www.unitedgroup.com.sa

“WE DELIVERCUSTOMERSATISFACTION”

We are dedicated to satisfying our customers. We believe in respecting our customers, listening to their requests and understanding their expectations.We strive to exceed their expectations in affordability, quality and on-time delivery.

YOUR MOST UNHAPPY CUSTOMERS ARE YOUR GREATEST SOURCE OF LEARNING” – BILL GATES

QUARTER I | 2016

UGNEWSLETTER

CUSTOMER SATISFACTION P.2

INTRODUCING PRIDE P.4

MAZEN ARNOUSH FAREWELL P.5

NEW BORN P.8

Dear Colleagues, The below is an interesting article about customer satisfaction that I thought to share with you. “A little boy went into a store, reached for a plastic box and pulled it over to the telephone. He climbed onto the box so that he could reach the buttons on the phone and proceeded to punch in seven digits. The store owner observed and listened to the conversation.

The boy asked, Madam, Can you give me the job of cutting your yard grass (Home Garden)?. The woman replied, Thanks, I already have someone to cut my grass. The young boy replied, I will cut your grass for half the price of the person who currently cut your grass. The woman responded that she is very satisfied with the person who is presently cutting the grass. The little boy was even more perseverant and said, I’ll even sweep your curb and your sidewalk, so on Sunday you will have the prettiest yard in the town. Again the woman answered in the negative and said; whatever you offer, I am very satisfied, Thank you. With a smile on his face, the little boy replaced the receiver of the telephone. The store owner, who was listening to this conversation, walked over to the boy and said, Son I like your attitude; I like that positive spirit and I would like to offer you a job.

The little boy replied, No thanks, I was just checking my performance on the job I already have. I am the one who is working for the lady I was talking to through the telephone!”

George Khalil

1. CUSTOMERSATISFACTION FOCUS

“WE DELIVER CUSTOMER SATISFACTION”

“KNOW WHAT YOUR CUSTOMERS WANT MOST AND WHAT YOUR COMPANY DOES BEST.

FOCUS ON WHERE THESE TWO MEET”

– KEVIN STIRTZ

CUSTOMEREXPERIENCE

CUSTOMERLOYALTY

CUSTOMERSATISFACTION

1933> André Besnier> 1 employee> 35 litres of milk collected/day> 17 camemberts made/day

2. LACTALIS SUCCESS STORY

MORE THAN 80 YEARS OF PASSION FOR DAIRY

1955

2006

2011

2015

19682000

> Michel Besnier> 50 salaried employees> 20, 000 litres of milk collected/day

> Galbani brand take up > Joint-venture with Nestlé in the chilled dairy category

> Acquisition of Parmalat, making Lactalis Group the N°1 in dairy worldwide > 54,000 employees> 14.5 billion litres of milk collected/year> 192 manufacturing sites in 34 countries

> 75,000 employees> 17,4 billions litres of milk collected/year> 2229 manufacturing sites in 43 countries

> Launch of Président camembert

> Emmanuel Besnier > 16,000 employees> 4th place worldwide in milk collection

> 66 manufacturing sites in France and 15 outside of France

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4

5

6

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3. MAKING SOUP OUT OF STONES

5. MAZEN ARMOUSH’S FAREWELL PARTY

There were few soldiers returning from the battle field, who lost their way back home while passing a forest/jungle, ultimately found a village, where they decided to take a nap and stay for some time. They were hungry and have nothing to eat. They approached few villagers asking for the food. Apparently, the villagers got scared seeing those soldiers armed with full of ammunitions and wanted to keep themselves away from these soldiers, assuming that it may bring them trouble. The villagers said that they don’t have anything to eat. Soldiers were surprised, and ask a question, what YOU all eat. The villagers said “Stones”. Soldiers said, OK, fine bring the stones, and we will make the soup. Villagers were surprised, and brought the stones, with it of course they brought a pot, and water.

Soldiers lit the fire, put the pot on the fire with stones in, pour the water, and started stirring up the pot. Few minutes later, the soldier said, you know if we have little salt, it could give some taste. One of the villagers sitting there, brought the salt, and then the salt was put in the pot.

Few minutes later, the soldier said if we can have some vegetables, it would be really nice, one villagers went home and brought some vegetables, and then again they were all put into the pot, and soldiers continue stirring the pot, and later in the same way, all the ingredients that were required were all available in pot. Soup was ready, it was not only the soldiers but also many of the villagers who take part in participation have enjoyed the soup.

The moral of the story is “never give up” and keep trying with positive attitude and you will succeed. You can apply this on every stage you are in whether work, home, and any other places. Ataul

I am grateful for all the fond memories and experience I shared with all of you in UTC. I would like to take this occasion to convey my thanks and appreciation to Mr. Ahmed Al Hajj whom I highly respect as a person at both professional & personal level; & Mr. Mario Ibrahim for giving me the opportunity of exerting my role with high confidence allowing me to grab precious experiences, thanking him for his personal and professional support. Also, I would like to thank all of you my colleagues and friends for your kindness and understanding during the time we spent together which enriched my career and personal life, and all the sister companies for the excellent relations and friendships.

Thank you my Team for your efforts and high commitments & for the great time we spent together during the beautiful and hard periods, I am pretty sure that you will continue doing your best as usual to take UTC up to the next level.

