Ian R Fielder

‘FM Service Industry Perspective USA and The U.K.’

A Global View of Facilities Management

In the beginning there was FM? Typical corporate structure The Supplier Base! Where in the World Why are people attracted to It? Understanding the business

strategy What is Facilities Management

Today? FM tomorrow?

What is Integrated Facilities Management?

Core Business

Accounts ITPersonnel

PurchasingDistributionTransport

Property & Facilities

Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change

Drivers for Drivers for ChangeChange

Typical Corporate Structure

StrategicStrategic

TacticalTactical

OperationalOperational

Typical Corporate Structure

FleetFleetManagementManagement ProjectsProjects FabricFabric LandscapeLandscape

CleaningCleaning CateringCatering SecuritySecurity M&EM&E

OperationalOperational OfficeOfficeServicesServicesPurchasingPurchasing

Typical Corporate Structure

OperationalOperational

M&EM&Eandand

SecuritySecurity

CateringCatering&&

CleaningCleaning

OfficeOfficeServicesServices

&&PurchasingPurchasing

&&FleetFleet

ManagementManagement

Typical Corporate Structure

OperationalOperational

M&EM&Eandand

SecuritySecurity

CateringCatering&&

CleaningCleaning

OfficeOfficeServicesServices

&&PurchasingPurchasing

&&FleetFleet

ManagementManagement

StrategicStrategic

TacticalTactical

OperationalOperational

FleetFleetManagementManagement ProjectsProjects FabricFabric LandscapeLandscape

CleaningCleaning CateringCatering SecuritySecurity M&EM&E

OperationalOperational OfficeOfficeServicesServicesPurchasingPurchasing

Non-coreNon-core

ConsolidationConsolidation

FacilitiesFacilitiesManagementManagement

The Supplier Base

Single Service Providers

Cons

truc

tion ProfessionsManagement

Buy-Outs

Key Clients in EuropeUKUK

3COM AMEX BARCLAYS BANK BAT BP CSC EDS EXXONMOBIL BAE SYSTEMS IBM PERKINS

BELUXBELUX IBM BP EWALS CARGO

CARE JOHNSON &

JOHNSON MEDICAL ASG JP MORGAN BANK LEVEL 3

HOLLANDHOLLAND IBM INTERPAY CSC PHILIPS BP MINDPORT TELEMEDIA

NORWAYNORWAY IBM PRICEWATER-

HOUSE COOPERS

SWEDENSWEDEN IBM UPPSALLA UNI. SUN MICRO

DENMARKDENMARK IBM CSC BRUHN (CANON) ERICSSON

FINLANDFINLAND IBM ORACLE

IRELANDIRELAND IBM

FRANCEFRANCE SUN

MICROSYSTEMS GE MEDICAL GE CAPITAL

FLEET SERVICES LEVEL 3

PORTUGAPORTUGALL IBM

PRICEWATER HOUSE COOPER

GERMANYGERMANY SFLB BERLIN BELL ATLANTIC JC AUTO (ASG) WACKER CHEMIE SUN MICRO DEUTSCHE BAHN

ITALYITALY ENI-AGIP IBM PHARMACIA SICOR GFT FERRE BULL PRUDENTIAL INFOSTRADA

GREECEGREECE IBM BP/MOBIL PRICEWATER

HOUSE COOPER

TURKETURKEYY IBM

ISRAELISRAEL IBM 3COM

SPAINSPAIN CISCO BRITISH COUNCIL IBERDOLA BP/MOBIL SUN MICRO BANK OF AMERICA

SOUTH AFRICASOUTH AFRICA IBM EDS BAT SAB OLD MUTUAL INSURANCE ORACLE VODACOME SUN HOTELS

SWITZERLANDSWITZERLAND SUN MICRO NOVARTIS

JCIFM Across the World

Providing Services for over 1 Billion sq. ft. of

property

2

13

4

95

14

68

710

11

15

16

1718

1213

JCI Corporate HQ JCI Corporate HQ Milwaukee, WIMilwaukee, WIJCIFM HQJCIFM HQAtlantaAtlantaCanadaCanadaBrazilBrazilUnited KingdomUnited KingdomGermanyGermanyFranceFranceItalyItalyNetherlandsNetherlandsSpainSpainScandinaviaScandinaviaBelgiumBelgiumSEMEASEMEA(Portugal, Greece, (Portugal, Greece, Turkey, M.East)Turkey, M.East)ThailandThailandMalaysiaMalaysiaSingapore/Hong KongSingapore/Hong KongAustraliaAustraliaSouth AfricaSouth AfricaJapanJapan

