Uhs 2062 Employees Attitudes, Satisfaction And Commitment (2010)
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Transcript of Uhs 2062 Employees Attitudes, Satisfaction And Commitment (2010)
Employees’ attitudes,
satisfaction, emotion and commitment
Prepared By:
Siti Rokiah Siwokfor UHS 2062 at UTM Skudai Johore.
Job related attitudes Assessing employee attitudes about their jobs is
one of the major tasks of IO psychologist.
Among the most commonly studied job related attitudes are job satisfaction and organizational commitment.
Although 2 different constructs, j ob satisfaction and organizational commitment are highly correlated and result in similar employee behaviours.
Satisfaction & org. commitment
Meta analyses show that satisfied employees
tend to be committed employees.
However, the relationship job satisfaction and performance are not consistent across jobs.
Both of these two work-related attitudes are multifaced.
Approaches to study job satisfaction
Global approach
Facet approach Examples of facets : pay, job
conditions, promotion opportunities etc
Assessment of job satisfaction
Job satisfaction can be assessed by asking how employees feel about their job, either by using questionnaire or interview.
Minnesota Satisfaction Questionnaire
Job descriptive index
What causes employees to be satisfied with and
committed to their jobs?
Perspectives to the study of job satisfaction
Personality perspective Environmental perspective Interactionist perspective
Genetic Predisposition
Genetic predisposition (30%), a study by Arvey et. al.1989, 1994), due to the presence of inherited personality traits such as “negative affectivity”.
Genetic predisposition studies are controversial and received lots of criticism
Any takers for further studies?
Personality variables
Results of Judge and Bono’s (2001) ,Meta -analysis
Core evaluation trait
Correlation with job
satisfaction
Correlation with job
performanceSelf esteem .26 .26
Self efficacy .45 .23
Internal locus of control
.32 .22
Emotional stability .24 .19
Life satisfaction
People who are satisfied with other aspects of life seems to be satisfied with their jobs., that is “people who are happy with their jobs are happy with their life and vice versa”
Fancy using “John Travolta method”?
Others: Culture and intelligence
Culture plays great role
…and if you are too “ smart”, you won’t be hired.
Commitment
Affective commitment: the extent to which an
employee wants to remain with the organization , cares about the organization and willing to exert effort on its behalf.
Commitment
Continuance commitment: The extent an employee believes
that s/he must remain with the organization due to the time , efforts and expense that s/he has invested.
Commitment
Normative commitment: The extent the employee feel obliged to the organization, and thus feels that s/he must remain with the organization.
Consequences of Satisfaction/Dissatisfaction and Negative Work
Attitude Job performance
Turnover
Absenteeism
References
Aamodt, M.G (2007). Industrial and organizational psychology. An applied approach. Belmont, CA: Thomson