UKAS Customer Satisfaction Survey 2016 CSS Results.pdfassessment team prepared well for your visit?...

UKAS Customer Satisfaction Survey

Q3 2016/17 results

How satisfied are you with UKAS’ overall service to your

organisation over the last year?

27%

60%

7% 6%

Very satisfied Satisfied Dissatisfied Very dissatisfied

In the experience of your organisation how does last year's

service compare with the previous year?

0%

14%

68%

14%

4%

Strongly improved Improved No change

Worsened Strongly worsened

Over the last twelve months, how satisfied are you that UKAS

understood your business needs?

28%

62%

7% 3%



staff were easy to make contact with?

28%

55%

7% 10%



generally responded to your needs in a timely manner?

17%

62%

4%

17%



handled your pre-visit arrangements well?

28%

62%

10%

0%


Over the last twelve months, how satisfied are you that your

assessment team prepared well for your visit?

48%

52%

0% 0%



assessment team conducted visits well?

55% 45%

0% 0%



assessment team had the right skills and knowledge?

66%

34%

0% 0%



assessment team had the right attitude?

62%

35%

3% 0%


Over the last twelve months, how satisfied are you that the

application of the accreditation requirements was consistent

with the previous year?

44%

52%

0% 4%



handled your improvement actions promptly?

31%

38%

20%

11%



handles your technical enquiries well?

36%

50%

7% 7%


Over the last twelve months, how satisfied that UKAS handled

your administrative enquiries well?

25%

61%

11%

3%


Over the last twelve months, how satisfies are you that UKAS

handled your invoicing and related enquiries throughout the

year conveniently and efficiently?

27%

71%

4% 4%


Over the last twelve months, how satisfied that UKAS handled

your extension to scope requests promptly?

22%

56%

5%

17%



was effective in promoting awareness of accreditation and of the

UKAS brand?

15%

78%

7% 0%


Reflecting on the last 12 months' experience of dealing with

UKAS, how satisfied are you that UKAS provided value for

money?

12%

52%

24%

12%


Thank you

UKAS Customer Satisfaction Survey 2016 CSS Results.pdfassessment team prepared well for your visit?...

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