Whitepaper | Smart Working

TYPETEC WHITEPAPER

Breaking Down the Office Walls: Why You Can Trust Smart Working to Deliver Results For Your Business

Whitepaper | Smart Working

Executive Summary

Smart working is becoming a driving force in the successful operation of companies. It influences how

employees are recruited, work conditions for employees, the cost of doing business and even the size of a

company’s headquarters. The rise of start-ups like Remote Year, which facilitates workers to travel for a

year while keeping their job, and WeWork, which offers shared workspaces for smart workers, indicates the

appetite for smart working throughout the world.

Ireland is also following this smart working trend. According to research carried out by Abodoo, a company

that specialises in recruiting smart workers, an estimated 216,000 workers are employed as smart

workers in some capacity. A survey by Blueface, the business communications technology firm, found that

more than three-quarters of Ireland’s companies have smart working policies. In recognition of this growing

trend, a conference dedicated to smart working has been created called Grow Remote. It held its inaugural

event in June 2018 in Tralee.

What Is Smart Working

Smart working is an umbrella term which describes any work that takes place outside of a traditional office

environment. In purely smart working, employees work entirely away from a company’s main office. In what

is known as hybrid or flexible working, employees may switch between the main company office, a co-

working space, a home office and even a café. Essentially, smart working means that you work in the place

where you want to work.

The rise of cloud computing, videoconferencing and other communications technologies has made it much

easier for companies of all sizes to implement smart working practices. Companies which deploy smart

working encompass a range of industries. IT is the most popular, being the most technology oriented, but

Abodoo’s research found that the finance industry also deploys smart working to a considerable extent.

Certain skills also lend themselves to employment as a smart worker, such as software development,

design and marketing.

Exploring the Potential of Smart Working

Adopting a smart working strategy can bring tangible benefits to companies and to employees. For

employees. The most practical benefit is that it virtually eliminates the commute, thus reducing employee

stress and boosting productivity. There are 200,000 commuters in Ireland, so introducing smart working is

likely to benefit a very significant proportion of Ireland’s labour force.

“For business owners and managers looking to streamline their costs, smart working can bring significant savings, of up to €9,600 a year for each employee.”

Whitepaper | Smart Working

This white paper will help you harness the benefits of smart working. It will demonstrate that smart working

can be trusted to deliver results for you and your workforce. It will also show you how to seamlessly

implement smart working practices in your business and how to overcome any barriers that may arise.

Typetec has been highly successful in implementing smart working practices and commissioned this white

paper to build trust in smart working as a way of working that is not only desirable, but feasible.

In this white paper, we will explore:

• the context for smart working, meaning the environmental, social and working conditions that

have made smart working an appealing option for companies and employees.

• the benefits that smart working can bring to your business and your workers.

• the barriers to smart working and how to overcome them.

• how to manage the change to smart working, with the right technology and the right processes.

This white paper will help you to develop a streamlined smart working strategy for your business, or to

improve the strategy you already have.

Whitepaper | Smart Working

Table of Contents

• Executive Summary

• The Context for Smart Working

• The Benefits of Smart Working

• Overcoming Barriers to Smart Working

• Managing the Change to Smart Working

• Case Study One: Richard Rodger

• Case Study Two: Richard Grant

• Conclusions

• Bibliography

• About the Author/About Typetec

Whitepaper | Smart Working

Context for Smart Working

Over the past few decades, living and working conditions in Ireland have radically changed. Our lives are

much more stressful and there is much greater pressure on our resources. This has created conditions

that are conducive to smart working.

Population Shifts

Ireland’s urban centres have all seen a growth in population over the past 50 years. The Irish Census has

tracked population shifts during this period, and all large towns and cities have seen an increase in their

population. This has created pressure points within urban populations, particularly within parts of Dublin.

This has had a knock-on effect on parts of rural Ireland. Donegal and Mayo have seen a decrease in their

population, while Limerick County has the lowest number of constituents per TD.

• There has been an increase of 11% in the population of small towns compared to 2011, and the

population of large towns increased by 6.6% during that time. The population of large towns

increased by 26% between 2002 and 2016.

• The population of the Dublin Central constituency increased by 8.2% from 2011 to 2016.

Meanwhile, Dublin North-West has the highest number of constituents per TD, at 32,331.

• The population of Donegal decreased by 1.1% and the population of Mayo decreased by 0.2%,

while Limerick County has the lowest number of constituents per TD, at 27,948.

