UKG Tier 1 Team Training
Transcript of UKG Tier 1 Team Training
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© 2021 UKG Inc. All rights reserved.
UKG Tier 1 Team Training
We will begin momentarily …
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© 2021 UKG Inc. All rights reserved. For a full list of UKG trademarks, visit www.ukg.com/trademarks. All other trademarks, if any, are the property of their respective
owners. No part of this document or its content may be reproduced in any form or by any means or stored in a database or retr ieval system without the prior written authorization of UKG Inc. (“UKG”). Information in this document is subject to change without notice. The document and its content are confidential information of UKG and may not be disseminated to any third party. Nothing herein constitutes legal advice, tax advice, or any other advice. All leg al or tax questions or concerns should be directed to your legal counsel or tax consultant.
Liability/DisclaimerUKG makes no representation or warranties with respect to the accuracy or completeness of the document or its content and specifically disclaims any responsibility or representation for other vendors’ software. The terms and conditions of your agreement with us regarding the software or serv ices provided by us, which is the subject of the documentation contained herein, govern this document or content. All company, organization, person, and event references are fictional. Any resemblance to actual companies, organizations, persons, and events is entirely coincidental.
UKG, in its sole discretion, may video and/or record this conference or portions of it, including but not limited to, the Question and Answer sessions and play said videos and recordings in any media now known or hereafter devised at various times in the future, including in advertising and publi city thereof. By individuals attending or participating in this conference, you acknowledge that you have been informed that you may be recorded, and you grant your permission for your likeness and voice to be included therein without compensation, credit, or other consideration.
Agenda
• What's Changing?
• Rollout Timeline & Expectations
• Support Structure for UKG
• Our Org Structure in UKG
• Manager/Associate Logon and Navigation and Access Benefits
• People Assist Support Cases
• Wrap up• Open Q&A• Next Steps
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Oracle EBS, talentReef, HRMC Acclaim, Unifocus / Gallup Access, Discoverer, KBX, True Club Insights (DOMO) and NAVEX will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Easy to use onboarding system• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Digital associate file management• Manager and associate direct access• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for Troon, Honours, & RealFood?
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UltiPro (old version), Indigrow, Direct Path, Ultipro Time and Attendance (UTA), and Other Manual
Processes will be replaced by UKG
• New interface with single application for ALL• Different logon credentials and website• New learning platform for all associates• Simple real-time Associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Workforce Management for time keeping and scheduling• Time Clocks• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for Indigo Golf Partners?
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Recruiting, Paylocity, and Manual Processes will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for OB Sports?
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Paycom and Manual Processes will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for Premier Golf Centers?
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PrimePay and Manual Processes will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for Green Golf Partners?
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Paycom, Benefits IJ Hand / Higgenbotham, Matrix LMS, and Manual Processes will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Easy to enroll in benefits directly in the system• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Time clocks• Ability to communicate with associates• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for Cliff Drysdale Tennis?
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Prime Pay and Manual Onboarding will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for 4C Caddies?
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Brightmove – ATS, Workbright, Talent LMS, and ADP will be replaced by UKG
• Single application for ALL• Mobile-enabled access• Simple real-time associate updates of contact info, address, name, direct deposit, etc.• Reporting in real time• Integrated recruiting and onboarding• Integrated training platform (LMS)• Time and Scheduling system integrated• Manager and associate direct access• Centralized and digital access to knowledge articles (job aids) and HR documents
What's Changing for CADDIEMASTER?
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• 10/25 – Training Wave 1 – GMs/Change Champions/Sponsors
• 11/1 - Benefits eligible associates login
• 11/9 - Open enrollment is live
• 11/15 - GM's login to validate Supervisor hierarchy
• 11/29 - Supervisors login to validate their structure
• 12/06 – Training Wave 2 – GMs/Change Champions/Sponsors
• Training for all Associates opens on website on 12/13
• 12/13 - All remaining associates login to validate password
• 12/18 - Bi-weekly associates first punch, update tax forms, add emergency contacts, update phone, email info, etc.
• 12/25 - Weekly associates first punch
• 1/7/22 – First Pay Date in UKG
Go-Live Rollout Timeline & Expectations
Additional activities could be added to
this schedule…Stay connected to our
website!
