TWIN PEAKS - Melbourne CSHE...TWIN PEAKS Climbing the cost efficiency and service excellence...
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TWIN PEAKS Climbing the cost efficiency and service excellence mountains. A look backwards and forwards. Ian Callahan, Vice President Corporate Services 15 October 2015
Transcript of TWIN PEAKS - Melbourne CSHE...TWIN PEAKS Climbing the cost efficiency and service excellence...
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TWIN PEAKS Climbing the cost efficiency and service excellence mountains. A look backwards and forwards.
Ian Callahan, Vice President Corporate Services 15 October 2015
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iTunes U
University sector hit by ad hoc fund cuts
Universities facing tough global competition
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COST AND
EFFICIENCY SERVICE EXCELLENCE
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COST AND
EFFICIENCY
SERVICE EXCELLENCE
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GREAT service is the GREATEST innovation. So why don’t more organisations OBSESS on service?* *Beats the hell out of me!
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Nicholas Negroponti, MIT Media Lab
is innovation’s worst enemy
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Setting the Vision and Strategy
Sense of Urgency
Passion and Enthusiasm
Embrace incrementalism as the enemy of innovation
Revolution not evolution
Transformation the catch cry!
Embrace Curtin time!
Be Bold! Be Provocative!
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Innovation = Organised Forgetting
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