Related with NTA Decision No 2799-2071.03.29

Type Approval Working Procedure for Customer

Premises Radio Telecommunication Equipment-2014

(TAP-03)

Nepal Telecommunications Authority Blue Star Office Complex, 5th Floor,

Tripureshwor, Kathmandu, Nepal

G.P.O. Box 9754,

Phone: 977-1-4101030-33, 4101035-38

Fax: 977-1-4101034

Email: ntra@nta.gov.np

Table of Contents

1. General Definitions ............................................................................................................................... 1

2. Type Approval Procedure ..................................................................................................................... 2

3. Labeling Requirement ........................................................................................................................... 5

4. Technical Specifications of the Equipment ........................................................................................... 5

5. Requirement of New Type Approved Certificate.................................................................................. 5

6. Terms and Conditions for granting approval ........................................................................................ 5

7. Equipments Identified for Type Approval ............................................................................................. 6

8. Certificate of Type Approval ................................................................................................................. 6

9. Amendment in Certification ................................................................................................................. 7

10. Sample Equipment Import Authorization ......................................................................................... 7

11. Monitoring & Enforcement ............................................................................................................... 8

12. Power of Decision Making ................................................................................................................ 8

13. Power to Remove Difficulties ............................................................................................................ 8

14. Miscellaneous ................................................................................................................................... 8

15. Repeal and Safeguard ....................................................................................................................... 9

Annex-1: Format of Type Approval Application form for Radio Telecommunications Equipment ............ 10

Annex-2: Format of Type Approval Certificate ........................................................................................... 10

Annex-3: Format of Log Book Related to Customer Care/ Maintenance Center ....................................... 10

Annex-4: Format of Declaration of Conformity from the Applicant ........................................................... 10

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1. General Definitions

Unless the subject or the context otherwise requires, in this working procedure.

a) “Act” means Telecommunications Act, 2053 (1997)

b) “Authority” or “NTA” means Nepal Telecommunications Authority

c) “Authorized officer” means Deputy Director (Numbering and Standardization) of the Authority.

d) “CPEs” means the Customer Premises Equipment

e) “EIRP” means effective isotropic radiated power, which is the amount of power that a

theoretical isotropic antenna (which evenly distributes power in all directions) would emit to

produce the peak power density observed in the direction of maximum antenna gain.

f) “EMC” means Electromagnetic Compatibility which is the capability of electrical and electronic

systems, equipment, and devices to operate in their intended electromagnetic environment within

a defined margin of safety, and at design levels or performance, without suffering or causing

unacceptable degradation as a result of electromagnetic interference.

g) “Equipment” means specified Customer premises Radio Telecommunications Equipment

h) “GoN” means the Government of Nepal

i) “Local Representative” means authorized local representative/agent of manufacturer

j) “MOIC” means Ministry of Information and Communication of Nepal

k) “OEM” means Original Equipment Manufacturer, which refers to the company that originally

manufactured the product. OEM, manufactures product or components that are purchased by

another company and retailed under that purchasing company's brand name.

l) “QoS” means Quality of Service, which is the main indicator of the performance of a telecom

network and of the degree to which the network conforms to the stipulated norms and standards

specified by the regulator or any other agency designated for the same. The subscriber’s

perception of the Quality of Service (QoS) is determined by a number of performance factors.

m) “RF” means Radio frequency, which is a rate of oscillation in the range of

about 3 kHz to 300 GHz, which corresponds to the frequency of radio waves, and the alternating

currents which carry radio signals.

n) “Safety” means the state of being "safe"

o) “SAR” means Specific Absorption Rate, which is a measure of the rate of absorption of

electromagnetic energy in body during exposure. A SAR value is a measure of the maximum

energy absorbed by a unit of mass of exposed tissue of a person using a mobile phone, over a

given time or more simply the power absorbed per unit mass. SAR values are usually expressed

in units of watts per kilogram (W/kg) in either 1g or 10g of tissue.

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p) “TAP-03” means Type Approval Working Procedure for Customer Premises Radio

Telecommunication Equipments-2014 (TAP-03)

2. Type Approval Procedure

The Authority is established with a view to managing and regularizing the

telecommunications service and making it reliable and easily available to the public by

Telecommunication Act, 2053 (1997). In exercise of the powers conferred by Clause (f) of

Section 13 and Section 14 of the Act, the Authority determines and/or approves the standard

and quality standard of the plant and equipment relating to the telecommunications and the

telecommunications service. All the concerned manufacturers/authorized

agents/representatives requires to apply and get type approval for the radio

telecommunication CPEs under the provisions of type approval procedure from the Authority

prior to import and/or sale in Nepal.

