unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good...
Transcript of unforgettable family escapes - Club Med · KIDS CLUBS FROM 4 TO 17 Y/O Leave your kids in good...
unforgettable family escapesAll-inclusive fun for all ages
it’s thelittlethings
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When we say fun for the whole family, we mean it. Take it from our guests across generations.
bridging the generation gap
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award-winning family funWe’re proud to have our many of our Asia Pacific resorts selected for travel awards including:
ACHIEVEMENTMost Family-friendly destination (International)
AWARDMother & Baby Magazine (Editor's Choice), 2009
ACHIEVEMENT#1 Best resorts for families in Japan
AWARDReaders’ Choice Awards 2018
ACHIEVEMENT#1 in Top 25 Hotels for Families in Asia
AWARDTripAdvisor Travelers’ Choice Awards 2013
ACHIEVEMENTSilver Winner of Best Family Resort, Asia
AWARDTravvy Awards, 2016
your dream familydestination for 70 years
Since opening our doors in 1950, family has been at the heart of Club Med. To us, all-inclusive doesn’t just mean full board. It also means every guest, no matter how little, feels included.
NowClub Med Bali launchesAmazing Family programme, first resort in Southeast Asia
2018Club Med Sanya, Chinalaunches Amazing Familyprogramme
2005Launched Club Med Passworld®, a club tailored for teens
1987First international skiresort, Club MedSahoro, Hokkaido,opens in Japan
1979First Club Med resort in Asia,Club Med Cherating Beachopens its doors to welcomeits first family
1967Founded world’s first Kids’ Club, Mini Club Med
1950The quest forhappiness begins
2017Amazing Family programmewas developed to cater to thechanging family travel trends
2015Introduced Club Med CREACTIVEby CIRQUE DU SOLEIL where kidssoar into the skies – a pioneer inbringing circus activities to vacations
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1950’s
1950’sACHIEVEMENT#1 Hotel for a Family Trip
AWARDExpat Living Singapore Readers’ Choice Awards 2019
NOW
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everything you need for a perfect family vacation, included
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ACCOMMODATIONA comfortable haven to lounge about all day, or to unwind in after a string of thrilling activities.
ALL-DAY GOURMET DININGSavour a smorgasbord of international and local delights for breakfast, lunch and dinner. Be spoilt for choice and dig in.
PREMIUM OPEN BARWhile the kids play, kick your feet up with a beachside Margarita, or make dinner extra special with a glass of Merlot.
SPORTS & ACTIVITIESWhy not pick up a new skill? We have a host of sports to broaden your horizons, from golf and paddleboarding to sailing.
KIDS CLUBS FROM 4 TO 17 Y/OLeave your kids in good hands while the grown-ups take a break. Our highly-trained G.Os will ensure your kids enjoy fun activities like skiing, flying trapeze and archery in a safe environment.
LIVE ENTERTAINMENTOur G.O.s aren’t just skilled at sports. See a whole new side of those friendly faces with their daily evening performances where they sing, dance and delight with their infectious energy.
COMPLIMENTARY WI-FIStay connected no matter where you are in the resort with high-speed wi-fi.
TRAVEL INSURANCEYour holiday isn’t hassle-free until you have total peace of mind. Our basic travel insurance covers loss of personal items, cancellations and delays.
FLIGHTS AND TRANSFERSWhen you book flights with us, you enjoy free transfers to and from the resort.
A vital part of making your stay as smooth and vibrantas possible—our G.Os (Gentil Organisateur). Ask anyClub Med guest what made their stay so memorable and they’ll mention their favourite G.O. From teaching you new skills, to entertaining you with nightly performances, these friendly, highly-trained professionals are the heart and soul of Club Med.
just G.Ofor it
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As pioneers of the all-inclusive vacation concept, we've perfected the art of hassle-free vacations. In Club Med, parents can always say 'Yes' to their kids.
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your kid’s everyneed, consideredGet into vacation mode faster with less worries; we've got it covered.
Tip: Make the flight more enjoyable for your kids with some books, games and chewy sweets to help with the ear popping effect.
*Bugaboo prams are currently exclusive to Club Med Bali
Our family rooms are spacious enough to accommodate up to 6 people. When parents need a little quiet time, opt for interconnected rooms, so you have the peace of mind that your kids are one door away.
