Understanding the Dell EMC Services Portfolio 1

Understanding the Dell EMC Services Portfolio

Understanding the Dell EMC Services Portfolio 3

Why partner with Dell EMC Services? Dell EMC Services capabilities:

Dell EMC Services were developed with the channel in mind. Partners have more choices today on how you include services and deliver more value to your customers. Dell EMC services scale to meet your customer requirements while giving you flexibility and bench strength when and where you need it.

• 35,000+ Dell EMC professionals

• Broad & deep technical expertise

• 55+ languages

• Industry certifications

OUR PEOPLE

• 165 countries

• 6 Global Command Centers

• 12 Centers of Excellence &

Joint Solution Centers

• 87 technical support sites

• 2200 carry-in service centers

OUR PLACES

• 121M+ systems supported

• 15.5M+ dispatches

• Core to edge coverage

• 1035 parts distribution centers

OUR REACH

• 94% customer satisfaction rating

• Temkin Group CE Excellence

• TSIA STAR awards

• Microsoft Deployment Partner of

the Year

OUR PROOF

• Resell Dell EMC Services to

enhance value and earn lucrative

rebates.

• Co-deliver by obtaining a Service

Competency in deployment then

co-deliver Dell EMC ProDeploy

services.

• Deliver your own services

by expanding your services

capabilities by obtaining Services

Competencies

PARTNERS CAN

CONSULTING DEPLOYMENT SUPPORT TRAINING

• Improve client deals 30%

• Grow enterprise deals 80%

• Expand accounts 26%

INCREASE REVENUE

• Additional resale margin

• Industry leading rebates

• Delivery enablement

MARGIN & PROFITABILITY

• Broad & deep expertise

• Expand your bench

• Deliver more value

COMPETITIVE ADVANTAGE

• Edge-to-Core-to-Cloud

• Robust services portfolio

• Integrated solutions

DELIVER SOLUTIONS

Dell EMC Services portfolio covers consulting to deployment and support to training, our services help drive the rapid adoption and optimization of your customer’s digital technologies and the business critical systems that support them spanning from the edge to core to cloud. Each focus area in our portfolio is rich in time-tested capabilities, experts, their tools and their experience.

Understanding the Dell EMC Services Portfolio 32 Understanding the Dell EMC Services Portfolio

ConsultingHarness business urgency

DeploymentDeployment expertise designed for you

We’ve spent over 30 years building a deployment practice to complement your services so you can efficiently deploy your customer’s digital technology with less effort and more control. Who’s better suited to implement the latest Dell EMC systems than Dell EMC engineers with our approved partners?

Utilize our expert consultants, our guidance, technical expertise, planning, digital tools, and execution.

Our consultants help you rapidly transform your customer’s business or organization by leveraging the latest technologies, decreasing costs, reducing risks, and driving innovation in the new digital economy.

“Dell EMC played a significant role as our digital transformation partner. Their expertise across disciplines — business, IT, agile development, program management — helped us shape our vision and turn that vision into reality… The business results have been exceptional.”

-- Bank of Ireland

“…we cut our imaging time by 50 percent, thanks to Dell deployment. And having just a single PC image to support, combined with their endpoint management tools, has helped reduce our help-desk tickets by 80 percent.”

-- Birmingham-Southern College

Capability

Planning

Configuration

Integration

Data Migration

Post-implementation

At the Edge

Planning, project management and portal to control all aspects

Factory distribution point for SCCM configuration; dynamic imaging

Onsite installation anytime 24x7

Connected Configuration enables pre-integration – SCCM images, BIOS, and domain join

Secure migration using peer-to-peer and data wipe of retired systems

Resident experts, best practices, documentation, knowledge transfer

At the Core/Cloud

Site readiness, implementation planning and project management

Install and configure system OS, firmware and hypervisor

Onsite rack, stack, cable and label

Tool driven environment mapping and reporting; multivendor integration testing for networking

Data migration analysis and recommendation for storage

Resident experts, best practices, documentation, knowledge transfer

Installation

Determine business-criticality of assets and implement a cyber-attack recovery vault to minimize impact of an attack

Cyber-attack recovery strategy and implementation

Modernize apps for Pivotal Cloud Foundry and implement agile development and continuous delivery processes

Cloud-native app modernization and DevOps

Quickly implement hybrid cloud platforms and drive adoption by migrating the right applications and updating IT processes

Multi-cloud implementation and operating model

Leverage data science, predictive analytics, and modern app development to identify and mine big data value

Big data, analytics, and IoT strategy and implementation

Assess business and technology requirements for Microsoft platform upgrades, modernization, and migration to cloud

Modernization and optimization of Microsoft technologies

Understanding the Dell EMC Services Portfolio 54 Understanding the Dell EMC Services Portfolio

TrainingDevelop your talent

“…the Cloud Architect certification was the perfect way to get some additional knowledge and bring some industry validation…”

-- Pomeroy IT solutions

SupportMaximize productivity

“With Dell ProSupport Plus, I have one person to contact: my Technical Account Manager. I save a lot of time and can focus on on-going and new IT projects. Our systems are more reliable overall because our Technical Account Manager collaborates proactively.”