Local representative in Nepal shall apply on behalf of the manufacturer to the Authority (in future, it

can also contact authorized organization/laboratory if any) requesting Type Approval on its products.

If manufacturer is in Nepal then it does not have to have local representative to carry out type

approval process.

Figure 1. Type Approval Process

Only Type Approved equipments are allowed to be imported for those, which are specified,

mentioned below in clause 7 under Equipments Identified for Type Approval. It is also noted that the

Type Approval Certificate is not an import license and the separate Import/Usage license is required

Manufacturer Testing/Certification

Applicant

(Local Manufacturer/

Authorized Local

Representative of

manufacturer)

Import

Marketing

Certification by the

Authority or NTA’s

Authorized Org/Lab

1 2

3 4

5

6

Note: The numbers along with arrow shows the

sequence of steps. Step 5 is possible only if the

product(s) is certified to use in Nepal for specified

use (i.e. Type Approval certificate is granted to the

applicant through step 4)

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to import/use the product as per rules of Government if applicable. The Authority or Authorized

organization/lab can verify certifications anytime it wishes to.

The duly filled application form/s for type approval shall be submitted to the Authority. The

application form (Annex – 1) for Radio Telecommunications CPEs is available in the Authority’s

website “www.nta.gov.np”. A completed Type Approval application shall be submitted to the

address mentioned below:

Nepal Telecommunications Authority

Blue Star Office Complex, 5th Floor,

Tripureshwor, Kathmandu, Nepal

G.P.O. Box 9754,

Phone: 977-1-4101030-33, 4101035-38

Fax: 977-1-4101034

Email: ntra@nta.gov.np

The completed application form shall be accompanied by the following documents:

a. A copy of receipt voucher relating to the payment of application fee of nonrefundable NRs.

1,000.00 for new application for provisional Type Approval certificate.

b. Functional Description with circuit Diagram or Block Diagram

c. Product brochures including technical specifications.

d. Operation/installation/user manual.

e. Internal and external photographs of the equipment.

f. Radio, SAR, Safety and EMC Test reports/Certification by the manufacturer or the authorized

representative of the manufacturer and/or Type Approval Certificate issued by at least one of the

international/national/territorial standard bodies

g. Declaration of Conformity (DoC) from the applicant in the format specified in Annex-4

h. Local representative documents:

Copy of Certificate from Office of Company Registrar, Ministry of Industry, Government of

Nepal or Department of Commerce and Supply Management, Government of Nepal and

Copy of Permanent Account Number Certificate from Inland Revenue Department, Ministry of

Finance, Government of Nepal)

i. Letter of authorization (Power of Attorney) from the manufacturer to the local representative

j. Any other document(s) please specify: ______________________________

The type approval application fee/late fee should be deposited to the Authority’s bank account as

follows or in Account Section of the Authority.

Bank Name: NABIL Bank Ltd.

Bank Address: Kantipath, Kathmandu, Nepal

NTA’s Account Number: 01 06 01 16642 01

NTA’s Account name: Nepal Telecommunications Authority

SWIFT CODE: NARBNPKA

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The application will be evaluated to ensure compliance with the relevant requirements. Exact number

of required documents depends on equipment type and additional documents may be asked to the

applicant as per necessity on the case by case basis.

Sample of equipment(s) shall be submitted by the applicant if the authorized officer feels necessary to

observe the sample on different relevant aspect. The cost of transportation and custom clearance shall

be borne by the applicant.

The Completion time for Type Approval is typically 2-4 weeks after receiving all necessary

documents; however, if the lead time is changed due to unforeseen circumstances then applicant will

be notified. The authorized officer will consider national frequency allocation,

specifications/requirements recommended in this type approval working procedure and other relevant

information within specified time for the decision regarding the granting of Type Approval

Certificate. Initially, when Type Approval is granted, it will be valid for provisional 6-months period.

