UMHS Support Services 2012 Program of the Year: Quality & Safety website
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Transcript of UMHS Support Services 2012 Program of the Year: Quality & Safety website
UMHS Support Services 2012 Program of the Year: Quality & Safety website
Vinita Bahl, DMD, MPP and Kara Gavin, MSOn behalf of “Team Transparency” - Feb. 11, 2013
Why create a Quality & Safety Site?
• Demonstrate our commitment to providing patients with high-quality, safe care
• Lead or keep pace with peer institutions as the industry becomes more transparent
• Provide more information than what’s on other sites (USNews, CMS, TJC, Leapfrog, Consumer Reports, MHA)
• Be ahead of the curve in the national shift toward pay-for-performance
• Make it easy for patients & referring physicians to use quality & safety data in choosing providers
Internal
Faculty & Staff
External
Patients & Families
Third-Party Payers & Referring
MDs
News Media & Industry
Audiences and Objectives
• Communicate quality of care & safety performance
• Inform and influence health care decision-making of consumers, referrers, payers and purchasers
• Satisfy third-party payer requirements for quality measurement and reporting
• Internal awareness of performance
• Drive quality improvement through public accountability
Best Practice Principles
• Relevant content• Straightforward• Easy to understand• Current and regularly updated
Patient Centered
• Publish data regardless of performance• Integrity in design• Meaningful benchmarks
Honest
• Reputable data sources• Scientifically sound data definitions• Valid and transparent measurement methods
Reliable
Adapted from Northwestern Memorial Hospital presentation, 14th Annual Healthcare Internet Conference, November 2010
We evaluated numerous websites from institutions across the U.S. when preparing to build our site
Progress to date
• Launched April 2011: www.uofmhealth.org/quality
• 2,000 - 4,000 page views/month• Nearly 1 in 3 users are on UMHS computers• Well-received by patients, Regents, faculty/staff• Cited on national health blog & regional media• Prominent links and “ads” on UofMHealth.org,
on med.umich.edu, and Internal Home Page• Mentioned every time we get a quality award
Anatomy of a page
Easy-to-understand introduction Charts
or graphs showing UMHS vs. bench-mark or goalClick to see more details
Index of all reportsTabs for more data on this topicFeed-back link
What’s on the site?
Patient Safety measuresPatient Safety CultureHand WashingRadiology ServicesBlood Clots
Patient RatingsInpatientOutpatientEmergency
Quality partnershipsImprovement ExamplesRecognitions received for qualityVideo greeting: Dr. Campbell
Children’s CareVolume, process & some outcomes data for:Intensive Care
Pediatric Intensive CarePediatric Cardio-thoracic ICU Newborn ICULung ConditionsAsthmaTransplantHeart TransplantKidney TransplantLiver TransplantPediatric Trauma
What’s on the site? Adult care
Volume, process & some outcomes data for:Cancer Care
Esophageal CancerProstate Cancer
DiabetesIntensive Care
Critical Care MedicineSurgical Intensive Care
Heart CareAngioplasty and StentsCoronary Artery DiseaseHeart AttackHeart FailureHeart OperationsHeart BypassAortic Valve OperationsMitral Valve Operations
Lung ConditionsAsthmaPneumonia
Orthopaedic Surgery
Hip/Knee Replacement
TransplantHeart TransplantKidney TransplantLiver Transplant
What’s coming next?
• Add more data: – OB/Gyn, Ophthalmology, Congenital heart– All clinical departments expected to contribute data
• Steps to improve search visibility• Improved mobile viewing options• Additional linking within UofMHealth.org (100,000+
monthly visitors)• Further search engine optimization• More improvement stories, awards• Response to feedback from URAC-Leapfrog
“Team Transparency”
PACE*• Vinita Bahl• Gail Sinwell• Barb Chapman• Ed Karls• Megan
Winningham• Glenn Ogletree
PRMC• Kara Gavin• Geoff O’Connor• Sam Jessie• Chris Africa• Jennifer
Matthews
Alumni• Safia
Al-Kharsa, Admin. Fellow
• Cathy Mellett, PRMC
• Jean Eggertsen Lee, PRMC
*Performance Assessment and Clinical Effectiveness - formerly CIDSS