Travel Management Services

ABOVE AND BEYOND

Since 1966, Tzell Travel has been providing our clients with unmatched service, pricing and customization. Our comprehensive travel management programs benefit from the negotiating power of a travel industry powerhouse and the personalized dedication of our award winning Travel Advisors.

We know there is more to business travel than getting people from here to there --- it’s about going the extra mile. We strive to upgrade each client to a brand of service that is in a class by itself. For four decades we have been proud to partner with the world’s most respected and demanding companies in proving that business trips can be something more than a bottom-line success.

INTRO

Corporate Leadership

6,080 Agents6,080

Agents$3.1 Billion

Sales$3.1 Billion

Sales

CEO Barry Liben

CEO Barry Liben

President Patrick Fragale

President Patrick Fragale

73 Branches73 Branches

Above and BeyondInside Tzell

Customer Service

Inside Tzell

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Cost Management

Technology

Global Power

Customer ServiceCall centers do not exist within our business model. Rather, each corporate account receives a dedicated team responsible for supporting your travel objectives and policies, ensuring that your corporate travelers receive 24/7/365 professional, personalized, and proactive service.

Dedicated teams are customized to handle even the most discerning VIP or C-Level executive, and their specific travel requirements.

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Highly experienced and diverse personnel, with a very low turnover rate of employees with a high touch, high quality, customer service driven attitude.

Highly experienced and diverse personnel, with a very low turnover rate of employees with a high touch, high quality, customer service driven attitude.

Cost ManagementTzell recognizes that the cost and consequences of travel can be the critical difference between our clients’ success and failure in achieving their objectives. In many cases, Tzell’s measurable value becomes a powerful sales tool in itself - promoted by our clients to solidify existing relationships and add new ones.

Your Account Manager will work with you to design and implement effective, measurable cost containment programs, while maintaining superior service benchmarks.

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Monitors & analyzes spend, identifies savings achieved & recommends opportunities for further savings and lifecycle value

Monitors & analyzes spend, identifies savings achieved & recommends opportunities for further savings and lifecycle value

TechnologyAs a result of significant capital investments, Tzell offers the latest technology tools to enhance all facets of our business relationship.

Products include: a comprehensive low fare search engine; quality control and information processing software systems; a sophisticated e-ticket tracking program; a web-based travel management reporting system; and a smart, customizable online booking portal and agnostic interface.

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Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist.

Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist.

Global PowerTzell brings specialist travel management skills to your business. There are times when we need to apply our in-depth understanding of your particular part of the world. And there are times when we call on our cross-sector knowledge, experience of logistics and international travel to provide the best solution.

We combine global coverage from more than 70 offices around the world with a nimble approach to cross-border decision making that benefits our clients everywhere.

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A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service. Successes on behalf of some of America’s most successful corporations

A worldwide reputation among our peers, suppliers, and clients for professional, proactive, personalized service. Successes on behalf of some of America’s most successful corporations

Source: Business Travel News

Leading Corporate TMC2014

www.tzell.com | 212 944 2121 | Tzell Travel Group

Tzell DeliversOur vast experience helping corporations consolidate and manage their travel programs, has led us to commit to core deliverables with every customer relationship

In our toolboxAccount Management

Tzell believes the key to its over 45 plus years of success has been our emphasis on ensuring client satisfaction. The primary objective of our Client Services Group is to maintain customer satisfaction, ensure consistent standards of operation, and monitor cost savings and value programs. This function also categorizes customer inquiries, researches any incidents and reports on resolution and prescribes preventive measures as appropriate. Your Account Manager works with the operations staff, accounting department, senior management and your counselors to monitor service levels and consult with suppliers to negotiate discounts. They would also provide consulting for travel policy construction, implementation and administration.

In our toolboxTechnology Tools

Tzell not only believes in the power of technology, but in its constant evolution. Those in the travel industry who fail to keep up with the latest technology risk failing to maximize the efficiency and cost-effectiveness of their travel management programs.

Products include:  •a comprehensive low fare search engine, Access to more than 400 airlines, over 77,000 hotels & 36 car rental companies•quality control and information processing software systems•a sophisticated e-ticket tracking program•a web-based travel management reporting system•a smart, customizable online booking portal and agnostic interface•support of the four major online booking tools; Concur, NuTravel, GetThere, and Deem

In our toolboxTravel Reporting

We recognize that management information is a key operational tool, and we are able to provide you with a variety of reports, whether online or offline, to assist you in monitoring activity and to ensure that your travel policy is upheld; enabling effective control of budgets. Data is customizable to not only report on travel patterns and spend, but also comprises the tailoring of billing schemes that are specific to clients’ needs for billing back, cost center, departmental requirements and the like.  Tzell provides a variety of comprehensive travel management reporting tools, by utilizing two reporting systems, CROSSFIRE and PERISKOPE

• Visibility into travel spend offers better opportunity for savings• Full travel transparency allows managed control of policies and compliance

Extensive reporting packages are available and can be rendered in a variety of formats including HTML, XML, PDF, EXCEL or CSV.

