Two Years of IT Asset Management at Loyola Marymount, Knowledge 2013
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Transcript of Two Years of IT Asset Management at Loyola Marymount, Knowledge 2013
ADAM MASONMANAGER CLIENT SERVICESLoyola Marymount University
ALEX ALARCONAPPLICATION SYSTEMS ANALYSTLoyola Marymount University
Two Years of ITAM at LMU
Previous System
• Altiris Incident Management
• Altiris Asset Management
• Custom Web App (RMPWeb)
• TimeTrade
• Excel (Inventory)
• Paper records
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Drawbacks
• No transparency
• No automated workflow
• No release schedule
• Death by email
• Limited accountability
• No retirement/disposal process
• No communication between end-point mgmt. & CMDB for Mac
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New System
• ServiceNow CMDB (full lifecycle)• ServiceNow Request Fulfillment• TimeTrade via ServiceNow Web
Services• Absolute Manage is updating the
ServiceNow CMDB • ServiceNow Workflows for each phase
of the lifecycle• Field Technicians using iPads with
ServiceNow• ServiceNow Reports and Dashboards
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Eliminated
• Altiris Incident/Request Management
• Altiris Asset Management
• Custom Web App (RMPWeb)
• Email Selection Process
• Spreadsheet Inventory
• Paper Records
• Frustration…
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Benefits
• Automation• Clear Approvals• Empowered Users• Accountability from IT• Customized Reports• Disposal Program• Donation Program• Fund for “Students in Need” • Transparency
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Workflows and Demo
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1. User lookup (associated CIs)
2. Multiple CIs allowed
3. Manual selection from the full location database in case of move
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Top Three Takeaways
• #1: Any ITAM implementation is going to take time, so pace yourself.
• #2: Get people involved in the success of your ITAM implementation.
• #3: Automate and standardize where it makes sense, but always focus on transparency for your customers.
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So…What Did You Think?
Please complete your survey form and hand it in as you leave the room
This is how we will transform this
amazing Knowledge13 event into
a spectacular Knowledge14 event
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Thank You
Adam Mason
Manager Client Services
Loyola Marymount [email protected]
@NextMason
Alex Alarcon
Application Systems Analyst
Loyola Marymount [email protected]
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