Phase IIProject Management Plan

UAE University

Projects and Work Groups

1. Faculty Workload Proposal2. Alumni Proposal3. Academic Calendar Review4. SACS Application5. College and Department Promotion Standards

Proposal6. Grading Policy7. Student Evaluation of Teaching8. Salary Increase Proposal9. Outstanding Faculty and Staff Recognition Program10. Outstanding Student Recognition Program

Projects and Work Groups

1. Critical Success Factors Project2. Customer Satisfaction Survey and Evaluation Work Group3. UAEU Management Structure Reorganization Proposal4. Salary Administration, Classification and Job Title Work Group5. Review Staffing Level in Support Units6. UAEU Technology Plan7. Business Information System Planning Work Group8. Human Resources Reorganization Proposal9. Bilingual Customer Services10. Admissions Standards and Enrollment Proposal11. Student Affairs Proposal

Faculty Workload Proposal

Workload Group Appointed Teaching Credit Hours

For New Faculty For Regular Faculty

Adjustment for Multiple Sectors Directed Study Laboratory Supervision

Research (Release From Teaching) Service (Release From Teaching)

Alumni Proposal

Review of Current Alumni Activities A Proposed National Alumni Association Development of an Annual Fund Organizational Considerations

Academic Calendar Review

Conformity to SACS Standards Holiday and Class Time Time Lost – Start-up Final Exams

SACS Application

Letter of Intent Pre-application Workshop Engagement of Consultant to Visit Preparation of Application Meeting Core

Requirements Completion of Application Review of Application by SACS Candidacy Committee Visit

College and Department Promotion Standards Proposal

Preparation of Provisional or Transitional Standards

Implementation of New Promotion Procedures & Interim Standards

Organization of College and Department Committees for Preparation of “Permanent” Standards

Completion of New College and Department Standards

Grading Policy

Appointment of Grading Policy Work Group

Review of Current Practices and Policies Handling D’s and F’s A Scholastic Progress Standard Grade Inflation?? Final Report

Student Evaluation of Teaching

Review of Existing System Timing of Completion of Questionnaire Consideration of Simplified

Questionnaire

Salary Increase Proposal

Develop a salary increase proposal including both across-the-board and merit increase components.

Outstanding Faculty and Staff Recognition Program

Review existing employee recognition programs.

Develop an annual program to recognize outstanding employees in various employment categories throughout the University.

Outstanding Student Recognition Program

Review current student recognition programs with a view toward more public recognition of outstanding student accomplishments.

Critical Success Factors Project

Critical measures of operating success and customer satisfaction will be established for many support services units.

These data will be accumulated monthly, performance will be assessed and, where necessary, corrective action will be inititiated.

Customer Satisfaction Survey and Evaluation Work Group

A customer (employee) satisfaction survey will be randomly, electronically triggered via e-mail when various customer services are provided.

The survey will require approximately two minutes of the customer’s time.

Data will be collected and shared with service providers.

Where necessary, a corrective action proposal intended to improve customer services will be prepared by unit directors.

UAEU Management Structure Reorganization Proposal

Develop a proposed new organizational chart and a rationale for proposed changes

Salary Administration, Classification and Job Title Work Group

Develop a salary administration, classification and job title plan for the UAEU based upon UAE expatriate market surveys and the College and University Personnel Association (CUPA) management and professional salary surveys.

Review Staffing Levels in Support Units

Compare data from selected benchmark universities related to staffing ratios in support service units, and review current Price, Waterhouse, Coopers study.

UAEU Technology Plan

Develop a plan to evaluate and realign all UAEU technology resources (hardware, software, networks and personnel).

Some resources may be transferred in the interim as per the recent recommendations of the Information System and Data Access Work Group.

In addition, unnecessarily duplicative expenditures will be phased out as soon as possible.

Business Information System Planning Work Group

Create a plan to develop or purchase an integrated finance, budget and human resources information system which is responsive to management needs and capable of controlling and/or limiting expenditures in all chapters to the approved budget.

Human Resources Reorganization Proposal

Evaluate the operations of the human resources department and identify opportunities to better meet the needs of the university and its employees and emphasize strong employee relations and customer service.

Bilingual Customer Services

Establish a protocol in service departments enabling communications and reports to be available in both Arabic and English.

Where possible, use technology to accomplish this goal.

Admissions Standards and Enrollment Proposal

Review and document findings related to student success and student faculty ratios at UAEU. Propose admissions standards and enrollment limits congruent with the research findings and maintenance of quality academic programs.

Student Affairs Proposal

Complete evaluation of the Student Affairs operation, the services it provides and the level of student satisfaction with those services.

Review opportunities to improve service quality and student satisfaction.