1

2

8

6

9

3

54

7

10

1213

1415

11

16

1817

19

19

Business Context

Understanding the Business Strategy

FulfilmentFulfilment

Develop theDevelop theImplementationImplementation

PlanPlan

Provide & Manage the Working EnvironmentProvide & Manage the Working Environment

Implement the PlanImplement the Plan

Manage & Operate Manage & Operate the Estate the Estate

Mission & CSFsMission & CSFs Business TrendsBusiness Trends Financial ObjectivesFinancial Objectives Core/Non Core DirectionCore/Non Core Direction

ImageImage OrganisationOrganisation Info SystemsInfo Systems

Performance ReviewPerformance Review Market AnalysisMarket Analysis Workplace InnovationWorkplace Innovation Financial Risk AnalysisFinancial Risk Analysis

Prepare Outline BriefPrepare Outline Brief Negotiate with AuthoritiesNegotiate with Authorities Appoint the TeamAppoint the Team

Risk Management StrategyRisk Management Strategy Measurement CriteriaMeasurement Criteria

Project ManagementProject Management DesignDesign ConstructionConstruction Procurement Procurement Control of Cost, Risk &Control of Cost, Risk & Programme Programme Marketing & DisposalMarketing & Disposal

Asset ManagementAsset Management Estate ManagementEstate Management Building & Services Building & Services

ManagementManagement Change ManagementChange Management Statutory ComplianceStatutory Compliance Environment Health & Environment Health &

SafetySafety User SatisfactionUser Satisfaction Measure PerformanceMeasure Performance

Understand theUnderstand theBusinessBusinessStrategyStrategy

Property StrategyProperty Strategy

Identify the OptionsIdentify the Options Procurement RouteProcurement Route Lease vs BuyLease vs Buy Workplace DevelopmentWorkplace Development

Develop theDevelop the

DevelopmentDevelopment

Johnson Controls in the UKIntegratedIntegrated

Facility ManagementFacility Management

Real EstateServices

Design andConstruction

FacilitiesManagement

SiteServices

Lease Admin and Auditing

Real Estate Reporting

Asset Mgmt

Space Planning Construction Mgmt Space Utilisation

Strategies Engineering

Services Workplace

Consulting

Client Interface Service Delivery

Performance Operation Budget

Accountability Contract Management Change Management

Reprographics

Mailroom Security Food

Services Reception Telephonists

FinancialManagement and

Reporting

InformationTechnology

Vendor Management and

Purchasing

Technical and Environmental

Support

Human Resources

Budgeting Billings Accounts Payable

Work Control Data Warehouses Strategic Planning

Purchasing Subcontract Mgmt Specifications and

Applications

Engineering Support Safety Training Quality Training

Labour Relations Wage and Benefit Mgmt Staff and Transitions

Help DeskHelp Desk

Building Services

Operations & Maintenance

Cleaning Rearrangements Energy

Management

Quality Building Environments

Safe & Secure Healthy Comfortable Productive Energy Efficient

World leader in creating and managing Quality Building Environmentsthat are:

By using global, expert knowledge of buildings to provide technologically advanced, innovative solutions

Johnson Controls in the USA Facility Operations

Services: Operations & Maintenance Building Management Systems Systems Integration incl. Fire

& Security Computerised Maintenance

Management Financed Projects/Retrofits Energy & Environmental

Control HVAC/Refrigeration Products

Our Service Philosophy

Understanding Client’sBusiness Needs

Consistent National Approach

Asset Management

Business Continuity

EnergyManagement

What is ‘Facilities Management’ Today?

Non-coreContracted

Services

TechnicalMaintenance

RefuseCollection

CarparkManagement

PublicInfrastrutureMaintenance

Other

CorporateSupport

Infrastructure

IT

Payroll

Fleet

TempStaff

Legal

WorkplaceRelated

AssetOwnership

AssetManagement

PropertyManagement

FacilitiesManagement

TechnicalServices

CommodityServices

The Market Today

Roadmap IT Petrochemical Government Finance Manufacturing Pharmaceutical Telecommunicat

ionD

rive

rs

Focus on Core Business Reduced Costs Increased Flexibility Improved Service Quality Introduce Best Practice Establish a Vehicle for Change Risk Transfer

Outsourcing: Are we only at the beginning?

What has changed? Commercial PFI’s Asset Purchase & lease back Short term lets Globalisation People are the asset The Shared Service Business Unit