Ulster Co Kickoff Meeting

Nelson\Nygaard Consulting Associates, Inc.

Ulster CountyHuman Services Transportation Coordination Plan

Project Kickoff MeetingMarch 16, 2016

Presented by:Patti MonahanSarah MoserSusan Blickstein


AGENDA


Ulster County Human Services Transportation Coordination Plan

Introductions

Project Team

Project Objectives

103.16

234

Meetings / Public Outreach5Our Approach

3

Preliminary Findings6Next Steps7How You Can Help8


INTRODUCTIONS


PROJECT TEAM


PROJECT TEAM

PATTI MONAHANProject ManagerNelson\Nygaard

SARAH MOSERProject PlannerNelson\Nygaard

Susan Blickstein AICP/PP, PhD

Patti

Sarah

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Susan


› Paratransit /Mobility Management

› Taxi and On-Demand Services

› Transit Systems

› Walking and Bicycling

› Parking Management

› Multimodal Networks

› Campus Access

› Traffic Analysis

OUR FIRM

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NELSON\NYGAARD’S NATIONAL EXPERIENCE

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PATTI MONAHAN | PROJECT MANAGER

Dedicated | Project Manager

Experienced | 34 years of transit and paratransit experience

Leadership | Designed coordinated services operating in MA, NY, IL12+ coordination plans and studiesManaged national research projects on coordination

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SARAH MOSER | DEPUTY PROJECT MANAGER

Dedicated | Deputy Project Manager

Experienced | Nearly 5 years of community transportation experience

Leadership | Led HSTCP efforts in Vermont

Worked on coordination plans in Georgia and VirginiaCrafted mobility management strategies for rural Utah and Georgia

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SUSAN BLICKSTEIN | Public Outreach Lead

Dedicated | Public Outreach Lead

Experienced | 25 years of Planning and Policy

Leadership | Led stakeholder outreach processes to support state and regional transportation policy and planning efforts, regional transportation plans, and local circulation plansAICP/PP, PhD

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PROJECT OBJECTIVES


Human Services Transportation Coordination Plan (HSTCP)

Fixing America’s Surface Transportation (FAST) Act– Include projects funded by FTA Section 5310 in locally

developed coordination plan Update the 2010 HSTCP Overarching goals:

– Identify the transportation needs of seniors, people with disabilities, veterans, and individuals with limited income

– Provide strategies to improve mobility and access to services

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Before Coordination

Multiple transportation providers and funders Similar target populations Separate delivery systems Duplication of services/administration Fragmented service and/or gaps Inefficient use of resources Poor service quality Unmet transportation needs

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State Governors&Cabinet Secretaries

FederalAgencies&Grant $

Education

Labor

EmploymentTrainingAgency

Office of DisabilityEmployment Policy

Centers forIndependent Living

DisabilityRehab andResearchRehabilitation

ServicesAdministration

Office of SpecialEducation Programs

Substance AbuseMental Health

TemporaryAssistance forNeedy Families

FamilyAssistance

HHSMedicare &Medicaid Svcs

Aging

HealthResources& Services

CommunityServices

Child CareBureau

DevelopmentDisabilities

MedicaidProgram

HeadStart

Soc. ServicesBlock Grant

Children& Families

Transportation Service Chart

TransportationOffice of theSecretary

National HighwayTraffic SafetyAdministration

Federal TransitAdministration

Assistant Secretaryfor TransportationPolicy

DepartmentalOffice ofCivil Rights

Faith BasedTransit

Area Agencyon Aging

MedicalTransit Provider

Head Start

Office of theSecretary

AssistantSecretaryPlanningEvaluation

Special EdTransportation

Rural TransitOperators

PrivateParatransit

Private Taxi

ADAParatransit

TransitPass

Elderly&DisabilityProgram

Job AccessReverse CommuteProgram

Rural GrantProgram

UrbanizedGrant Program

LocalTransportationAuthority

DisabilityServiceProvider

Family

Employment

Shopping

Independence

Recreation

Education

LocalGovernment

HealthCare

? ?

?