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Go-Live Support StructureLevel 1 First Responders Associates in the field (GM's, Supervisors, Managers =
essentially all of our Change Champions (CC) and our Sponsor Network (SN)
Help Associates & Supervisors login
Password resets
Look at case article to validate Supervisor hierarchy
Answer basic questions around personal info
Ultimately, they need to do everything possible to solve issues for their associates
Level 2 – HR and Payroll teams If Level 1 can't solve the issue, then, the associate will be contacting this team.
Level 3 - HRBP, Payroll Specialists, Benefits Specialists, Courtney G, Beth, Kathleen, Hans, Victor
If Level 2 can't solve the issue, then, it's escalated to this team.
Level 4 – Business Process leaders (Cathy, Anna, Katherine, Gretchen, Renee, Anna)
If Level 3 can't solve the issue, then, it's escalated to this team.
Level 5 – UKG Core Team (Rob, Megan, Courteney, Tim, Simon)
If Level 4 can't solve the issue, then, it's escalated to this team.
Level 6 – UKG Consultants If Level 5 can't solve the issue, then, it's escalated to this team.
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Organization Structure - UKG
Component Company
Location
Division
Organization
Department
Job
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Organization Structure – Troon, Honours, RealFood, OB Sports, Indigo, Premier Golf, Green Golf
• TG Administration LLCComponent Company
• Troon NorthLocation
• TroonDivision
• Troon NorthOrganization
• Golf ShopDepartment
• Sales AttendantJob
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Organization Structure – Troon, Honours, RealFood, OB Sports, Indigo, Premier Golf, Green Golf
• TG Administration LLCComponent Company
• Captains Cove Golf ClubLocation
• TroonDivision
• Captains Cove FBOrganization
• FB Front of HouseDepartment
• ServerJob
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Organization Structure – Cliff Drysdale
• TG Administration LLCComponent Company
• Inn at Perry CabinLocation
• Cliff DrysdaleDivision
• Inn at Perry Cabin CDOrganization
• TennisDepartment
• Tennis InstructorJob
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Organization Structure – CADDIEMASTER, 4C – Employee Caddies
• TG Administration LLCComponent Company
• Pinehurst ResortLocation
• CADDIEMASTERDivision
• Pinehurst CMOrganization
• Caddie OperationsDepartment
• CaddieJob
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Organization Structure – CADDIEMASTER Independent Contractors Caddies
• Caddie Services LLCComponent Company
• Kiawah Island ClubLocation
• CADDIEMASTERDivision
• Kiawah Island ICCOrganization
• Caddie OperationsDepartment
• CaddieJob
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Accessing the Application
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First Time Login
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Default Username: Emp ID Number + Entire Last Name Example: 1234567De la cruz
Password: Birthdate MMDDYYYY Example: 02051990
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Associate Home Page (Nov 1st)Login for you will be provided at a later time
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Myself > Benefits > Manage My Benefits
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Let’s review your Troon Associate Experience
Demo
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In the Main Menu, the Favorites, Myself, Administration, and System Configuration tabs display.
UKG Manager Screens on Nov 1st
• My Information
• To enroll in benefits
• Administration
• BI Reporting: to find associate’s usernames
• System Configuration
• To Reset someone’s password
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In the Main Menu, the Favorites, Myself, My Team, Administration, and System Configuration tabs display.
UKG Manager Screens on Nov 29th
NEW options in the My Team tab including:
• My Organization
• To verify that the correct associates are listed under my access.
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Let’s review your Troon Manager Experience
Demo
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Access Help Articles
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Submitting Requests
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Accessing and Responding to Requests
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Let’s review your Troon People Assist Experience
Demo
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Course Summary
You should now be able to:
• Awareness of mobile and desktop interface
• Self-service employee overview in UKG
• Describe the types of tasks you can perform in November
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Questions?
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Next Steps
Review the follow up email and look out for your login information
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Confirm that your login is working and that you can run the report needed for (Benefits-eligible) Associate username info
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Explore People Assist and read through the available knowledge articles
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Communicate what is coming to your Associates
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Congratulations!You have completed theUKG First Support Training!!
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UKG Logo and Tagline