Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism...
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Transcript of Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism...
![Page 1: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/1.jpg)
Understanding makes a difference and we understand better
when we listen.Sue Hatton – Autism Advisor
Craegmoor - Priory Quality Team
![Page 2: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/2.jpg)
Quality in Autism
• What does that look like?
• How do we know?• Learn to listen to
those who have autism.
![Page 3: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/3.jpg)
A brief survey revealed…
1. A calm atmosphere
2. An uncluttered environment
3. Visual support to aid communication
4. Good structure to a meaningful day
5. Real engagement between staff and those they seek to support.
![Page 4: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/4.jpg)
First steps for staff and those they support.
![Page 5: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/5.jpg)
Five steps towards improving quality.
Step One. • Internal staff conference
in south and north of the country to get staff listening to people with ASC and their families.
• To begin to win hearts and minds on the importance of understanding.
![Page 6: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/6.jpg)
Step Two.
• Person centred autism induction as a foundation for staff starting their job with individuals with autism.
• Building blocks of staff training to develop a network of autism champions across Craegmoor Services.
![Page 7: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/7.jpg)
Step Three
• Profiling how autism impacts upon each individual.
• So we can support each individual in relation to that impact.
![Page 8: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/8.jpg)
Step Four
• An internal quality kite mark to indicate an autism friendly service.
• That could be a step towards National Autistic Society Accreditation.
![Page 9: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/9.jpg)
Step five
• Developing self awareness and self knowledge amongst individuals with ASC within Craegmoor Services.
• To enable them to be involved in staff training.
![Page 10: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/10.jpg)
Research to measure impact and inform future planning.
• Led by the Autism Research Centre at Birmingham University
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Changes in lives…..
![Page 12: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/12.jpg)
Simone understands better – Jake’s life is better
![Page 13: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/13.jpg)
Making the walk predictable makes the walk enjoyable.
![Page 14: Understanding makes a difference and we understand better when we listen. Sue Hatton – Autism Advisor Craegmoor - Priory Quality Team.](https://reader036.fdocuments.us/reader036/viewer/2022062804/56649d8a5503460f94a70a26/html5/thumbnails/14.jpg)
First Hair then Bus
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Relationship is possible..
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Manager from Evergreens
Now I understand why he asks all those questions over and
over again and I don’t get irritated any more, I just
answer them and all is calm again.
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Deputy Manager – The Gables
Anna used to scream, hit and bite people. The difference is amazing. Staff are happy to take
her out. Anna understands herself
better, we understand Anna and her autism
better….
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“I like a glass of golden wine when I go to the pub”
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Next steps…..and more learning
• Always there is more to learn and work to be done.
• At times staff can be very tough to convince.
• The need to work alongside, demonstrate, get involved.
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Learning in the workplace
• Shadowing• Coaching• Supervision• Mentoring• Observation• Reflective practice• Above all else we
need to ensure we keep listening to people with ASC.