Connecting Family Rooms
Travel light, your all-inclusive package comes baby-ready. Your room will be equipped with a cot, bottle warmers, baby bath, highchairs, potty and prams from reputable brands like Bugaboo*.
Baby Welcome Pack
We have a special corner stocked with baby food like sweet and savoury purees, as well as meal prep equipment like blenders, sterilisers, mineral water, microwave and bottle warmers. Everything you need to prepare your kid’s meal is in a one-stop station.
Baby Corner
Kids have more autonomy at Club Med.We give kids the opportunity to develop confidence by giving them the opportunity to do grown-up activities too. Order a juice at the bar with step-up stools, learn mini golf, archery and even the flying trapeze.
Kid-friendly Facilities
We understand that it’s not just babies that need special care. For your 4-10 year olds, we’ll prepare stools, kid-sized dental kit, bath amenities, slippers and bathrobes.
Mini Welcome Pack
Our main restaurants have a dedicated section of dishes that we know the young ones love. You don't have to worry about fussy eaters, we know they will love these.
Kid-friendly Food Corner
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+Available at additional cost
a space for every generation to createtheir own experiencesFrom big to small, we guarantee fun for all.
Baby Club Med®: Our youngest guests get the specialised care they need with activities and babysitting services+.
For the little ones
Passworld: The sky’s the limit for your budding adults, with programmes tailored especially for teens.
While the kids are off having fun, grown-ups can take the chance to unwind and learn what it truly means to vacation hassle-free.
For mums & dads
• Morning power walk
• Arts and crafts
• Aperitif
• Spa+
• Aqua gym
For grandmasand grandpas
• Exclusive Zen pool
• Spa+
• Sports and we-time activities
• Bar & parties
If the bars and parties mum and dad visit aren’t quite your scene, take things slow with an energising power walk, or a therapeutic arts and crafts session.
With G.Os that specialise in childcare at every age, and a curated set of activities for each age group, you can be rest assured that your kids’ needs come first.
Mini Club Med®: Let your kids learn new skills with a schedule full of hands-no activities.
Petit Club Med®: From Baby Gym to arts and crafts, your toddlers will be well-occupied+.
making every family getaway amazingThere is no better time to bond than on a Club Med vacation. Our new Amazing Family program ensures that you and your loved ones bring home lasting memories and a bag full of stories to tell. Choose from a weekly schedule of activities designed for quality family bonding. After all, on an all-inclusive holiday, you've got nothing but time.
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TIME TO MOVEChallenge the whole family in high-energy games like our Slip & Slide, Soccer Bumper or Kite Competition. With plenty of unique memories filled with laughter, everyone’s a winner.
TIME TO PLAYGiant Twister, Giant Molkky, giant heaps of fun. Our host of oversized board games let you discover new sides of your family without the distraction of screens. Just disconnect and play.
TIME TO QUESTPlug in to the Club Med Play app and you’re off on
a treasure hunt. Not only can you explore our many attractions, you also uncover hidden treasures
across the resort, like local culture, flora, fauna and wildlife. To succeed in this mission,
teamwork is key.
TIME TO CAREMake your vacation an extra meaningful one with lessons in caring for the environment, your kids and even yourself. From local cuisine classes to nature observations, the whole family walks away enriched with new knowledge and experiences.
TIME TO CELEBRATELet the kids show you how it’s done. There’s no better way to break down barriers and unleash your inner child than with our Colour Party, Bubble Party and Inflatable Castle.
TIME TO CARETIME TO MOVE
TIME TO QUEST
TIME TO CELEBRATE
TIME TO PLAY
PETIT CLUB MED® (2 to 3 years)
All that energy from the terrific twos and threes are put to good use through sports, crafts, expression, and games. We’ve even got a Baby Gym, where your tiny tots can bounce around on mini-trampolines or refine their motor skills on our play mat. Not to worry, our watchful G.O.s will be guiding them every step of the way.
BABY CLUB MED® (4 to 23 months)
In the capable hands of our childcare-trained G.O.s, our littlest guests will be fully occupied with outdoor walks, nursery rhymes, lessons in motor skill techniques and music appreciation. They can even enjoy a little after-hours playtime with the Pyjamas Club® from 7pm-11pm.* Here, parents get some extra time off as our G.O.s specialising in early childhood read stories and play games to help lull them to sleep.
