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Transcript of Ucd3-social-media-case-studies-sept2010
Social Media Channels & Case Studies
Keith Feighery: Digital Strategist
New digital and social platforms are mass enablers of peer to peer conversations,
sharing and interactions
New channels offer businesses and organisations means to engage with and
communicate with potential customers or interested parties
Organisation must understand that its not about the specific tools but the changing
consumption and behaviour patterns of the customer
Tools will change but behaviours are being formed for the longterm
Organisations must embrace a more social engagement because it is happening with or
without them
AND It offers real business benefit
Challenge now is to build engaging digital and social strategies aligned with clear business
objectives
Leveraging Social Media
Orgnisation must understand the dynamic of communities
Potential Benefits of social engagement
• Listening– Crucial to hear what the public is saying about you, competitors, related
business areas etc.. (researc)– Crowdsourcing – understand behaviours, experiences, language patterns
etc..• Engagement
– Engage directly with prospects and customers (without filters)• Relationships
– Build long lasting relationships and trust with customers– Build real and valuable communities online and offline (Two way process)– Reduce customer acquisition costs (Media spend)– Increase customer retentions (Loyalty/Advocacy)– Mass feedback loop for your business
Potential risks
• Loss of control of the conversation– Two way communication– Openly negative transmissions– Digital Crises
• Using social channel as a marketing or PR conduit• Broadcast as opposed to engagement• Little value
• Can be a difficult persona for brands to adopt– Reveal a human voice of a corporate identity
• What it is that voice?
New media platforms
Social Media Landscape
Recent Irish case studies of businesses using social media
Crystal Swing
Beaut.ie
Hairybaby
Komplett
Groupon – CityDeal.ie
Blacknight
Puddleducks
Yelp – Bars & Restaurants
Bars - Facebook
GarrenDenny Interiors
Murphys Icecream
Innovative Case Studies of Social Media
Old Spice Campaign
Tippex YouTube Campaign
Kogi BBQ
Crème Brulee Cart
Ikea – Malmo
Best Job In the World
BlendTec
Diet Coke and Mentos
Facebook and The Big Brands
1800Flowers.com
Victorias Secrets
Starbucks – Frappucino.com
TOMS Shoes
Red Bull
The Power of Social Media
The Four Hour Working Week
Tube Worker abuses Traveller
Stuff White People Like
Successful Viral & UGC Campaigns
Rage Against The Machine
Walkers “Do us a Flavour”
Upside Down Tango
Unsuccessful Viral & UGC Campaigns
Danish Single Mother Hoax
Digital crisis and reputation management
Nestle
Marks and Spencers
Domino’s
United Airlines
Case Studies of Large Brands Using Social Media
American Red Cross
Charmin “Go” Campaign
Evian
Coca Cola “206 Expedition”
Skittles
Best Buy
Zappos
Ford - FiestaMovement
Contact Details
www.linkedin.com/in/keithfeighery
www.twitter.com/kfeighery
www.faceboook.com/keith.feighery
086 6070274
Thank You