In our toolboxCost Management

Savings at the cost of service is bad business. Without cost controls, great service becomes irrelevant. Throughout our client relationships, we have been successful in offering vendor strategies and the associated logistics to achieve tangible savings. By employing our cost-savings experience and cost-avoidance programs, your dedicated team will:  •Design and implement effective, measurable cost protocols•Enforce your travel policies•Maintain superior service benchmarks•Directly reduce overall trip costs consistently•Report our system’s performance and acceptance

Industry Partnerships

Car Rental Discounts

Hotel Partnerships

Airline Affinity Programs

Key Airline Relationships“Perks” Programs Designed for the small to midsize company. Tzell will help enroll your company into all the available programs to maximize your travel dollars.Benefits include:•Earning points towards future business and leisure fare purchases •Obtaining coupons for First and Business Class upgrades•Turning your travel budget into travel rewards and much more

Key Hotel Relationships•Worldwide Hotel Programs•Select Hotel & ResortsBenefits include:•Best Available rates•VIP Special Amenities•Complimentary breakfasts•Upgrades when available•Early/Late Check in/out when available

Key Car RelationshipsPreferred rental car suppliers: Alamo, Avis Rent A Car, Hertz, National Car Rental Corporation, Enterprise Car Rental and Budget Rent A Car CorporationBenefits include:•no volume commitment•Supplement a corporation in a “sold-out” situation, or •Provide added savings to clients without negotiated rental car programs.

Additional ServicesGroup & Meeting Planning

Tzell specializes in meeting management and can provide assistance in all details of group and meeting planning from negotiating airline, hotel and transportation discounts, to providing room lists, detailed billing, booking top name performers, arranging catering and providing information reporting. As a leader in meeting and event planning, we are big enough to leverage buying power across the world, but, with our unique service approach, still offer a high level of personalized service.

Tzell maintains an in-house International Rate Desk. Tzell’s International Rate Bureau, staffed by former airline rate desk agents, provides easy access to services that can, if applicable, reduce the cost of international air transportation. Rate Bureau staff has an average of 25 years of experience, with many analysts having spent numerous years handling rates and tariffs for major international airlines.

International Rate Desk

Included as part of the Tzell Travel Group Relationship

Additional ServicesLeisure Travel

Tzell specializes in leisure travel and will assign a dedicated group of leisure travel specialists to book personal vacations. They will be highly experienced in vacation and leisure travel and can be utilized to book diverse packages such as cruises, tours, resort travel, spas, specialty adventures and more. All applicable discounts and bulk buying opportunities that are available to you for business travel will be offered to employees for non-business related travel as well.

Blue Ribbon Bags protects all baggage checked on US domestic and international flights. After choosing the level of service requested (additional fees apply), all bags are protected under the agreement for a round trip ticket, including items checked last minute at the gate. Once a bag is deemed lost, passengers must file a lost baggage report with the airline and obtain a file reference number, to be reported to Blue Ribbon Bags’ 24/7 hotline or online at www.blueribbonbags.com. If any of the checked bags are not returned within four days of the flight landing, Blue Ribbon Bags will send you a check for up to $2,000, no questions asked

Blue Ribbon Bags Baggage Insurance

Included as part of the Tzell Travel Group Relationship

Source: Travel Weekly

Travel Agent Innovation2014

Affiliations

Why Partner with Tzell?

Travel Program Optimization. Proven cost-savings experience and cost avoidance programs.

High touch, high quality, customer service driven attitude

Highly experienced and diverse personnel, with a very low turnover rate of employees

Utilization of the best technology in the industry, with proprietary development of customized solutions where existing technologies do not exist

Above and BeyondIs our guarantee

On behalf of all the associates, employees and senior management at Tzell, we commit our personnel, financial and technological resources to building a mutually beneficial and successful travel partnership. 

Thank you

Tzell Travel Group 119 West 40th StreetNew York, NY 10018212 944 2121

www.tzell.com

CONTACT NOW

MSR Travel ManagementRick Lozano

212 944 2121 x2243 rickl@tzell.com