Understanding the Running Expenses of Exceptional Customer Care

Understanding the Running Expenses of Exceptional Customer Care

The quality of your customers first contact point (i.e. your customer care) is

definitely no small matter .

In order to save on call centre expenses without compromising quality, it is

especially important to understand what your call centre running expenses are.

Here's a list to help you out:

• Human Labour force-This refers to the hourly rate of your workforce, including

benefits, bonuses, and company payroll-related taxes and NI

• Facilities (internal and external)-This may include premises, computers,

outsourced IT support, repairs and maintenance costs, software licences,

depreciation of infrastructure

• Overheads-This may include cleaning services, apportioned overheads from

utility bills etc

• HR and Management expenses-This may include supervisory roles required to

monitor quality, staff rotation etc.

To save on these expenses consider outsourcing. Visit Centrecom.