The Impact of Commuting

The concentration of populations in urban centres has led to an increase in traffic moving to and from

those urban centres. Ireland’s motorists are making more journeys, and this is having an impact on the

length of people’s journeys, particularly at peak traffic times. The length of the average commute is also

increasing, and people with young families are particularly impacted by this trend. Commuting is also

impacting on Ireland’s carbon emissions, with each worker releasing millions of tonnes of carbon on their

journeys.

• More than one in 10 commuters, or 200,000 people, have a commute of an hour or more.

• Average daily traffic passing through the M3 toll plaza rose by 2,000 cars per year in 2015, 2016

and 2017.

• The overall population of parents of under-fives with a commute of at least an hour is 14%. This

figure rises sharply in commuter counties like Wicklow, where the figure is 25%.

• Each worker releases 4.2 million metric tonnes of carbon per year on their journeys. If every

company in Ireland allowed one person to work from home, there would be a reduction in carbon

emissions of 1.1 million metric tonnes.

Whitepaper | Smart Working

Profile of Employees

Companies in certain sectors, such as the tech industry, are finding it increasingly difficult to access the

talent they need to fill roles within their companies. As a result, talented employees are the ones in charge

when it comes to setting the terms of their employment. Younger employees in particular want to work for

companies that promote wellbeing in the workplace and that have strong corporate social responsibility

and environmental policies.

Employees in the millennial generation, aged 35 and under, are particularly drawn to smart working as a

way to achieve work-life balance and wellbeing. Flexjobs, a recruitment agency for people who want to

work flexible hours, found that 85% of millennials want to work remotely all the time, and 84% of those

millennials are motivated by the desire for work-life balance. These millennials will often negotiate for

smart working conditions as part of their employment packages. Companies with the flexibility to offer

these packages will be in a stronger position to attract young, talented employees.

Cost of Doing Business in Ireland

Doing business in Ireland is seen as an expensive undertaking, and businesses are experiencing a lot of

cost pressures. Labour costs are seen as the biggest cost facing SMEs, and many businesses have noted

an increase in labour costs. The cost of buying, renting and maintaining a property and the cost of utilities

are also seen as significant by SMEs.

• Costs are a pressing issue for 11% of

SMEs, meaning that more than one in

10 businesses have issues regarding

costs. • More than half of all Irish businesses

(55%) noted an increase in labour

costs over time.

• Property costs account for between 4%

and 15% of all location-sensitive costs

for service businesses, and utilities

make up 1-7% of costs for these

businesses.

“85% of millennials want to work remotely all of the time.”

Whitepaper | Smart Working

The Benefits of Smart Working

Smart working can help companies to achieve the results they want and to create attractive workplace for

their employees. In this white paper, we have identified three major benefits to smart working: talent

acquisition, increased productivity and wellbeing amongst employees and financial benefits.

Talent Acquisition

Smart working offers companies an opportunity to widen the skillsets available to them, particularly in the

tech sector, which often experiences a shortage of skills. Location is no longer a barrier to recruitment, as

people can work for companies from any part of the world. Smart working also removes the barrier of

mobility, allowing talented people who have disabilities or who have family commitments to enter the

workforce. Louise O’Conor, Chief Digital Officer at Abodoo, says that tapping into the increased appetite for

smart working among employees can help companies plug their talent gaps. ‘The war for talent has been

going on for years. There are not enough skills within a commutable distance for companies to hire what

they need. Smart working opens up a talent pool for companies to hire based on skills and not location.’

Worker Productivity and Wellbeing

Smart working can help companies create conditions that improve the wellbeing and productivity of their

employees. Productivity and wellbeing are inextricably linked. If an employee, is in good physical health

and is less stressed, they will be more productive. Smart working enables workers to control their working

hours, which means they can balance their work with their other responsibilities. Because commuting

times are now much shorter, workers now have more time to complete their work. Sick leave becomes less

of a problem, because workers can work from home while sick.

• 52% of smart working employees report that they still work from home while sick.

• 82% of smart workers reported feeling less stress and 80% said they felt their morale had been

boosted as a result of smart working.

• A 2011 study from the Journal of Health and Social Behaviour showed that if people can control

their working hours and their tasks, they’ll gain as much as three hours sleep a night.

Financial Benefits

Deploying smart working practices can bring massive savings to companies. The biggest opportunity for

savings is in labour costs, as smart working reduces the costs of absenteeism. The cost of buying or

renting a property can be reduced, because if fewer employees are based at a company headquarters,

companies can downsize their facilities. Smart working also helps companies save on day-to-day

operational costs which can accumulate over time, such as electricity, stationery, broadband and other

incidentals.