MIS TEAM CONDUCTED SAP BUSINESS OBJECT TRAINING IN UG RIYADH OFFICE ON THE 16TH MARCH 2016

MIS TEAM CONDUCTED SAP BUSINESS OBJECT TRAINING IN AL DIYAFA RIYADH OFFICE ON THE 17TH MARCH 2016

“SAUDI ARABIA IS A VERY CHALLENGING ENVIRONMENT BUT IT IS ALSO A HUGE WELL OF OPPORTUNITIES TO BE TAPPED”

WINNERS ARE NOT THOSE WHO FAIL, BUT THOSE WHO NEVER QUIT!

“WE DELIVER CUSTOMER SATISFACTION”

Introduce Pride range with full focus on the NEW range “Cooking Butter & Cooking slices” King Saud University – Riyadh (10th to 15th April)

6. SAP BUSINESS OBJECT TRAINING

labels

4. INTRODUCINGPRIDE’S NEW RANGE

BASSEM EL DERINI-Riyadh

AHMED GHAZY MOUSA-Jeddah

ESSAMDARWISH-Khobar

ESSAMDARWISH-Khobar

MOUSTAFA EL SAHIOUNI

– Sales Director (Ufic)

MOHAMED ISSA ALKHALIFA

–Supply Chain Executive (Al Diyafa)

SHERIF SAID IBRAHIM

– Acting National Sales Manager (UTC)

MIR KAZAM ALI KHAN

– Customer Service Representative (UFS)

ADNAN ABDULLAH ALMARHOUS

– Supply Chain Executive (Al Diyafa)

REDA ELSAYED HASSAN

– Bill Collector (Al Diyafa)

SYED OBAID ASHRAF

– Data Entry Operator (UWDS)

ABDUL MATEEN MOHAMMED

– Inventory Coordinator (Ufs)

MAHAMMED NAIMUDDIN

– Accountant (Ufic)

KAMRE ALAM KHAN

– Purchasing Coordinator (UFIC)

MOHAMED WASIF SHAIK

– Data Entry Operator (UFIC)

JEAN AYCHOUH

– Brand Ambassador (Al Diyafa)

JOHN MARVIN MAGNO – Beverage Specialist (Al Diyafa)

AHMED MAHMOUD FAHMY

– Business Development Executive (Utc)

ALI AHMED KHAN

– Data Entry Operator (Ufic)

AHMED SEDEIK-Jeddah

ISSAM JAMAL ABU HALTAM -Jeddah

MAHMOUD JAALOUK-Jeddah

AHMED ABOBAKAR ALYASSER-Khobar

AHMED BAHAA-Khobar

MASROOR AHMED KHAN-Riyadh

BASSEM EL DERINI-Riyadh

RASHID NAWAZ-South

AHMAD SHAMSELDIN-Madina

AHMADSEIDEK-Jeddah

ISSAM JAMAL ABU HALTAM -Jeddah

AHMED HASSAN FARAGALLA-Riyadh

HOSAMELDIN AHMED-South

HATEM ABULKALAM-South

7. TIPS TO INCREASE CUSTOMER LOYALTY

8. NEW JOINERS

9. WE HAVE A WINNER

We wish all the luck to the new employees who joined our group, Good Luck!

“WE DELIVER CUSTOMER SATISFACTION”

1 EXCEEDTHE EXPECTATIONS 6 OFFER YOUR CUSTOMER

SOMETHING ABOVECOMPETITION

4 KEEP YOUR CUSTOMERINFORMED

7 DON’T BE COMPLACENT

2 ACCEPTYOUR MISTAKES

3 SHOWYOUR APPRECIATION 5 MAKE TIMELY

DELIVERY A PREFERENCE

JAN

201

6JA

N 2

016

FEB

201

6FE

B 2

016

MA

R 2

016

MA

R 2

016

Our colleague Ahmed Abdel-salam is blessed with a lovely baby Girl, Alain. Congratulations!!! Ahmed and wishing baby Alain a great life full of health and happiness.

Our colleague Hamdy Galal is blessed with a lovely baby Girl, Dina. Congratulations!!! Hamdy and wishing baby Dina a great life full of health and happiness.

Our colleague Ahmed Mar-zouk is blessed with a lovely baby girl, Kenzie. Congratulations!!! Ahmed and wishing baby Kenzie a great life full of health and happiness.

Our colleague Ashraf Ibrahim is blessed with a lovely baby Boy, Ibrahim. Congratulations!!! Ashraf and wishing baby Ibrahim a great life full of health and happiness.

Our colleague Majid Abbasi is blessed with a lovely baby Girl, Eman. Congratulations!!!Majid and wishing baby Eman a great life full of health and happiness.

1. Did you know, All of the gold mined in the history of the world would more or less fit into a 20x20x20 meter cube.

2. Did you know, Once Charlie Chaplin entered a contest for “Charlie Chaplin look-alikes” and he came in third.

RIDDLERiddle One:Who makes it, has no need of it. Who buys it, has no use for it. Who uses it can neither see nor feel it. What is it?

Riddle Two:What gets wetter and wet-ter the more it dries?

10. NEW BORN

GOOD TO KNOWUNITED GROUP MAZE

“WE DELIVER CUSTOMER SATISFACTION”

16 06 68 88 98

WHAT IS THE CAR’S

PARKINGSPOT NUMBER?

IS WORTHLESS.

CUSTOMER LOYALTY – JEFFERY GITOMER

IS PRICELESS’’