The application for the permanent periodic type approval certificate has to be submitted by the

applicant to the Authority at least 15 (fifteen) days before the date of expiry of the provisional

certificate for the extension with non-refundable renewal fee of NRs. 1000.00. Otherwise late fee of

NRs. 2000.00 is applicable to be deposited in the aforementioned Bank Account or Account Section

of the Authority by the applicant. The application should include report of Customer Care Center/s of

local agent /distributor/s regarding the quality of service, national security concern and details about

interference-free operations of five months period prior to the submission of application as specified

in Annex 3. The Permanent Periodic Type Approval certificate (valid for a period of 5 years effective

from the date of expiry of the provisional Type Approval Certificate) will be granted only if QoS,

safety of consumers and general public, interference-free operations, national security concerns,

quality of after sales services and any other applicable criteria (deemed necessary ) are not

compromised by the applicants and by the product/s. Otherwise, either the provisional certification

will be extended to additional six-months or the products will be considered to disqualify for use in

the country. The Authorized officer reserves the rights both to decide on certification extension and

order applicant to stop further operation of equipment(s). If such application for the permanent

periodic type approval certificate is submitted after 15 days from the date of expiry of the Provisional

Type Approval certificate for a product, the provisional Type Approval certification will be extended

for additional six months duration with the terms and conditions similar to the earlier provisional

Type approval Certificate. In such case, after the completion of the period of 6 months the permanent

periodic type approval certificate can be granted if applicant applies for the same as stated earlier

along with the specified documents.

The applicant has to apply for renewal of the permanent periodic type approval certificate at least 3

months prior to the date of expiry of the Permanent Periodic Type Approval Certificate along with the

details of the product in the format specified in the Annex-3 and has to pay the non-refundable

renewal fee of NRs 1000.00 to the Authority for such renewal. Then, the Permanent Periodic Type

Approval Certificate will be extended to additional 5 years effective from the date of the expiry of the

previous Permanent Periodic Type Approval Certificate if deemed appropriate by the Authorized

Officer. If such renewal application for the permanent periodic type approval certificate is submitted

not earlier than 3 months from the date of expiry of the Permanent Periodic Type Approval certificate

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for the product, the additional non-refundable NRs of 2000.00 shall be paid to the Authority as a late

fee.

In case the product/s have been found to compromise on the QoS, safety and security, interferences,

after sales services and any other significant issues (deemed appropriate by the Authorized Officer),

the Type Approval certificate may be withdrawn or cancelled at any time within the 6 months or 5-

year period. The withdrawal or cancellation of a Type Approval may not affect the right to use the

equipment already in use, unless the Authority determines otherwise. In case of wrong information

provided by applicant during submission of application has been found, the Type Approval certificate

will be withdrawn or cancelled at any time within the 6 months or 5-year period.

3. Labeling Requirement

For identification of the equipment, equipment shall bear a clear, permanent and easily visible type

plate or other equivalent contiguous type labeling with the following information:

• Name of manufacturer or Brand Name or an authorized company responsible for importing.

• Equipment Type or model

• Other markings expressing the Quality as decided by Authority

4. Technical Specifications of the Equipment

Each and every mobile handset shall meet at least the following specification in order to import

and/or sale in Nepal and these parameters are one of the mandatory requirement to be met by the

equipment

a. Specific Absorption Rate: The handset shall have the SAR standard of maximum 2 W/Kg,

averaged over 10 gm of tissue

b. Receiver Sensitivity: -102 dBm

c. Maximum EIRP: 33 dBm or 2W

d. Battery Parameters:

Nominal Voltage: 3.7 V

Maximum Charge Voltage: 4.2 V

Minimum Charging Capacity: 850 mAh

5. Requirement of New Type Approved Certificate

When type approved equipment is modified and, as a result, modifications might influence/change the

conformity to the requirements, a new separate approval is required.

6. Terms and Conditions for granting approval

If the applicant meets the relevant requirements, a certificate will be issued that permits OEMs,

distributors and service providers to use, operate and sell the equipments for a period determined by

it.

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For the Mobile handsets, the person/company responsible for importing the devices should maintain

record of all IMEI/ESN number of the products and provide the same to the Authority anytime as and

when required. For other CPEs the person/company responsible for importing the devices should

maintain record of all the unique Identifier/serial number of them and provide the same to the

Authority as and when required. Furthermore applicant will be subjected to the following terms and

conditions:

i. This is not an import license. The Separate Import/Usage license is required to import/use this

product as per rules and regulation of Government of Nepal if applicable.

ii. The applicant shall conform to the rules applied by the GON/MOIC/the Authority for Type

Approval.

iii. The applicant shall also commit to conform to the following:

a. Accept responsibility for any harm, injury or loss attributed to the possession or use of

the equipment. The party which has been caused harm, injury or loss should be properly

compensated by the manufacturer if the cause is due to malfunction of the type approved

device.

b. Accept responsibility to discontinue importation and sale, and replace all the equipment

already on the market, in case of defects in the equipment resulting unacceptable

performance.

c. Inform the Authority of any desired modifications to the authorized equipment before

importing to obtain Authority approval.

d. Conform to any additional directions issued by the Authority until the procedure and

standard specification s associated with the new Type Approval Regime are in effect.

e. Record of all the equipment imported including the unique ID needs to be maintained and

submitted to the Authority as and when required.