Coordination Strategies

Partners – Transportation providers– Human service agencies– Community- or faith-based organizations

Range of activities– Improved communication and cooperation – Joint purchases, contracts, other functions– Consolidation of transportation programs

• Mobility Manager / Broker

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Nelson\Nygaard Consulting Associates, Inc.Coordinating Human Service Transportation: Connecticut State Action Plan 17


Potential Benefits

Better use of transportation resources– Fewer empty seats on vehicles– Improved service monitoring and accountability– Reduced duplication of services and/or administration– Service for more customers or additional trip types

Cost savings– Some agencies may see savings– More often, funds saved through increased efficiency are used to

meet more needs Improved service quality

– Consistent standards for safety, training, vehicle maintenance– Expanded days/hours of service or service areas– Centralized sources of information about transportation options

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Nelson\Nygaard Consulting Associates, Inc. 19

FUNDING•Uncertainty about cost allocation between participants and funding agencies

•Inadequate funding for transportation

•Unstable funding sources

•Different grant cyclesPOLICY/REGULATORY

•Differing planning requirements

•Limited federal and state guidance

•Medicaid 1915(b) waiver process

ORGANIZATIONAL/STRUCTURAL•Federal program differences•Transportation, human services infrastructures do not encourage coordination•Lack of state leadership•Policies, procedures, for implementing federal programs established at state/local level•Lack of support structures and functions

High Priority Coordination Barriers

OPERATIONS•Insurance and liability issues

•Differing service standards

•Vehicle availability

•Geographic service area boundaries

INFORMATION/DATA•Insufficient data about unmet needs•Lack of baseline data to measure performance and quantify benefits•Lack of uniform data collection, reporting, and accounting requirements•Transit providers are not aware of contracting opportunities with HHS agencies•Human service agencies are not aware of available transportation services

COMMUNICATION

•Uncertainty about authority to coordinate•Uncertainty about DHHS vs. DOT roles in transportation•Misinterpretation, disregard of federal regulations at state/local level

ATTITUDINAL•Turfism – concerns about loss of control over services, riders, funding

•Skepticism about benefits

•Need to develop trust among partners


Ulster County HSTCP Objectives

Understand best practices– Local and regional HSTCP plans

Update demographic profile and employment data

Inventory service providers

Conduct public outreach– Varied and inclusive

Assess needs– Gaps and potential for coordination

Identification of emerging trends and costs

Analyze federal, state and local funding resources

Identify and prioritize coordination strategies

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Identify and Prioritize Coordination Strategies

Make everyone’s resources go farther– Use lowest cost, most appropriate option

for a trip– Combine trips or share vehicles– Reduce or eliminate duplication– Consolidate functions or services

Expand transportation options– Develop family of services– Fill gaps– Invest savings or new funding in more

trips or higher service quality

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OURAPPROACH


Document and Assess Existing Conditions

Demographic and economic profile

Assess current transportation services– Transportation provider

survey

Literature review and best practices

Analyze available funding sources

Assess needs and document service gaps and overlap

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Prepare Human Service Transportation Coordination Plan

Findings presented in tech memos Identify, evaluate, and prioritize possible

coordination strategies Prepare draft and final HSTCP UCTC Technical Advisory Committee review

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Deliverables


Reports

Technical Memo #1: Existing Conditions

Technical Memo #2: Needs Analysis

Technical Memo: #3: Coordination Strategies

Draft HSTCP

Final HSTCP

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MEETINGS / PUBLIC OUTREACH


Conduct a Varied and Inclusive Public Process

Stakeholder Advisory Group (SAG)

Focus groups (three)

Stakeholder interviews (five)

Public meeting

Assess needs and document service gaps and overlaps

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Meetings and Workshops

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Kickoff Meeting (TAC Meeting #1)– SAG Kickoff Meeting

TAC Meeting #2 (review TM #1 in an online meeting) Stakeholder interviews Focus group meetings: users/potential users discuss service

gaps/needs and potential strategies TAC Meeting #3 (review TM #2)

– SAG Meeting

Focus group meeting: transportation providers discuss options; check back later for feedback on strategies

