Unfair Trade Practices Ppt
-
Upload
bhavna-sarkar -
Category
Documents
-
view
938 -
download
4
Transcript of Unfair Trade Practices Ppt
![Page 1: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/1.jpg)
National Obligation Under Various Laws And Fair Trade Practices
![Page 2: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/2.jpg)
Consumer Protection
![Page 3: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/3.jpg)
Consumer Protection Act• (1) This Act may be called the Consumer
Protection Act, 1986.
(2) It extends to the whole of India except the State of Jammu and Kashmir.
(4) Save as otherwise expressly provided by the Central Government by notification, this Act shall apply to all goods and services.
![Page 4: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/4.jpg)
OBJECTIVES OF THE ACTObjective to protect and promote the following
rights of the consumers:• The right to be protected against the
marketing of the goods which are hazardous to the life and property.
• The right to be informed about the quality, potency, purity, standard and price of the goods to protect the consumer against unfair trade practices.
![Page 5: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/5.jpg)
• The right to be assured , wherever possible , access to variety of goods at competitive prices.
• The right to seek redressal against the unfair trade practices or unscrupulous exploitation of consumers and
![Page 6: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/6.jpg)
• Right to consumer education.• To provide speedy and simple redressal
machinery to settle consumer disputes.
![Page 7: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/7.jpg)
1) Substantiate the Complaint
2) Listen to Seller
3) Cooperate with the Seller if Needed
4) Avoid Inconvenience to Others
5) Do not Personalize Issues
6) Not lend self to others
Consumer Duties and Responsibilities
![Page 8: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/8.jpg)
7) Be Well Informed
8) Understand the Grievances Redressal process
9) Avoid Impulsive Buying( Unplanned Buying)
10)Buy Goods from Authorized Agents
Consumer Duties and Responsibilities (Contd.)
![Page 9: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/9.jpg)
1) Exorbitant Prices of Products and Services
2) Deceptive Selling Practices
3) False and Misleading Advertisements
4) Defective Quality, Higher Prices
5) Sale of Hazardous Products to Ignorant Consumers
6) Suppression of Material Information
How are Indian consumers exploited?
![Page 10: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/10.jpg)
7) False Product Differentiation
8) Producers’/Sellers’ Collusion (sometimes illegal and therefore secretive)
9) Supply of Adulterated and Substandard Products
10)Cheating Consumers by Giving Lesser Quantity for the Price
11)Dishonoured Guarantees and Warranties
12)Poor Redressal of Customers’ Genuine Grievances
How are Indian consumers exploited? (Contd.)
![Page 11: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/11.jpg)
13)Creating a Scare out of Scarcity
14)Making Consumer buy Unwanted Goods
15)Misleading Representation on Utility of Products
16)Manipulating Conditions of Delivery
17)Customers pay for Numerous Intermediaries
18)Fall in Prices Never Passed to Consumers
How are Indian consumers exploited? (Contd.)
![Page 12: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/12.jpg)
19)Buying unaffordable goods
20)Advertisement cost
21)Counterfeits: These constitute a substantial quantity of goods on store shelves
22)Hoarding and Blackmarketing
23)Gifts for products/services
How are Indian consumers exploited? (Contd.)
![Page 13: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/13.jpg)
A number of laws have been passed by the Government of India over the years to protect the interest of consumers.
1. Agricultural Products (Grading and Marketing) Act, 1937
2. Industries (Development and Regulation) Act, 1951
3. Prevention of Food Adulteration Act, 1954
4. Essential Commodities Act, 1955
Legal protection to consumers
![Page 14: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/14.jpg)
5. The Standards of Weights and Measures Act, 1956
6. Monopolies and Restrictive Trade Practices Act, 1969 Now CCI
7. Prevention of Black-marketing and Maintenance of Essential Supplies Act, 1980
8. Bureau of Indian Standards Act, 1986
9. Consumer Protection Act, 1986
Legal protection to consumers (Contd.)