7. Equipments Identified for Type Approval

The Authority will facilitate Type Approval for following Radio telecommunications equipments.

a) Customer site Terminals that connect to public switched Network

i) GSM/IMT-2000/ IMT Advanced

ii) CDMA

iii) GMPCS

iv) Other telecom devices used to connect to mobile or PSTN network

b) Low Power Devices (LPDs) or Short Range Devices (SRDs)

WLAN - WiFi, Bluetooth, and other 802.11x standard devices having 4W (max.EIRP) & 1

W Max. transmitter output power, Frequency bands: 2.4 GHz, 5.1 GHz and 5.8 GHz

8. Certificate of Type Approval

The Type Approval Certificate of a product/equipment/device will be issued in the format shown in

Annex– 2.

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9. Amendment in Certification

The type approval certificate issued from the authority can be amended and granted to the

applicant/certificate holder in consideration of the following:

a) Upon the written request of applicant/certificate holder with rational and logic for the amendment

without changing the major requirement/specification of the product.

b) In case a type approval certificate deems it necessary to make any amendment to any matter set

forth in the type approval certificate obtained by him, such applicant/certificate holder shall

submit an application to the Authority stating the reasons thereof.

c) If the reasons for the amendment to the type approval certificate mentioned in the application

submitted pursuant to sub-clause (a) are found reasonable and appropriate, the authorized officer

shall amend the type approval certificate within 15 days of the receipt of such application and if it

does not seem necessary to amend the type approval certificate, a notification to that effect with

reasons shall be given to the applicant.

d) In case the Authority deems it necessary to make any amendment mentioned in any type approval

certificate the Authority may give notice to that effect to the concerned applicant/certificate

holder stating the reasons thereof.

e) On the receipt of the notice pursuant to sub-clause (c), if the type approval certificate deems no

such amendment is required to his/her type approval certificate, such applicant/certificate holder

may submit an application to that effect to the Authority stating the reasons thereof within 7 days

of the receipt of such notice.

f) Upon the receipt of an application pursuant to sub-clause (d) or upon the expiry of that time limit,

the Authority shall decide whether to make or not to make amendment to the type approval

certificate and notify the applicant/certificate holder thereof.

10. Sample Equipment Import Authorization

Maximum two units of equipment/product for a model may be imported after getting sample

equipment import authorization from the Authority for testing purpose. Such samples shall not be

sold in the market. The Applicant shall apply with following document in the Authority in order to

get sample equipment import authorization.

a. Request letter with commitment not to sell in the market

b. Invoice

c. Local representative documents

Copy of Certificate from Office of Company Registrar, Ministry of Industry,

Government of Nepal or Department of Commerce and Supply Management,

Government of Nepal and

Copy of Permanent Account Number Certificate from Inland Revenue Department,

Ministry of Finance, Government of Nepal)

The Authorized officer has the right to issue the necessary recommendation to release the sample

equipment from the custom of GoN for testing purpose.

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11. Monitoring & Enforcement

The Authority can inspect and monitor the market of Customer Premises Equipments (CPEs) related

to telecommunications mandated for type approval from time to time.

12. Power of Decision Making

The authorized officer has the power to take decision to issue the Type Approval Certificate

prescribed in the format as mentioned in section 8 of this working procedure.

13. Power to Remove Difficulties

If any difficulty arises in the implementation of this working procedure, the authorized officer may

take necessary decision to remove such difficulties without any inconsistency with the provisions of

this procedure.

14. Miscellaneous

a. If there is request to the Authority to import and/or sale of already type approved equipments,

the authorized officer may issue necessary recommendation to the Custom of GoN stating

that the said equipment/product is already type approved from the Authority. It is mandatory

to follow the Terms and Conditions of TAP-03 by such applicant.The applicant shall have to

submit the following documents to the Authority in such case.

Request Letter

Invoice

Declaration of Conformity (DoC) from the applicant as per Annex-4

Product brochures including technical specifications.

Operation/installation/user manual.