MINI CLUB MED® (4 to 10 years)
With your kids split into different groups (4-5 years, 6-7 years, and 8-10 years), they’ll get the care and attention
needed for young ones their age. They can bring home confidence after a
leap of faith on the flying trapeze, learning a new skill at
cooking classes and much more with new international friends. They can even treat YOU to a meal at the Family Experience Restaurant, where the kids run the show
PASSWORLD (11 to 17 years)
Let your young adults develop new friendships among teens from diverse cultural backgrounds. At Passworld,
teens can engage in cool activities like film design, mixing
at a DJ booth and video games. They can even be primped and pampered with
beauty treatments at our Teen Spa*.
big experiences forthe little ones
Our variety of kids’ programmes are tailored to offer kids of every age group an exciting, educational experience they’ll treasure for life.
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*Available at additional costs
tailored for your tots
BIG SAVINGS FOR YOUR TINY TOTSWe’re all about putting family first with lower rates for our younger guests.
FREE Up to 40% off Up to 20% off
4-11
DISCOUNT
AGE 0-4 12-17
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MORNING AFTERNOON EVENING
8am-9pm dailyactivities by the hour at Mini ClubMini ClubWelcome
FlyingTrapeze
ArcheryMini Golf
Mini Tennis
Swimming
Lunch
Windsurfing
Arts & Crafts
Snorkeling
Outside Games
Yoga
FamilyGames
PerformanceRehearsal
Mini ClubEvent
Mini ClubPerformance
BeachTime
Dinner with Family
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placing your kids in caring handsOur childcare experts are fully equipped to ensure that your little ones are safe and enjoy an adventure they'll never forget.
ZaizaiEnglish, Mandarin,
Bahasa, FrenchChong
English, Mandarin,Bahasa
CedricFrench, English,
Creole
RachelEnglish, French
JuliusEnglish, Bahasa
AdalineEnglish, Korean
YuliaEnglish, Bahasa
NatsukiEnglish, Japanese
AngelaEnglish, Mandarin
CarolEnglish, Mandarin,Cantonese, Bahasa
VeronikaBahasa, French,
English
MichelleEnglish, Mandarin
AshleyEnglish, Mandarin
JuneKorean, English,
Mandarin ErickEnglish, Bahasa
PengEnglish, Mandarin
SkyMandarin, English
AuroraMandarin, English
JoeyMandarin, English
SimanjuntakEnglish, Bahasa
JuniantyEnglish, Bahasa
ValentineFrench, English,
Spanish
DiengEnglish, French
DaheenEnglish, Korean
AndinaEnglish, Bahasa
AlyssaEnglish, Bahasa
JessieEnglish, Mandarin
DanielEnglish, Bahasa
TaufikEnglish, Bahasa
AngelEnglish, Bahasa
As of April 2019
Close to 200 Mini Club G.Os
across 12 APAC resorts dedicated
to looking after your little ones
MizukiJapanese, English,
Mandarin
RamaBahasa, English,
FrenchEstrella
Spanish, English,French
IfqaEnglish, Dhivehi
GauthierEnglish, French
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Watch your child ace their first snow experience under the guidance of certified G.Os with skiing and snowboarding classes from age 4.
With our range of activities, every child has the freedom to try new things, pick up skills and make new friends from all over the globe, even without the supervision of mum and dad.
welcome to winter wonderland sun, surf, sand
fun all year round
Included in your package are ski passes for instant access to the slopes, plus ski lessons from ages 4 and up provided by the best accredited national ski schools.
No lessons required. Whether it’s dog-sledding or air boarding, all you have to do is hop on, and enjoy the ride.
Kids aged 8 and up are in for a treat with snowboarding lessons. After strapping in, they’ll learn to glide down
slopes, turn and control their speed amidst stunning views of alpine caps and fir trees.
Snow or sunshine, we’ve got a suite of lessons and activities for kids to safely explore brand new experiences.
SKIING
SLEDDINGSNOWBOARDING
Anyone from age 4 and up can overcome their fear of heights with basic acrobatic moves. Watch your kid’s confidence soar, with the full security of a harness and safety net.
FLYING TRAPEZE
Our weekly Mini Club performances are a great way for kids to overcome stage fright and warm up to the spotlight. With our friendly G.Os providing guidance and moral support, and plenty of new friends your kids can display their dancing and acting skills in a comfortable environment.
STAGE PERFORMANCES
Learning hand-eye coordination skills has never been more fun. Kids aged 6 and up can hone their agility with provided bows, arrows, arm and finger protectors.
