UAE Federal e-Government: Governing strategy and evolution landmarks Khaled Ali Al Bustani

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1 UAE Federal e-Government: Governing strategy and evolution landmarks Khaled Ali Al Bustani Assistant Undersecretary for Budget and Revenue Ministry of Finance & Industry (MOFI) November 2004

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Transcript of UAE Federal e-Government: Governing strategy and evolution landmarks Khaled Ali Al Bustani

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UAE Federal e-Government: Governing strategy and evolution landmarks

Khaled Ali Al Bustani

Assistant Undersecretary for Budget and Revenue

Ministry of Finance & Industry (MOFI)

November 2004

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UAE Ministry of Finance and Industry and e-Government… MOFI is a leading agent of change in the sphere of e-Government. Its goal is to use the power of the Internet and remote communications to enable citizens and residents to communicate with government agencies with minimum time and bureaucracy

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e-Government is a tool for achieving significant transformation within the UAE Federal Government

e-Government will be a toll improve efficiency and effectiveness by:

Providing a single integrated online interface to customers;

Reducing duplication and inefficiencies within Government by re-engineering processes and using technology;

Using technology to integrate with the Federal Government’s suppliers;

Providing employees with online tools and information to support their work

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UAE Federal e-Government:

Vision and keys objectives

Goals

Facts

Strategy

Progress

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Vision

Enabling integrated policy formulation to facilitate a knowledge-based world-class government

Key Objectives

Focus on achieving measurable improvements rather than just automate

Focus on only core Federal Government activities

Focus on using e-Government to integrate across different Ministries and Agencies as required

Focus on activities that will have a positive impact on customers

Vision and objectives

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UAE Federal e-Government: Vision

Goals

Facts

Strategy

Implementation progress

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e-Government facilitates the transformation from focus on operations to a focus on policy and regulation

Policy

Regulation

Operations

Policy

Regulation

Operations

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Is the service or activity critical to Government?

Are there legislative constraints that limits outsourcing options?

Is there a private sector supply market available to deliver the service?

Can the quality of the service delivery be measured and controlled?

We have used international standards and best practice criteria to identify “core” Government areas

Non Core56%

Core44%

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To maximize the benefits from e-Goverment

Focus on core Government services;Re-structure as necessary to enable and support our various improvement initiatives;Focus on how IT can reshape work rather than automate existing work;Form partnerships with private sector to deliver services wherever possible

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Vision

Goals

Facts

Strategy

Implementation progress

UAE Federal e-Government:

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Facts

The e-Government strategy will cover Federal Government (18 ministries and 17 authorities)

e-Government allows for the sharing and exchanging of information within government, businesses, and citizens...G2G, G2B and G2C

e-Government allows the government to improve its focus on the development of policy    

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Facts..

e-Government provides the government with the means to accurately monitor and measure the performance and implementation of policy

e-Government introduces a thorough change in information and services delivery using e-Government channels and tools..such as the e-Dirham and the e-Portal

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e-Government allows for a consistent, secure and reliable way to access information and services

All e-Government users are able to use a personalized access point through a portal

An internal working team of 18 senior government officials at the Under-Secretary level oversees the project

 

Facts..

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UAE Federal e-Government:

Vision

Goals

Facts

Strategy

Implementation progress

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Strategy Use information technology as a catalyst of enhancing procedures not just automation of existing procedures

Build citizen centred applications

Provide a single point of contact to the customer

Build partnership with private sector to deliver services where and when possible

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UAE Federal e-Government:

Vision

Goals

Facts

Strategy

Implementation progress

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Impact of opportunity selection O

ppor

tuni

ties

Implementation

Phase 1 Phase 2 Phase 3 Phase..n Selection criteria

Stra

tegy

CSFs

Quick wins

Foundation (prerequisites)

Long-term (transformational)

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Evolution landmarks…

The e-Government project has been designed in such a way to be implemented in a structured ‘wave’ stages whereby each wave has its own milestones and benchmarks…

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19Project Manageme

ntAcross project

High Level View –project wave

Project Portfolio –single ministryeCitizeneExpat

eTawasul

eProject

eProcurement

eCompany

eAccess

FMS-ERP

HRMS-ERPRFP process •Partners •Experts

RFP process •Partners •Experts

Mandatory Technology

Mandatory People

Mandatory Process

Wave 0Wave 0Initial startup of FRP team and procedures. Produce RFP’s and select vendors /solutions

eGovernment - Start Up•Strategy•Project Mngt.•Perf. Mngt.•Change Mngt.•Communication

RFP process RFP process

ePharma

eCard

eStudent

Wave 1Wave 1Setup of Project Management Office. Rollout of Mandatory projects across Ministries/agencies. Implementation of initial projects