Local representative documents

Copy of Certificate from Office of Company Registrar, Ministry of Industry,

Government of Nepal or Department of Commerce and Supply Management,

Government of Nepal and

Copy of Permanent Account Number Certificate from Inland Revenue

Department, Ministry of Finance, Government of Nepal)

b. If the validity of a type approval certificate granted to an applicant is expired and no request

for the extension of the same is submitted to the Authority, and if there is request from

another applicant to issue the type approval certificate along with the submission of specified

necessary documents, the authorized officer has the right to issue another type approval

certificate of the equipment in line with TAP-03 with the certificate number of previously

issued certificate adding “#” at the end to the applicant.

c. If an eligible applicant request to the Authority along with the all the documents and

formalities specified in this Working Procedure ( TAP-03) for a Type Approval Certificate

for a product and the Type Approval Certificate has already been issued from the Authority

9

for the same product, copy of the previously issued certificate might be provided to the next

applicant(s).

15. Repeal and Safeguard

Type Approval Procedure (TAP-02) approved by the Authority on 2069|01|31 B.S. (2012|05|13 A.D.)

is hereby repealed.

All the procedures and actions done and carried out pursuant to the previous Type Approval

Procedure before the commencement of this procedure shall be deemed to be done and carried out

pursuant to this procedure.

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G.P.O. Box 9754, Blue Star Office

Complex 5th Floor, Tripureshwor,

Kathmandu, Nepal

Phone: 977-1-4101030-33, 4101035-38

Fax: 977-1-4101034

Email: info@nta.gov.np

NTA

NEPAL

Application for Type Approval of Radio Telecommunications Equipment

Instructions:

1. Please submit application form to the above address together with the applicable fee.

2. Request for type approval without the submission of complete documents and information will not be accepted.

3. The application needs to be filled by authorized local agent/representative of the manufacturer 4. The application needs to be duly signed and stamped by authorized personnel/organization.

PART A: PARTICULARS of APPLICANT

1. Company Name: _________________________________________

2. Company Address: ______________________________________________

3. Company Registration No: ________________________PAN: ________________

4. Name of Contact Person:_______________________________________

5. Tel. No: ____________________ Fax No.:__________________________

6. E-mail Address: ______________________________________________

PART B: EQUIPMENT PARTICULARS

1) Equipment category

a. Public (Cellular) Radio Service communication (Mobile/Fixed)

[GSM/PCS/CDMA/DECT/GMPCS /IMT-2000/ IMT Advanced]

b. Short Range Device [e.g. Blue tooth and/or WLAN, Low Power Device]

c. Telemetry/Tele-control /Radio Data Service

d. Others (Please Specify):_________________________________________

2) Mobility (Please Select one of the following items)

a. Fixed Station b. Mobile Station c. Handheld Portable

3) Equipment Type (Please Select one of the following types)

a. Transmitter b. Receiver c. Transceiver d. Others (Please Specify): ___________

PART C: DETAILS OF THE EQUIPMENT

1. Name and Address of the Manufacturer: _____________________________________________

_____________________________________________________________________________

2. Name of Contact Person:_______________________________________

3. Tel. No: ____________________ Fax No.:__________________________

4. E-mail Address: ______________________________________________

5. Brand Name: ___________________ Model No: ____________________________

6. Trade Name (If any): __________________________________________________

7. RF channel Spacing: __________________________________________________

8. Type of Modulation: ___________________________________________________

9. RF Output Impedance: ________ ohms

10. [Software/Firmware] Version: ___________________________________________

Annex-1: Format of Type Approval Application form for Radio

Telecommunications Equipment

11

11. Year of Manufacture: _________

12. Operating Frequency Range and Power levels (For multiband device provide detail for all bands)

a. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

b. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

c. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

d. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

e. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

f. Transmit: _____MHz to ______MHz; Receive: ______MHz to ______MHz; Max EIRP: _____dBm

13. In case of Mobile Handset:

a. Maximum SAR value (averaged over 10 gm of tissue):________________

b. Minimum Receiver Sensitivity (in dBm):______________

c. Battery Parameters:

i. Nominal Voltage: ________ ii. Maximum Charge Voltage: ________ iii. Minimum Charging

Capacity:______________

14. The purpose(s) for using radio communication equipment:__________________________________

____________________________________________________________________________________

15. Any certificate(s) [e.g. Test Report/DOC/Safety] received: � Yes �No ____________

If Yes:

Certificate No. Issuing Authority Relevant Standard

_________________ ________________ ________________

_________________ ________________ ________________

PART D: DOCUMENTATION

1. A copy of receipt voucher relating to the payment of application fee of nonrefundable NRs. 1,000.00

for new application for provisional Type Approval certificate.

