Unexpected insights from our summon usability study
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Transcript of Unexpected insights from our summon usability study
Presented by: Kevin Gilbertson, Lauren Pressley and Joy GambillWake Forest University, Z. Smith Reynolds Library
NC LITe, Appalachian State University, May 21, 2012
Ever
y studen
t was s
ucces
...
Ever
y studen
t cle
arly k
n..
We
learn
ed v
ery q
uickly
...
0% 0%0%
1. Every student was successful with this search.
2. Every student clearly knew when they had selected an ebook and how to access the ebook.
3. We learned very quickly that even basic searches are not as simple as we thought.
Eve
ryth
ing
(Sum
mon
)
Boo
ks
Dat
abas
es
Film
s
Jou
rnal
s
Art
icles
0% 0% 0%0%0%0%
1. Everything (Summon)
2. Books
3. Databases
4. Films
5. Journals
6. Articles
Home Page Box
Advanced Search Box
Eve
ryth
ing
(Sum
mon
)
Boo
ks
Dat
abas
es
Film
s
Jou
rnal
s
Art
icles
0% 0% 0%0%0%0%
1. Everything (Summon)
2. Books
3. Databases
4. Films
5. Journals
6. Articles
Stu
dents
wer
e ...
Two
studen
ts w
...
Sea
rchin
g fo
r ...
0% 0%0%
1. Students were easily able to find their books.
2. Two students were not able to find books by classic authors.
3. Searching for “Harry Potter” gave 6 titles before a Harry Potter book was listed.
8 5 3 1 0
0% 0% 0%0%0%
1. 8
2. 5
3. 3
4. 1
5. 0
Hav
e yo
u th
oug.
..
Do
you
real
ize...
Hav
e yo
u th
oug.
..
All
of th
e ab
o...
0% 0%0%0%
1. Have you thought about using quotation marks for phrase searching?
2. Do you realize the facets go away after each search?
3. Have you thought about looking at your results more closely?
4. All of the above.
Sta
rbuck
s
Aut
hor
Art
icle T
itle
Jou
rnal
Nam
e
0% 0%0%0%
1. Starbucks
2. Author
3. Article Title
4. Journal Name
8 5 3 1 0
0% 0% 0%0%0%
1. 8
2. 5
3. 3
4. 1
5. 0
8 5 2 1 0
0% 0% 0%0%0%
1. 8
2. 5
3. 2
4. 1
5. 0
Alt
F4
Ctr
l-F
Prt
Sc
Ctr
l-C
0% 0%0%0%
1. Alt F4
2. Ctrl-F
3. PrtSc
4. Ctrl-C
1 (I
f they
don
’t k
now w
h...
2 (I
f they
don
’t k
now w
h...
5 (I
f they
don
’t k
now w
h...
0% 0%0%
1. 1 (If they don’t know where else to go.)
2. 2 (If they don’t know where else to go.)
3. 5 (If they don’t know where else to go.)
Relev
ance
—m
ost..
.
Lim
it op
tions .
..
Sor
ting
by fo
r...
All
of th
e ab
o...
0% 0%0%0%
1. Relevance—most obvious things should come up at the top.
2. Limit options from the beginning.
3. Sorting by format (books and journals)
4. All of the above.