UKAS Customer Satisfaction Survey Q1 2012 results.

UKAS Customer Satisfaction Survey

Q1 2012 results

How satisfied are you with UKAS’ overall service to your organisation over the last year?

Series1

27%

59%

12%

2%

Very satisfied SatisfiedDissatisfied Very dissatisfied

In the experience of your organisation how does last year's service compare with the previous year?

Series1

4%

27%

61%

8%0%

Strongly improved Improved No changeWorsened Strongly worsened

Over the last twelve months, how satisfied are you that UKAS understood your business needs?

Series1

36%

54%

8%2%


Over the last twelve months, how satisfied are you that UKAS staff were easy to make contact with?

Series1

42% 44%

12%

2%


Over the last twelve months, how satisfied are you that UKAS generally responded to your needs in a timely manner?

Series1

38%42%

16%

4%


Over the last twelve months, how satisfied are you that UKAS handled your pre-visit arrangements well?

Series1

35%

59%

6%0%


Over the last twelve months, how satisfied are you that your assessment team prepared well for your visit?

Series1

41%

53%

6%0%


Over the last twelve months, how satisfied are you that your assessment team conducted visits well?

Series1

56%

40%

2% 2%


Over the last twelve months, how satisfied are you that your assessment team had the right skills and knowledge?

Series1

54%

42%

2% 2%


Over the last twelve months, how satisfied are you that your assessment team had the right attitude?

Series1

56%

40%

2% 2%


Over the last twelve months, how satisfied are you that the application of the accreditation requirements was consistent

with the previous year?

Series1

39%

53%

6%2%


Over the last twelve months, how satisfied are you that UKAS handled your improvement actions promptly?

Series1

33%

55%

8%4%


Over the last twelve months, how satisfied are you that UKAS handles your technical enquiries well?

Series1

42%45%

13%

0%


Over the last twelve months, how satisfied that UKAS handled your administrative enquiries well?

Series1

33%

56%

9%2%


Over the last twelve months, how satisfies are you that UKAS handled your invoicing and related enquiries throughout the

year conveniently and efficiently?

Series1

22%

68%

6% 4%


Over the last twelve months, how satisfied that UKAS handled your extension to scope requests promptly?

Series1

55%

24%

15%

6%


Over the last twelve months, how satisfied are you that UKAS was effective in promoting awareness of accreditation and of the

UKAS brand?

Series1

28%

70%

2% 0%


Reflecting on the last 12 months' experience of dealing with UKAS, how satisfied are you that UKAS provided value for

money?

Series1

10%

61%

27%

2%


Thank you

UKAS Customer Satisfaction Survey Q1 2012 results.

Documents

Transcript of UKAS Customer Satisfaction Survey Q1 2012 results.