-- Makita Germany

Capability At the Edge At the Core/Cloud

Tools

Experts

Comprehensive

Onsite

Extra Coverage

Proactive monitoring for automatic issue prevention and resolution

Self-service portal for case mgmt. and parts dispatch

Priority access to in-region ProSupport engineers

Comprehensive HW and SW with collaborative 3rd party assistance

Next business day onsite after remote diagnosis

Accidental damage repair and hard drive retention

Proactive monitoring for automatic issue prevention and resolution

Self-service portal for case mgmt. and parts dispatch

Elite ProSupport Plus engineers; dedicated TAM and reporting

Hypervisor, OS and 3rd party applications support

Next business day or mission critical parts & labor response

Health check and recommendations; system maintenance

• Instructor-Led

• Self-paced Streamingv

• E-learning

• Massive Open Online Courses(MOOCs)

• Free eLearning

• Custom-built On-Demand Leaning Centers

• Big data analytics and scale-out• Modern application development

DIGITAL

• All-flash storage infrastructure• Converged infrastructure• Hybrid cloud

• Networking and servers• Organizational transformation• Software-defined data center

IT

• End-user computingWORKFORCE

• Data protectionSECURITY

Develop and retain valuable IT talent to lead your transformation into the digital enterprise of the future.

For IT professionals and the entire organization, our education experts and learning experiences enable you to maximize return on your investment in technology and learning.

Dell EMC support and maintenance, powered by personalized, proactive and predictive capabilities and an elite team of experts, we optimize your customer’s IT investments.

With digital tools such as MyService360 and SupportAssist, Dell EMC Support Services help increase uptime, prevent issues, accelerates repairs, and reduces IT effort.

Understanding the Dell EMC Services Portfolio 76 Understanding the Dell EMC Services Portfolio

Dell EMC Product and Services Grid

CONSULTING DEPLOYMENT SUPPORT TRAINING

PCs and tablets:Optiplex, Precision

Latitude, Chromebook, Vostro

Modernization and optimization of Microsoft technologies

• ProSupport Client Suite

• Accidental Damage• Keep Your Hard

Drive

• ProDeploy Client Suite

• Configuration• Logistics• Asset Tagging &

Reporting

• Client Support and Troubleshooting

Servers:PowerEdge, R Series, C Series, T SeriesComprehensive

Multi-cloud implementation and operating model

• ProSupport Enterprise Suite

• Warranty renewals

• ProDeploy Enterprise Suite

• Enterprise Configuration

• Rack Integration• Data Migration• Residency 

• PowerEdge Essentials

Networking:N1500, N2000, N3000, N3132/N2128, N4000, X Series

Multi-cloud implementation and operating model

• ProSupport Enterprise Suite

• ProDeploy Enterprise Suite

• Enterprise Configuration

• Rack Integration• Data Migration• Residency 

• Networking Essentials

• Networking Installation and Configuration

• Networking Planning

Storage:Compellent, EqualLogic, PowerVault

• IT Transformation• Hybrid Cloud

Deployment

• ProSupport Enterprise Suite

• ProDeploy Enterprise Suite

• Enterprise Configuration

• Rack Integration• Data Migration• Residency 

• Storage Essentials • PS or SC Series

Installation and Configuration

• PS or SC Series Planning

• PS or SC Series Storage Administration and Management

Storage:Connectrix, DSSD, ECS, ISILON, ScaleIO, Unity, ViPR, VMAX, VNX, XtremeIO

• IT Transformation• Hybrid Cloud

Deployment

• ProSupport Enterprise Suite

• Planning & Design• Deploy, Installation

& Configuration• Data Migration • Integration• Intelligent Data

Mobility• Residency 

• Storage Essentials • (Product)

Fundamentals• Learning Center• Performance

Workshops

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8 Understanding the Dell EMC Services Portfolio