RFP process RFP process

Wave 2Wave 2Continuing Wave 1 projects for roll-out, extensions etc. New RFP process. Focus on multi-ministry projects. Can be added with single ministry projects. Continuing Project Management activities

Wave (3 Wave (3 -- --n)n)Evaluation of current project portfolio and eGovernment Strategy. Identification of new projects with RFP process. Continuing Project Management activities

+ additional single Ministry + additional single Ministry Projects. To be decidedProjects. To be decided

Proj. PortfolioevaluationProj. Portfolioevaluation

New Projects

Programme Management / Programme Governance/ Change Management

Project Portfolio –single ministryProject Portfolio –single ministryeCitizeneCitizeneExpateExpat

eTawasuleTawasul

eProjecteProject

eProcurementeProcurement

eCompanyeCompany

eAccesseAccess

FMS-ERPFMS-ERP

HRMS-ERPHRMS-ERPRFP process •Partners •Experts

RFP process •Partners •Experts

Mandatory Technology

Mandatory People

Mandatory Process

Wave 0Wave 0Initial startup of FRP team and procedures. Produce RFP’s and select vendors /solutions

eGovernment - Start Up•Strategy•Project Mngt.•Perf. Mngt.•Change Mngt.•Communication

RFP process RFP process

ePharmaePharma

eCardeCard

eStudenteStudent

Wave 1Wave 1Setup of Project Management Office. Rollout of Mandatory projects across Ministries/agencies. Implementation of initial projects

RFP process RFP process

Wave 2Wave 2Continuing Wave 1 projects for roll-out, extensions etc. New RFP process. Focus on multi-ministry projects. Can be added with single ministry projects. Continuing Project Management activities

Wave (3 Wave (3 -- --n)n)Evaluation of current project portfolio and eGovernment Strategy. Identification of new projects with RFP process. Continuing Project Management activities

+ additional single Ministry + additional single Ministry Projects. To be decidedProjects. To be decided

Proj. PortfolioevaluationProj. Portfolioevaluation

New ProjectsNew Projects

Programme Management / Programme Governance/ Change Management

The Way Forward

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Milestones…e-DirhamThe e-Dirham was introduced in 2001 to replace traditional methods of fees collection for government services …e-Dirham provides real time information and allows Ministries to more effectively undertake and record payment transactions, in addition to providing a modern and secure payment system for customers

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…e-Dirham

More than 30,000 daily transactions are processed using the e-Dirham payment option

e-Dirham payment systems use state-of-the-art 128 bit encryption technology for complete safety

e-Dirham Smart Cards are rechargeable and can be remotely managed 24 hours/7 days

Remote management uses Interactive Voice Recognition (IVR)

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….e-Registration e-Registration allows the Ministry of Labor and Social Affairs to process and issue an electronic request for a bank guarantee

The request is received electronically and processed by the bank through the e-Registration system

After verification the bank registers the value of the guarantee and related information

The bank electronically issues a bank guarantee letter that is also received electronically and instantly by the Ministry of Labor and Social Affairs at the final stage of processing transactions.

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…e-System

The e-System enables clients to register and pay online for certificates of origin through the e-Dirham system

Clients can cancel applications through this system

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…e-Tender

Businesses who wish to supply their products and services to government register online

Once accepted, the supplier appears in the supplier directory on the e-Tender system.

Ministries seeking to procure products/services browse pre-defined categories of suppliers and release tenders or choose suppliers based on supplier evaluation forms that outline specific criteria such as delivery, services, guarantees etc..

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…e-Procurement

e-Procurement is a comprehensive and systemic process in which government either establishes agreements for the acquisition or the purchase of products/services using IT systems.

e-Procurement is applied through different channels such as electronic ordering; purchasing cards, reverse auctions, and automatic accounting systems

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…e-Sinaee Allows online application for industrial licenses

Registering in the supplier’s record

Purchasing online Tenders

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...e-Financial Management Information System e-FMIS

Provides government accounting for UAE federal government including general ledger, prepayment, review and audit, cash management, etc…

Provides government budgeting and forecasting

Establishes a uniform performance tracking methods

Streamlines the government financial process

Increasing the efficiency and accountability in government

Enhances financial reporting

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…e-PortalThe e-Portal is the UAE government’s electronic gateway that serves to: Be as a convenient first-stop portal for users to locate the latest Government information such as news and policies

Conduct a wide range of transactions online with government agencies

Create a pro-enterprise ecosystem for businesses which will transform the way in which the UAE public interacts with the Government

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e-Human Resources Management System, e-Project, e-Expat, e-Citizen, e-Tawasul-Document Management, e-Access, e-Diplomat…

Other milestone projects in implementing the e-Government phases include …

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Thank you