ARCHERY
*Available at additional costs
Snowshoeing1
Snow Trekking2
Ice Fishing*3
Gym4
Darts5
Table Tennis6
Ski Simulator7
Snow Tubing8
Pool9
Sauna10
Swimming11
Yoga & Pilates12
Fitness Class13
Zumba14
Outdoor Hot-tub15
Climbing Wall16
Dance17
Drawn Sled19
Alpine Skiing20
21 Snow Sledding
22 Table Pool
Horse Riding*18
moreactivitiesfrom snow to sun
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Paddleboarding
Bocce Ball
Power Walk
Water Polo
Windsurfing
Aquafitness
Golf
Snorkeling
Sailing
Kayaking
Tennis
Yoga
Gym
Volleyball
Football
Mountain Biking
Badminton
Basketball
Table Tennis
Juggling
Trekking & Hiking
Fitness Class
Darts
Zumba
Dance
Table Pool
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and more...
Relaxation#1
Been on a holiday in the past 1 year
Hong Kong, Australia, Taiwan,Japan, South Korea, India,Indonesia, Thailand, Malaysia,Singapore and China
5500 respondents
travel insights ofthe New Asian Elite families
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RESEARCH DESIGN
PROFILE
28 yrs+, male and female
Research period: Q1 2019
13%: 0 kids
87%: 1 or more kids
19%: Single / Living alone
5%: In a committed relationship
2%: Divorced / Widowed / Separated
74%: Married
MARITAL STATUS
WHY DO THEY TRAVEL?
WHAT’SSTOPPING THEM?
LIFESTYLE
KIDS IN HOUSEHOLD ATTITUDE
INSIGHTS
Club Med is BEST in class amongst top hospitality brands for being most
kid-friendly
POPULAR TYPES OF HOLIDAYS
LEVEL OF INVOLVEMENT IN HOLIDAY PLANNING
HOW DO THEY SEE CLUB MED?
90% of people have rated
their stay experience as excellent and good
3 in 5 have have been to a beach holiday
1 in 4 haveever been ona ski holiday
1 in 4 have ever been on a cruise
With kids Without kids
THOUGHTFULSPENDERS
I am a brandconscious person(74%)
TRAVELIN STYLE
I save money so I can spend on leisure / entertainment / enjoyment(87%)
BRANDAFFINITY
I usually compare products across apps to get the best price(85%)
FAMILYORIENTED
I would pay morefor sustainable / eco-friendly products(83%)
Experience different cultures, cuisines and places
WITHOUT KIDS
Good opportunity to spend time with family and a great experience for kids
WITH KIDS
Rated #1 for its wide range of activities which includes trapeze, archery,
snorkeling and more
168 million travellers1 across Asia Pacific
€162.9 billion2
POTENTIAL MARKET SIZE
#1
#1 barrier for vacationtravel is limited time
82% of New Asian Elites find the Premium All-Inclusive
concept appealing
PREMIUMALL-INCLUSIVE
CONCEPT
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2
1
82%
# # %
Location
Month ofHolidays
Accomodation53%
46%
55%53%
53%
44%
46%46%
64%
62%
54%
55%
62%
55%
Durationof Stay
Budget
Transport
Activities
Travellers from Indonesia, Thailand and Malaysia tend to holiday with kids
Most Japanese travellers are interested
in understanding the history of their holiday
destinations
20% of New Asian Elites trust review sites more than families and friends when researching about their holiday
Cost of travel do not
affect Taiwanese travellers as much as ensuring that holiday activities involve the whole family
MostSouth Korea and Hong Kong
travellers travel to experience new cultures
25% more Australians
prefer holidays on a beach than in a city
Travellers from China are 66% more likely to travel
for better health
Singaporeans
are 50% more likely to have gone on a snow holiday to escape the heat
1Asian elite/total surveyed x APAC population = potential market size2From survey respondants average spend on holiday
worldwide leader of resorts
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Around 70 sun & mountain destinations worldwide.
BaliIndonesia
Bintan IslandIndonesia
GuilinChina
PhuketThailand
YabuliChina
Finolhu VillasMaldives
BeidahuChina
Kabira IshigakiJapan
KaniMaldives
Tomamu HokkaidoJapan
Cherating BeachMalaysia
Sahoro HokkaidoJapan
SanyaChina