Birds of a Feather Flock Together - University of Washington
UCCSC Birds of a Feather: Cloud Services at the UC
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Transcript of UCCSC Birds of a Feather: Cloud Services at the UC
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UCCSC BIRDS OF A FEATHER:
CLOUD SERVICES AT THE UC
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The Cloud Opportunity• Harness the power of consumer technology for teaching, research and
administration (e.g. Google Apps, You Tube).
• Scale services massively up or down easily based on need (e.g. Amazon Web Services, ServiceNow).
• Move costs from a “CAPEX” to “OPEX” model for predictable spend based on consumption.
• Provide services that the community actually wants to use.
• Let vendors run commodity IT services that add no distinction, focus on the mission!
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The Cloud Problem• Each UC campus has hundreds of cloud services in use by faculty, staff,
and students
• Sensitive UC data can go into services with poor security and privacy safeguards using “click through agreements”
• Campus units creating new forms of “shadow IT” in the cloud
• Campus IT can’t move fast enough to provide services to shift demand
• Cloud has to form a central part of IT strategy, but it’s often unclear how and when to move to or integrate cloud services
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Some UC-wide Cloud Solutions• Tap IT, security, procurement, legal, risk, compliance
expertise to get better agreements with cloud vendors.
• Systematically identify and prioritize campus cloud computing needs
• Give campuses guidance on deploying cloud services
• Move faster, faster, faster!
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Some Campus Cloud Solutions• Create a delivery model in Central IT. Embrace the push from your constituents.
• Ruthlessly prioritize what IT services are important. Retire old services and offer new ones.
• Objectively prioritize what services to offer first, not based on the loudest voice
• Don’t let cost allocation issues stop you. Pay for it centrally or find your coalition of the willing.
• Privacy and security are hard issues, consider all the concerns but insist on taking a risk-based approach.
• Take some calculated risks, learn and grow from them!
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UC Cloud Services Workgroup Charter
• Develop strategy for acquisition of cloud Services for UC enterprise – Define security, privacy, contract requirements
• Employ UC multi-discipline, multi-campus resources for Workgroup– Evaluate current state of Cloud Services usage– Identify UC enterprise requirements for Cloud Services
• Negotiate and issue agreements for Cloud Services for the UC enterprise– Design communication channels for implementation of Cloud
Services for the UC Enterprise– Assist with implementation plans across all campuses
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Workgroup MembersCharged by the ITLC and CPO Bill Cooper:
• UCB, IT, TAS—David Willson• UCD, Asst. CIO—Gabe Youtsey*• UCI, CISO—Isaac Straley• UCLA—Compliance Officer, Marti Arvin• UCLA, IT, TAS—Tom Trappler• UCM, IT, TAS—Gabe Edwards• UCOP IT Policy—Stephen Lau• UCOP, OGC—Kathleen Quenneville• UCOP, Procurement—Dianne Yoder*• UCOP, Risk Mgmt—Gary Leonard• UCSD, IT—Brett Pollack *co-chairs
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Services we are working on
Service/Category UC-wide Contract
HIPAA BAA Requirements Deployment Guide
Box ✔ (I2) ✔ N/A July 2014
Salesforce July 2014 July 2014 ✔ August 2014
Dropbox
Google Apps ✔ N/A
Azure ✔ ✔ N/A
Office 365 ✔ ✔ N/A
Amazon Web Svcs ✔ N/A August 2014
Endpoint Protection (e.g. CrashPlan, Druva)
August 2014 August 2014
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Some Discussion Questions
• Do you have any questions about the work of the UC Cloud Services Working Group or other ITLC or Procurement groups related to cloud services?
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Some Discussion Questions
• How can we work better as a UC system to provide cloud services in support of our common mission of teaching, research and service?
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Some Discussion Questions
• What successes are you having on your campuses in rolling out cloud services and what are keys to that success? Any failures you have learned from?
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Some Discussion Questions
• What cloud services hold the most promises for your campuses? What are fads that are fading? Some categories:– Educational technology– Research support– Infrastructure– End user services
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Reach out anytime
Dianne YoderAsst. Director, Procurement Services
UCOP510-587-6496
Gabriel YoutseyInterim Assistant CIO
UC Davis530-752-0701