• Overall, companies can potentially save €9,600 on average per employee per year, for each

employee who works remotely on a part-time basis.

• Microsoft Ireland has a staff of 6,000, but its headquarters has space for only 2,000 workers

because the rest are engaged in smart working. InVision, which designs cloud computing

solutions, has no headquarters at all, because its operations model is based exclusively on smart

working.

• A survey by Global Workplace Analytics found that absenteeism has reduced by 31% among smart

workers.

Whitepaper | Smart Working

Whitepaper | Smart Working

Overcoming Barriers to Smart working

Security and Trust Issues

Security is a factor when making the transition to smart working. Companies may be concerned that their

smart workers will be more vulnerable to having their devices stolen or that they will be hacked, and this is

a valid concern. Irish telecoms company Blueface reported in its Business Communications Technology

Insight Report for 2018 that 57% of companies with more than 200 employees had been subject to

hacking or phishing attempts in the last 12 months.

However, the technological solutions that facilitate smart working actually give greater protection against

hacking for people working outside of the company’s office. With cloud computing, your smart workers can

access the company’s IT systems in the same way as the main office employees can, and therefore, the

same protections can be afforded to them. Also, the arrival of GDPR has actually strengthened conditions

for secure collaboration, because GDPR regulations require all employees to be careful with their own data

and the data they are handling for others.

Accountability and Productivity Issues

There is a perception that when people are working from home or away from the supervision of

management, workers will become less productive and targets will not be met. However, workers will still

have to achieve the outputs set for them and meet deadlines. They will simply be meeting those deadlines

in a timeframe that suits them. Ultimately, the focus must be on the worker’s ability to meet the deadline

rather than the hours worked.

If smart workers are encouraged to use their time effectively, productivity will increase overall. Professor

Nicholas Bloom of Stanford University in the US conducted a study in conjunction with Chinese travel

agency CTrip. This study demonstrated that smart workers made more effective use of their time, and this

boosted their productivity. A cohort of call centre workers for CTrip volunteered to work from home, and

productivity among those workers increased by 13%. 9% of this 13% increase was attributed to fewer

breaks and fewer sick days, meaning that employees worked for longer on each shift. When working from

home was rolled out to all workers, productivity increased by 22%.

“…productivity among those ‘from home’ workers increased by 13%. 9% of this 13% increase was attributed to fewer breaks and fewer sick days.”

Whitepaper | Smart Working

Keeping Workers Connected

Smart workers may find it difficult to maintain a connection with the company they work for. There is also a

concern that knowledge may not be transferred effectively if people are not actually present in the office.

On a more personal level, smart working can be a lonely experience for some employees, which can affect

mental health, stress levels and productivity. A State of Remote Work report compiled by Buffer, an app

that helps people schedule their Twitter posts, found that 21% of smart workers experience loneliness.

Louise O’Conor of Abodoo believes that if regular contact is maintained between a company and its smart

workers, there is no reason why a smart worker should feel isolated or cut off from company activities.

‘People ask me all the time am I lonely working remotely,’ she says. ‘I don’t have time to be lonely. I am

talking to people all day long.’

Whitepaper | Smart Working

Managing the Change to Smart Working

Being able to successfully manage the change to smart working depends on the processes that managers

put in place. There are many free technology tools that will help companies create those streamlined

processes, but people management is just as crucial in implementing successful smart working practices.

Another important ingredient is effective communication, putting strong communications mechanisms in

place and making it clear to employees what you expect of them. This will ensure continuity of performance

and service to customers even when employees are working in different places.

Deploying Technology

Good Broadband Connection

Smart working cannot happen without a good broadband connection. There is much talk in the media

about the uneven quality of broadband in Ireland and the difficulties in rolling out high-speed broadband.

Nonetheless, according to the Blueface ICT Insights Report, 96.4% of businesses have access to some

form of broadband, and almost one in four (24.5%) of businesses have a headline speed of 30MB or more.

This means it should be possible for most businesses to facilitate smart working.

For Smart Workers at home a good broadband connection is essential. However, co-working spaces with

dedicated connections are providing alternate options that can be equally productive and convenient.

They also provide a valuable social aspect.

