JOB DESCRIPTION

Job Title: Systems Engineer Job Code/Pay Grade: FLSA Status:

_'-I_Exempt _Non-exempt

Department/Location: Information Services/Corp EEO Class:

Reports To: Manager, Information Services Supervisory Responsibility: (check one)

.c.:Yes -- No

Positions Supervised: System Admins

Departmental Approval: Date Approved:

~ UHS of Delaware, Inc.lUHS is committed to Service Excellence.Service excellence is a part of all we do at UHS. Our standards include:• Treat everyone as a guest by making a good first impression, anticipating needs and displaying service

recovery skills.Demonstrate professionalism and excellence by looking professional, being accountable for actions anddelivering excellence in our everyday work.

• Practice teamwork by participating in decision making and process improvement, communicating effectivelyand focusing on the problem/issue, not the person.

~ Equal Employment OpportunityUHS is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is ourpolicy to ensure that both current and prospective employees are afforded equal employment opportunity withoutconsideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexualorientation, or disability in accordance with local, state and federal laws.

~ Americans with Disabilities ActApplicants as well as employees who are or become disabled must be able to perform the essential job functionseither unaided or with reasonable accommodation. The organization shall determine reasonableaccommodation on a case-by-case basis in accordance with applicable law.

Position Summary: II

Responsible for supporting SAN, Network Infrastructure, Active Directory, VMware, and relatedapplications, along with system administration of the Windows based servers hosting the applications.Responsible for activities relatecl to senior system administration. Provides technical and engineeringexpertise in the areas of systems-related project planning, desiqn, and engineering of systems, includingsystem performance management, security audit and remediation, and performs other related duties asassigned. Possesses in-depth knowledge of systems hardware and operating systemssoftware. Researches, reviews and recommends hardware and software improvements. Trains lower-level systems engineers. Responsible for secure design of systems and networks. In-depth knowledgeof operating systems internals and network communications. Ensures long-term requirements of systemsoperations and administration are included in the overall information systems planning of theorganization. Responsible for the installation, maintenance, configuration, and integrity of computersoftware. Implements operation SYstem enhancements that will improve the reliability and performance of

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the system. Creates programs to reduce amount of manual processeslintervention onsystem. Responsible for drafting system policies and standards to achieve company goals. Possessesexpert trouble shooting skills. In-depth knowledge of operating systems internals. Must possess at leastone professional certification, MCSA, MCSE or equivalent.

Qualifications:EducatiCin Years of Related Experience

Minimum Preferred Minimum Preferred

High School Graduate/Equivalent 0-1Professional Certification 1 - 3Technical School/1 Year College 3-5Technical School/2 Years College I 5-8 -.j

Associate's DecreeBachelor's Degree " " 8 -10 "Master's Degree 10+

License or Registration Requirements: MCSE preferred.

Required Knowledae, Skills, Llcensure, Trainina & Travel Requirements (if applicable):Knowledge: Five or more years of progressive responsibilities of Information Systems managementexperience preferably with VMware, Active Directory and SAN support. Knowledge of various Operatingsystems, specifically Windows and Linux. Knowledge of HP, Dell and IBM hardware. High Availabilitysystem design concepts and configuration for best practices. Experience with Server and Hardwareconfiguration, as well as Hardware moves and migrations. Operating System installations including patchand upgrades. Experience working with Complex Multi-Facility Hardware structure and platformenvironment. Experience rnanaqinq system wide backup solutions. Ability to work nights, days,weekends, holidays, and on-call when required. Self-motivated and able to interact with all levels withinthe organization. Critical thinking and initiative to resolve issues proactively.

Skills: Comprehensive knowledge of system application implementation, enhancement, supportmethods, and change control processes. Working knowledge of computer systems analysis,programming techniques and procedures, including: consulting with users to determine hardware,software or system functional specifications; design, development, documentation, analysis, creation,testing, coding, debugging, or modification of computer systems or programs based on and related touser design specifications. Extensive knowledge of IS standards and quality methods and metrics.Initiates performance monitoring and tuning, engages third party suppliers to resolve outstanding issues.Solid knowledge of project management methods. Working Knowledge of user business practices,concepts and terminology to support the applications. Strong time management and organization skillsand is able to manage multiple projects at once. Language proficiency in English, with excellent writtenand verbal fluency. Proficient with Microsoft Office applications.

