SBI Associates Clerks Exam 1st March 2009 Solved Question Paper - 2nd Shift
ULAB3122 / UHS3022 - Final Exam Paper (2009)
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Transcript of ULAB3122 / UHS3022 - Final Exam Paper (2009)
UTMUNIVERSITI TEKNOLOGI MALAYSIA
UN IVERSITI TEKNOLOGI MALAYSIA
FINAL EXAMINATION SEMESTER III (SPECIAL EXAMINA TION)
2008/2009 SESSION
COURSE CODE UHB 3022
COURSE ENGLISH FOR ORKPLACE COMMUNICAT ION
PROGRAMME ALLPROGRAM:MES
DURATION 1 HO UR-30 MINUTES
DATE SEPTEMBER 2009
MARKS 30
INSTRUCTION TO CANDIDATES:
Answer ALL parts in the answer booklet provided.
Part 1 : I0 marks Part II : 20 marks
THI S EXAMINATION PAPER CONSISTS OF ~ PRINTED PAG ES (INCL UDING THIS PAGE).
U MSchool of Professional and Continuing Education (SPACE)
UNIVERsm TEKOOLOGI MALAYSIA
Semua Pelajar Unive rs iti Teknologi Malaysia
SaudaraZi,
PERINGATAN AKHIR PEPERIKSAAN
Selamat menduduki Peperiksaan Khas Semester III, 2008 / 2009. Saudara/I adalah DIINGATKAN u ntuk mem atu h i peratu ran dan tata tertib peperiksaan yang telah ditetapkan. Pihak Univers iti amat memandang bcrat eli atas kesalahan akademik (se perti meniru, membawa masuk apa-apa dokumen/ kertas ke dalam bilik peperiksaan, menulis ap a-ap a maklumat atau ga mbar rajah di mana-mana bahagian tubuh atau tangan atau pakaian dan sebaqairuja atau berhubung dengan mana-mana pelajar lain melalui apa carapun atau dilihat dan boleh d itaf s irk an sebagai cuba menipu dan seumpamanya) yang dilalrukan oleh pelajar.
2 . Tindakan tatatertib boleh dikenakan ke ata s mana -mana pelajar yang di tangkap kerana kesalahan seperti di atas dan j ika di sabit kesalahan boleh dihukum melalui Peruntukan Kaedah 48, Sahagian V, Tatacara Ta tatertib, Kaedah-Kaedah Universiti Teknologi Malaysia (Ta ta ter tib Pelaj ar-Pelajar) 1999, yang m em bawa hukuman maksima seperti "digantung daripada pengajian" atau "dipecat" dari Un iversiti Teknologi Malaysia . Hukuman juga boleh berda sarkan Pera tu ran Aka dem ik, UTM Saha gian XIII yang membawa hukuman m aksima "membatalkan keputusan keseluruban peperiksaan dan diberbentikan daripada pe ngajian".
3. Pihak Universi ti tidak teragak-agak untuk m en gambil tindakan dan menjatuhkan hukuman m aksim a jika sau dara/ I did apati bersalah dalam melakukan penyelewengan akademik.
Sekian.
DEKAN Sekolah Pendidikan Profesion al dan Pendidikan Ber terusan Un ivers iti Telmologi Malaysia
25 OGOS 2009
PART I (10 marks)
Instruction: Read the situation given and answer the following task.
Situation
You are the Manager of a hyperrnarket at Kota Perdana selling a range of items from
household goods to groceries, electrical appliances and clothes. The building is a non
smoking area, and staff are only allowed to smoke outsi de the building. Th us, for staff
who smoke, they generally do so behind the store room. However , right next to the store
room is the back entrance to the adjoining shop. The owner of the shop has complained
about the cigarette butts and rubbish that are often left on the floor outside the back
entrance of his shop. To address this problem, you have arranged for two containers to
be used as an ashtray and a garbage bin to be placed near the store room.
Task
Based on the situation given above, write a memo to your staff
Note: Marks will be deducted for direct lifting of sentences from the given situation.
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PART II (20 marks)
Instruction: Read the situation given and answer the following task .
Situation
You are the Public Relations Officer at Colombus Sdn. Bhd. Your company will be
organ ising a Fami ly Day on 1I October 2009. The company has identified 15 staff
membe rs who have shown excellent work for 2008. You have been assigned to buy gifts
to be presented as a token of appreciatio n from the company. You have decided to
purchase watch es and you are interested in the advertisement below :
Selko Model LNZ315
• 23 jewel automatic, self-winding mechanical movement • No batteries to change
• Convenient day and date display • Water and scratch resistant
• Solid stainless steel case and bracelet
Designed for men and women
For furth er information, co ntact : Farhana Ab dullah
Sales E xecutive Selko Authorised D ealer
1Sl Floor, Block D, G reen Industrial Area,
Serene Road, 11900 Penang.
www.selko.com
Task
Based on the advertisement above, write a letter to enqui re abou t the cost and warran ty of
the watch. You also need to find out the payment method, deliv ery cost and if there are
any discounts for large orders. Your letter must be written using the full block style.
Note: Marks will be deducted for direct lifting of sentences from the given situation.
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