Video Conferencing:

Video conferencing software like Microsoft Teams, Zoom and Skype for Business have become go-to tools

for businesses which need to conduct meetings for smart working teams. Blueface’s ICT Insights Report

found that 70.9% of Irish businesses use some form of computer-based videoconferencing technology to

ensure the smooth running of their business. These systems allow people to record meetings, so they can

play back the content and ensure they have accurately grasped the points made. This is particularly useful

when people aren’t meeting face to face, as it reduces the likelihood of miscommunications.

Security of Access and Storage

Cloud computing systems make it easy for smart workers to access company documents from anywhere.

Smart workers can also access cloud storage systems that will let them store files securely in remote

locations, reducing their risk of being hacked. There is a more sophisticated cloud management system

called Microsoft Azure for businesses with complex needs who are looking to offer their services in various

parts of the world.

When people are working away from the office, they are more likely to rely on their smartphones to

collaborate on documents and access company systems. This means their documents will need to be

protected while they are using their phones, to prevent data leakage. There is software available that

facilitates this, through a process known as mobile device management. This software avails of a phone’s

own security features to strengthen the security of the phone. It can also wipe devices remotely, ensuring

that sensitive information won’t be accessed by hackers.

Whitepaper | Smart Working

Collaborating on Projects

Document-sharing systems enable smart workers to collaborate virtually on the creation of a document.

Employees can give each other feedback which they can then implement. Companies can take this a step

further with a full-scale collaboration platform like Microsoft Teams. This is an umbrella platform that

encompasses document sharing and messaging. Employees can share documents, organise video

conferences, store files and message each other within the Teams platform. Project management apps

also help managers monitor all their projects and organise the tasks they give to themselves and their

teams. They give managers an overview on how projects are progressing and what needs to be done.

Messaging Systems

There are plenty of platforms that facilitate instant messaging, which team members can use to ask each

other a quick question or give prompt feedback on work being done. This makes instant messaging a

handy decision-making tool when people are not working in the same office. Instant messaging also

reduces the volume of emails people are dealing with, so levels of productivity are maintained. However,

for more formal communication which requires the exchange of sensitive data, email is still a trusted

method of communication.

Managing People

Set Targets and Hours

Many managers set core office hours for smart workers, to ensure that smart workers are available to

them during traditional office hours. Company metrics used to measure performance will still apply to

smart workers, and poorly completed work will soon become evident. If good working processes are in

place, smart workers will be clear about what’s expected of them and will deliver the results that the

company is looking for.

Regular Meeting Structure

Meetings are a staple of office life, and that practice can easily transfer to smart working. Companies

simply ned to change their perspective on the room where that meeting happens; employees don’t all need

to be in the same place. Managers can use a calendar app to streamline their team’s schedules and

arrange meetings. Regular meetings will help smart workers feel valued as part of the team. Holding face

to face meetings makes it easier for managers to pinpoint problems the teams may be experiencing, so

they can resolve these problems before they become problems for the company.

Whitepaper | Smart Working

Case Study One: The CEO’s Perspective

Richard Rodger, Voxgig

Context for Smart Working

Richard Rodger is the CEO of Voxgig, a company that has been built on smart working from the beginning.

Voxgig is a startup company that develops event management software and solutions for people who

organise and speak at events. It also helps sponsors and exhibitors sell their goods and services at events.

Rodger has a team of nine smart workers, who are based in Ireland, England, Spain and Romania.

Process Used to Implement Smart Working

Rodger believes in respecting the commitments of his employees, and has created a culture of

asynchronous communication. This allows people to respond to messages in their own time, so they can

attend to their personal commitments without guilt. Everyone in the company, including Rodger, has

created a mini-profile, specifying how they like to communicate, when they are available and what tasks

they are able to complete. The employees use Slack and WhatsApp for instant messaging and Google Docs

for cloud storage.

Benefits of Smart Working

Rodger needed a particular skillset for Voxgig and offering smart working helped him attract people who

possessed that skillset. Because he was not restricted by location, he could tap into a bigger pool of talent,

and being able to offer smart working increased the appeal of his company for the highly qualified people

he was looking to attract. ‘The most interesting people, who have the best talents, can afford to set their

own terms,’ he says. ‘If those terms mean working from home, the company must accommodate them.’

Rodger believes that the main reason why smart working boosts productivity because it gives people a

quiet space to think and to create. Being given this space helps them to achieve a flow state, a state of

intense concentration that allows them to achieve maximum performance. ‘Creative, intellectual work is

best done when people can sit and concentre for a couple of hours at a time. If someone is at home with

no distractions, they will be able to do a couple of days’ work in a morning.’