Training: Related SAN, VMware, Active Directory

Travel Requirements: 5 - 25% clomestic US travel (depending on projects).

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Essential Job Duties %ofTime

1. System Implementation 40%Activities:

• Manage one or more projects.• Oversee and implement server and hardware configurations, hardware moves and

migrations• Regularly meet with users, vendors, and IS staff to develop/modify system

specifications.• Approve designs solutions for technology and prepares the appropriate documentation.

• Approve developed testing Methodologies.• Ensure adherence to appropriate UHS Project Management standards.• Ensure strict adherence to work plans, reporting all serious deviations to management.• Recommend Change Management Policies and monitors that strict adherence is

followed by all team members• Assist with Domain strategy• Lead technical design sessions with the application teams ensuring that architecture

standards are followed

Decisions: Evaluate and recommend proposals received by vendors related to system and/orhardware

2. System Maintenance/Supp'ort 30%

Activities:• Oversee disposition of maintenance-related Customer Support Center Tickets.• Ensure adherence to UHS Service Level and Change Management Policies.• Provide oversight and continued back-up to on-call support.• Establish and maintain regular communications with user community.• Manage various Windows operating systems, HP, Dell, and IBM hardware

• Maintain server and hardware configuration, as well as hardware moves and migrations.

• Assist with Operating System installations including patches and upgrades

• Able to manage Multi-I:acility Hardware structure• Monitor Change Control process and verifies testing is complete• Assess system requirements and identify potential problem areas while recommending

practical solutions• Expected to use advanced problem-solving and analytical skills to implement, update

and support complex application systems.

Decisions: Evaluate Service L.evel agreements and measures outcomes

3. Management and Supervislon 15%

Activities:• Manage one or more direct reports and/or project teams.• Actively participate in IS Leadership meetings.• Participate with other members of IS Leadership on special projects and committees.• Provide supervisory guidance and leadership to all levels of staff as required.• Establish and monitor standards of performance for staff.• Ensure that all work conforms to established UHS policies and procedures.• Interview applicants for vacant positions using appropriate interview techniques and

makes sound selectio decisions.• Ensure that new staff members receive a comprehensive orientation to the department

and hospital requirements and environments.

• Provide feedback for employee job performance according to established standards andperform employee evaluations in a timely and constructive fashion.

• Focus on staff technical and professional development.• Keep management well informed of activities, needs, problems.• Keep staff up-to-date and informed on new and revised IS Department policies and

procedures.

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4.

Decisions: Recommend payment approval for vendor invoices. May review vendor contractsand recommends changes.

• Interact with other members of the ISMT to ensure successful and smooth completion ofprojects.

Decisions: Evaluate employee performance and initiates reward or consulting actions asappropriate. Reviews consulting applicant qualifications and cost prior to any engagement.

ADMINISTRATIVE DUTIESActivities:

• Ensure that admins ars properly trained in performance of their duties as required.• Provide technical support and guidance to other team members as required.• Can assist with the development and submission of capital and operation budget for

assiqned SUb-Departments.• Review selected vendor invoices and submits them for payment approval.• Ensure that vendor contracts meet UHS requirements.• Maintain relationships with key IS vendors and consulting firms.• Review and approves staff timesheets, expense reports, and on-call pay.• Update project status "or publication on a regular basis.• Interact with consultants and third parties as needed.• Maintain Service Excellence principles.• Performs other job-related duties as required by senior management.

15%

Guidance Requirement: Inj~~ate the degree to which the position is guided by theSupervisor/Manager. "(Ch@cko..e)Direct supervision qiven, Specific/detailed instructions provided.Procedures well established. Few decisions made. Supervisor readily available as needed.Independent judgment necessary. Supervisor is usually available. ,.j

Little to no cuidance provided by supervisor on daily basis.

Physical Effort Requirement: (j:~heckOne)Minimal physical effortPhysical Effort found in normal office environment ,.j

Occasional strenuous effort (e.q. continuous tvpinq, orolonced standinq/bendinq, etc.)Frequent/strenuous physical effort (e.q. liftinq, rnovinq heavy objects, etc.)

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MY signature below indicates that I have reviewed the information contained in this document andit has been discussed with me. I understand that I am responsible to comply with all local, stater federal laws as they pertain to my job responsibilities.

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~~I ~~fl;'Employee Signature !Date

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