2. Functional Description with circuit Diagram or Block Diagram

3. Product brochures including technical specifications.

4. Operation/installation/user manual.

5. Internal and external photographs of the equipment.

6. Radio, SAR, Safety and EMC Test reports/Certification by the manufacturer or the authorized

representative of the manufacturer and/or Type Approval Certificate issued by at least one of the

international bodies or at least one of national /territorial Authority bodies

7. Declaration of Conformity (DoC) from the applicant as per Annex-4

8. Local representative documents:

Copies of Certificate from Office of Company Registrar, Ministry of Industry, Government of

Nepal or Department of Commerce and Supply Management, Government of Nepal and

Permanent Account Number Certificate from Inland Revenue Department, Ministry of

Finance, Government of Nepal)

9. Letter of authorization (Power of Attorney) from the manufacturer to the local representative

10. Any other document(s) please specify: ______________________________

PART E: DECLARATION OF APPLICANT

1. Upon granting the Type Approval Certificate, [I/ we] fully commit to abide by the NTA Terms and Conditions

for Type Approval.

2. [I/we] hereby declare that the information and documents given by [me/us] in this application form are to the

best of [my/our] knowledge true and correct.

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Signature of the Applicant: _______________________

Name:________________________________________

Position Held:__________________________________

Company Name: _______________________________

Date:_________________________________________

Company Seal

13

Ref. No. Eng. …………….

Date: ………………

Type Approval Certificate

Certificate No.: …………………………

This certificate is valid from …………..to …………………..

Name and address of the Applicant:

PAN of the Applicant:

Name and address of the Manufacturer:

Product(s) name:

Type (provisional/periodic):

Test Criteria: Document Verification, Compatible to use in Nepal in respect to frequency and Power levels along with other

applicable criteria

Remarks:

1. This Type Approval Certificate is granted to you pursuant to Section 13(f) of the Telecommunication Act, 2053(1997) based

on the application submitted to NTA, under the following Specifications:

Equipment Description:-

Brand Name:

Model No:

Frequency Range:

RF Output Power (Max. EIRP):

Purpose of use:

2. Device specific terms and conditions (if applicable):

This product meets the required minimal specifications criteria and is therefore certified for the specified use in Nepal.

This Certificate is only valid with the terms and conditions specified by NTA regarding the type approval issue.

…………………………... …..…………………….

Singature:

Name:

Assistant Director

(Type Approval)

Signature:

Name:

Deputy Director

(Numbering and Standardization)

Terms and Conditions for Type Approval:

Annex-2: Format of Type Approval Certificate

14

Company/ Local Representative Name: _______________________________________________________

Company/ Local Representative Address: _____________________________________________________

Company Registration No: _________________________________ PAN: __________________________

Tel. No: ____________________ Fax No.:__________________________

E-mail Address: ______________________________________________ Brand: _____________Model No.: _______________

No. of Imported Devices: ______________ No. of Sold Devices: _____________ No of Complained Devices: ______________

Complain Details:

S.N. Date Complaint Complained by

(Name & Contact

No.)

Solution Remarks

DECLARATION

1. [I/we] hereby declare that the information given by [me/us] in this form is to the best of [my/our] knowledge true and

correct.

2. [I/we] hereby declare that the devices sold in the market have worked well without any problems regarding the quality of service, national security concern and interference-free operations except the aforementioned complain details.

Authorized Signature: _______________________

Name:________________________________________

Position Held:__________________________________

Date:_____________________________

Company Seal

Annex-3: Format of Log Book Related to Customer Care/ Maintenance

Center

15

(Letter Head of Applicant)

Declaration of Conformity

[I/We], [Name and address of company] declare under our sole responsibility, that the

product of Brand [Brand Name] Model [Model No.] fully complies with the widely

accepted standards and specifications of Radio, EMC, SAR and safety.

[I/We] will provide warranty of at least One Year to above mentioned product. I/We will

also facilitate after sales services from [my/our] fully equipped customer

care/maintenance center located in ………………………… ……………… ………

…………………………………..

Under normal circumstances, the problem/complaint received for the purpose of

maintenance will be solved to the customer within …… days from the date of receipt.

Upon granting the Authorization of Import, [I/ we] fully commit to abide by the NTA

Terms and Conditions.

………………………….

[Name]

[Designation]

Date: […………………….]

Annex-4: Format of Declaration of Conformity from the Applicant

Company Seal