Smart working has helped Rodger greatly reduce his costs. Instead of having to hire an office for 10

people, he can rent a co-working space for himself at a lower cost, and he can also cut out the

administrative costs of running an office. On top of that, he has found that he is getting more work from

employees for the same wage, because people are working the hours they would have previously spent

commuting.

Overcoming Barriers to Smart Working

Rodger has found that when people are working remotely, it’s easy for communications to be

misconstrued. He recommends that managers be explicit in outlining their expectations for their

employees, as they will not be meeting the employees face to face. ‘People aren’t meeting around the

water cooler, and it’s easy for them to take offence when they’re working remotely,’ he says. ‘For example,

you may ask them to do something which seems reasonable, but they find it unreasonable due to their

circumstances.’

Whitepaper | Smart Working

Recommendations

Richard Rodger recommends that companies should analyse the costs of smart working compared to

traditional office working, factoring in intangible costs and benefits. They should ensure that people’s

laptops are encrypted and that they are using secure systems to upload documents. Ultimately, Rodger

recommends that companies commit fully to smart working, so all of a company’s employees should be

engaged in smart working. This means all the employees have equal status and are equally connected to

the company.

Whitepaper | Smart Working

Case Study Two: The Worker’s Perspective

Richard Grant, RT Grant

Context for Smart Working

Richard Grant is a marketing professional who supplied marketing services as a smart worker to a digital

marketing company in Dublin from Amsterdam. He operated on a freelance basis under his own company

name, RT Grant Consulting. He split his time between a co-working space and his home, and the

arrangement lasted 18 months. Grant managed a team based in Dublin, Spain and a company office in

Canada.

Process Used to Implement Smart Working

Grant largely preferred to communicate with his team via traditional telephone calls, but found Skype

useful for training people. He also found video tutorials useful for passing on knowledge to his team. He

used a project management tool called Kanban to monitor the progress of his team. This tool provided a

virtual board which gave a visual representation of how close the team were to completing their tasks. The

team also used Kanban to collaborate on projects. Grant found the virtual board useful for keeping his

team on target. ‘I find when people are working from home, you have to stay on top of them,’ he says.

‘People could drop off a little bit, and the board was good for helping me keep on top of them.’

Benefits of Smart Working

Grant still worked set office hours so he could cater to the Canadian market his company was targeting.

However, he found that smart working helped him focus on longer-term projects and tasks requiring

creative planning. He was also more inclined to continue working from home if he was sick rather than

taking leave. With regard to talent acquisition, smart working enabled Grant to continue working with his

original employer. It also helped him to retain a team member who was looking after a young child and was

finding it hard to balance that with work. ‘[Smart working] let her continue working and I would much rather

have her stay on and work remotely,’ he says. ‘It was much more efficient than having to hire and train

someone new.’

Challenges of Smart Working

Grant believes that smart workers have to fight harder to stay connected to the company they are working

for. Because smart workers are working away from the office, it takes longer for issues to be resolved, so

inefficiencies can arise and knowledge may be lost. ‘You fall out of the loop,’ Grant says. ‘You can’t just

walk up to a desk and have someone explain a problem to you. Or there might be a security change

[mentioned] in an email and you don’t find that out until later.’

Recommendations

Grant has found that if people are able to meet face to face as well as virtually, they will work more

effectively together. He himself is glad that he could touch base with his company’s Dublin office, and he

travelled there once every quarter. Grant also recommends that companies create watertight processes so

that smart workers can be effectively integrated into the company. He believes that if the overall

management [of a company] deploys good long-term planning, employees can keep working remotely.

Whitepaper | Smart Working

Conclusions of White Paper

Here, we summarise the main learnings this white paper offers to companies considering smart working.

The Time Is Right: Current living and working conditions in Ireland are increasing the appetite for smart

working among companies and employees. Smart working offers a way to control business costs and to

avoid lengthy commutes. The climate for recruitment is also changing, as employees increasingly set their

own terms for employment, and there is a particularly strong appetite for smart working among workers

aged 35 and under.

Smart Working Brings Financial Benefits: If companies implement smart working practices, the costs of

running a business on a day to day basis will be reduced, because companies will not have to finance the

running of a large office and of a large team of staff within that office. When balanced against the savings

it can generate, investing in smart working can be considered worthwhile. Smart working also reduces

rates of absenteeism, saving on labour costs and increasing productivity.

