2012-12-03 Lunch and Learn - Understanding Generational Differences
Understanding Generational...
Transcript of Understanding Generational...
+Understanding
Generational
Differencesin the Healthcare Workplace
SC HFMA
2016
Fall Conference
+
Baby Boomers vs Millennials
Patty Gentile Abby Birch
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Taking Notes
vs
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Feedback
vs
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Recognition
vs
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Dress Code
v
s
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Social Media
vs
+Communication
vs
+Effective Communication
Source: http://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf
Generation Preferred Communication Style
The Silent Gen/WWII Gen Memos, letters, and personal notes
Baby Boomers Phone calls, personal interaction
Gen X Voice mail, email
Gen Y /Millennials Text messages, instant messages,
social media, emails, blogs, multi
media
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Flexibility
vs4:59pm
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Work / Life Balance
vs
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“People resemble their
times more than they
resemble their parents.”
—Arab proverb
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GI Generation
Ages
92 and
Over
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The Silent
Generation
Ages
74 - 91
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Baby
Boomers
Ages
51 - 73
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Generation X
Ages
37-51
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Millennials
(Generation Y)
Ages
16 - 36
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Generation Z
Ages
1 - 16
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The changing
timeline to
AdulthoodFive milestones traditionally reached
before age 30
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196077% of women
65% of men
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201013% of women
10% of men
+ The new American Dream
Gen Z
Gen Y /
Millennials
Gen X
Baby Boomers
Silent Gen
GI Gen
Reference: https://www.linkedin.com/pulse/millennials-maslows-hierarchy-needs-matthew-larsen-morava?articleId=7616372244435276622
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“Generational attitudes have a
strong influence on the perceptions
of people in the workplace…
Understanding generational likes and dislikes will help recruit, train, retain
and motivate workers as well as
attract and persuade consumers.”
Source: http://digitalcommons.salve.edu/cgi/viewcontent.cgi?article=1018&context=fac_staff_pub
Generational Perceptions - Workers and Consumers Arlene Nicholas Salve Regina University
+Shifting Perceptions
Figure 2: Workplace comparison, Source: Smith, 2008
Traditional Workplace New Generation Workplace
Security from the institution Security from within
Promotions based on longevity Promotions based on
Performance
Loyalty to the organization Loyalty to the team
Wait to be told what to do Challenge authority
Respect based on Title/Position You must earn respect
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Millennials
will make up 75%
of the global workforce
by 2025…
Source: http://business.time.com/2012/03/29/millennials-vs-baby-boomers-who-would-you-rather-hire/#ixzz1uyNaE9bw
+ Managing Millennials
Set clear expectations upfront
Create a work environment that enables accelerated learning
provide regular feedback regarding performance and opportunity to grow
Pair them with more seasoned mentor
Provide job flexibility and sense of mission
being cynical and sarcastic
treat them as if they are too
young to be valuable
are threatened by their
technical savvy
are condescending
are inconsistent and
disorganized
#winning #epicfail
Source: http://assets.aarp.org/www.aarp.org_/articles/money/employers/leading_multigenerational_workforce.pdf
The most successful companies
will learn to harness their potential
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Questions?
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Thank you
Patty Gentile
Physical address to
Send mail (LOL)
Abby Birch
FB: Abby Birch
Zwaga
Twitter & IG:
@abzwaga
+ Generational Perceptions on Workplace Situations
Note. Adapted from “A Multigenerational Perspective on Employee Communication,” by P. Quinn, 2010, Risk Management, 57(1), p. 34.