![Page 15: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/15.jpg)
The Consumer Protection Act (COPRA), 1986, conferred a legal right to the individual consumer to seek legal redress or recover costs and damages for injury or loans suffered by him/her as a result of faulty, defective goods and services, bought or secured for valuable consideration.
CONSUMER PROTECTION ACT 1986
![Page 16: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/16.jpg)
The SIX RIGHTS of the consumer as enunciated under Section 6 of the COPRA are:
I. The Right to Safety
II. The Right to be Informed
III. The Right to Choose
IV. The Right to be Heard
V. The Right to Seek Redressal
VI. The Right to Consumer Education
Rights of consumers under COPRA
![Page 17: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/17.jpg)
• Consumer protection councils- both as the centre and states
THREE-TIER CONSUMER DISPUTE REDRESSAL SYSTEM
• District forums
• State Consumer Dispute Reddressal Commission
• National commission
INSTITUTIONAL ARRANGEMENTS UNDER COPRA
![Page 18: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/18.jpg)
Reddressal agencies for settlement of consumer disputes:
• A Consumer Disputes Reddressal Forum known as the District Forum has been established by the State Government in each district of the State by notification.
• A Consumer Disputes Reddressal Commission known as the State Commission has been established in each state by the State Government by notification.
• A National Consumer Disputes Reddressal Commission known as the National Commission established by the Centre by notification.
Reddressal agencies under COPRA
![Page 19: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/19.jpg)
The main changes introduced by the Amendment Act are as follows:
• The District Consumer Reddressal Forums can now deal with complaints involving compensation amount upto Rs. 2 million
• For the State Commission the limit is Rs. 10 million
• For the National Commission, the limit is more than Rs. 10 million.
• Setting up of benches and increase in the number of members in the National and State Commissions.
CONSUMER PROTECTION (AMENDMENT) ACT 2002
![Page 20: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/20.jpg)
1) Consumer Associations or Councils
2) Consumer Co-operatives
3) Co-ordination at the National Level
ROLE AND INITIATIVES OF VOLUNTARY ORGANISATIONS
![Page 21: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/21.jpg)
Environmental Protection Act
![Page 22: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/22.jpg)
Environmental damage through industrial activity can be of two types:
1.Depletion of Natural Resources
2.Degradation of the Natural Resources
Waste management and pollution control
![Page 23: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/23.jpg)
1. Systematic waste reduction audit
2. Material balance
3. Economic balance
4. Identifying Waste Reduction
5. Use of Newer, Cleaner Technologies
6. Life-cycle assessment
Key strategies for industrial pollution prevention
![Page 24: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/24.jpg)
Reinhardt suggests five different approaches to managing environmental issues
1. Investing in environment friendly processes or products.
2. Managing environmental regulations.
3. Investing in environmental performance improvement, without increasing costs.
4. Combining all the three methods mentioned above to change the basis for competition
5. Looking at environmental issues from a risk management perspective.
Managing environmental issues
![Page 25: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/25.jpg)
• The Ministry of Environment and Forests and the country’s industrial sector have entered into a partnership on voluntary pollution control by releasing a Charter on Corporate Responsibility for Environmental Protection in New Delhi on March 13, 2003.
• The Charter marks a shift from regulatory enforcement of pollution control norms to voluntary compliance by the industry to significantly enhance the quality of environment.
Charter for voluntary pollution control
![Page 26: Unfair Trade Practices Ppt](https://reader035.fdocuments.us/reader035/viewer/2022081717/55327c145503464f7d8b461d/html5/thumbnails/26.jpg)
The Environment (Protection) Act, 1986 takes into account the following:
1. Water (Prevention and Control of Pollution) Act, 1974
2. Air (Prevention and Control of Pollution) Act, 1981
3. The Factories’ Amendment Act, 1987
4. The National Environmental Policy 2004
India’s environmental policy