Types of Foodservice Operations l Conventional (cook/serve) l Commissary l Ready prepared...
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Transcript of Types of Foodservice Operations l Conventional (cook/serve) l Commissary l Ready prepared...
Types of Foodservice Operations
Conventional (cook/serve)
Commissary
Ready prepared (cook/chill)
Assembly/serve (thaw/serve)
Managing the Organization: Outline
Levels/Skills/Roles of Managers
Theories of Management
Functions of Managers» POSDCoRB» CLAAM
Tools of Management
Roles of Managers
Manage ___________
Manage ___________
Manage ___________
Levels / Skills of Managers
Top
(Policy)
Middle
(Organizational)
First-line
(Day-to-day)
Conceptual
Human
Technical
Skills:
Goals, etc.
Policies
Procedures, methods
Theories of Management
__________ theory: Tenets» one best way to do a job» one best way to organize» the organization should
function in a _____________ manner
Fayol’s Principles (1949)
specialization is efficient authority discipline unity of command unity of direction subordination of interests fair remuneration centralization is efficient order brings efficiency equity stability initiative esprit de corps
_________________ theory» organization as a social system» involvement promotes
efficiency
___________________» use quantitative techniques to
help managers make decisions
Theories of Management
Theories of Management
_____________ approach» system is open» dynamic equilibrium is goal–feedback received–adjustments made
» _________________: any change affects other parts of the system
» ______________
____________approach: __________ to the situation
Expanded Systems Model of an Organization
Input
Transformation
Output
Also: control, memory, feedback
Glossary
Management» arrangement of individuals/groups
to accomplish the goals of an organization
Hawthorne effect» people respond to efforts on their
behalf System» set of parts that work together to
achieve a designed purpose Contingency» something dependent on
something else
Technology» ____________________
Power» ____________________
Glossary
Glossary
Authority» granting of power for a purpose
within certain limits Responsibility» obligation to perform an assigned
activity Parity principle» ______________________
Accountability» state of accepting ____________
internally to oneself or externally to another
Functions of Management
Planning Organizing Staffing Directing COordinating Reporting Budgeting
Communicating Leading Activating, Actuating Motivating
Tools of Management
Plans
Organizational chart
Job analysis
Records: financial, purchasing, production, etc.
Planning
Planning = “Big Picture” thinking» vision» goals/objectives» core values statement»mission statement, slogan
Dimensions of Planning
Repetitiveness» standing vs. single-use
Time span» short vs. long term
Level of management» broad vs. specific
Flexibility
Plans
Standing vs strategic plans
Outcomes developed:» goals/objectives:
» policies:
» operating plans: day-to-day
Work Schedules
Outline of:» work to perform» procedures to use» time allotted
Types of schedules:» production (N321)» individual (fig. 13.10)» **daily unit (fig. 13.11)**» organization (fig. 13.12)
Daily Unit Schedule
Consider:» work to perform
(menu analysis, experience)» working conditions– equipment availability– physical conditions
» worker efficiency
_____________ = estimated labor hours needed ÷ working hours in a day
Criteria
___________________
Evenly distribute _________
Include ___________ duties
Minimize employee _______» +20-30%
Be _________
Tools of Management
Plans
Organizational chart
Job analysis
Records: financial, purchasing, production, etc.
Creating the ______________ structure
___________: delegation» chain of command» authority is delegated;
responsibility is shared– parity principle
_________________: departmentalization» empowerment» cross-training» communication
Organizational Chart
Departmentalization
_____________» production, sales, finances,
personnel, purchasing _____________ _____________ _____________» school vs. college vs.
healthcare» grocery vs. institutional
_____________» equipment use» time shifts
Organize by:
Chart depicts:
_________________, which depends on:
Authority and Delegation» accountability
Line vs. staff organization
Line: based on _____________» responsibility is clear and
primarily vertical» vertical growth via delegation» horizontal growth via
departmentalization– divide by function, product, or
location
Staff: based on ___________» ________________________» categorize by:– service -- initiation– advisory -- innovation– control
Job Analysis
Job ______________
Job ______________» title» positional identity: department,
supervisor, supervisees» ____________
Performance ____________» define