You Will Attract and Retain Workers: Offering smart working conditions will help companies attract the best

talent and to overcome skills shortages because they will no longer be restricted by location in hiring the

skills they need. Once they are hired, these talented employees will be more likely to remain with the

company, as they will be able to work in a way that fits with their lifestyle and commitments. This is a

priority for younger employees and employees with family commitments. Offering smart working will also

give companies the opportunity to demonstrate that they care about their employees’ wellbeing, which is a

metric that these employees will use to decide if they want to work with a company.

Put Processes in Place: Smart working does not come without difficulties. There are valid trust issues in

relation to smart working. Companies are concerned about whether technology is secure enough to

facilitate smart working and about how to effectively measure the performance of employees when they

are not in the office. A lot of the difficulties associated with smart working can be overcome by putting

processes in place to manage teams and to streamline technology. People-management processes include

regular meetings, the setting of targets to measure performance and the initiation of social gatherings to

foster team inclusion. Technology processes include fast, efficient communication channels, collaboration

tools and secure cloud storage facilities.

Figures Demonstrating the Appetite for Remote Working

• 14% of parents of under-fives in Ireland have a commute of an hour or more.

• 77% of employees who work in SMEs are in favour of smart working.

• 85% of millennials want to do smart working 100% of the time.

• 84% of these millennials say that this is because they want to achieve work-life balance.

Statistics Proving That Smart Working Delivers Results

• Smart working can potentially save your company up to €9,600 per year, per employee.

• 52% of smart workers still work while sick, thereby reducing absenteeism rates.

• 82% of smart workers noticed a boost in morale as a result of smart working.

• Workers who control their working hours can gain up to three hours of sleep a night.

Whitepaper | Smart Working

Bibliography of Research Sources

Reports

Costs of Doing Business in Ireland, National Competitiveness Council (2018)

Census 2016 Summary Results. Central Statistics Office (2017)

Census of Population 2016 – Profile 6 Commuting in Ireland, Central Statistics Office (2017)

Business and Communications Technology Insight Report, Blueface (2018)

ICT Insights Report, Blueface (2018)

The Future of Business in Ireland: A Conversation with SMEs. A report by Vodafone (2018)

State of Telecommuting in the US Employee Workforce, Global Workplace Analytics (2017)

State of Telecommuting 2014, PGi (2014)

Remote Collaborative Worker Survey, CoSo Cloud (2015)

State of Smart Working Report, Buffer (2018). Findings published on the Buffer blog.

Journals

P Moen, E Kelly, E Transby, Q Huang, ‘Changing Work, Changing Health: Can Real Work-Time Flexibility

Promote Health Behaviours and Wellbeing?’ Journal of Health and Social Behaviour, (2011)

N Bloom, J Liang, J Roberts, ZJ Ying, ‘Does Working from Home Work? Evidence from a Chinese

Experiment.’ US National Bureau of Economic Research (2013)

Online Sources

Transport Infrastructure Ireland Toll Plaza Data

Changing Workplace Practices of Millennials, Jessica Howington, Flexjobs Blog

Whitepaper | Smart Working

About the Author

Derbhile Graham has a background in journalism. She holds a Masters Degree from DCU in Journalism

and a BA in English and History from UCC. Graham’s journalism has appeared in numerous national

newspapers and trade publications, including The Irish Examiner, PC Live, Irish Medical Times and Council

Review. In 2009, she set up WriteWords Editorial, which offers writing services, editing services, and

training in content creation. As part of this service, she offers content creation services to small and

medium enterprises, including press releases, blogs and web content. Companies she has done

copywriting for include Islandbridge Brand Consulting, nearForm and Red Heaven Web Design.

About Typetec

Typetec has been providing IT management services to businesses for over 35 years. Its mission is to

create IT solutions and Cloud Migrations that are tailor made for each business.

Typetec is a Gold Certified Microsoft partner and Apple Authorised Reseller in addition to providing

solutions from Cisco, Vade Security, VMWare, DELL, HP and more.

Typetec has a team of 40 employees, and initiated full adoption of smart working for its own employees in

2017.

Acknowledgements

The author would like to thank Richard Rodger and Richard Grant for volunteering to be the subjects of the

case studies.

The author would also like to thank Louise O’Conor from Abodoo and the employees of Typetec and T2 for

supplying background information and constructive feedback.

Final Call to Action

If you are considering making the transition to smart working and would like to find out how to implement

cloud systems for your smart workers that you can trust, please contact our team. We will be happy to

share our experiences and offer you expert advice on the cloud and IT solutions that fit your business best.

We will deliver smart working for your business, so you can leverage its considerable benefits.