are a great way for kids to overcome stage fright and warm up to the spotlight. With our friendly G.Os providing guidance and moral support, and plenty of new friends your kids can display their dancing and acting skills in a comfortable environment.

STAGE PERFORMANCES

Learning hand-eye coordination skills has never been more fun. Kids aged 6 and up can hone their agility with provided bows, arrows, arm and finger protectors.

ARCHERY

*Available at additional costs

Snowshoeing1

Snow Trekking2

Ice Fishing*3

Gym4

Darts5

Table Tennis6

Ski Simulator7

Snow Tubing8

Pool9

Sauna10

Swimming11

Yoga & Pilates12

Fitness Class13

Zumba14

Outdoor Hot-tub15

Climbing Wall16

Dance17

Drawn Sled19

Alpine Skiing20

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Horse Riding*18

moreactivitiesfrom snow to sun

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Paddleboarding

Bocce Ball

Power Walk

Water Polo

Windsurfing

Aquafitness

Golf

Snorkeling

Sailing

Kayaking

Tennis

Yoga

Gym

Volleyball

Football

Mountain Biking

Badminton

Basketball

Table Tennis

Juggling

Trekking & Hiking

Fitness Class

Darts

Zumba

Dance

Table Pool

SwimmingSquash 24

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and more...

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Relaxation#1

Been on a holiday in the past 1 year

Hong Kong, Australia, Taiwan,Japan, South Korea, India,Indonesia, Thailand, Malaysia,Singapore and China

5500 respondents

travel insights ofthe New Asian Elite families

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RESEARCH DESIGN

PROFILE

28 yrs+, male and female

Research period: Q1 2019

13%: 0 kids

87%: 1 or more kids

19%: Single / Living alone

5%: In a committed relationship

2%: Divorced / Widowed / Separated

74%: Married

MARITAL STATUS

WHY DO THEY TRAVEL?

WHAT’SSTOPPING THEM?

LIFESTYLE

KIDS IN HOUSEHOLD ATTITUDE

INSIGHTS

Club Med is BEST in class amongst top hospitality brands for being most

kid-friendly

POPULAR TYPES OF HOLIDAYS

LEVEL OF INVOLVEMENT IN HOLIDAY PLANNING

HOW DO THEY SEE CLUB MED?

90% of people have rated

their stay experience as excellent and good

3 in 5 have have been to a beach holiday

1 in 4 haveever been ona ski holiday

1 in 4 have ever been on a cruise

With kids Without kids

THOUGHTFULSPENDERS

I am a brandconscious person(74%)

TRAVELIN STYLE

I save money so I can spend on leisure / entertainment / enjoyment(87%)

BRANDAFFINITY

I usually compare products across apps to get the best price(85%)

FAMILYORIENTED

I would pay morefor sustainable / eco-friendly products(83%)

Experience different cultures, cuisines and places

WITHOUT KIDS

Good opportunity to spend time with family and a great experience for kids

WITH KIDS

Rated #1 for its wide range of activities which includes trapeze, archery,

snorkeling and more

168 million travellers1 across Asia Pacific

€162.9 billion2

POTENTIAL MARKET SIZE

#1

#1 barrier for vacationtravel is limited time

82% of New Asian Elites find the Premium All-Inclusive

concept appealing

PREMIUMALL-INCLUSIVE

CONCEPT

5

4

3

2

1

82%

# # %

Location

Month ofHolidays

Accomodation53%

46%

55%53%

53%

44%

46%46%

64%

62%

54%

55%

62%

55%

Durationof Stay

Budget

Transport

Activities

Travellers from Indonesia, Thailand and Malaysia tend to holiday with kids

Most Japanese travellers are interested

in understanding the history of their holiday

destinations

20% of New Asian Elites trust review sites more than families and friends when researching about their holiday

Cost of travel do not

affect Taiwanese travellers as much as ensuring that holiday activities involve the whole family

MostSouth Korea and Hong Kong

travellers travel to experience new cultures

25% more Australians

prefer holidays on a beach than in a city

Travellers from China are 66% more likely to travel

for better health

Singaporeans

are 50% more likely to have gone on a snow holiday to escape the heat

1Asian elite/total surveyed x APAC population = potential market size2From survey respondants average spend on holiday

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worldwide leader of resorts

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Around 70 sun & mountain destinations worldwide.

BaliIndonesia

Bintan IslandIndonesia

GuilinChina

PhuketThailand

YabuliChina

Finolhu VillasMaldives

BeidahuChina

Kabira IshigakiJapan

KaniMaldives

Tomamu HokkaidoJapan

Cherating BeachMalaysia

Sahoro HokkaidoJapan

SanyaChina