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![Page 1: UKOLN is supported by: Delivering (e-)services to the community : who, what, where, when, how? Dr Liz Lyon, UKOLN, University of Bath, UK SWMLAC ICT Masterclass.](https://reader036.fdocuments.us/reader036/viewer/2022062619/55160978550346cf6f8b5f51/html5/thumbnails/1.jpg)
UKOLN is supported by:
Delivering (e-)services to the community : who, what, where, when, how?
Dr Liz Lyon, UKOLN, University of Bath, UK
SWMLAC ICT Masterclass
Taunton, July 2005.
www.bath.ac.uk
a centre of expertise in digital information management
www.ukoln.ac.uk
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A mix of review, hot news and reflection…..
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SWMLAC ICT Masterclass July 2005 3
User
Client
StakeholderCustomer
Consumer
Who is your Audience ?
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SWMLAC ICT Masterclass July 2005 4
Different services• Libraries, museums, archives
– Cultural roots?
• Resources– Physical & digital– Digitised and born digital– Complex objects – Collections– Format types– Uniqueness or mass market
• Contexts– Learning– Research– Leisure– Business– ?
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SWMLAC ICT Masterclass July 2005 5
Different services Different audiences• Libraries, museums, archives
– Cultural roots?
• Resources– Physical & digital– Digitised and born digital– Complex objects – Collections– Format types– Uniqueness or mass market
• Contexts– Learning– Research– Leisure– Business– ?
• Level of user experience– Novice or experienced
• Cognitive styles– Use of visuals over text
• Presentation & visualisation– Provide context
• Design– Use of colour, graphics,
animations, interactivity
• Degree of personalisation– Amazon “Your Store”
• Applications and tools– Finding aids, Google?– Browse, item search
• Access and geography – Local, region, UK, global
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SWMLAC ICT Masterclass July 2005 6
Globalisation of services
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SWMLAC ICT Masterclass July 2005 7
Source: Ofcom Communications Market 2005
Published 13 July
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SWMLAC ICT Masterclass July 2005 8
Source: Ofcom Communications Market 2005
Published 13 July
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SWMLAC ICT Masterclass July 2005 9
Review of Session 1
1. Access, communications and collaboration
2. Paradigm shifts and innovation
3. Cross-sectoral frameworks and integration
4. Resources, services and interoperability
5. Digital preservation, curation & sustainability
6. Consumers, audiences and personalisation
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SWMLAC ICT Masterclass July 2005 10
How will the way you collaborate with
your users and colleagues change?
The results are the first from climateprediction.net, a project that harnesses the world's desktop computers to predict climate change. More than 90,000 people have downloaded software that uses the spare capacity of their computers to run global climate simulations.
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SWMLAC ICT Masterclass July 2005 11
How will these innovative approaches change the cultural heritage sector?
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SWMLAC ICT Masterclass July 2005 12
Collaborative technologies• Email discussion lists• Instant Messaging• Wiki• Forum software• Access Grid• Teleconference• Video-conference• Voice over IP (VoIP) Internet Telephony• Blog• Podcasting
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SWMLAC ICT Masterclass July 2005 13
Have you considered podcasting information to your users?
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SWMLAC ICT Masterclass July 2005 14
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SWMLAC ICT Masterclass July 2005 15
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SWMLAC ICT Masterclass July 2005 16
What level of service integration has your organisation achieved??
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SWMLAC ICT Masterclass July 2005 17
Can I discover, locate & access your digital resources and re-use them in my e-learning courses? Interoperability?
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SWMLAC ICT Masterclass July 2005 18
http://del.icio.us/
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SWMLAC ICT Masterclass July 2005 19
http://www.flickr.com/
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SWMLAC ICT Masterclass July 2005 20
BBC Creative Archive launch May 2005
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SWMLAC ICT Masterclass July 2005 21
http://creativearchive.bbc.co.uk/
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SWMLAC ICT Masterclass July 2005 22
http://creativecommons.org/
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SWMLAC ICT Masterclass July 2005 23
Will I be able to access your digital collections in 5 years time?
Sustainability?
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SWMLAC ICT Masterclass July 2005 24
MLA Digital Preservation in the Regions Report
• Dec 2004 - March 2005• NEMLAC & MLA West Midlands• Survey + 2 regional seminars• Part of a national assessment of need by
Digital Preservation Coalition (DPC)• Funded by MLA• Key findings• 14 action points• http://www.mla.gov.uk/documents/mla_dpc_survey.pdf
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SWMLAC ICT Masterclass July 2005 25
Key findings• Embed in corporate planning & strategic thinking• Part of the whole process of dealing with digital
materials• Bulk of activity around digitising collections not born
digital material• No long term funding provided.• Specific areas of significant risk• Anticipated lifespan?• Digitised : born digital relationship?• More awareness-raising needed• Help needed: training, procurement, support
networks, resources.
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SWMLAC ICT Masterclass July 2005 26
Action points
• Embed in your planning process• Regional agencies to provide better
support to MLAs• MLA & DPC to strengthen central support• All to enable better policy & strategic
management• Rationalisation of provision of long term
management for both digitised and born digital material.
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SWMLAC ICT Masterclass July 2005 27
For later use? In use now (and the future)
Data preservation Data curation
Static? Dynamic
“maintaining and adding value to a trusted body of digital information for current and future use”
Actively managedPassive?
Digital preservation and/or curation???
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SWMLAC ICT Masterclass July 2005 28
Some sources of information• Digital Preservation Coalition
http://www.dpconline.org/graphics/index.html
• Digital Curation Centre
http://www.dcc.ac.uk
• UKOLN Preservation pages
http://www.ukoln.ac.uk/preservation/
• ERPANET
http://www.erpanet.org/
Digital Curation Centre
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Personalisation? How will your services fit my
needs?
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Martini environment: any time, any place, anywhere……..
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SWMLAC ICT Masterclass July 2005 3324 Hour Museum