Stakeholder interviews TAC Meeting #4 (prioritize strategies)

– SAG Meeting

Public Meeting on Coordination Strategies (TAC Meeting #5; SAG invited)

TAC Meeting #6 (review HSTCP in an online meeting)


Preliminary Findings


Population and Population Density

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Population Change

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92,621

118,804

141,241

158,158165,304

177,749182,493

80,000

100,000

120,000

140,000

160,000

180,000

200,000

1950 1960 1970 1980 1990 2000 2010


Population Projections

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19% 19% 17% 16% 15% 15% 14% 14% 14%

68% 68% 69% 68% 67% 66% 65% 64% 64%

12%13% 14% 16% 18% 20% 21% 22% 23%

0

50

100

150

200

250

1990 2000 2010 2015 2020 2025 2030 2035 2040

65+

15-64

0-14


Older Adults

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Youth

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Adults with Disabilities

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Low Income Households

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Zero Vehicle Households

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Veteran Status

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Limited English Proficiency

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Commuters

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Location Population Commuters % of Commuters Using Public Transit

Ulster County 181,598 83,370 2%

Kingston city 23,707 10,626 3%Ellenville village 4,126 1,445 2%New Paltz village 6,945 2,764 2%Saugerties village 3,930 1,918 6%

New York State 19,594,330 8,950,165 27%


Jobs by Sector

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0 2000 4000 6000 8000 10000

Agriculture, Forestry, Fishing and HuntingMining, Quarrying, and Oil and Gas Extraction

UtilitiesConstruction

ManufacturingWholesale Trade

Retail TradeTransportation and Warehousing

InformationFinance and Insurance

Real Estate and Rental and LeasingProfessional, Scientific, and Technical Services

Management of Companies and EnterprisesAdministrative and Support and Waste…

Educational ServicesHealth Care and Social Assistance

Arts, Entertainment, and RecreationAccommodation and Food Services

Other Services (except Public Administration)Public Administration

200620112013


Labor and Unemployment

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82,000

84,000

86,000

88,000

90,000

92,000

94,000

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%

9.0%

10.0%

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014

Ulster County Unemployment (%)NYS Unemployment (%)Ulster County Labor Force


Local and Regional HSTCP Plans – Since 2011

Allegany Adirondack / Glen Falls Binghamton Cattaraugus Capital District Chautauqua Clinton Cortland Delaware Fulton

Greater Buffalo Niagara Genesee Herkimer-Oneida NYMTC Oswego Schuyler Steuben Tompkins Ulster (2010)

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Mobility Management Strategies Recommended in the HSTCP Plans

Regional or county-level call center / central directory system

Travel training program Volunteer driver program Web-based rideshare and

vanpool to serve employment hubs

Partnerships with employers, institutions, and universities

Vehicle sharing

Mobility Managers active in:– Alleghany– Binghamton– Chautauqua– Chemung– Cortland– NYMTC– Schuyler– Steuben

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Funding Sources Used by Other Counties

State Grants– State Operating Assistance (STOA)– Office of Mental Health– Developmental Disabilities Planning Council– Department of Health

Federal Programs– Temporary Assistance for Needy Families (TANF)– SNAP Employment and Training– Section 5310

Revenues– Fares– Bus advertising– Contracting

Other– Donations– Private foundations / non-profits

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NEXT STEPS


Next Steps

Transportation Provider Survey Stakeholder Advisory Group Formation and

Meeting Develop Technical Memorandum #1 Stakeholder Outreach

– Schedule interviews and focus group meetings

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HOW YOU CAN HELP


Opportunities for Input

Tell us about what you do– Transportation provider survey

Share your thoughts on improving mobility in the county– Interviews, focus groups, and the public

meeting

Serve on Technical Advisory Committee – Review findings and deliverables– Provide feedback

Help us identify major destinations, employers and transportation providers

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Major Destinations / Employers and Transportation Providers

We need your help!

Please refer to the handouts

Add destinations, employers & transportation providers that we’ve left out

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QUESTIONS?

Ulster Co Kickoff Meeting

Documents

Transcript of Ulster Co Kickoff Meeting