Slide 1

Emotional Bank AccountDr. Stephen R. CoveyCreated By Sompong Yusoontorn

An Emotional Bank Account is a metaphor that describes the amount of trust that's been built up in a relationship.It's the feeling of safeness you have with another human being!!!

There are 2 sides like the financial bank account +Deposit-Withdrawal

The quality of relationshipis depended on which side you have invested more!!!

If A make deposits into an Emotional Bank Account with B through courtesy, kindness, honesty, and keeping A's commitments to B, He builds up a ReserveTRUSTINCREASE!!!

If A have a habit of showing discourtesy, disrespect, overreacting, ignoring B, becoming arbitrary, betraying B's trust, threatening B,A's Emotional Bank Account is OverdrawnTRUSTDECREASE!!!

It depends on what you chooseReserve Or Overdrawn"If only I had stopped to think about it, I never would have reacted that way!"Be careful of what you do. If you do things you later regret, you will soon think

There are so many ways to add your Reserve into peoples emotional bank account, one best way is not to add Withdrawal too soon. I have a shortcut for you. That isNOT TO HURT PEOPLES FEELING

It's possible to develop a habit of learning toPause and Givewiser responses

Covey said, I have a friend who makes a powerful proactive choice every day. She always takes a minute to think about the members of her familyand what they are doing inside the house

She says to herself, My family is the most enjoyable, the most pleasant, the most important part of my life. I'm going to go into my homeand feel and communicate my love for them

When she entered the house, she saw her little son Brenton emptied a one -and-a-half-gallon jug of water from the fridge-most of it onto the kitchen floor. Her initial reaction had been to yell at him. Instead, she stopped herself and said patiently,Brenton, What were you trying to do?

"I was trying to be a helping man, Mom,"I washed the dishes for you.

She asked,

"Well, honey, why did you use the water from the fridge?"I couldn't reach the waterfrom the sink."

She suggest,

But how about this? What if you came and got me and I helped you move a chair in front of the kitchen sink so you could do the work there?Good Idea, mom

No matter what the situation, there are always things you can choose to do. You can chooseNOT TO HURT PEOPLES FEELING

Covey promised to take Cynthia, her young daughter, with him on a business trip to San Francisco. Cynthia thought, I was dying with anticipation!!!I was so excited! After Dad's meetings, we planned to go to Chinatown for dinner, see a movie, take a ride on a trolley car, then go back to our hotel room for hot fudge sundaes from room service.

The day finally arrived. The hours dragged by as I waited at the hotel. Finally, at 6:30 p.m., Dad returned with a dear friend and influential business acquaintance. My heart sank as this man said,I'm so delighted to have you here,Stephen. Tonight, Lois and I wouldlike to take you to the wharf for aseafood dinner, and then you mustsee the view from our house.

Gosh, Bill, I'd love to, but this is a special timewith my daughter. We'vealready got it planned to the minute.I will never forget the feeling I had when Dad said,

We did absolutely everything we had planned. I don't think any young girl ever loved her fatheras much as I loved mine that night!!!

No matter what the situation, there are always things you can choose to do. You can chooseNOT TO HURT PEOPLES FEELING

Trust being re-built and restored, and new relationship will be bornThink of how you can restore trust in the relationship. Make a commitment to start making deposits that matter most to that person, and do it. You can find

Its what keepsrelationship strong.Enjoy the adventure!!!Reach out to someone today with whom youhave a strained relationship. Make a depositin their Emotional Bank Account and committo continuing the deposits.

Thank You Very MuchSompong Yusoontorn"The most important thing youll ever do isIn the four wallsof your own home.